Food was fine it is what I expected for Dunkin Donuts but the reason they get two stars is solely because of service (or lack there of). Walked in at a little before 9 am on a Thursday and see a large kiosk on the counter to place an order. I originally tried to use it but the customizations I wanted weren't an option on the kiosk so I had to place my order with a real person. That wouldn't have been a problem except that no one came to the counter and the first person I did see had their back turned to me the entire time and thus never greeted me. I heard at least three voices in the back so at least one of them could have come to the counter and checked to see if any customers were waiting. Extremely disappointed with lack of service. It takes like 5 second to turn around and say "hello" but they couldn't be bothered to do that. Would have been better off paying more and going to Starbucks. read more

I hate this place, I've given them so many changes, they are always out of something or give you the wrong item and want to argue. Employees don't give a damn. Very frustrating read more

I typically come here in the mornings and almost everyday its like the morning staff does not want to be there and finds it inconvenient they have to serve you. 9/10 I pull up to the window and I just get "hi.." I was disappointed in their customer service, but enjoyed the food. Today I stopped by this evening and Mikey helped me. He was SO kind at the window and I even had to tell him that was the first time someone here was nice. Mikey was kind and polite. His customer service is amazing and I truly hope Dunkin recognizes his great work. Mikey is the only reason this place gets 5 stars! Thank you read more

I ordered a frozen hot chocolate and bagel mini bites. I've been waiting in drive thru for 10 minutes for my drink. Finally was able to get someone to the window to help with my order. Terrible service and going inside isn't much better read more

Memories, sweet memories of the east. DD played a key role, acting as a staple of sustenance both late and early during college - the sugar and caffeine are recalled fondly. This location is always friendly and the coffee is always good - and the munchkins are as I remembered it. Not more to ask for the DD. Only challenge is the spotty wifi but my understanding is that is being upgraded. Will definitely return. read more

While I prefer the donuts at KD's, I am pretty keen on this place while heading to work at 4:30am. The staff is super friendly, especially considering 4:30am should not be a real time. The coffee is pretty consistent and the breakfast sandwiches are pretty good. The hash browns do taste somewhat like they have been cooked in the same oil as everything else so if you don't mind them tasting more like... whatever they cooked last, play some breakfast roulette and grab a meal before work and a big cup of caffeine. read more

This store is the worst. This morning I waited for a full 8.5 minutes before even being greeted. The gentleman in front of me said he had been there almost 15 minutes. This isn't a one off. The store is understaffed and for the most part, poorly staffed. 5 people in line, an empty drive thru and a girl stood just wiping a clean counter ignoring everyone. I would like to exclude the one staff member who was hustling. Drea was covering for her clearly slow moving, confused counter cleaning coworker. Unfortunately that meant the waiting customers suffered. This is a p I chose to go leave, drive to Starbucks and get what I wanted today, now to convince my kids going forward that DD is not a great option going forward. read more

Saturday morning, 1 person on the register, 3 people working to make food and run the drive thru. We waited 25 minutes for 2 sandwiches and 3 hash browns. There was someone who got there before us who was still waiting on a smoothie when we left. If Dunkin is trying to get a foot hold in San Diego they really need to up their game. read more

As a native Bostonian, it's a tough break to live in San Diego without three beloved foods I have to fly home to enjoy: Authentic Chinese Food, Papa Ginos, and Dunkin Donuts. We've been here twice. It's fine. It's too far away from most of us East Coast transplants who live in SD, but beggars can't be choosers. I was disappointed that their flavored coffee is an after-the-fact thing now with "flavor shots", because it does taste different. But I checked in with my people from home and they confirmed that this is how DD is doing it now. I don't get it, because they still sell the flavored coffee by the pound, but none of this is the fault of this particular store. The shot just makes it taste fake. New Englanders always question why DD is so damn good, because it's so simple. The coffee is nothing fancy, but it's addicting. The doughnuts are nothing exotic, but they're simple and good. I appreciate them so much more since moving here because I don't like the doughnuts the local shops have to offer. They're boring. They seem plastic. Can't get a chocolate glazed doughnut to save your life. But as far as their coffee goes, I always theorized that the flavor is steeped into the machines. Thousands, if not millions of runs through those things have given it that same homegrown appeal as the old school pizza places who have had the same dough starter for over a century, and just keep taking new chunks from it, adding to it, etc. I hope business becomes good enough that they open more and more DDs in SD, because based on the reviews, as it stands I'd rather go the 40 minute drive to Ramona than brave the downtown location. It'd be a lot sweeter if La Mesa gave it a shot. See what I did there... read more

I've tried and tried again to get caffeinated beverages from this place but it continues to disappoint- staff is always friendly and the food products are great. But the coffee usually has to much additive and no coffee read more

Awesome customer service. I ordered the wrong coffee and came back they made me the correct coffee and were super understanding. Definitely recommend this location read more

Frustrated because I love their avocado toast, but every time I go there is a mistake with my order. This time the avocado TOAST was not toasted at all... so just soggy bread. No extra bacon like requested and the bacon I did get was not cooked all the way...disappointing! read more

First off - if there's a better place to find coffee in Ramona, I haven't seen it. DD still makes the best quick-serve coffee of any of the chains. This particular location really helps break up any journeys out to Ramona because let's be honest, that isn't the most exciting drive going to and from San Diego. This spot is truly a divine action! We were in a rush, so went with a very simple order of two coffees and two Boston Creams, and everything was on par with what we'd expect from DD. It's really too bad there aren't more of these around San Diego. It's always nice to see a business that fills orders so fast, there's no need to write a name on a cup. read more

We showed up and the employees were very rude, and forgot half of our order, and then it took 15 minutes for one drink! they were out of most the things on the menu! would not recommend!!! and then asked what we were still doing there when they hadn't of brought out all our food!!! read more

I went to #HugThePolice today in Ramona. Dunkin donated coffee and donuts to the deputies and the event. Your products are delicious, but the support of our Sheriff's Dept speaks volumes to our community. Thank you for standing out as law enforcement supporters! :) read more

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As a New England native, I'm so glad that a Dunkies opened in Ramona. I've been going just about every morning to get my iced coffee before going to work. Occasionally I'll get my favorite Boston Cream donut. Trick to getting the best donuts is to get them in the morning. I've tried other donut shops such as Winchell's and they don't compare to Dunkies. Anyway, the morning crew are great. They know my coffee right off and I'm in and out in a snap. I do admit that the afternoon crew can do a bit better (which is why I only knock off a star). But a little patience does go a long way. In the end, this Bostonian chick leaves happy. read more

So I'm a yum yum donut freak. I can't stand Dunkin donuts now because of ramonas failure. Their donuts are tiny, they don't even have traditional donuts. I asked for a rainbow sprinkle on vanilla and they gave me this really gross jelly filled. IT WAS LITTERALLY JELLY! More like jelllo than jelly. I won't be going back. And I was excited for ramona to get a drive thru donut place . read more

This is my real splurge, pssst chocolate munchkin saved for the drive. Trying breakfast on the go, nothing can bit the coffee here, always fresh without the after taste! This is a clean place and plenty of tables and nice patio just on the corner street! read more

Dunkin' - Breakfast and coffee on the go! - Donuts Near Me - Ramona, California

They always seem to forget the drinks. This is the third time I've had to consciously eat my donut slowly for the drink to catch up. Today, it took my husband to go back to the cashier for them to remember to make our drinks. I don't think they have a system when it comes to drinks. The two stars are for finally having Dunkin' Donuts that's not inside a military camp or a small 4-tray store inside a hotel. read more

It's a donut place that has stale donuts!! I don't know how they manage to do it but they put out a whole tray of donuts and they are all stale. The donuts are obviously made very far away and shipped in to be left getting hard on the shelves. To top it off they allow dogs to sit on the patio. Thanks, but I don't need pitbull's drooling in front of me while I try to relax with your lukewarm coffee. Prepare to be disappointed. read more

Thank you, Dunkin' Donuts. You've redeemed yourself. After my last Dunkin' Donuts fiasco (read my review, it's priceless), I was hesitant to try the new one in Ramona. I'm SO glad I did. Yes, it was crowded. Yes, the donut selection went really fast. It was Saturday...I expected that. The Hubs got a croissant donut, the 2 little monsters got cheesecake donuts and I got a choco butternut donut. All of them were amazing!!! The cashiers were rushed, but super friendly. Great job, guys!! We'll definitely be back. read more

So unfortunate that another great place is run to the ground by poor management and inexperienced employees. They are always out of something and are not capable of taking your order properly through the drive thu. read more

Had to drive all the way from Poway to Ramona to get some good ole DD. In the Midwest, there are DDs everywhere, but not in SD. Got a fresh donut and coffee in the morning and sat on the patio and enjoyed. It's a Dunkin Donuts, I think most people who know the brand know what to expect. They also have a Baskin Robbins inside, nice. Also fairly spacious. read more

I sadly drove all the way here to have my east coast experience again. Growing up in Jersey I had Dunkin' Donuts everywhere. Now I have to travel 30 miles. And it was so disappointing. Luckily my babies napped the entire way otherwise I would have been in hell. The only good thing about this place is that it has a drive thru. The donuts were stale tasting. The coffee was so disgusting I could have made Folger's at home and it would have tasted better. And I hate Folger's. I was so sad I went all the way for this. I think I would drive to OC for that Dunkin Donuts instead. read more

Place is a Joke! Worse customer service I have ever experienced, even the evening manger blatantly lied 2 me. I've continuously see on the Local F.B. pages and etc on how bad this place is, now I see why.... with them offering the only drive-through ice cream/Donut shop I highly doubt much will made of this review. read more

I'd give this place 5 stars for the doughnuts and coffee drinks but 1 star for the breakfast sandwiches. I typically stop by here once a week but today was a disappointment . I asked the cashier which breakfast sandwich she would recommend & ordered it. Then she tells me they are out of croissants so we switch to English muffins. Then I get up to the window and they only have one English muffin. Now I take the bagel. The bagel ended up so burnt it tasted disgusting and tossed it after one bite. I won't make that mistake again! read more

Dunkin' - Donuts Near Me - Ramona, California

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Oh my goodness. The smell alone when you walk in will make you gain 5 pounds - HA!! I went in on a Saturday around 10am & there were about 5 people in line ahead of me, the drive thru had about 4 cars so they were pretty busy. The line moved slowly only because the customers, the staff was doing a great job moving people through. I had a brownie batter donut which was such a chocolaty treat!!! And I also had a butter pecan iced coffee. Considering I still had an hour drive to get home & had already driven an hour on crappy sleep, this coffee really hit the spot! The place was clean & spacious! read more

Love their breakfast sandwiches and their coffees but not crazy about their donuts. I have had great customer service each time I have went and if they have been out of a coffee flavor, they always recommend an alternative that I have not been disappointed by. read more

It's donuts and ice cream. Who doesn't love that? The person behind the counter was friendly, efficient, and patient when taking my order at 5:30 am on a Sunday morning. I couldn't ask for more. read more

They have deals often which is nice. Sometimes orders take a while. They also mess up my order a few times. Coffee is good donuts aren't the best. read more

Every time I go thru the drive thru, there is a maintenance crew trimming trees and bushes at least 3 times a week, no big deal till one of the workers was working in the actual drive thru, in front of my car. I placed my order, then was told to move forward, I could not because the maintenance guy was taking his time trimming bushes blocking my path thru the drivethru. Is it really necessary to trim the bushes multiple times a week during peak business hours. Brought it to the managers attention, somehow its my fault, because thats there job. Wont be coming back. KD donuts is much better than this place. Buy Local! read more

Go for the Cali dozen. I'm never hating here happy to have this location. They also have ice cream!

If I could rate this a zero,I would. I only had one problem on my donut run, and it was the customer service. The assistant manager,Alice, was UNBELIEVABLY rude and cranky. I went in early in the morning, as I was on my way to work and they had just opened I believe an hour before I showed up. I asked for a French Cruller. A single French Cruller. It seemed like she truly did not care. The first THREE crullers she picked up ended up on the floor due to her being clumsy. The fourth and thankfully the final cruller she picked up she was successfully able to put the donut where it belongs...in the bag. Then,I had a little laugh after she decided to make one of her employees clean up her own mess. As I was walking out of the store with my cruller in the bag, I hear that same lady,Alice, yell "OH MY GOD" in a depressing tone...almost sounded like a cry. Did she really get THAT upset over dropping a couple of donuts? She had a "feel bad for me" attitude and she seemed like she couldn't give less of a shit if she got fired. All in all... 1. Customer Service was not a good experience at all. 2. The French Cruller was surprisingly good. 3. I created my first Yelp Account simply for someone to see this. Someone tell the manager if she smiles every once in a while she might make a couple customers happy! read more

After a Ramona football game, shortly before store closed, me and my family stopped in for donuts. The young man who served us (Taylor) had a great attitude and was very patient with me and my son, even when we changed our selection several times! Great customer service! read more

***SENSATIONAL SERVICE*** I went to Dunkin Donuts the other evening and it was undoubtedly the climax of my night. If I'm not mistaken, a beautiful very tall girl with dazzling hazel eyes and short hair had helped me. She was so beautiful... breathtaking... and I've lived a long time and seen many women... Her voice was so incredibly soothing and mellifluous like that of a soft chirp of a dove.... Not only was her beauty the pinnacle of my evening, but the way she handled the service with grace and reverence. Will definitely be coming back. read more

I used to like go here since it was the only Dunkin in San Diego. (Before they opened I could only get Dunkin when I flew back to the East Coast) Lately every single time I come they mess up my order/give me someone else's order even when I order through the app. I went there last week and the door was cracked open and we were able to get in but their oven was broken and they couldn't prepare any food so we left. We must have shut the door on the way out because when other customers tried to get in all the doors were locked. They lost about 7 customers because their doors were locked during business hours. Sorry to say this Dunkin would not survive on the East Coast, since those dunkin's are always busy and people there expect to get food when they go there. Save yourself a trip and go to the Mira Mesa Dunkin's they just opened up and actually get the order correct and read it back to you. read more

Good spot that shares with 31 flavors. Lots of places to sit but I just came in real quick for a small hot coffee, 2 of their breakfast wraps that were advertised near the register and a donut. The wait wasn't long on a Tuesday morning that I came in and the food came out fast and hot. Donuts were fresh and the chocolate on chocolate I got was a good recommendation by the cashier lady,. Thanks! I prefer mom and pop donut shops but I'll be back! I'd come back for coffee donuts and ice cream! Perfect mix if you ask me! read more

So disappointed. Was looking forward to going to DD here being from the east coast and since there are so few in San Diego County. Donuts were dry, Boston Creme barely had any filling and the service was AWFUL. Even for Ramona. read more

Ok, I love dunkin donuts,so this is a biased review. I mean, I used to make my in laws ship me cases of the k-cups since they weren't available in my area. And now we have a real dunkin donuts right here in our town! And it's a drive through! Life isn't perfect at DD - they've messed up my annoyingly complicated espresso orders more than once, but they always make good and fix it. They also occasionally forget to put cheese on the sausage croissant, but again they fix it as soon as the error is figured out. Prices are good, food is consistently yummy and that's about all you can ask for from a fast food joint. read more

Baskin-Robbins at Dunkin Donuts Ramona "hit it out of the park"on 2 custom birthday cakes. Both cakes were a "home run" - one was rated 20 on a scale of 1-10 and the other was "best birthday cake/birthday gift" ever. If you are looking for the perfect cake for the special person in your life, Baskin-Robbins is your place to go. Highly recommend their cakes - so creative and taste delicious! read more