It's been a while since I've tried Baskin-Robbins and it'll probably be my last. The staff was nice at this location but that was it. The place is absolutely filthy and rundown inside. Additionally one staff member used an icing knife that was sitting on a dirty counter top to ice a cake. Ice cream wise- 3/10. The flavors are bland and mine had a lot of pieces of ice in it. So much for nostalgia.. read more

Service fantastic! Ambiance calm and clean Organized Non chaotic Prechetha is so kind and sweet. Our family's favorite! Please go to this location bc of her and the others. I'm a mile from 2 other BR but we prefer to drive out of our way for good service. Thank you to Prechetha and everyone at this BR! ;)) read more

The servers are polite and friendly and the ice cream is delicious. But the seating area had the tables and chairs mashed together so there were not enough places to sit. My girlfriend and I had to drive and find a place to eat our ice cream. Unfortunately, the neighborhood is not the best, and it was night and cold. Please be more thoughtful, manager! read more

Very great customer service. As soon as I step into the Baskin they greeted me and ask how I am doing. The girl behind the counter, Lizbeth was very friendly and fast. Even though she was clearly busy making cakes, she stopped what she was doing to help me. read more

(Reposting this review since Yelp just flagged and removed this review for no reason!!!) I placed an order for a 2/3 sheet birthday cake on Monday for Friday 2 pm pick-up and got an email confirmation for it. I got there at 6 pm and the employee looked very confused when I asked to pick up my order. I can see my order's receipt was hanging on the counter wall along with other receipts. She went into the back room and came back out without saying a word. She then told me she had to check with the manager over the phone. We had a birthday dinner reservation and were in a rush but she didn't seem to care. She remained on the phone for the longest time and went into the back room again after a long while. I asked if they have the cake or not and she couldn't even answer me. She just kept talking to the manager on the phone. I asked her if they can just issue me back a refund and send me en email confirmation. She still looked confused and repeated what I said to the manager on the phone. After talking on the phone for even longer, all she told me was the manager will call me. I was like why? Just get my refund processed already!?! I was late to the birthday dinner without the birthday cake I promised and I did not have more time to waste on talking to her so I left. All I got is a sorry when I left. I got an email that night before 10 pm to say that "your refund is in the work". I will believe it when I check my credit card balance. Think twice if you want to order a cake there for an event!! read more

The lady working here gave us some cheap plastic white spoons with our ice creams instead of the regular pink BR spoons. Those flimsy white spoons will break, and certainly is not the BR experience. When I asked her to replace, she said- 'that's all we have. We don't have the pink spoons.' I insisted. She gave me one BR pink soon, not sure if it was clean. When I was leaving the shop, I saw a tub full of pink BR spoons, which she was handing over to other customers. Strange! She said she had none, then from where a full tub of pink BR spoons magically appeared :) Never coming back to this Baskin Robins store. read more

Bad costumer service. Went here with my 3 year old daughter and wife. Ordered three cups of ice cream. Half way through our daughter had to use the bathroom. They worker said that they had no bathrooms, which is a lie. I understand if you don't allow people off the street to use your bathroom, but to not allow paying customers, including potty training children show a lack of customer service. Will be going somewhere else. read more

I came here because I was craving some ice cream, but I wish I would've went to Salt & Straw or Smitten's down the street. I wanted to sample a new flavor they had (baseball nut) because it sounded interesting, but they aren't giving out samples. Why would I want to order it if I don't even know how it tastes? All other ice cream shops I've been to have allowed multiple samples. I ordered my ice cream to go and they packed it in a bag for me without any spoons. I also ordered a regular cone and it was stale. Make sure to check your bag before leaving and don't order any cones. read more

Am I the only one who thinks Baskin Robbins' ice cream is one of the best in the business. Forget all these boutique, fancy, mom and pop parlors. No matter where you are in the US you can almost always find a BR and get the same quality! read more

Baskin-Robbins - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - San Jose, California

This is our go to BR. The people are nice the scoops are big. The 3 stars is Covid 19 related.. A group of people came and only one had a mask. The owner allowed all of them in the store without their masks on...The lady was like see I told you the owner is cool here! Ummmm no that's not cool "Karen"and it's bacause of people like you who don't wear the mask that this is out of control. Please BR follow the rules and don't allow people in without a mask! I'm sure you need the money but you (and us) need our health. read more

Baskin-Robbins - Delish! - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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Service was ok. 3.5 stars. I ordered a 2 scoop green tea ice cream + whip cream. The scoops we're nice and big and I could not wait to dig into it when I get home. Sadly as I ate it I noticed ice Crystal's throughout both scoops of ice cream the ice cream must have been sitting in their freezer for months, it had that consistency of ice cream that has been left in your freezer for years and you pull it out and eat it has ice crystals all over it, yuk! And it tasted like old ice also... major fail!!!. (I'm being nice in giving the 2 stars) read more

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Loved the Ice Cream I ordered. Very good service and attention to the detailed instruction I gave. read more

Baskin-Robbins - Minion Cake - Ice Cream & Frozen Yogurt Near Me - San Jose, California

The store itself is great and I have never had a problem with staff until today around 11:30 am. Whoever is working that shift is an absolute idiot and should not work upfront dealing with people anywhere. Such an unpleasant individual. read more

I went in here to get ice cream and I almost couldn't eat it because the place is so dirty. it's disgusting I will never go back to this Baskin-Robbins. read more

The ice cream cake I ordered for my son was on point. I got out of a meeting early and decided to pick it up hours prior to my scheduled pickup time. The cake was already done and waiting for me! The entire order was done online, and I was able to customize the message and text color. It was a very smooth and quick process. The employees were very friendly and let me know they were available to help if I had any questions. I don't know about the other reviews, but I haven't had ice crystals in any of the ice cream I've purchased over the years from this place. Maybe it's because I just eat the more popular flavors or like to come on the 31st every other month for great deals. They keep this location very clean and the staff is always very courteous. read more

Baskin-Robbins - Cute and delicious Halloween birthday cake - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I've been eating Baskin Robbins JAMOCA ALMOND FUDGE ice cream since I was a kid (I'm in my late 60s now). I patronize LOTS of baskin robbins stores in my travels and work. Baskin Robbins JAMOCA ALMOND FUDGE is my favorite flavor and has been all these years. But... These latest years I've been noticing there's VERY LITTLE FUDGE SWIRL in that flavor, and I get it every time. I'm sitting here eating two scoops of it right now and it's more like Jamoca flavor. Barely any fudge at all. I wonder if the fudge is being cut back? It's VERY disappointing. What do we have to do to get the fudge back in this TOP flavor? Either that or change the name or the flavor. Thank you. Fudge comes back, stars go back to five Your loyal lifetime customer read more

I ordered the Oreo cappuccino blast, it was really yummy & not overly sweet. The girl working was really nice & worked quickly. It was fairly busy inside, but we waited less than 5 mins for our drinks. read more

Baskin-Robbins - Cappuccino Blast - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I have tried many flavors, polar bear Oreo pizza. Polar bear pizza was too sweet. Its like ice cream on a brownie base. Coming to the flavors I always used to biased towards chocolate but BR changed me. Cherry jublee turned out to be my favorite now which I have it on every Friday. And coconut nut too is yummy. Just try cherry jublee and coconut nut flavors next time you go to BR. read more

Baskin-Robbins - Cherry Jublee - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I am not the biggest fan of ice cream, but Baskin Robbins will always be comfort food for me! I usually get their Wild n Reckless Sherbet, but also love the Mint Chocolate Chip and the Jamoca Almond Fudge! Definitely going to go again to try more flavors! I've always been a fan of the more Sherbet flavors, but slowly getting into coffee. read more

The service has always been friendly. It's our go-to place for ice cream cakes.

Been coming here since I was a child. Owner's are super nice and the store is always clean. Our go-to for all of our birthday ice cream cakes! read more

Idk what happened to baskin robbins ice cream. The ice cream was icy, and was uneven with the flavor. For example one bite tasted like pistachio syrup and another bite tasted only like cream. Not good at all. Service was friendly enough, the inside is very clean..but the ice cream is just not there. read more

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No greetings when I walk in. Ordered warm cookie Sunday..the guy who's attending me asked me if I wanted it warmed up da fuq? I'm like uh I guess that's what I ordered? ..poster picture looks good. When I get it it's literally an ice cream sandwich that's open. . Don't buy food here *picture I took of my food does have a bite in it but I swear did not get the chocolate or other stuff the picture had for the toppings. read more

Baskin-Robbins - Picture perfect Warm Cookie Sunday - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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So worth the drive.. Valley Fair BR is right around the corner but that place is soooo not worth it. This place- Banana Royale- attention to detail in my sundae, generous with hot fudge and toppings, hot fudge didn't melt my ice cream into complete soup. Also, good service. I assume the guy maybe the owner- he was very nice and even asked if the banana was ok because it was slightly green. The banana was fine, just needed to be sliced a little thinner. But overall, good service, good serving and is filling my ice cream craving. I won't even touch VF BR. read more

This location is pretty empty, but love their 31 cent nights! They also have a pretty good collection of ice cream cakes (it's next to an elementary school and lots of school parties I suppose) I got one for my birthday (even though....yeah no reason, just had to have an ice cream cake) and they had a good selection. Prices are a bit high but no other places sell these... read more

Baskin-Robbins - Ice cream cake - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Standard fare for Baskin-Robbins. This one was nice and clean when my friend and I stopped in for a treat. read more

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I waited outside for 15 minutes and they still werent opened! . it said 11 on there website. Im not sure what time they open. but they just lost a customer. read more

Stopped off here while I was picking up pizza next door. The rocky road is still good and hit the spot on a really HOT day.

Terrible service. Yes, our bad for accidentally ordering the wrong item. Ordered oreo shake instead of oreo cappuccino blast. Didn't realize the error until we received the item. The guy just stood there and stared at us and refused to make what we actually wanted. We ended up walking out and not buying anything. Sorry, but if I cannot leave with the item I want, I am not giving you my money. Yes, our bad for the order mistake....but to just stare at us and refuse to make the correct item and not even offer to add coffee or something to the shake was terrible service. Never again. I used to work at Starbucks. Sometimes customers even lied and acted like they didn't order the wrong item when they did, but I always remade what they wanted so they could leave happy. I know my mom has accidentally forgotten to ask for "decaf" a few times and they happily remade the drink for her without issues. read more

Google, Yelp, phone, and hours posted on the door say they open at 11am. I am out running errands and arrived here at 11am. It's now 11:18am and they're still not open. What's going on here? I can't believe I'm crazy enough to wait this long. read more

Baskin-Robbins makes pretty good ice cream if you ask me. They keep this place pretty clean and the people behind the counter are pretty friendly. Parking can be tight but my pro tip is that it's easy to find parking across the street in the retail plaza. I stop here often for a small treat. read more

I took my 3 year old son to have some ice cream, the person that helped us was very nice (that's the reason they are not getting 1 star). My son is potty trained and needed to use the bathroom, I spoke to one of the workers who was standing next to the bathroom to use it and she said it's not for customers, I explained to her that we are not done with our ice cream and we won't be able to hold it in she didn't care and basically told us to go across the street to Taco Bell. If the place was packed I would understand (even though a place that have kids all the time should have a bathroom) but we were there by ourselves. I won't take my kid there again or recommend the place. read more

Went in about 40 minutes before closing. They ran out of waffle cones. :*( It happens. The ice cream server didn't want to be there based on his blank stare and monotone responses. Almost ruined my ice cream experience. read more

Came here with the wife and kids the other night. My daughter is recently potty trained, and had to go (4 year olds have limited holding power) My wife asked the guy at the counter where the bathroom was. "We don't have one" Wait, don't you have one for yourself? "Yes but you can't use it" Dear management... Please reconsider this policy. If some gangster holding a grease pen, or a homeless person with a bottle of shampoo, or anyone who doesn't look like they're there to quickly relieve themselves wants to use it, sure, by all means tell them to take a hike. When you see a mother, a father, a 4 year old little girl and an infant son wanting ice cream and a bathroom, you have to give your employees the power of lateral decision making to allow a real customer use of the toilet, or else you're going to end up with more 1 star reviews. read more

It's real "commercial" like in this strip mall. Service is good but it does not have a family feel and the prices are high on most everything i considered with my children. It's clean and efficient but it's no Farrells folks and there is no "Zoo" or "kaleidoscope Sunday" to taut. I prefer soft ice cream and more frills with less colored soda juice or bubblegum contents. read more

Like any other baskin robbins... The staff here is pretty decent, they don't have punk kids acting hard while taking your order. They keep it pretty clean here, considering how much traffic they get being located right across the street from Valley Fair Mall. The parking lot is a bit small, but you can always park along on the sidewalk in the residential area. read more

If this wasn't the closest BR to my house, I would definitely be going elsewhere for my ice cream needs. I get a sundae typically once a month. The last three times I've went to get one on different days and times, they have been out of brownies. Do they keep like 2 brownies in stock? It really depends on who you get to serve you as well. There's this young guy who barely gives you ice cream in the evenings. Look dude, I'm paying like $3 a scoop here, put some muscle into that scooping, I'm watching you lol. I'll avoid him if I see him working. He'll literally pump the hot fudge once, spray a dollop of whipped cream, & forget the cherry...every single time. I just came from there, again no brownie, just a boring two scoop sundae where this one chick was working all by herself. Can you say s-l-o-w? OMG. There were even 4 people behind me saying where's her co-worker? I thought by the time I finally got up to her she would hook me up, but no. No brownie, no apology, gave me literally half a scoop of mint chocolate chip, I looked at her like "girrrllll I just waited in line for 15 minutes behind the Klumps patiently, u better give me a bigger scoop on the next one" so she did on the cookies n cream. You can tell she hates her job. I would too. You gotta catch the girl that is there at nights. Now, I don't remember which nights but she hooks it up and is always super friendly. I wish I could give this place more stars, but they consistently let me down. No brownies, inconsistency, not enough staff, etc. Maybe I'll get lucky next time... read more

the good: Service is attentive The bad: prices are steep The ugly: my ice cream just wasn't that good. like at all I remember when going to a baskin robbins was a treat. I would get blue bubblegum and eat till my mouth was full of shitty stick to your teeth gum. now I look at everything and think "gosh is that even ice cream?" Pop rocks in green apple ice cream is not ice cream. I mean neither is blue bubblegum, but come on, blue raspberry and green apple. (green apple might be good if it was modeled after real green apple but it is modeled after like jolly rancher candy green apple- gross) Bottom Line: stick with the normal regular flavors. read more

The Asian couple that runs the place is extremely friendly. They let me use their sink to wash up after I did some emergency work on my car in the nearby parking lot - and I'm pretty sure it's not an open sink so that was super accommodating of them! I went ahead and ordered a milkshake and it was excellent. read more

Okay, so I'm old school. I still adore the 31 Flavors. I don't really care for Cold Stone, I still love Baskin Robbins and this is one of the only ones left. Staff is not bad, you can't expect too much because it's ice cream not a steakhouse. They're not rude, they give you your ice cream what more can you want. I haven't been on like one of those free nights, but I imagine it could be a different experience because when you are giving out free things people tend to try to make themselves seem like charity more than they need to. read more