Worst doughnuts ever! Always stale, never fresh! Go to KD doughnuts right across the street...so much better! And I had to give a star because this sight makes you...otherwise no star from me. read more

HORRIBLE place ! I was sitting on my table sipping my coffee.Then. I was watching an DD guy with dark brown hair wearing a blue shirt ..mopping the floor with a brush stick full of germs & foul stuffs! Awkwarrdly. He was trying to clean a chair near the window with brush mopping stick like 4 times! Disgusting!! Maybe. they used to do that everyday- Of course.People must sit neat & clean on chairs.. It's so dirty on the inside & it smells bad .. Should you my complaint seriously because hygiene is 1ST.priority! Sorry. read more

Ugh come on. I like donuts but I would go out of my way to not come here. Even to get regular food. My food is always cold and they gave attitude to my mom when she asked for the free donut for AARP members. Geeze. And they forgot about my drink but gave my mom hers. Get it together. And they never have donuts! read more

This place sucks. They never have the doughnuts you want and never give you any napkins. I don't know why I keep trying coming back. To see if it's changed... but not!! I suggest BRING YOUR OWN DOUGHNUTS TO THIS PLACE. I mentioned this to manager and only got a sorry.. why not take half of the doughnuts off the menu if you can't afford to make them?? Or at least offer a free cup of coffee or something. Like I said, poor choice if you love doughnuts. read more

We stopped at this store to have a hot coffee but they served me warm coffee instead. My wife had an ice cream cone and had to wait to pay for it while the cashier kept talking to someone else. We love Dunkin Donuts but will never come back to this one. read more

I used to treat my kids to "Donut Fridays" at this store, but because of poor customer service I have had to cut it out of our Friday celebration. When this store initially opened the customer service was so much better. I have had an employee get irritated with me that I don't know the exact number of donuts I am getting because my kids pick it as they go, they have even forced us to purchase a dozen to make it more convenient for them. My coffee is always forgotten about or saved for the very last minute while they begin to take care of the next person in line. I've had people behind me leave before me. Pros: Decent location, drive-thru, open early Cons: Poor customer service, employees look like they hate their job, not enough donuts to choose from read more

This place is okay if you are really jonesing for something sickening sweet or aren't sure what you want or you like a specific ice cream. But for price and taste, I prefer the apple fritters at KD's Doughnuts (cash only) in the Albertson's parking lot. The chocolate malt ice cream at the ice cream counter in Rite Aid, next to Staters. And the egg and sausage croissant from Burger King, which is no longer here because Dunkin' Donuts moved in. read more

The only reason I go here is if I absolutely need a doughnut and KD's is closed. The doughnuts are not good. Lower your expectations now. I don't know what's wrong with them, but they always tasted stale. Even if they were still warm for the oven. It just isn't a good quality doughnut. I feel sorry for the people who stop at this Dunkin' Donuts. This is not a good representation of DD's. I'm from the East Coast where you can't throw a stick without hitting a Dunkin'. And they're great out there! But this is just bad. Just bad. I'm sorry, California, please do not pass judgement on all Dunkin' Donuts because of this one. I can't judge the coffee because I don't drink it. This is just for Doughnuts. Pass this place and go to the Albertson's lot across the street to get KD Doughnuts. They make them fresh every morning, are cheap, and amazing. read more

The service was ok, but the food was HORRIBLE. We order the grilled cheese and the egg muffin sandwiches. My grilled cheese was so burnt it actually snapped instead of tore apart. The muffins were raw and not cooked. The donuts are horrible too. If not or the attached BRobbins for the kids I'd never go back. read more

Booooo no twist!!! My first time in.. Won't be back .. This place is clearly a corporate Monger Similar to Krispy Cream fine if you like commercial quality and I won't shop here again I only came here because KD's was closed read more

Horrible service I got nothing what I ordered and they were messing up one thing in my water I understand it happens but out of one order they had three fuck ups and that's unacceptable I would not die in there or get any food it's pretty shitty read more

Disgusting! Watched an employee handle money and food without washing his hands. Super slow service and extremely unsanitary. Dine at your own risk! read more

The donuts are not as good as KD Donuts. The coffee tastes like water and dirt. The only good thing is the Baskin Robins ice cream. I hope that there can be some improvements on the coffee and donuts but that's doubtful because it's a franchise. Still, I wonder what the donuts and coffee taste like on the East Coast. It seems that if it sells elsewhere, perhaps it's better elsewhere?? Either that, or the product is just not for me. Baskin Robins is the only reason that there are stars on this rating. read more

10 am and NO donuts?? Who does business like this? They say they always run out. So why not order more instead of losing business? And by losing today's business they will lose future business, why bother going someplace that won't have what you want? I will just buy my coffee and creamer on base and make my own. Don't bother driving up here for this. Bad for dunkin donuts and DD lovers. No wonder they keep closing locations. read more

My favorite donuts. Took my family to Ramona had lunch and wanted something sweet. We saw Dunkin', ordered 2 dozens love them. And staff was really friendly read more

3 stars for customer service. Customer service is always great. There is a wait sometimes. the price and quality of the donuts are not that great. I rather go to KD's donuts. Only time i come here is when i want a donut, and KD's is closed. Ice cream is good but over priced also. Out door seating is nice and free WiFi aint bad though. read more

I went on the 31st to get the 1.50 scoop deal. I got to the drive trough at 9:27 and then didn't care to answer me until 9:33 telling me they were closed. I called 9:42 and talked to the shift manager and they said their clocks are 5-6 min faster then most other clocks. They need to change the time because, it messes the customers up. The shift manager kept talking to me about how she was running around bleeding and looking for a band-aid when I didn't ask. Poor service, the shift manager was more worried about herself. read more

Went in on Veterans Day because they are supposedly supposed to be giving out free hot or iced coffee to veterans. The lady at the counter said "No, but I think Starbucks is doing the free coffee. We are giving out free donut coupons to veterans for there next visit". Seriously. Alll over the internet it says that they are giving out free coffee to veterans. So much for the service. read more

Pay no attention to the older reviews. Seems fans of the local shop may have decided to downgrade this chain location. Sometimes it's good to have uniformity and know what to expect. This location executes as well as any DD that this native New Englander has been to. If you want Cold Brew get there early. read more

Horrible first-time and last time experience. Took 20 min to get my regular coffee. Coffee was old nasty, the employees were rude with attitudes. Totally overrated. No leadership behind the counter. Completely run by stupid bitches. There was no one behind the counter for about 15 min when I was trying to find out about my coffee. The most worse Fucking customer service ever. You suck read more

I only come to Dunkin Donuts when I visit my parents in Ramona. The last time I was here the cashier Devin seemed very slow like a zombie. Maybe he was a new worker but he still needs to hustle more and get his customer service skills up. Other than that the donut I got was good but not great for the price. read more

No matter how many times I go to this place the "kids" working there always mess up the order. It's just doughnuts! I ask for something and they put anything other than what I ask for in the bag. Should be called Dumpy Doughnuts read more

I was on vacation in Ramona for a wedding and it was my first time ever in California. I had thee best experience I've ever had at a dunkin donuts right here in Ramona. I got a dozen donuts for some of the wedding party, which were a hit with everyone, and I also got a vanilla chai for myself which was absolutely delicious! I spoke with 6 of the employees there and they were all worth mentioning. I spoke with Deja, James, Sessiana (spelling?), Dillon, Montana, and John. They were all so helpful and pleasant. They were quick to greet me and seemed genuinely interested while asking me about my day. I enjoyed a great conversation with all of them. All 6 of them seem to have knowledge about their job and are definitely great employees. Thanks Ramona! I will be back! read more

Since opening, I have been in a few times. In the beginning, it was great. Now, not so much. Orders are sometimes wrong or forgotten. I think Starbucks is across the street. read more

The donuts taste way to artificial an that's gross, gives me a stomach. I just like the ice cream , the only thing that's actually good about it. But the donuts taste way to fake an not fresh at all read more

I was so happy to see a D&D on our way up to Julian in Ramona! I am a Chicago native and ohhh so miss my D&D! It was clean, friendly staff, fresh donuts galore! Service was quick and my iced vanilla latte w/almond milk (hello Starbucks still waiting for u to get on the almond milk train)! Was happy to see they even had almond milk available as some coffee spots just don't (Starbucks). My chocolate glazed donut was super delicious and fresh so much better then some of the $3-$4 donuts I have a the hipster joints :-) a good old skool donut is all I need! Not sure why other reviews were so low :-( maybe they just need to adjust to the new opening? Our stop was pleasant, quick and we were happily stuffed w donuts and coffee treats! read more

i often go very out of my way to come here, just out of sheer necessity because i can no longer bear any type of donut unless it comes from the ramona Dunkin' Donuts. in Ramona everything tastes better, I think it must be something in the water. anyways the donuts are pretty good and I like them a little bit, I usually get coffee too and sometimes I get it with cream and sugar if I am feeling sweet but other times I'm not so I just get it black. everyone is nice read more

Good donuts, great iced coffees and the kids that work there are all real nice!

I was given a coupon several months ago for a free donut so I recently went in to take advantage of this. Of course I was gonna get something else but am trying to not eat too much garbage (good) food. I was greeted immediately in the very clean dining room and I got the ole staple (for me) chocolate cream filled and vanilla cream filled. Both were very fresh feeling/tasting. They were very fluffy and botch covered evenly in powdered sugar and tasted as though they had been made within the last 30 minutes or so. Melt in your mouth. The vanilla had several odd looking little holes punched in it all over the donut but the chocolate didn't. I was wondering if this is now how they inject the filling in and also wondered, if this was the case, why they wouldn't have needed to do it in our local one when I was a kid. The massive variance in filling between these donuts suggests that's exactly how they do it now. The chocolate was maybe half way filled with the cream and the vanilla was packed with it. I wonder how they did it back in the early 80's without this tech because they were always completely filled at our store. Since the dining room was clean and the service and quality of food was good they get 3 stars rather than the 2 I intended on giving them. This is piss poor product consistency for what I've heard is not a very difficult process. read more

What can I say they everyone hasn't already said...but I'll do a quick summery. Staff is always friendly, the coffee is decent, the donuts are hit and miss, and the drive thru line is molasses slow. Besides that it's dunkin donuts whatcha expect ;) read more

What's there not to love? It's icecream with donuts in one store and there is a drive thru! We always come here when visiting Ramona, the people who work here are so sweet. Way better than the service in LA :) read more

I came here with my sister, mom and nieces yesterday for an ice cream run and we had the best experience ever. A young gentleman named Matthew helped us. He was so friendly! Best customer service ever! Great smile, upbeat, he let us know if we needed anything to let him know. He even told us that he had just got done opening up a new store in Murrieta. We will definitely be back!! I wish every restaurant or donut shop had a Matthew! read more

Best coffee around !! I always love when I ride by Ramona just so I can stop here! Great employees too

my boyfriend and i go here everyday for coffee. allison and skye are exceptional at fast service and a great attitude!

I was very excited to hear that San Diego was finally getting a real Dunkin Donuts again, as the one on Pendleton no one can get to and the one downtown is in a hotel and thus not a real donut store. I wish it wasn't all the way out in Ramona, but their craigslist add for workers says they plan on opening more stores soon. I went through the drive thru on a Saturday afternoon and there was no line at all. The clerk over the loudspeaker was clear and helpful. They apparently only had raspberry filling, but I didn't ask if that was all they normally had or if it was just that time. When we pulled up to the window to pay, the clerk was clearly still being trained as there was another person there supervising what she was doing, but she was doing a fine job already. The donuts tasted as good as expected. It's probably good for my waistline that the drive is so long. read more

Boy this place is sure popular. They do have 31 flavors ice cream which is a plus. The donuts are just OK. They don't taste nearly as fresh as the little donut shop over by Albertsons. read more

LOVE my DD. I'm from Buffalo, NY and I went to DD all the time. SO happy when Ramona got one. I love the drive through feature. Everyone is super nice and the inside is SO clean. Good job! read more

This place has only been open a short time and we have already become regulars. It's a Baskin Robbins and Dunkin Donuts under one roof. They open at 4:30am and the drive through serves ice cream, specialty coffees (just as good and a lot cheaper than the Starbucks across the street) and sandwiches. There is also a really nice patio if you want to sit outside. It is always crowded so obviously we're not the only ones who love this place! read more

So great to have fast dependable coffee that doesn't taste like last nights vomit. Looking forward to many more locations throughout Southern California. Staff was friendly although the loudness of the drive through speaker awakened me nearly as much as the extra large coffee I ordered. read more

The staff here is always friendly, the place is spotless, and it's donuts and ice cream. How can you go wrong. This morning they also donated free donut coupons for the care packages my son put together for the local homeless. A great member of our community. Avoid Starbucks go Dunkin'. read more