Shout out to victor Great service They won't accept tips so I am writing a review Thanks! read more

So disappointed, time and time again. It's on my way to work, so I've been there a few times. Last week, the Munkins were cold and missing glaze. The server said they were fresh, fresh out of the freezer maybe? It was 8:00am and they didn't have any fresh donuts? Maybe they should change their name to coffee and avacado toast, because their donuts are horrible. Back to Happy Donuts for my sugar fix! read more

If it weren't for the friendly & apologetic attitude from the lady who took my order, I would've given this place a one star rating. This location has a drive through. I don't understand why my husband loves Dunkin Donuts so much. He'll pig out on 6 at a time sunce he loves them that much. Since they were out of almost everything but the mini donuts & the lemon cake one, I settled for the mini donuts. I also ordered the hash browns & the breakfast sausage sandwich on a croissant. You can get it on a bagel or muffin as well and with impossible meat substitute if you like. Everything was awful. The hash browns tasted like it was fried with the bacon. You'd think thst'd taste good, but it didn't taste food. It tasted old & rubbery! The croissant was dry and it tasted old too. I wasted a little over $8 on everything. My husband ended up eating the donuts, so I guess that he liked them. read more

Living on the west coast (best coast) I've heard so much about Dunkin' and about how their coffees are superior. I went for the first time last week and got the large iced cappuccino! For me personally, it was a little too bitter with not enough sweetness. I liked the portions of the drink and the customer service was good too! I was not a fan of the drink as a whole, but would be willing to try other recommendations! Might try the Charli next time! read more

Dunkin' - Coffee & Tea Near Me - San Jose, California

First and foremost shout out to and 5 STARS for Tiavia AKA Titi!!! Now, let me explain. My first experience coming to a Dunkin that has a drive thru! I usually go to the Fremont location (no drive thru) so thats pretty cool. I ordered my go to... a small iced coffee with 2 creams, 2 hazelnut syrups and no sugar. I was kinda disappointed that their prices are higher than the location I go to in Fremont and I was talking about that to the person who was taking my order. (I paid for a small coffee here for the same price id pay for a medium iced coffee at the location I go to- thats why 1 star was taken off). When I pulled up to the window the other person who took my payment (Titi) said she heard me talking about the prices on the mic and explained theres diff owners and franchise so diff prices and also advised me to download the dunkin app for free stuff & every Wednesdays theres free coffee. She explained that the app works like Starbucks. (Being an almost every day customer I was glad to hear this and it reminded me that I need to stop being lazy and download the app already). As I left with my order... I noticed it tasted off... I couldnt taste the coffee or hazelnut only the creamer.. no biggie I went back and they were nice enough to make me a NEW drink without saying "oh we will just fix the old one". Kudos. I picked up my second order and left again.. Titi was even nice enough to show me how a standard drink looks with creamer and syrup before she put the coffee in and and told me I can try how it taste at the window... I tasted the drink and it tasted fine. As I left again.. the further I drove the more bland it tasted... (I guess cause I had tasted it at the window when they made it so I didnt notice that it had the same issue as the first order). I had a 30 min drive back home and just wasn't satisfied that I had to drive with a coffee i wasnt happy with so I busted a U and went back the second time around and I explained to Titi that the drink just didnt taste the same... and told them that perhaps it wasn't them.. but the coffee itself. Titi was nice enough to brew a whole new pot of coffee for me and what do ya know the third time was a charm!! She also said that she will notify the owner so that it doesn't happen again. The point is, Titi's customer service was awesome! She went out of her way not once, not twice but multiple times to assist me!! She put herself in my shoes and understood what I was trying to say and she didnt have a negative reaction like some people would have. She took my feedback to the heart and really understood what I was trying to say. Reminds me of my own reflection of when I go to work to be the best version of myself and treat others how I want to be treated and if i'm going to do the job, better make sure to do it right. I hope that the owner or manager sees this review! She deserves a round of applause & a pat on the back! Way to go Titi! You will go along ways with that positive attitude always keep that in mind! -A happy customer **Did I mention she topped it off with "Thank you, we hope to see you soon" , "Come again soon!" and "Happy New Year!" I mean lets be real, how often do we hear someone saying "come again soon". Its the little things, "for me!" read more

Let me start by saying that I have been working at a coffee shop for about 5 years now and well customer service is something i know very well. With that being said... So I ordered 2 of the new coconut refreshers because they were advertising it on their app. I know starbucks has a similar drink (pink drink). Got my 2 drinks one for myself and the other for my bf and well they were atrocious we literally gagged. So I went into the store thinking they could replace it with a different drink. And almost ALL coffee shops they are always willing to remake or replace something you don't like. We then asked the girl at the register if we could possibly get something else and she said "most likely yes let me just double check" I'm guessing she talked to her manager she came back and said "sorry we cant give you a refund or give you a different drink what we can do is give you the original drink" ????? The original drink was supposedly just a strawberry refresher. Why would I want the original drink if we didnt even like this version of it I was so shocked that they weren't going to replace my drink or give me a refund. The drinks we pretty much full we only took a sip and decided that it was disgusting. We left and threw away the drinks. WORST customer service no wonder this location only has 3 stars. I would have liked to replace it with a iced latte and I was willing to pay the difference. read more

Dunkin' - New coconut drink series - Coffee & Tea Near Me - San Jose, California

Kudos for the nicest staff. No in person purchase. Only drive through or in app pirchase and pick up. I had to drive thru to get one crueller! I had to come back later in the evening since there was a long car line in the noon time. Later means not mich choices left. I remembered the old mexican restaurant located in this same lot. Nostalgic of how this part of Winchester st changed. Dunkin is here! Can't wait for post covid when i could go in and stare at the choices. read more

This place has been busy ever since it opened. The drive-thru line extends out to the street which takes up a block! Their donuts are mediocre but their coffee beverages are good! Also the wait is pretty exciting and I'm not sure why? Lol it just is. Get a plain sugar glaze donut, sip with a coffee and you're good to go! read more

Super unprofessional! I was SOOOO excited for them to open. Ive been waiting months for it to open since I live walking distance. First impression was terrible, i wont be back. I drive up to the window and she asks if Im ready to order. I responded w i just wanna look at the menu real quick (since ive never been to a dunkin donuts) and someone yelled "dont look at the menu, just drive home" and i could hear a group of young girls laughing. The girl apologized for her co worker and i gave her my order. My mom was on the phone w me and heard the entire thing. If they cant handle costumer service how can they handle covid? This isn't the kind of establishment i want in my community. A place where customers aren't treated with respect isnt going to get my business. Sad because I was so excited. I DID NOT HOLD THE LINE UP, i literally was ready to order hella quick. Regardless you dont tell customers to go home... the f?!?! And i know theres an online menu but its a brand new store, i dunno wtf they are gna have at this location. read more

This is the closest Dunkin to me, which I was very excited about! I still consider myself a Starbucks person, but I like DD occasionally because they do have some good non-donut food items and flavors that SB doesn't have (I love coconut). I have never tried the drive through option because the line is always VERY long. I prefer the mobile order and walk-in option, however, parking is an issue...you often can't get into the parking lot because the drive thru line is so long, so, all of the spots to the right of the building are useless. There is a space for two vehicles right in front, but people are often inconsiderate and park right in the middle, taking up the entire area (won't blame DD for that). Also, if you park at the medical place to the left of the building, you get yelled at and told to move by security, or at least that happened when it first opened. Maybe the medical place has gotten nicer about it when they see people are only parked for a few minutes and the medical place isn't even open right now. Ok, so, once I've placed my mobile order and figured out a place to park, unfortunately, it's RARE that my order is ready...even after given ample time before I go in (at least 10 mins). 2 times out of 10, my entire order is ready and waiting. 5 times out of 10 nothing is ready and I have to wait several minutes to get my order. 3 times out of 10 part of my order is ready and I have to wait several minutes for the rest of it. I think the iced coffee isn't great, but the iced lattes are better. I just feel like the iced coffee is bland and watery. My favorite food items are the hash browns, the southwest veggie wrap and the sausage, egg and cheese wrap. I haven't tried all the food, but I like these a lot! I just REALLY wish there was more consistency with the service at this location.... Aside from this location specifically, the DD perks program is great!! Lots of incentives and it's quick and easy to earn rewards like free drinks! read more

Stopped by, used drive through. Ordered coffee and donut. When I pulled up to the window to pay, I paid with cash. The kid working had plastic food grade gloves on. He took my cash with his right hand. Counted it put it in drawer, handed me change. He then grabbed my coffee and handed it to me. The outside of my coffee was sticky, telling me his gloves was dirty. I then had to ask him for my donut. I watched him to see if he'd change his gloves. NOPE! He used the same filthy gloves, grabbed the donut, bagged it and handed it to me. I drove off and didn't say anything because of the big line behind me. Needless to say I didn't eat the donut. Threw it way. read more

I don't know why I always think Dunkin will be better than the last time. They haven't been good since I was a kid. Just got a half dozen donuts from DoorDash and not only did they get two out of the six I ordered correct, they don't taste good. I think this will actually be my last time trying and going for quality...they will never be as good as some of the family owned donut places in the Bay Area. read more

I'm beyond disappointed. I was excited that we were getting a DD Down the street. What a let down.DD needs to pull there brand from this owner. How dare you ruin DD for us Mid Westerners. I will drive to the Snell location before I return here. My pumpkin and blueberry donuts were so stale they fell apart and my jelly and cream filled tasted disgusting. Take it from a true DD lover this IS NOT Dunkin's donuts! read more

Friendly service every time I come. I got their iced original salted caramel signature latte. It's pretty light and creamy, good for people who don't like a strong coffee taste. read more

Dunkin' - Iced original salted Carmel, signature latte - Coffee & Tea Near Me - San Jose, California

Please pass this place by if your looking for donuts. DUNKIN' DONUTS IS TERRIBLE!!! It deserve's 0 stars! San Jose and surrounding areas have some great donut shops, Stan's (the best), Manley's, Happy, Maple Leaf, and many more. We tried the new Dunkin' Donuts because we were driving by and wanted to know what the hype was all about. Was that a mistake!!! Not only are the cream filled tasteless, with only a teaspoon of cream, the blueberry is dry and tastes artificial, and the French cruller is hard and just plain blah. But to add insult to injury a 1/2 dozen donuts cost $10.00! An outrageous price for flat, dry, tasteless, fried dough. If your craving the round pastry with a hole in the middle our area has quite a few long time establishments that offer delicious, fresh, tasty donuts, for a lot less money. Go find one of them. Do yourself a favor. PASS UP DUNKIN' DONUTS. SAVE YOURSELF FROM THE AWFUL TASTING, PRICEY, GLOBS OF DOUGH THEY TRY TO PASS OFF AS A DONUT! read more

This place is very dirty and messy for a new restaurant it's only been open a year or so.straws and crape (donuts and crumbs everywhere greasy counters just unorganized won't be coming back. DO BETTER!!! read more

I went out to surprise my husband with breakfast. I was having issues with my debit card and it kept declining (apparently, it overdrafted on a bill last night). I felt embarrassed because we are also going through financial difficulties due to the pandemic (I can't count how many medical appointments I had to cancel because we couldn't afford the copay and how many times I had to explain our financial situation, which I'm sure no one is interested to hear). The crew working the drive thru were amazing and professional. The young lady at the checkout window was very empathetic and let me pull over to call my husband to figure out finances. When I came back, the cashier talked to her manager when I told her I couldn't afford the food and another young lady leaned over to talk excitedly about where she was studying (she happened to spot my jacket). This really diffused an already embarrassing situation and I just wanted to thank the staff there for handling this situation professional and empathetically. If I could give you guys more than 5 stars, I would! You guys are amazing and wonderful. Thank you so much for keeping the community buzzing with your coffee and donuts. You've earned a loyal customer, and we'll always point folks your way! read more

We picked up half a dozen cream filled donuts from this place. 3 of the donuts had no cream filling inside. Maybe the person making them forgot to fill in cream. The cream filled ones had barely any cream either. Its a shame that a place called Dunkin Donuts makes awful donuts. Give this place a miss. Stick to the mom and pop shops that make much better donuts. read more

Dunkin' - "Cream" filled donuts, barely any cream or missing totally.. - Coffee & Tea Near Me - San Jose, California

I was excited for this location to open up near me but every time I come here it's a disappointment. Today was my last time giving this location a chance. Their drive thru system is wack and not worth the wait. The donuts are stale are gross, there are wayyy better local donut shops all around the area. Their coffee is the same quality as McDonalds coffee but triple the price. They also charge u a dollar extra if u ask for a cup of tap water, which is ridiculous. The staff is rude and incompetent. If you're in the area and needing coffee or a treat, there's a Starbucks literally right next door read more

Dunkin' - Hot chocolate was only filled 3/4 of the way - Coffee & Tea Near Me - San Jose, California

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We went there for bagels and coffees. I specifically ordered 3 cinnamon raisin bagels toasted with cream cheese. They gave us not toasted. When I told them they replaced my order but still not toasted and gave me this attitude look. I'm very disappointed with their service. read more

Overpriced coffee. I requested a large LIGHT iced coffee ($6 and some change) and I compared it to a venti at Starbucks and look at the difference....a good two inches .... not so great for first impressions. read more

Dunkin' - Coffee & Tea Near Me - San Jose, California

I only get the old fashioned donut here because the other donuts are pretty disgusting. The staff here is very pleasant and patient. The drive through isn't designed to fit many cars and the service can be really slow at times. They are often "sold out" of a lot of items. There are better choices for donuts in the area. read more

Dunkin' - Coffee & Tea Near Me - San Jose, California

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Upon arrival the drive thru line was out onto the street, a little intimidating. But we drove all the way from Berryessa so we had no choice but to wait. The line went by so quickly I hardly had the chance to decide what my order would be. I decided on a classic COLD BREW + OAT MILK + TOASTED ALMOND SHOTS, unsweetened :) aaaand the $2 10 donut hole offer My brother got the gingerbread latte + hash browns The cold brew was right up my alley, the toasted almond shots really made it wonderful! The gingerbread latte had an initial taste of GINGER and very subtly did u get the cinnamon or nutmeg taste. Donut holes could use some work (blueberry was the best) (pumpkin spice + original was lacking flavor). Unfortunately the hashbrowns were soggy when we really wanted crisp hashbrowns, seasoned very well but just needed to b crispier. Will come back to try a new drink + possibly a different breakfast item. read more

We were in the bay area and my teenage daughter really wanted to try a donut and coffee after seeing her friends on tik tok talk about how good they are. We don't have one near where we live so we went looking for one. A little disappointed. The chocolate chocolate donut was good, a little too sticky all around but still yummy. The coffee was bitter. I ordered an iced coffee and there was no sweetener or much flavor. We'll definitely stick to Dutch Bros for the coffee! read more

Stopped by to try out this location for the first time. I placed a mobile pick up order via the DD app and it was super easy. Since I had not been to a DD in awhile, I decided to try a variety of donuts and the Apple fritter. I enjoyed the Apple fritter but the donuts tasted a bit on the dry side...Four stars on the ease of the app and pick up was a breeze. My order was ready within minutes of placing it on the app and it was accurate. Hoping to try other items on their menu, but regarding the donuts - I've definitely had better from the local mom and pop shops in SJ. When I visited today, they were only open for drive-thru or mobile order pick up. read more

Stopped by to pickup a 10 count munchkins box as a Halloween surprise for hubby. I got the surprise as they were so STALE and the assorted were 6 chocolate, 4 glazed and 3 powdered sugar. Thanks for the 13 smashed into the box, the lack of variety and the staleness that no amount of milk could help. So disappointed. read more

I love Dunkin' and I was so excited that they opened a NEW location in San Jose. I ordered a Caramel Iced Coffee (light and sweet) through their mobile app and added a dozen donuts and 10 count munchkins at the drive thru. The coffee is just as good and on point as the Dunkin' in New York. The line was pretty long and I went around 6 pm (close to closing time) but I only waited 5 mins from ordering to picking up. The service was good, fast, and friendly. I'll definitely be coming back here! read more

Dunkin' - Iced Coffee & Strawberry Sprinkled Donut - Coffee & Tea Near Me - San Jose, California

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Ok guys. Honestly!!! This location needs to be closed immediately. Or possibly, a complete overhaul on employment. Omg. The worst place EVER!!! The quality of their products is beyond horrible!!! The employees have had zero training. They are rude, unprofessional and should not be allowed to handle your food!!!! I will make it a mission to see this place shut down or professionally turned around!!!!! read more

Worst place ever. Employees don't even acknowledge you when entering or even greet you. Everyone has a stank attitude here!

Yesterday morning I ordered some items through the app to be picked up at the Dunkin' Donuts on Winchester Blvd, San Jose, CA. I ordered this around 6:15am, I have been there before many times and I know they are supposed to open at 5am everyday including weekends. When I got there around 6:25am, the drive thru was closed and this has happened many times before. Since I had already paid for my order, I drove to the walk through by the exit so I could get my order. As soon as I got to the window, the staff saw me waiting out there, showing my order receipt so they could know that I had already ordered through the app. The three of them ignored me, I waited outside for about ten minutes until one of them finally decided to acknowledge me. As you can see, this service is awful and the drinks are not even that good. Don't waste your time with the snotty stuff. Looks like they want to get paid to do nothing. read more

Great Staff-coffee is always fresh! --If it's not they will brew for you ;)) John Jailen Jayla Kirsten Tony All superb! Thanks Ted and crew! This location really aims to please! So happy DD is finally Westside! read more

I got there on Labor Day The line was an hour long. So I recommend you to order through the app and pick it up. The drive through is super unorganized. They were missing so many items that I couldn't even get I wanted. I ordered charile coffee but it looked nothing like photo. Almost felt like they just made all the drink whatever. Very disappointed! read more

I ordered their Beyond Breakfast sandwich on a croissant with white cheddar cheese and fried egg. The croissant tastes old and overall the sausage on this sandwich is not very good compared to the other twenty types of vegan sausages I've tried. I order my mom the maple bacon egg and cheese croissant. She's a chef and we own a cafe, and we both agreed that these sandwiches were "Okay". I ordered us donuts; specifically 2 vanilla cream donuts and 1 jelly filled donut. The jelly filled donut was in perfect condition and it tasted good , the only downfall with all Dunkin donuts is that they are super super sweet. They are coated in extra sugar which I don't think is needed. I like things to be pretty balanced when it comes to sweets. The vanilla cream donuts had all the cream filling spilling out of them and was all inside the bag. It seems like they were just slapped together quickly and thrown into the bag. I was not very happy but at least they still taste good. So far, I'm not impressed with the new location that has opened in San Jose off Winchester Blvd. I will also say, if you ever order coffee from Dunkin, it's waaaayy too sweet and tastes like fake coffee and fake syrup. I think coffee and donuts from Dunkin can only appeal to people who like extra sweet things. I like sweets but not when they are too sweet to enjoy while drinking or eating. So I'm giving them two stars and will not order from here again. Overall, I would not recommend Dunkin Donuts. I'd much rather get real food and real coffee at a couple dollars more than to get anything from here. Sorry Dunkin for this review but I'm only being honest. Change some things and put more care into how you handle people's food if you want customers to come back. read more

Lived in NYC for many years (When is was still Dunkin Donuts). DD was something daily. It is good to come back and get coffee and one of their super sweet donuts. Boston creme is still the one I will choose. Not the amazing DD it used to be, but good to remember. read more

No problems, but the donuts tasted slightly old, I expect very fresh donuts, but that's just me I guess. The girl at the counter was very nice, you couldn't ask for a nicer girl to serve you so that means a lot, don't know what her name was, she had black hair. read more

Returned this morning to order in store. But wait you can't and there are no hours posted for the lobby. We didn't have a good experience ordering via drive thru last time so we drove away. Drive thru menu doesn't show the donuts available and person taking order wasn't helpful last time, basically treating us like we were slow/dumb for not knowing the menu of doughnuts. Last time. There are many local doughnut shops that are great and the coffee isn't that great. read more

I am so thankful they opened a Dunkin near my house. Every time I come here I get the best hospitality and speedy drinks! The drive through is usually long, so I will order on the app and go inside to pick it up. I want to give a shout out to Monica who helped me today. I ordered the wrong drink and went back in the drive through and she was able to help me out! We had a a nice conversation and she had great customer service. I will always come to this dunkin for the yummy drinks and friendly hospitality! read more

OK, so I was happy to see this place put in in the not too distant past. Was looking forward to trying it out. So I went through the drive-through and ask the clerk for a glazed doughnut and a chocolate frosted doughnut. She says we don't have those donuts. I was surprised they would run out of such a basic donut! So I decided just to pull off. I won't be back here again. How can a donut place run out of donuts? read more

I went through their drive through this morning for the first time and was very satisfied! Though the parking lot is a little tight, I was in and out pretty quick considering the line. But that wasn't the best part... The girl handing me my food was super sweet as she handed me my bagel saying "made with love!" And it honestly made my entire morning!! It was so small yet I appreciated it a lot more during covid and everyone being so distant with eachother. 10/10 would go again read more

Dunkin' - Frozen coffee with Carmel swirl and Bagels !! - Coffee & Tea Near Me - San Jose, California

This is by far the worst location I've ever been to. It's horribly managed and their staff is rude and disorganized. I placed a drive thru order in their app and arrived 10 minutes later at about 6:30AM. As I pulled to the parking lot, it was closed. I parked and went inside. I went to the cashier and said that I had placed a drive thru order but the parking lot was closed. She just quickly snapped back in a disgruntled way "yeah," as if I was inconveniencing her. She then looked down and yelled to the guy at the drive thru (even though it was closed) to make the avocado toast I ordered and she made the coffee. They hadn't even started it even though I pre-ordered it. I then waited another 10 minutes for my order. In that time, one other customer came in that had pre-ordered and they had not made her order, either. I then would hear notification noises from their tablet...I'm assuming they were app orders but they would just hit the silent button and ignore it. I finally got my order, went to my car as I saw people try to pull into the parking lot then JUST DRIVE AWAY after thinking they're just closed. As I pulled away, I opened my avocado toast and took a bite and found the food was super cold. I don't know what they did in those 10 minutes but just stay away from this location. read more

Dunkin' - Horribly managed location. - Coffee & Tea Near Me - San Jose, California