I just returned home from making a couple of stops one of them here at this location; 10am on a Sunday and mine is already blown.
I have been coming to this location for several years ever since it converted to a Chevron/7-11/Soapy Joe's and while I had a issue with the Soapy Joe's portion awhile back (and posted separately), until today, I've never had a problem in the store.
Until a couple of months ago, the staff was always friendly and helpful and whenever things were busy, they always pushed through to keep thing's flowing.
Over the last several months, I have noticed mostly new people behind the counter, and I get it that people move to other jobs due to various reasons, and for the most part, these new staff members seem friendly and polite and just need experience under them.
The one exception though is "TC" as he doesn't seem very happy about working here. I started noticing him behind the counter because he always seems to be in a bad mood and making comments about having to wear a mask (when it was being fully required), having to have the plexiglass screen in front of the counters now, and appearing to be not be thrilled to have to leave the register to get anything from the grill/oven.
For the most part, I have let it slide because I am usually just in and out, as well as other times having my 6 year old with me, but today was unacceptable and as long as he is working there, I will not be returning.
I went in a little after 10am to pick up something to drink and eat and when I got up to the counter, a couple of things happened:
1. He breezed through the sale process so quickly that I could not enter my points....has happened with him before (and with a few of the newer people) and to be fair, I was still waking up a bit.
2. My total cost was $1.92, I gave him a $5 and he gave me back $3.00...when it should have been $3.08. I looked at him with a "Where's my $.08 look?" and he proceeded to talk to me like I was dumb and repeated twice, like I couldn't count that my total was $1.92 and he gave $3.
When I still looked at him, and this was the part that sealed the deal on why I won't be returning while he works there, he said that most people thanked him for that (not giving back the change and just the paper money).
I decided that it wasn't worth getting into an argument and starting my day off like, so I just left, and he was still calling out to me while I was leaving...Wow.
First of all, it might be just $.08 but that is still money due to me, you don't get determine what I get back, you go by the transaction of what is on the POS. I know over the past year there has been a shortage of change due to the pandemic and if that was the issue here, "TC" could have said something and I would have been fine with it.
Second, it's obvious that he isn't happy working here and has some strong opinions about the state of the world right now, but when you're on the job, you're on the job and need to keep it in check. I won't speak for everyone who stops there, but I know that several people have been turned off by his attitude while I have been waiting in line.
Needless to say, they've lost the business of a loyal customer who's stopped there over the years and while it won't stop me from patronizing 7-Eleven, it won't be this one while "TC" is working there. read more