LEMON ALERT! DO NOT TRUST this E STAR MOTORS dealership!! I bought a car from them in February, It is early June and it has been in the shop 4 times!!! The check engine light came on LESS THAN 24 HOURS after driving it off the lot! Turned out to be a very expensive and painful diagnostic! Even showed that it was in the RED and would not pass Emission test! *A day after purchasing!!!* When I test drove the car, there were no warning lights and all seemed well. I'm not sure what they did to mask the problems, but once it was driven after a certain Mileage it all went wrong. After my Initial complaint, they said they are not liable as I signed the lemon waiver, but they could help a little if I took the car to their house mechanic. Their house mechanic was extremely rude And laughed at me because I didn't know much about cars. I felt humiliated and refused to give any more service to E Star motors or their affiliates. So I went to my neighborhood mechanic instead. Purchasing from the dealership has cost me an extreme amount of stress and money. I've had to be car-less for days at a time with a young child, due to it being in repair shops over and over! My local mechanic knows me pretty well now... He told me the dealer screwed me and I should report them. read more

Do not buy a car here . They are thieves . Thank you for taking from a family . Car broke down in 2 weeks needing a new transmission and converter . read more

I never write reviews but I'm writing this to caution people from buying here. I purchased a car from here last summer and within my first week the AC stopped working. After my car was taken for an inspection, a leak was also found. Additionally, the check engine light turned on. Before purchasing, I asked if them if the brakes were good and all they said was "yes." I found the front brake pads to be very worn down. Before purchasing I should've known what I was in for because they were very limited with the information they gave about the car. They mentioned that an inspection was done on my car and it passed everything but they wouldn't let me see the inspection paperwork, myself. BE CAREFUL if purchasing from here! I personally would NOT recommend this dealership to anyone! read more

Gotten a car from them may 20th at 4:13 car blew up on the bridge less than 2 hours after! Do not come bad customer service

DO NOT BUY FROM HERE!!!! My daughter just bought a car there on saturday. She paid $8500 in cash after saving her money for 2 years. Everything seemed okay with the car until we left. She didn't even get ten miles away before the check Engine light came on. She ran the codes and the catalytic converter is bad! It's gonna cost her $2000 to fix it. And on top of this, it started overheating the same night. By the time we figured it out, they were already closed. So I called them monday morning, and they told me it was an as is sale and couldn't do anything about it. They didn't try to help, they didn't give any options. These people are scam! read more

DON'T BUY A CAR FROM THESE PEOPLE!!! The buying experience was easy enough, the problem was the car and the "As-Is" condition. We bought a 2014 Audi A4 from E Star Motors that left us stranded with multiple error codes and a check engine light within 150 miles and two days from when we left the dealership. 75 of those miles was just to get it home from the dealer. We bought the car for $11k and then spent about $2200 repairing the subsequent smog/emission related items. The local shop couldn't evaluate the codes so I had to take it the dealer in Marin and pay for Ubers back and forth while they repaired it. Strange how it passed smog in July of 2025 and less than two months and 150 miles later it threw multiple codes and the check engine light which would have prevented it from passing smog. We can't help but suspect that the codes might have been cleared before we bought it. We reached out to E Star about the issue and asked if they would be willing to contribute to some of the costs of repairs in some way. We got a resounding NO. We were willing to consider almost any gesture in good faith from them but no chance. They stick firmly to their policies of "As-Is" which includes a large "ZERO" for customer satisfaction- a critical aspect of running and growing a successful business. We expect them to retain their sad place operating in the world of small-time untrustful used car dealers. Anthony S. read more

The vehicle I purchased from this location was the worst ever. Ive had nothing but problems with this car from day 1.They would not assist me they told me it was between me and the bank. Never would recommend this car lot horrible.... read more

After I bought my car, I gave a five-star review. I was very happy initially, and even though a lot of problems have come up in the last year, I wanted to give myself a fair 12-months before re-submitting a lesser review. I am sorry to say, I would highly recommend that honest folks take their money somewhere else. Here is what happened to me: I did my research and decided I wanted a used Ford Escape. I hunted around and found one I really liked at E Star Motors. When I called and told them I was pre-approved for financing, somehow things got turned around and the vehicle I wanted wasn't available. They had a similar year and lower milage Escape on the lot (for $3,000 more), and so I popped by after work and took it for a test drive. It is a 2017 Ford Escape EcoBoost AWD. I bought the car without any haggling over the price, because initially, I was very happy. It is a great car, with solid performance and plenty of features. However, I know that buying used cars is often a gamble. I immediately took the car to my trusted mechanic and found that E Star hadn't even done a simple oil change. I had to do an entire tune-up, including spark plugs, ignition coils, cabin air filter, and more. Then, not long after I bought it, I was commuting over Kirker Pass (steep grade) and noticed a discordant rumbling from the transmission--that was a $2,800 fix at the Ford dealership. Then, the battery ($800 because you have to remove the air intake to get to the darn battery), the canister purge valve ($1,400), brakes and front axle shaft disintegration ($1,640 combined), and so much more. There continues to be an untraceable leak somewhere in the fuel lines that is causing the car to fail to pass smog. Trade-in value on my $12,999 Ford Escape is approximately $5,600, and I have already spent close to $8,000 on repairs. I've only had the car a year. I do love the car, it has taken me so many wonderful places and I've racked up some awesome memories behind the wheel. But I will soon be trading her in at some dealership, and taking a huge loss to get something else---something that won't cost me more money than I can afford to keep paying for repairs. My partner and I are currently looking for a new vehicle, but we absolutely will not be returning to E Star Motors. I'm sorry to leave such a negative review, but I think folks should know ahead of time that they really shouldn't do business with this lot. read more

These guys are legit. I bought a car from them that was pristine for what i consider was more than a fair price. Two months later after haven driving it around....perfect. No B.S. no pressure and honest, these guys are good. Visit them, you will not find a better dealer in my opinion. read more

Horrible and fraudulent. They sold us a car that needs new brakes, new transmission, new catalytic converter and also has leaks inside of the car. We spent $10,000 for this car after they lied and told us that their mechanics look at the cars before they arrive on the lot. They do not refund and now we are forced to pay for repairs that cost just as much as the car. Do not buy from here. read more

Good people . Good place, Very good service. You can be trusted! Reasonably price. You can drive yourself.

Bad service!!! I filled an app online, I stated I could do $1,200 down w/$200 a month, it was approved within 5mins after being submitted. He had said to bring $1,500. I only seen pictures online prior to coming, upon arrival, there was NO talk on price, viewing, nor test driving it and just went straight to paperwork!!! On the phone, he STATED he only had ONE Subaru, after paperwork was settled, they pulled 5 vehicles out to get my 2015 Subaru Crosstrek out, which one of these vehicles was a 2017 cream colored Subaru!!! I inquired about it, he said it had double the mileage & was $23,000. He stated there was "NO" issues with the purchasd vehicle. Upon getting home, within 10 days of receiving my vehicle, the idiot light came on @ oil temp, I then took my vehicle to Subaru for inspection (the extended warranty which I purchased only covers $105 an hr & they have to send an inspector out within 1-3 days (which I don't have another vehicle to use in the meantime) just to inspect the damaged part that needs replaced and they've said they will NOT pay for it until it to be repaired until they inspect it!!!) Extended warranty will NOT pay for rentals unless there is 8 or more hrs of labor being done which there will be only 2 hrs needed, the dealership/servicing tells me to contact seller, seller tells me to contact warranty, but this just ends up in a circle cycle getting me nowhere!!! My vehicle is needing the valve body & the fluid, & as well the belt, air & cabbin filter, & front brakes (which do 90% of the braking, & shouldn't have been sold with the remaining brakes there was to begin w/), there was body damage to the passenger back side corner that still needs repaired from previous owner!!! There a clunking & squeaky noise, as well as a great deal of RUST all over the vehicle such as... The body, engine/pullies, & all the running gears/chastities, as well as on the AC unit. The tire pressure was VERY LOW & unsafe to be driving it i want $6500 to be reversed read more

All the cars he sells have mechanical problems. Don't buy from this con!! . I couldn't give zero star.

First thing I want to say is... the prices on the vehicles and listed online as cash price meaning that if you pay in full, you get that price. If you finance, you will pay more. BETTER TO GO TO ANOTHER DEALER! Very disappointed about this dealer. I came here to check out a vehicle listed online. The car was ok. It had a few issues that would need fixing but nothing major. What mainly concerns me is under the hood and if there are any welds beneath the vehicle. I saw a clamp missing on one of the valves and rat poop under the hood. It made me a bit concerned so I asked if he has a return policy. He told me that he has a 2 day policy for $350. Eventually we worked out a deal and although it was pretty high for the price, the owner told me he will add a 3 month warranty and fix the cracked windshield for me. He ran my credit and everything was all set. Instead of paying the $350 for the 2 day return policy, he told me to take the car and have it inspected by the dealership before purchasing it. It was pretty late so I told him I'll be back in the morning. I live about 30 mins away and drove up here today to get the car inspected and finish the purchase but I guess he changed his mind. Our deal: take the car for cash price + tax + registration, 3 month engine/transmission warranty, fix the cracked windshield, and I pay to inspect his car at the dealership. New deal: pay finance price, no warranty, no fixing. Just take as is. I think this guy thinks I'm a fool. Either that or this car has serious issues. Like I said, it is much better to just go to another dealership. Price might be a little more but it is better than working with a person who doesn't hold their end of a bargain. read more

Lemon warning! Should have known when he said his insurance doesn't allow pre purchase mechanic inspections. Luckily I bought the 2 day return option for $350. Took immediately to mechanic only to discover the car was completely rusted on under body, oil leak, engine cylinder misfire, rear shocks completely shot. When I brought this 2014 Jetta back and asked if he ever had it inspected by mechanic before selling, he said well it passed smog. Like nothing else matters. Didn't care in the least about the condition of the cars they are selling. Don't buy that Jetta or anything else from this con!! Update: the down payment refund issued to me yesterday, per my purchased return contract, was declined by their bank!! read more

I had an appointment to view a car and it sold before I even got the chance. I understand cars sell quickly, but I was never informed by EStar motors. Instead, the website they listed the car on informed me. Had I not checked my email, I would've driven out to Concord for no reason. read more

Folks were professional and polite when we went to buy our car. Price seemed decent and things appeared on the up and up. The battery died less than 20 hours after we purchased the car, and they sent someone to replace it right away. Great. The car came without license plates, and when I wrote to them about it, they first insisted that there were plates under the temporary ones, even though I repeatedly told them there were not. Eventually I sent a picture proving there were no plates to which they replied "not our problem". Extremely frustrating, as we paid E-Star for license and registration fees. The final straw is with the engine. After driving the car for just 2,334 miles, the engine seized and now needs to be completely replaced. The manufacturer won't replace the engine under warranty because the car was apparently in two prior accidents, which E-star did not disclose! (E-Star now insists that they didn't know, although the Carfax clearly states it.) E-Star assured us that there had been no previous damage and that the car had never been a rental. Turns out both of these things were false. They advised us not to purchase a warranty from them because supposedly the original factory warranty was still in play. Under California law, a used car dealer warranty is supposed to be free. We didn't know that at the time a they assured us that the original factory warranty was still valid. We have asked that they either pay the cost of the engine replacement OR buy the car back from us for our purchase price, since they failed to disclose the true history of the car. Between the license plate debacle and now this engine issue, the car has been inoperable for over a month. After multiple back-and-forth communications, E-Star still refuses to take responsibility. We are out $15,000 (and counting) and have no car. Do not buy a car from this dealer. read more

If you're seeing this, DO NOT BUY A CAR FROM THIS DEALER. Their cars might look good but mechanically they're bad and these dudes won't tell you anything and would sell it to you like that. I bought a car from them and 3 days after I bought it it started to give problems, I called the owner and told him but he deny to fix it and said it wasn't his problem, like of course its his problem because he's selling cars that have problems. read more

If I could give this place a zero I would!! My son was seeking a commuter car and he made a special trip over an hour away because I had located some very good prospects for him. When he arrived he was greeted by a gentleman who is very rude and not even wanting his business. He said the prices were non-negotiable, and if he was going to finance the vehicle he could add $1000 onto the sticker price of any vehicle on the lot. Willing to pay cash, however due to this experience, he turned around and walked away! I feel this is very bad business and extremely unprofessional. read more

Shady tactics to get you there. Advertised an incorrect vin number on their website to conceal the fact the car had structural damage. They wouldn't provide a carfax so I paid and ran it myself to realize it was the wrong vin number and had a major accident. Thanks but no thanks. read more

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This is a terrible place to spend money. They will lie and give terrible service. The cars are bad quality as well.

I was happy to see the vehicle I have been looking for listed locally in Concord. I decided it was close enough to driver over to take a look. No parking available nearby but I am kind of used to that in California. Two people were in the lot - 1 washing and cleaning a car and the second I assumed was the "salesman". I told the "salesman" which vehicle I was interested in and I walked around it a couple of times, tried the doors that were locked, and also tried to see through the dusty windows to get a look at the interior. Not once did the "salesman" come up to ask if I would like to see inside, or if I had any questions, or heaven forbid, was I interested in buying! I did ask about the window price of that was $1,000 higher than what he has listed on his website. I was advised the lower pricing was the "cash" price, and higher pricing is if you finance. Sadly, not any of the cars he has listed on his website, or any other website, does it document the pricing difference. In my opinion, that is false advertising. If not honest in listing pricing online, what else is not as it seems... Thank you for not selling me this car and saving me $$$$! read more

We were looking for a second hand Golf which are generally hard to find in the Bay Area without a ton of miles on them. We drove Marin, Tracy, Lodi, & Concord looking at 6-7 different cars, many were the cheaper base model with fabric seats, some had obvious leaks in the sunroof and even dirty engines. The car we saw at E Star was definitely a step above the other ones, and a bit cheaper, so we were suspicious but kept coming back to the black on black model they had. We ended up going with the EStar car. Overall the guys at EStar were very friendly throughout negotiations and a few weeks of back and forth on our part. Today we had a mechanic give the car a deep dive checkup & service and he agrees we got a good deal on a solid car. read more

We bought a car here that had issues before we even had our plates. They took responsibility and "fixed" it. Within 3 months, same issue and the dealership said they broke an internal part, replaced the wrong part (manual clutch vs automatic) but E Star refuses to return calls or answer email. Shady dealership- DO NOT BUY HERE read more

They will let you purchase a car for thousands of dollars while knowing they purposely used their sneaky tactics to turn off check engine lights. They meaning Efe... this man is real weird and I wish I would've trusted my instincts. If you check out their deals they may seem good but just know you will actually be paying double that price in repairs and they will not say a single word. The people running this business have no issue taking money from hard working people with families while they can sell lies and go about their life not feeling any remorse. I purchased a vehicle from them and not even a day later did the check engine light turn on but the car failed while trying to get home...you may be thinking why not take it back? Well when you are already going through so much in life and after paying thousands on a car that really was nothing special there's a lot more you're thinking about. Also to mention their so called warranty which is a scam as well. The point is if you want to support an honest business DO NOT waste your time and hard earned money at this so called "business". Or do but I can guarantee you'll regret it. read more

Great people! Easy and very fast processing paperworks. Totally recommend to all. Thank you

Great deals here! Good dealership! Car runs good! Owner easy to deal with, finished everything in 30 mins! Thank you! read more

E Star Motors - Car Dealers Near Me - Concord, California

Recently purchased a car from this shop, although it is used, not even 24 hours went past before the car stopped working. Even if the test drive goes good, do not buy your car from this dealership. They know they're selling lemons here so essentially it's a scam. And that's why they will keep telling you about the warranty and another fee to return the car. Just expect your car to break down and to use your warranty. By the way, if you complain even if it happened a day after you purchased the car, they'll just tell you to use the warranty even though they know they're lying and selling you a car that will break down the next day. Unprofessional and would not recommend. Save your money and go somewhere else. Even as a used car dealership of course the car won't be 100 percent perfect, but selling people cars that will break down the next day is unprofessional. Go somewhere else to purchase your cars, this is not the place. And since the vehicle is down, we have to pay extra for a tow to get it taken to have a mechanic look at it. If you don't want to get scammed don't come here read more

Was shopping for a new car but wasn't what. Just smallish late model low milage in good working order. This place was just a small lot with a small building in front. Maybe 8 cars on the lot and a fewon the street around. We weren't interested in any of them there but it's a decent place to check out if you are in the market. You may get lucky and get just what you're looking for. read more

Had a really good experience with purchasing a car with these friendly honest owners. Was very friendly yet professional worked fast on my approval and was out the same day with the vehicle I've been wanting. They upfront and very clear about any questions you may have about their used cars. Will definitely be referring my friends to their business read more

I bought a passat tdi from Efe and it has been absolutely an amazing experience! There was no games or complicated deals. Efe explained everything to me and i was in and out under 40 minutes! Thank you E Star motors! read more

if I could give them 0 stars, a lawsuit and a slap in the face i would. sold us a car looked great, month later started having issues. died in Antioch and had it towed to the nearest transmission shop. well what do you know this douche lord owns the shop too. should have ran but didn't have many options. never fixed the repair. things kept breaking and more and more bs started popping up. wrong size tires. head light that wasn't even fit to the damn car. lord knows what else these people mod podged together. I am appalled and disgusted with these people. NEVER GO HERE read more

Vehicle purchased fro them over 3 months ago and to date 7/31/17, they have yet to resolve the DMV document/registration/smog issue. I've have contacted via phone and in person to encourage them to resolve, however my credit union just contacted me today (again) to notify me that the Dealer has yet to submit/resolve 'smog certificate' issue! Had I known this is how they operate their business (sloppy), I would have WALKED AWAY. AS for the vehicle, I DO believe they 'fix' enough to sell. I'm VERY DISSAPOINTED AND PISSED that they conduct business. I will be contacting BBB to report and Department of Consumer Affairs! Thinking of buying a car from them? DO NOT, TURN AROUND AND RUN!! read more

have just purchased a 2009 toyota rav4 from estar motors for a very fair price. they made it easy for me to test drive, and the sales process was straightforward and quick. would definitely buy from them again. read more

I just bought my son a gorgeous car from Nash. Nash is very nice, no pressure, knowledgeable and honest. He took very good care of us. Nash was flexible about our taking the car to the mechanic of our choice. The good results supporting his honet representation of the car. The mechanic took longer than expected, and Nash kindly stayed late to put the deal together for us. I highly recommend E Star Motors, and Nash to anyone who wants a well priced vehicle. Not much wiggle room on price, because they offer the deal up front. A good deal, without the hassle of negotiation. My idea of nice and easy! Thanks Nash! read more

A few months ago I was in an accident and my car got totaled so I was in a time crunch to get a new car. Found the spot online and went to it because they had a car I seen that I was interested in. When I got there I looked at it they seemed nice and helpful and I took it on a test drive no problem. Ended up buying the car and the very next day the check engine light went off. I took it in to get red and it had a bad turbo charger. That piece is $900. The oil was at 5% I got the oil changed and then I got the turbo boost changed. A few days shortly after that my breaks were gone metal on metal. The warning clip was gone so I never got the warning they just went from no noise to screathing metal. So then I had to get my brakes replaced on all four tires. A few days after that I was at work and when I was getting ready to leave after the day my car wouldn't start turns out that my battery was bad and it was so bad that it was smoking. So I went to go in to get my battery changed out for a new one when the guy tells me if I was aware that my car had an oil leak. When I went to the shop originally I told them that I don't really care what kind of car it is too much but I do need a good reliable and that is OK on gas since I do a lot of driving for work. Since I bought the car as if there was nothing I could do but I did go back in to tell them everything and they did not do much about it. This was the worst experience buying a car I have ever had all coincidence? Probably not. And then to top it all off the guys didn't send my pink slip to the DMV for about two months after I bought the car so I was waiting for months before I got my DMV paperwork. I would not recommend this place since it's very sloppy customer service and they are possibly doing people wrong with their cars, And to think that people are stand up and honest read more

My daughter went to this dealership to buy a car cause she got tired of repairing hers and wanted something more reliable. The car they sold her had less than a gallon of gas, 2quarts low on oil and dirty and no coolant and the tire pressure light and coolant light were on. There was no maintenance done on the car. Long story short, the car they sold her is a lemon! After arguing with them they replaced the radiator and fixed the broken a/c. The car has a weird noise coming from it when you drive. She told them this but nothin was done. The emblem has fallen off the front and there is some kind of switch hanging under the car dragging on the ground. My daughter knew nothing about cars and I feel she was taken advantage of. If I could give zero stars I would! Stay away from this dealership! read more

Got exactly the kind of car I was looking for, minimal fuss in the purchase process. Took the car to a mechanic for a presale inspection, everything checked out in terms of drivability. If you're on a tight budget, this is a great place to go. read more

The one thing I hate the MOST! is when a car dealer tries shady tactics into making money. Been looking at Vw Passat TDI's and this is the only dealership that has tried to charge me about $700 in extra DMV fees, claiming the car has backlogged DMV fees! It is not my responsibility to pay for backlogged fees! I do not recommend this Dealer!!! read more

Bought a car from here a month ago for almost $8,000 and have since put $4,000+ into fixes for it!!! So many problems it's crazy! I would've never gave them my business if I knew it had any major issues and apparently they have their own shop that works on the cars for them. They must not know a damn thing about cars that's for sure!! I wouldn't buy anything from this dealer unless you want to spend a fortune on fixes. And $4,000 is only what I've had to spend SO FAR! In a month!! Being honest people makes good business and you guys are just a big scam! read more