Disappointing policy change that penalizes small resellers…read more I've used this pack-and-mail location regularly for my reselling business, typically dropping off 15-20 packages per week across multiple carriers. One of the main reasons I chose this location was convenience: they have pickups from all major vendors in one place and it's always been a pleasant experience up until recently. I print my own labels and pack my own items, which I'm fully aware they offer as paid services. However, doing that work myself is how I keep costs down for my business. Despite this, comments have been made in the past implying that by only using the drop-off service, I'm "not making them any money." As of January 1st, I was informed that if I drop off more than three packages, I'll be charged $2 per package just to drop them off. That means a quick, one-minute interaction to scan packages and provide a receipt now comes with a fee. I understand the economy is tough and businesses are trying to increase revenue. However, this policy feels especially frustrating when every other pack-and-mail store and all major carriers (USPS, UPS, FedEx) offer free drop-off, with USPS even providing free at-home pickup. This change feels less like a reasonable adjustment and more like being penalized for doing the work myself and using what was previously a free, basic service. While the cost itself may be small, it's the principle that matters. For those who rely on this location solely for high-volume drop-offs like I did, I'd strongly recommend looking elsewhere. Unfortunately, that's exactly what I'll be doing in the new year.

I always like to go in there to use their machines to make copies or computer printouts. Their…read moreprices are good. I also mail things because the post office has such a long line, but Pack N Mail is much quicker. They have all the mailing materials like envelopes and bubble wrap right there also, so you can buy what you need. The people who work there are friendly and helpful.

Ann was very helpful. We were trying to ship a box internationally but we're not able to ship it…read moreout because the cost was too much. But Ann was very patient and helpful with all the questions and concerns we had. Thank you Ann

Not enough people working. I waited 20 mins and they were still helping whoever it was when I…read morewalked in. Not going to Denton again!

The employees are always so helpful! Very pleasant to deal with. This is my go to for all shipping…read moreoptions.

I wish I could give my experience a zero stars or I would. I went to ship a package that was a…read morereturn to a retailer. I was shipping a small pocket knife back to this retailer. This young kid asks me what I am shipping. I reply cutlery. He then asks me what kind of cutlery? He asked is it a spoon, a knife, etc? I thought that was really odd as I have never been asked these questions beyond a description of what I am shipping. But then he asks specifically he asked if it was a folding knife as it was in a really small box. I told him it was a folding knife. He then says he will need to open my sealed package and measure the knife because they can't ship a knife over 4 inches. WHAT? since when? I had to pack this a certain way and this kid wants to open my package. I told him absolutely you cannot open my package and no it's not over 4 inches however that should not matter. So if I was shipping a chef knife for example as a gift, return or whatever and that is 5-6 inches...this UPS will not ship it? I call BS on this. The other two UPS Stores in Denton have never had a problem when I shipped a piece of cutlery. Ever. I think either this store makes up their own rules or this kid was asking what was in my sealed package for unsavory reasons. I will be filling a complaint with the Better Business Bureau, and with whoever runs the location and who is over this location. Asking me 20 questions like I am some kind criminal or something. I don't think so.

The professional staff af this UPS location, especially Maria handled things , for me, perfectly…read more Thank you,again, Patricia G.

Place sucks. Wont be coming in here anymore. Terrible lady working behind the counter. Sorry to…read morebother you with my business jerk.

How to review this. 1st off we live in Corinth. I have no idea why it says San Fran. LOL!…read more Josh and all of the Pack and Mail Staff are phenomenal. We are a small business Farnsworth Collectibles which uses this location. You can and will never use a postal service with such care and value. We use them for a PO box and drop off service. In the past we have used Notary, Fax and Computer services. They are all very reasonably priced and they will never do you wrong. I have used a lot of these Pack and Mail stores in the past. I know there are users that will drive here, and I would too. Everyone here cares and are super friendly. Do yourselves the favor. Drive past any other provider and come here. It's worth it!

Very friendly service and quick! I utilized their notary and it was so quick and painless :) will…read morecome again!

Terrible service waiting over 30 min to cash my check never explained to me why they were taking so…read morelong. They lied said thumb print was to verify my check. Lies this was to keep your check! I had a small loan I had forgotten about over 10 years ago told them it OK to pay thst small loan and release the remaining however did NOT!!!

Terrible customer service, terrible company. Went in here to cash a check, was given wrong…read moreinformation from the employee. Went to verify the check and they kept me in there for over 30 min. Not to mention, they take your SS and thumbprint just to check if they accept your check. They need to be out of business. Disgraceful

Really great place love the fact you can return the card and get the card fee back in case you are…read moremoving or no longer need the services. It's the same price as most laundry mats!

I love this laundromat. That being said, I was very disappointed to arrive today, 10/14/25, at…read more5:15 pm to find them closed. A sign on the door says they are closeding at 3p on Mondays and Tuesdays due to staff shortage.

I don't like writing this review, but I had one of the most uncomfortable retail experiences here…read more I wanted to buy uhaul boxes, and didn't realize that I wasn't going to a uhaul specific location, but no big deal. They don't offer bundle discounts if you buy 20/25 boxes like uhaul, but fine I was already there. I was prepared to pay more money per box. Once I checked out I went to my car and checked uhaul prices, I was charged $4 for medium boxes, $39 for 10 medium boxes. At uhaul it's $39 for 20 boxes. I came back apologizing saying I'm sorry but with the price 2x as much I needed to return them. The owner was *angry* raising his voice saying there was no price difference arguing with me, as I had the site open ready to show him. He angrily waved me off saying fine and a woman began to refund me. She was huffing, rolling her eyes, acting irritated with me. She didn't refund me tax (they do everything manually), and when i pointed that out and asked to do at first she repeatedly refused...umm that's illegal. Finally she did, with a very unpleasant attitude. At the end I softly said, hey I hope you can understand where I'm coming from. You guys charge 2x as much as uhaul, and I should showed my phone to her. She aggressively raised her voice shutting me down waving me off. Well. Alright. I went to uhaul and bought 20 boxes for $39. Instead of 10 for $39. Most aggressive retail experience I've had. Just...feral. I work retail myself...I was kind, calm, respectful the entire time :-/.

I hate writing reviews like this, because I too am a small business owner. I shipped a package…read morefrom this shop on 10/31 and it shows that it never arrived into UPS's hands but was accepted by the shop. I called the shop to see if it was left behind and to see if they could check to see. The employee wasn't willing to help, so I asked for the owner. He got on the phone and was immediately angry with me for suggesting something was left behind. He went on to tell me that he doesn't make a penny for accepting my pre-paid packages (which is I know is incorrect because I used to work with a shipping shop personally). I asked him to stop raising his voice at me, and as a local resident I would think he would be willing to help me locate this package. His answer...."Call UPS and have fun trying to find it." and then he hung up on me. I've read some poor reviews of this place on Facebook before, but had been giving him the benefit of the doubt. Beware - and know that there are several other ship shops in Trophy Club and Roanoke, and I would advise driving right on down 114 to the next one. In reponse to owners answer - I called the shop to see if the package was still there because UPS doesn't show that it was ever scanned in to their system. I would think this would be the obvious question any normal customer would ask. Did I accuse him of theft? How ridiculous....I was simply asking if they could do a once over to see if it was left behind because it was an envelope and not a box. He IMMEDIATELY was rude and disrespectful. He refused to even look and hung up on me.