As a Verizon employee in Lewisville, I regularly ship packages through UPS. While our office has a scheduled daily pickup service, there are times when a package needs to be sent out after pickup hours, so I often stop by this location to drop off shipments.
I wanted to take a moment to recognize the outstanding service provided by the entire team at this store. Every employee I've interacted with has been professional, courteous, and welcoming. Most of the time, I simply need to drop off a package and don't require much assistance, but the staff is always ready and willing to help when needed. I've also observed how they interact with other customers, and they consistently provide the same level of professionalism and excellent customer service to everyone who walks through the door.
While all of the employees deserve recognition, I'd like to give a special shout-out to Alex (I hope I have his name correct). From my very first visit, he has always greeted me with a friendly smile and a positive attitude. He routinely asks how my day is going, and on days when the weather is bad, he never fails to remind me to be careful and stay safe.
Those small gestures may not seem like much to some people, but they make a lasting impression on me. Great customer service is becoming harder to find, and Alex consistently goes above and beyond to make customers feel valued and appreciated. His kindness and professionalism reflect very positively on this UPS Store location.
Thank you, Alex, and thank you to the entire team for the excellent service you provide. read more