I'm not sure why there are 2 UPS stores so close together in this part of town, but it benefits me…read moreso I won't complain! This location is easier to access than it's Lakeside counterpart, making it my first choice. I also don't know why Amazon no longer gives me the option to take my returns to the nearest Kohl's (which I had been doing forever). But since they only list UPS stores now, I found myself here. The one employee working was friendly and quick to assist me with my return. Shortly after I left, I got a notification that it was accepted by Amazon. It was such a hassle free process that I will gladly use this store in the future when I need to ship something.

I've always come to this store because the customer service has been great, which is why this…read moreexperience was so disappointing. I was just charged $2.18 to print a UPS label. It already felt excessive when it was $1, but this increase is unreasonable for a single sheet of paper. It honestly feels like a rip-off. Unfortunately, this pricing change has lost me as a customer. There are other UPS locations nearby that don't charge nearly as much for the same service, and I'll be taking my business there moving forward.

I always make my photocopies there and when I'm gone, I send my mother there for her stuff. They…read moreare always very helpful. I wouldn't go anywhere else.

Today we came by to have some documents needing to make a complicated trip from here to Houston to…read moreoverseas and they were more than helpful. We were not sure what some of the documents were and they helped us know what we needed sent to the various destinations. Highly recommend this place to help you out with any shipping needs!

Great service, extra touches in the storefront, and efficient staff…read more I just needed to drop off a DHL shipment but this shop was a delight.

I've been a customer for at least 6+ years and very happy with service and ability to get…read morenotifications when mail or packages arrive. If you are local to Flower Mound area and need a great mail box service, packages sent out, then In The Box Pack & Ship is the local business you want to support.

THE IS A UPS STORE. I had a package shipped to this Location because the shipper required an…read moredirect signature for delivery and I cannot receive packages at work. I called this location directly ahead of time to verify that they do let people ship hold for pick up they said yes and said there was no fee as long as it was picked up on the same day as delivery The package was delivered today at 12:15 PM and it was picked up less than an hour after it was delivered to the store. I received a voicemail from the Store stating that there was going to be an eight dollar fee associated with picking up the package. They held my package hostage and gave me the option to have it returned or pay the eight dollars so I paid a fee to get my package. I called several other UPS stores in immediate area and none of them charge a fee as long as it is picked up on the same day. I even called the UPS customer service and they stated that there was no such policy for same-day pick up. The register receipt was run up as miscellaneous non-taxable item for eight dollars.

Fast, convenient, easy, knowledgeable…read more This UPS location makes me feel at ease when shipping via UPS. Especially since Amazon allows the option where you just bring in the item to UPS and they pack and label it for you - what a relief! I've rarely experienced a long line here due to staff slowness.

You can't get any better than this for all your mailing needs. I highly recommend this place. The…read moretwo guys working there are awesome!

This is such a great small business! The owner works extremely hard and offer everything you can…read moreever need in regards to your shipping & mail needs. Ive been coming here for several years and have never been disappointed in the quality of service. I highly recommend this business!

I've been here twice now, always have good and friendly service. Staff is attentive and prompt.read more

Not a lot of business's out our way but the shot drive to Pack and Mail handles all our shipping…read moreneeds. Great staff

We have been doing business with this particular UPS store 3635 and the service has been great! We…read moreusually do business with Michelle, which she is wonderful...but yesterday, it was Tyler and he is very professional and went the extra mile for us. We are in the Pool business and give as much business to UPS as possible. It was a good experience and we will continue to go to our neighborhood UPS. Bruce & Sherry Trojanowski Troy Pools

The staff is very friendly but the new hires do not seem to know what they are doing. I come in…read moreeverytime with preprinted labels and just need to purchase two boxes with packing materials and get them sent off. I have been there twice recently for the same thing and it has taken 30 minutes each time. I have to repeat myself multiples time on what I need and the process has become frustrating. The older woman that works there use to handle this process with me and she is a pro! Very knowledgeable and listens. I never have to worry about my shipments when she handles it, but she is busy handling everything else because the new staff struggles with handling customers in a timely manner. I will probably start going somewhere else for my shipping needs to be honest.

Beware of this location. They mixed up labels & sent a very valuable package to a BUSINESS…read more(FRONTIER) to be exact. Manager didn't offer to track it- Only excuse was "ONCE BUSINESS RECEIVES IT TAKES THEM 30DAYS" to NOTICE.. This is unacceptable for this line of business. When customers entrust them to mail an item of importance, this is the worse outcome for anyone to experience. NO REFUND OR APOLOGY can compensate for the sentimental value these gifts held NEVER AGAIN. Use an original UPS location. Not an "authorized " seller post office location. Not worth the trouble. Sadly the other customer will be charged for his equipment since I received a ROUTER ... instead since the cameras showed the UPS employees mixing up the label & didnt bother to see a BDAY BOX was going to FRONTIER instead of a Residence..

Zac and America are a God send. He makes my cards and my business grows. America has a smile like…read morean angel. The owner is gracious.

Friendly. Fast. CONVENIENT! I don't even bother with the USPS around the corner anymore. At USPS…read morepost office, there is always some issue/problem and the employees can offer no resolution. Most recently, I waited in line 15 minutes at USPS to be told that bc package didn't have clear tape it couldn't be sent and no they don't have clear tape. So I headed around the corner to (walking distance!) mail & copy and literally just handed them the package. Done. The people here are kind and friendly and want to be helpful. They also sell cute merchandise among other useful items. They also do FedEx etc.... Just come here. Save time. And you avoid grumpy post office employees!

Logan was awesome this place is super convenient!!! Very…read moreeasy to get to and hardly ever a line. Recommend!

I´ve been asking myself for years how I am getting spam in my work email, which I never use for…read moresigning up on sites, or enter in form of any kind. Well, now I have the answer. In one of those spam emails I saw the address of this place, and I remembered I had to send a package from this store to the HQ of my company, and as a requirement from my company I had to use my work email for arrival notifications and tracking. Just ran a search for this company address and I am getting 200+ spam emails a month with this address in the footer.

No, don't go here. Have been using the Flower Mound Post Net store for many years and have always…read morehad good service and a good experience. Not today however. Their internet was down so the guy couldn't sell me an envelope for the documents I needed to ship. I left, bought an envelope elsewhere, came back to ship the package but the guy scolded me because I didn't have tape with me to attach the prepaid label and he made it clear he wouldn't tape it for me. Left the place, went to a FedEx store around the corner and they were happy to tape my label. I'll never go to FM Post Net again!