Pleasantly surprised with the taste of the food we ordered. We had tried Dunkin in New York and Las Vegas before and did not like their donuts at all. Maybe since this location just opened and they're so busy the donuts are fresher because they keep making them to keep up. Today I mobile ordered for walk in pick up. Good thing because the drive thru line was down the street. I parked on the side street and walked up. There was a sign on the fence that said mobile orders and pointed to the left where the patio seating door was. I tried to open the door but it was locked. However someone came over and asked if I ordered already, went back in and brought my food out already bagged up. Ordered the Apple cider donut holes ($3.49 for 10), sausage egg and cheese breakfast wraps (2 for $3 deal right now) and maple snackin bacon ($2.99). The Apple cider donuts are tasty and have a nice tart apple taste. Sausage breakfast wraps aren't bad for $1.50 each, there's half a sausage patty, egg and cheese in a tortilla. The maple bacon is crispy and you can taste the maple but a bit pricey. Would probably come back for other deals. I do want to try their pumpkin donuts and pumpkin coffee. Didn't see any Grand Opening deals yet. read more

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SO excited to hear that they opened a Dunkin', but the downside was with the quality of my order ::sad face:: The first time I ordered coffee, everything was so sweet it really tasted like brown water. Ok, so I learned. But that's not why I gave them two stars. I give them two stars because this second time around, I get the coffee (I learned and got less cream and less amounts of flavored pumps!), ordered donuts, they said they had the types of do just I wanted, then they said they didn't, then they asked what donuts I wanted instead, then then gave me the wrong donuts, and then when they threw the donuts in the bag it looked like this! See picture. Clearly the donuts were maybe still hot? Or the frosting did not yet solidify? Regardless, now I have one huge creme filled maple long john donut 'cause I can't pull them apart. Now, I know this is simply a quick drop-in place to get donuts and coffee, but I think it just could have been better. I'll definitely come back in a few months after they work out some of their kinks. Still, glad to have one in the area! read more

Dunkin' - Maple long johns - Coffee & Tea Near Me - San Jose, California

I won't come again. The donuts look a bit stale and their are little flies trapped in the donut case. Kinda gross. Coffee is more than Philz. Sadly, it's a skip place for this east coast nostalgia. This place is so new it's sad. read more

The service was great The place was clean But HOW do you forget SAUSAGE on a SAUSAGE EGG & CHEESE cuhz‍ my ock at the donut shop would NEVER .got to work and that ruined my morning bruh on 4OH stop playing w/ meee read more

Dunkin' - WHERE MY SAUSAGE AT CUHZ - Coffee & Tea Near Me - San Jose, California

Donuts are fine and coffee is tasty as expected. However, I waited a little longer than I expected for my indoor order.

Please corporate Dunkin' come and check this store , I've had this dunkin 5 separate times out of the week and 4 out of 5 times they forgot somthing or don't even charge me when I asked for it while ordering . If you come here for their coffee please go to another because this place has the most inconsistent food and coffee you could ever ask for.... read more

Dunkin' - Coffee & Tea Near Me - San Jose, California

First, the price posted on the front of the donut display is $1.69 per donut, yet they charged me $1.79 (plus tax) which is illegal. Second, the filling for my chocolate kreme filled tonight was beyond pathetic. Third, the only trash can in the place was overflowing. Staff was cold and unfriendly. I haven't been to a dunkin in a long time but had a coupon so I stopped by. This mistake won't be repeated. read more

Dunkin' - Chocolate kreme filled donut... maybe a tablespoon of kreme? - Coffee & Tea Near Me - San Jose, California

They should close this down, the crew is slow and rude as hell, they don't care. It's better to support your mom and pop donut shops. My drink was too sweet, even the ants won't touch it. ‍ read more

Dunkin' - I got charged for a dozen and I only ordered 8, even a 5 year old knows how to count. - Coffee & Tea Near Me - San Jose, California

Nice people, but my drive thru order is wrong 25-50% of the time. This week, 100%. Usually it's just getting wrong the particularities of my order, like maybe the wrong cheese, but today it's a completely different item. I need to check my order. I always feel bad holding up the drive-thru but then I find out when I'm already down the street and part way to the freeway. Also, I really don't understand what the attraction is to their donuts. Krispy Kreme and local shops are much better (fresh, moist), but I've always enjoyed their good breakfast and drink selection which is much better for vegetarians than Starbucks down the street. read more

Literally the slowest drive through I've ever been in. For just serving coffee and food it'll take you almost 20/25 minutes to make it through. read more

Not impressed with this location. Couldn't enter the store - drive through only. The jelly doughnuts barely had any jelly in them. And then when we tried to use our QR code based gift cards, they said only 2 per car (we had three), which wouldn't have been an issue to use if we could go inside and use them. So the combination of stingily made doughnuts, lack of flexibility in buying in store vs being forced to buy in a drive through line, and the arbitrary policy of limiting QR code usage to two per car - add all that up and you get a two star experience at best. The Dunkin location on El Camino in Sunnyvale is much better. Spacious inside, no problem with using multiple QR codes, and actual jelly filled doughnuts vs requiring a CSI team to find trace elements of jelly like at the Winchester location. read more

Honestly, I have no idea what the hype is all about- perhaps it's the coffee but it's not the doughnuts. My hubby and I got the strawberry dragonfruit refresher and really loved the flavors in the drink. It was very tropical and refreshing at the same time. We also tried the Peach Passionfruit and that had a really nice peach flavor. Both refreshers are perfect for those hot summer days! We also ordered a plain glazed donut and found it to be dry and very ordinary. It was below average and definitely a miss. Overall, I would only come back for the refreshers. The donuts are a no go for me! read more

The service here is terrible. They get my order wrong every time or just straight up don't make it. They stare at you blankly or refuse to make eye contact while you stand at the counter asking for the item that they forgot. Not to mention they get mad when you dare bring it up. read more

Maybe it's my fault for opting not to go with a donut when it is literally in their name (or at least used to be), but I tried the Sausage Egg and Cheese Croissant and it was incredibly underwhelming. I typically enjoy the occasional fast food breakfast sandwich from McDonald's or Starbucks, etc. but unfortunately Dunkin' doesn't quite hit that same mark. The egg didn't seem to be fully heated through or perhaps just too old, and the croissant itself was thick and doughy, almost to the point of being undercooked. For the first time I can remember I didn't end up finishing my breakfast and decided to just chuck the rest after getting about halfway through. I would hope that given their reputation, their donuts and coffee are significantly better because this breakfast sandwich just didn't cut it. read more

This was my favorite location until they started half-@$$ing the effort. The hash browns I swear taste like they just came out of a hose. The coffee tastes like crap. I question how can you easily not put in 3 sugars and 3 creams for one coffee? The quality speaks for itself and the manager is to blame for this one. DO BETTER read more

All the negative comments on this Dunkin are grown men and women ignorant beings acting childish. Everywhere you go is a long line, quit complaining this is business. You don't like waiting in line okay go somewhere else, but the workers here are very local friendly, communication is perfect, donuts, coffee is outstanding, it usually gets busy of mini rushes weekdays from 7am-12pm. Saturday is moderate busy, sundays is chill service there. Overall it's way better than Starbucks, Dunkin making more money than its other competitors read more

Open during pandemic. Parking lot available for mobile pick up. I just got to the drive thru line. Waited about 15 mins to order. Tried the new blueberry matcha latte and matcha donut, around 7$ The drink was refreshing, very milky with hint of blueberry. Donut was typical, not very strong in matcha. It was nice to experience Dunkin expanding their flavors so I definitely have to support that! read more

Dunkin' - Blueberry matcha latte and matcha donut - Coffee & Tea Near Me - San Jose, California

Summary: great staff, fast service, horrible parking lot design. I come by every week or so in the morning and when it's just drive through, I think it's mostly the customers making it slow with their indecisiveness. Staff are super helpful and nice. Always super polite. Parking is horrible in which you can't park in the lot or drive through will block you from moving. There's just no enough room to move around. Do not attempt to park in the lot, just park on the street. read more

Stick to their Coffee & Baked Goods. Any breakfast sandwich i've gotten from them has had a weird taste like it has to do with the cleaning products used on the ovens. Otherwise the coffee has been great! read more

I'm SUPER happy there's now a Dunkin in SJ. This brings me back so many memories from Boston. The customer service is great and they are doing the best they can with opening right in the middle of a pandemic. I discovered this location through Tmobile Tuesday and the cashiers knew exactly what to do in redeeming the offer. They didn't judge or try to upsell me when I only wanted to spend only up to the gift card amount. -1 star for an unclear menu. There are many items that are priced at "2 for...", but there's no individual price. It made ordering trickier. I would also appreciate some value items on the menu as well. I found the place to be more expensive than what I remembered from before in other places. read more

Traffic is usually very busy on Winchester Blvd., but the service here is excellent. The young man who packed my order was passionate about his job. He's done an excellent job at combining my two separate mobile orders into one bag, making it much easier for me to carryout. No hassles and no spillovers. I ordered 1-original blend medium iced coffee, 1-original blend medium hot coffee, 1-tomato avocado toast, 1-box half dozen donuts, and 1-egg sausage cheese wrap breakfast item. Everything tasted good and was kept at good temperatures. Staff friendly. Decent customers. It was my very first visit to this location, but I am a regular customer at the Sunnyvale El Camino & San Jose Berryessa locations. I was surprised how spacious it was inside. Best of all, it was very clean, well organized, and fast service. Looks like a fast food building from the outside. Narrow parking lot area, but very easy for folks to loop all around through the drive thru area. One way in & out. Not too bad for being located on & off of a very busy street neighborhood. I liked that it was very quiet inside. Didn't see many long lines inside or outside. It was a breeze getting in and out. Great place for young folks to get job experiences. I actually do love all or most Dunkin Donuts visits. They are usually very good at packaging things. I will be returning next time if in the area. The location totally surprised me. I enjoy less busy places with no lines. Got very lucky today. Order from the mobile app to earn free foods/beverages and rewards points for each visit. I have over 900 points now. Will redeem more free foods in future. read more

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Great customer service! Cashier with a bandana was really sweet in processing my refund. Will be coming back just because of the friendliness. read more

Terrible service and the worker had an airpod in, while on shift. Food that usually takes no more than 5 minutes is taking 10+.

5 stars for awesome costumer service. 4 stars for keeping that dunkin flavor but not as fresh 1 star for WTF! Spread how expensive is cocoa??! Theres BARELY any custard inside the boston creme and ESP the bavarian filled! It should be called.... bavarian drop! I change it! 1 star couldnt even taste any chocolate!!! read more

Dunkin' - The WTF choco spread!!!! How expensive is cacao??? - Coffee & Tea Near Me - San Jose, California

This was a five star Dunkin' Donuts experience. Seriously - if you want Philz coffee or stan's donuts quality then don't come here. This is cheap coffee and cheap donuts but it's great for what it is. I went the week it opened and the drive thru line was backed up onto Winchester. I pulled into parking spot on the street and ordered on the mobile app. By the time I walked to the door to pick it up it was ready. If you set your expectations for a three star experience it will be a five star experience read more

Dunkin' - Coffee & Tea Near Me - San Jose, California

I've been to multiple DD locations and I think this is the best one in the area. Their coffee is on tap and the difference in taste and quality compared to other locations is like night and day. The staff is always friendly whether it's the beginning of the day or near closing. I never wanna go to another DD location unless their coffee is on tap now read more

Id never been to a Dunkin, wanted to give it a try. I wasn't impressed. The donuts didn't look fresh, they looked old, similar to donuts I could get at 7-11. I also ordered some hash browns and they tasted funny, not sure if that's how they usually taste or if maybe it was old grease? The coffee was the redemption, it was hot and delicious. I don't know if I'd try it again, it just didn't seem worth it. read more

Giving 4 stars because I like their donuts. Their donuts are mostly cake donuts so don't expect the typical Krispy Kreme or the Asian donuts. I grew up eating Dunkin so there's always that spot for me. Drive thru is awesome esp now with the SIP restrictions. Their bfast sandwich aren't bad but I find it a tad expensive. Drive thru service was pretty quick, the ladies who helped us were nice. read more

This is my second time ordering something here... and let me just say that I should have learned the first time. I'm not sure why the line is usually down the block? What's the big hype? Ordered two sausage egg and cheese croissants 6 donuts Nitro cold brew Two hot chocolates Sandwiches tasted alright. I love croissants but these two were overly "toasted" (almost burned) and messy. Falling apart. No comment on the donuts since we haven't tried them just yet. They look great though. Nitro cold brew is not a nitro cold brew. It taste and looks like watered down coffee. Hot chocolates taste good. Can't really go wrong with a hot chocolate, right? However, my daughter took off the lid because it felt light, and turned out it wasn't filled to the top. Will not be going out of my way to visit another Dunkin. Disappointing. read more

Dunkin' - Hot chocolate not filled properly. - Coffee & Tea Near Me - San Jose, California

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Our first experience ordering donuts on the drive through and we will likely go back. I didn't know what combination of half dozen donuts we would receive, but it was a real treat. Not sure if this is going to happen all the way through February or not but it was all about the valentines. Various filled heart shapes and lots of pink and chocolate icing. Yummm! The outside menu should be more descriptive but their free coffee coupons from our mailbox made up for it. read more

Donuts were decent, not great. The employees were very annoyed that we went in to order, as they were on their phones. They were mean mugging us the entire time and rolled their eyes at us. We were the only ones there at that moment, even the drive thru was empty, so idk why they were being so disrespectful. read more

Pretty good experience. Went in a Sat. afternoon, drive thru backed up just to the road. Had ordered online and went in to pickup. Parked on the street in front of DD, but seems I could have used the DD parking lot. Went to the very front of the store facing Winchester Rd., and there were 2 ladies there cleaning. When I told them I was there for order pickup, they got my name and went inside to get the food. She came out with our drink and 2 wraps we ordered but no donuts, so politely let her know we had donuts too and she went in to find them and was back out in another 1-2 minute. Overall very good experience and quick to pickup. Suggestion is to order on your way to the store. We ordered at home and took 12 min to get there and the Matcha Latte drink was already a little cool. Donuts got home mostly unscathed... son ate 1 bite of everything. Then at home wife attacked them too before I could get a picture...see image attached. We went to college in Boston area and had family there, so always went to Dunkin and my son always looked forward to traveling there to get Dunkin. Son says hash browns and donuts are comparable to what he remembered them tasting like in Boston. Ok, lastly, little Boston-area fun fact: If you go to Boston and ask for driving directions to anywhere, really anywhere, somewhere in the directions will be "make a right/left at a Dunkin Donuts"! It's true, more Dunkin's there than gas stations! read more

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The last time I came to this Dunkin' location, I wasn't disappointed -- this time was different. As shown in this photo, my gf and I both had an order of hash browns but there were literally 5 pieces in the small bag which wasn't even halfway full. We ordered the Snackin' Bacon as well but the consistency of fully cooked, crisp, longer strips of whole hearty pieces was non-existent. They were also out of the strawberry flavor coconut milk drink but I opted for the backup as peach, since there were only two other choices, which wasn't too bad for a Sunday morning. Bottom line here is that I felt the portion size was skimped & the quality/consistency was inadequate. read more

Dunkin' - Stunned to see that my hashbrown order was so skimped with 5 pieces. - Coffee & Tea Near Me - San Jose, California

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I reviewed this location not long ago, but I think I got overly excited and need to tone down my review. The spot is simply going from a 5 to 4 star location because I know when the staff is right this is 100% 5-star, but they've gotten enough wrong to make me wonder how often that is. So, my first experience was good, I had ordered and loved the food, it was still warm and fresh and accurate. The next time we went was late (almost-closing) and the cashier was absolutely amazing. I wish I got her name to send a shoutout to this awesome person, because she wowed us. Despite having none of the donuts that we wanted (cause it was late, they were trying to clean up, I get that), she worked with us to find stuff we'd like, then threw in tons of extras since it was going to be thrown out anyway. One vanilla donut? How about 3 more for the same price. A box of 10 chocolate donut holes? (Partly cause it was the only chocolate left), how about I just fill the box for you? Wanna try this limited edition we have left over for free? Like- it was amazing how many donuts we walked away with, but I have one HUGE complaint from that experience... They don't accept tips... Are you kidding me? We just got a crap-ton of free throwaway donuts, with a super polite employee who was probably super annoyed we showed up 10 minutes before closing and we wanted to show our appreciation with a big ole' tip! I get it shouldn't be expected, but come on, she went above and beyond and deserved a little extra $5-10 dollars for the night. Then it kept getting worse... I bragged about the food here, how great the croissant was, how delicious the hash browns are, then had to eat my words when the next time we got burnt croissants and soggy hash browns, not to mention the "Chocolate Donut w/Sprinkles" that arrived with no sprinkles. Such a day and night experience, I hope these are just hiccups and I can later bring my review back up to 5-stars, but you've done me dirty Dunkin' and if THAT had been my first experience, I don't think I'd be so kind with the review. First impressions matter folks, that's why businesses always need to be on top of their game. read more

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Woke up early on a work morning to go grab my free medium coffee that DD is offering on Wednesday's. This was my first time at this location. I've only ever had it a couple times, once in Japan and once or twice Las Vegas. I ordered through the app for inside pick up versus drive thru pick up. If you can, I advise you go inside to pick up your order as the drive thru line didn't seem to be moving. Also, recommend to park on the side street so that you don't have to wait to get out of your parking spot. The parking area is quite small. I placed my order before I left home and my order was ready to pick up for me when I arrived. Order was accurate and quick. They have some deals from time to time which included 10 munchies for $2.00 and 2 for $3.00 breakfast wraps. I added these along with my coffee order and was super satisfied! I'm not normally a donut person but I could pop the munchies (donut holes) so easily. They give you a variety of donut holes (not sure if you can pick specific) flavors if you order in the store) but it's the perfect amount to try different flavors. The sausage breakfast wraps were tasty as well but could be a little more heated as the cheese wasn't melted completely. Coffee was satisfying as you can pick the roast as well as upgrade or modify to your liking. read more

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This place is poorly run and unprofessional. Ordered a bunch of things via Doordash and my "sealed" order included only half of them. The Dasher was made to wait 40 freaking minutes for this terrible ordeal. And then the order was soaked wet in the drink because none of the drinks were sealed or even the lids shut properly. Not even straws for the drink. Oh it's all "sealed" so not like the delivery person can check anything... I doubt a heartless, multinational predatory business owned by Baskin Robbins cares much for customer feedback but this reinforces to me the need to support small businesses and not spend money on these terrible "chains" that care no more than a flying duck for customers. read more

I've been twice to this location and it's frustrating each time. The first time I walked in and it was chaos inside. No specific line, just people standing everywhere. Finally after ten mins I asked someone to take my order, then waited another 20 mins Second trip I decided to download the app and order ahead of time. I chose drive through thinking that would be nice. But no, that is not nice. You sit and wait inline behind everyone. So I just assumed my order would be getting cold. After 30mins I finally got to the window. Well something I didn't expect was them to have no idea what my order was. She handed me a cold coffee and said the food would be prepared now. Inside I could see two employees just chit chatting with each other. There is no wonder why there is always a delay. Take a gus's if you think I'll be back. read more

Had delivered to our hotel. Coffee was hot & flavorful! Honestly, the coffee was the best part! Croissant breakfast sandwich was fluffy, buttery and hot! Tasted good in the moment. We were pleased with the quick delivery and enjoyed eating without having to leave our hotel room. But let's talk about the 3 separate delivery charges I was charged! Yikes!! I have nothing more to add because we had it delivered. We have no idea what the actual place looks like read more

I am disappointed to write this review, as I was so excited when this location opened late 2020. My family is from the East Coast, so Dunkin is a bit of nostalgia for me and reminds me of visiting Boston. I quickly converted my friend group to Dunkin, and we would meet at this location early in the morning before starting work, and pick up our coffees and donuts, and sit on the steps of the adjacent business to enjoy. So when I was awarded a FREE COFFEE FOR A YEAR booklet in January 2021 while pulling up to the drive-thru window, I was ECSTATIC! I felt like the donut universe was rewarding me for being such a fan; I mean, I post on my Instagram stories several times a week about deals they offer, drink recommendations, and I even bought a full head-to-toe Dunkin jogger suit (I felt like for the amount I had saved with FREE COFFEE FOR A YEAR, I could afford to treat myself and give back to them). Well, this morning, I dropped my son off at school and rolled up to my favorite Dunk, as I do 4-5 times a week, and much to my surprise when I pulled up to the drive-thru window, I was told of my free coffee coupon "Oh, we don't accept these anymore." I was flabbergasted! This coupon book- given to me by this location and to be used at this location only- offered 4 free hot or iced coffees a month, and I had been using it regularly since January when issued. Moreover, this coupon book provides free coffees through February of 2022, and I was told it was being cancelled? I asked for the email of the manager- whoever had set this plan in motion to no longer honor these coupons- and I heard an employee snark, "I am the manager," before the on-shift manager showed up to the window and told me apologetically that there was "nothing we can do." She did comp my coffee this morning, however, I intend to amend this issue, and I was not given the proper contact who could help me with this problem. If there's one thing I know about social psychology, it's that if you never gave me something to expect (free coffee), I would not have a reason to be upset, however, if you offer something like this coupon book, and then refuse to honor it, now you've created an issue. I could have overlooked the fact that I have frequented this location as often as I have and still feel like a stranger when I pull up to the window (no recognition, no friendly customer service) because I was happy with the product. But at this point, I can no longer ignore the poor management of this store nor the apathy of its employees. read more

Got a standard issue iced coffee. It was very weak and watered down really not good at all, but the young lady behind the counter was very pleasant. Don't think I'll be going to this establishment too often. McDonald's has better coffee. read more