It's "policy" not a protocol. You're not the government. For the ones who don't know. No Ice drinks receive less than they expect. This is to balance the flavor. read more

If you like wretched donuts with gazillions of chemicals, over sweetened and likely made in another city, consider Dunkin' Donuts. That said, If you're hankering for a good donut, this is not your place. Worst donut ever. read more

There's something about grabbing coffee and a quick bite that sets the tone for the whole day. I stopped into this Dunkin' early morning, not really expecting more than the basics -- but the way it played out actually left me smiling. I ordered a signature caramel latte, an avocado toast, and a Bavarian cream donut. The latte came out rich and sweet, just enough caramel to keep it smooth without tipping into sugar overload. The avocado toast was fresh and crisp, stacked with creamy avocado that made it feel more like breakfast than just a snack. And the donut? Classic Dunkin' -- soft, filled right, exactly the kind of comfort bite you want with coffee. Here's where it went from good to memorable. The store had only one girl working the counter. You could see she was hustling hard, trying to take care of everyone. It meant the wait was longer than usual, but instead of hiding behind it, she came over, apologized sincerely, and slipped me an extra donut as a thank you for being patient. That small gesture flipped the whole experience -- it wasn't about the donut, it was about feeling noticed and appreciated. The shop itself was clean and relaxed, the donut case stacked, and plenty of seating if you want to sit for a bit. Nothing flashy, but everything in place. Final take: 5 stars, no doubt. Sometimes it's the little human touches that make an ordinary coffee run feel like a win. read more

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Neglecting gloves after the bathroom! Such a disappointing experience at Baskin Robbins. This location is combined with Dunkin' Donuts, yet not a single cashier was at the counter when I arrived. After waiting about 10 minutes, a young woman finally showed up--but instead of acknowledging the customers (there were three of us by then, including a couple behind me), she completely ignored us. When she eventually turned to me, I asked for a sample and was ready to place my order right away. Instead, she immediately switched her attention to the people BEHIND me and started serving them, cutting me off mid-sentence. Their order took another 10 minutes, as the woman was picking out multiple tubs of ice cream and her husband was struggling to get into the bathroom because the code given was "951 backwards" (meaning 951159). The employee then ran over to help with the code (makes you wonder how clean that lock is...), and when she came back, she went straight to scooping ice cream WITHOUT washing her hands or putting on gloves. At that point, I honestly wanted to leave. I don't think it's a customer's job to explain to food service workers why gloves are necessary, especially after touching questionable surfaces. Thankfully, another employee returned from break and served me instead. She was quick, polite, and most importantly, put on gloves. Because of her, I didn't give this place just 1 star. The ice cream itself is always delicious--that's why I go to Baskin Robbins in the first place. But as for this specific location, I'll be avoiding it. read more

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I don't normally stop by on Sunday, and this is my last time coming on a Sunday if the same 2 female supervisors work that day. Ordered a drink, was pretty watered down with ZERO coffee flavor, just water and syrup flavor. Asked for a new one, the male was super nice, then a blonde female supervisor, that I hadn't had any interaction with, hands me my remake and informs me that coffee is made with water. WTH is that about? I'm not an idiot. I call to speak to a manger, this same girl answers and tells me she's the manager (find out later she's not) the other supervisor on duty tells me she can't speak for the situation bc she wasn't there. No accountability. No I'll look into it. Nothing. This crew on Sunday is rude. It's coffee, it's not that deep. Btw the remake was just watered down caramel syrup tasting too. It should have some coffee flavoring, I've had this dozens of times. It was the handing me my drink and talking down to me for zero reason that annoys me, and the second supervisor for taking zero accountability. They need to hire more mature staff. I've been coming here for over 3 years now, enjoy the staff, idk who these girls are but they're rude. Grow up, it's a dang drink. A little kindness goes a long way, is what I hope they get from this. read more

this Dunkin' was the closest breakfast spot to us, our last day here in San Diego. the group was pleasantly surprised with how good their breakfast sandwiches are. i went with avocado toast, bacon bits spread on top of it, paired with a latte read more

Dunkin' - Donuts Near Me - Ramona, California

I have to say don't go here if you want a donut. They are sub par at best. Their drinks if you want crazy sugary drinks I guess are okay. Not my style. The staff sadly the few times I have gone here in the past year is equally sub par very hit or miss if go inside. The ambiance is that of a standard fast food style restaurant nothing special nothing bad. read more

Being originally from the east coast, it's always a nostalgic experience when we get to have some Dunkin Donuts. Our first stop at the Ramona location was a few years ago after a choir concert at a local church. We're all in awe when we noticed the bright building sign while driving down Main Street. We just had to stop since it had been a long while since we had some way back in MA. This last visit was a bit lackluster. The space now shares room with a Baskin-Robbins, the donuts were a bit stale, and it lacked a bit on cleanliness. I hope it was a one-off experience as we do like to enjoy this nostalgia from time, but if not we know we can get it closer to home now as more stores are popping up. read more

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Horrible service, went today and waited 20 minutes for someone to even notice me and nothing, literally left the place empty handed.

Janette is great and always helpful really great customer service... appreciate the quick help and getting my order done on a timely manner... read more

The drive thru line wait was very long. First time coming here it took around 10 mins even with a mobile order. The second time once again a very long wait with only 2 cars. I tried mobile orders to maybe speed up the process, but didnt help. They asked me what I ordered so clearly their mobile system is not effective. read more

This place used to be amazing now it seems like everytime we go there's always an issue. Constantly out of all types of donuts around 2pm when they're open til 9pm. Coffee drinks made completely different every single time, even though we order the SAME drink. Bacon is either burnt or not cooked thoroughly. Their customer service has gone completely down hill as well. Employees used to greet you and talk to you. Now you're met with attitude from Danica the manager and side eyes. read more

I never leave reviews but I'm leaving one today as I'm hopeful the owner will read this and realize they have a big problem. This is the worst Dunkin Donuts I've ever been to. I've been going to DD for 30 years as I'm from the Northeast. This place is horrible. The coffee tastes different every single time. The coffee's temperature is different every single time. The ladies that work here are nice people but this place is so poorly managed I can't believe Dunkin Donuts wouldn't step in and make changes that are necessary. read more

I have been going to Dunkin' Donuts for over a year now and I must say I enjoy it when I pull up they recognize my voice they know who I am. They ask about my day and they make me feel good about myself all the girls that work there Heather and etc., Danika , the manager are incredible people no matter what's going on. They always have helped me make it right even when it wasn't, I will continue to go here. read more

We had a great experience with Anessa, she was amazing and friendly. We got a couple of drinks and food and all was excellent. The environment was welcoming and Anessa did an amazing job of making us feel welcome. Thank you Anessa!!! read more

Two days in a row I've been there super early around 5:30. First day I ordered an oat milk latte and got regular milk... second day (today) ordered veggie egg white omelet bites and they gave me the bacon ones. This place obviously does not cater to vegetarians.. or care what peoples allergens are. What if I was allergic? They've also taken off the only good vegetarian option from their menu... the beyond sausage sandwiches.. I just don't see a reason to return to this place. Only reason I'm going is bc Starbucks is closed for renovations across the street. read more

Dunkin' - My "veggie egg white" omelet bites... clearly with bacon. - Donuts Near Me - Ramona, California

They have dicked up my order so many times, I've lost track. This franchisee gives the brand a huge black-eye. The staff are teens who don't give'a shit. I've been served stale donuts more times than not. Their Bottom Cream is never done right.., very little custard inside. They have served up stone cold wake-up wraps, when they should have been warm. ...cold bacon egg and cheese sandwiches. Right. Soup-sandwich in the bottom of the bag. They have served up luke warm coffee when it should of been hot. I've asked for coffee w/ cream... no cream. I've driven several miles after leaving the drive-thru to find my order incorrect or my sandwiches a huge mess in the bottom of the bag. The drive-thru is ate up. Consistently screw up orders. I've got to double check my order ALL the time, EVERYTIME.. Bring reading material if you go inside, you'll be standing around waiting for your order to be taken. They're so dicked up 'n disorganized they'll forget your order or screw it up. The staff are not knowledgeable with the Dunkin' app, so don't ask. You'll have to figure that out yourself. I 'ought to look forward to getting my breakfast on-the-go and my coffee from Dunkin', but I don't because they screw it up consistently. I figured it was time to leave a review. This has been going on ever since they opened this location. In summary.., the staff consistently get it wrong. The staff are inadequately trained, unprofessional and are consistently unwelcoming and unpleasant. Recommendations; I have had few pleasant experiences here. They get it right few 'n far between...When the cats away, the mice will play. - train your staff - hire more staff - quit being unpleasant, care about your work, you effect a person's day. ...god forbid they ask you to pull forward cuz they'll bring you your coffee..they'll forget about ya 'n you'll sit there for 10 minutes, then have to go inside to recover your order. Ate up. I come here all the time 'n they are SCREWED UP! Fix it!! read more

Dunkin' - Soup sandwich, cold wraps. - Donuts Near Me - Ramona, California

Just visited Dunkin' Donuts this morning at around 10:30 AM and bought six doughnuts. One would expect that they had just been made. Nope. None of them were fresh and four of them seemed like they were days old. One was as hard as a rock. It is sad that they would be serving these to paying customers. Unfortunately, we will not be returning. read more

Someone needs to tell the building manager to treat for termites. They're just everywhere flying around out by the sign. If they don't get it under control it could get bad. Plus no one wants bugs flying in at them while we're waiting 10 plus minutes for the girl to come back to the speaker while getting a few of the 5 cars in front of me out the door. On a side note the girl made me wait 20 minutes to let me know that the customers order wasn't exactly what they wanted but it was similar. After she handed me the customers order without a bag or utensils I felt like a dumbest delivering it that way, but with what I just went through in that store I was just done. I told the customer what happened and suggested he posted a review of his shitty product as well as get his $ back from door dash. read more

Decided to give DD another try tonight, and to my dismay I received another incorrect order. We ordered two milk shakes, one small and one medium, we ordered at the drive thru and when we paid we were asked to pull into a parking space though there was no one behind us. After waiting 10 minutes a workers brought out two 16 Oz shakes. We said we ordered one medium and one small. The worker responded she gave us both mediums. We insisted that they are smalls as the shakes were clearly in 16 Oz cups which is DDs small. She went in to remake the medium shake and a few minutes later she came out with another small shake. How do you go into remake a medium shake and come out a couple minutes later with another small. I don't understand how their customer service is consistently this bad. read more

Dunkin' - Clearly a 16 Oz cup which is a DD Small, but the worker said this was a medium. - Donuts Near Me - Ramona, California

I was hoping to leave an actual review for the company through their experience review however I couldn't access it for some reason. This review is for Anessa she is so awesome! I've met a lot of good employees over the yrs and I truly hope you guys don't lose her as you have lost people in the past. Let me tell you why she is so awesome! She knows my voice and or car when I come by she always greats me with the best attitude and her personality is amazing! She knows my order with memory there is another amazing employee she is blonde and always has her nails done she is also great I just didn't get her name unfortunately I was sad to find out she was leaving soon- another good one gone. Management please up your game because I don't want y'all losing anymore awesome employees. These two ladies are fantastic! Thank you Anessa for always making my day better read more

Best of Ramona! It's sad that San Diego doesn't have more Dunkin' Donuts locations, but thankfully after a long day of hiking we found this oasis. This isn't just a Dunkin' Donut franchise, it's also a Baskin-Robbins. This Ramona location is great looking on the inside and out. We picked several donuts and some of their famous coffees. All were delicious. Recommended.. - lots of seating inside - clean - nice decor - friendly service - great donuts - great coffee - cool merchandise read more

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Dropped by on a Saturday morning. First time in a Dunkin' here in CA. The drive thru was a mile long so we parked & went indoors. Stood in line for a few for a regular coffee with creamer & a chocolate frosted donut. Both passed the test! Thank you Dunkin'!! read more

Dunkin' - Donuts Near Me - Ramona, California

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Disappointed in this location as it is the only one in Ramona. You would think they'd take pride in the store. It was so filthy (floors & tables), only the woman's bathroom was working and workers were standing around doing nothing. So sad read more

Dunkin' - Dirty floor - Donuts Near Me - Ramona, California

Best service in Romona, great crew! And amazing pumpkin muffins. And better coffee than starbucks.

Literally the best aqua strawberry refresher I've ever had f Starbucks and I ordered a pink donut and the girl was so nice and got me one with hearts like please I wish I wasn't poor I would have gave her my wallet. read more

Dunkin' - a donut with sprinkles and a drink - Donuts Near Me - Ramona, California

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So. I am an east coast gal, so DD runs in my blood. I was so excited when they opened. Today we got our usual, two regular coffees.... which means with cream and sugar to anyone new to DD, and some of the yums... One thing that I saw change today, was the change in the coffee cup. Which may not seem like a lot or a big deal. But it totally is. From a styrofoam to a paper cup. This has made the coffee more drinkable (ie less crazy hot), and the flavor is sooo good and there is no competing styrofoam-ish favor leeching into it. Yay!!!!! We had the infamous blueberry donut... chocolate chocolate frosted.. the seasonal apple crisp.. The staff so cool and funny :) She made the visit. Donuts- super. Be adventurous try try the seasonal. Coffee- spot on perfect, more amazing then before. Service- personable, friendly, witty :) read more

Dunkin' - Donuts Near Me - Ramona, California

Posted hours say they're open until 9:30. I got here at 9:00 and the doors were already locked.

The staff at Dunkin' Donuts can't handle the morning rush. Their lobby is closed half the time which is incredibly frustrating when they've messed up the order and you can't get inside so you have to wait in line again through drive thru. Although I just stand and bang on the door until someone opens it. The drive thru lines takes forever, I'm sure it's because they are messing up orders and having to remake them. They have messed up my order countless times, I am to my breaking point on that and now say something when it happens and they are so rude about it. Go to Starbucks if your in a rush and want it done right the first time. Starbucks can have a line out of the driveway and you can be out and through in ten minutes. They are way more efficient and have a much more competent staff. read more

I love that this DD is located in Ramona, but every single time I go it either takes forever or the order is wrong. I wish they would hire more competent people. read more

Every single time I go they're out of hot fudge for the sundaes. Are they really out of it? Or did the employees just not want to clean the machine? read more

If i could give 0 stars I would, the service is awful, staff is rude and don't plan on going unless you have 20 minutes for them to make the order and another 20 minutes for them to get it wrong 3 times read more

Anessa at dunkin is the sweetest! She's always so helpful everytime I come in the drive thru! Give that girl a raise

I have had some bad luck with this location. Most of the time, my order is wrong or they are out of menu items. The staff always seem nice, but it seems like they are chronically understaffed. 10 minute wait time in the drive thru is not unexpected on weekday mornings. Since COVID started, their store front has been closed every time I visit. But in the app, it still says I can pick up my order by walking in. Regardless if you order ahead, you still have to wait in the drive thru to get your food. This week the local Starbucks has been closed, and this store could have had double or triple business. Waiting for my order I have seen over 10 cars drive in the parking lot, see the long line, and try to park at the store front only to see it is locked. Wake up management, you are missing out on a ton of business! read more

Continuously kicks kids out if sitting in the store, even if they have purchased an item. I have a kid who has been fired for false accusations, they won't show you the footage on the cameras knowing that there is evidence of the false accusation. Lana the Dunkin manager is the one who has kids kicked out for absolutely no reason, I have seen it. I have purchased drinks and food. The food is undercooked and the drinks are made wrong almost everytime. read more

Don't get me wrong, I love the product. But this is the third time in a row I've been asked to park after ordering 2 items in the drive through WITH NO CARS BEHIND ME AT THE TIME OF ORDERING OR PAYING. The first time I almost laughed out loud when she asked me to park on the side and told me they will bring my bagel and coffee out, because it was a Sunday at 5 AM and THERE WAS NO ONE INSIDE OR BEHIND ME WAITING. I sat in my car, half mad but half laughing, because not a single car came in the drive through while I waited for my order. When the other employee came out with my stuff she apologized when she saw my confused look and told me the girl who asked me to park was her manager & that there is a timer that counts how long the customer is waiting at the window from the time they order so her manager sent me to park to stop that timer. So they would rather cheat on their own customer service system by having me park so it doesn't count against them and the irony of that isn't lost on me. I write this as I sit again in the lot again for my total of 2 items. read more

Dunkin' - Donuts Near Me - Ramona, California

Oh Dunkin Donuts-how I've missed thee!!! I'm a native of Massachusetts, where there is a DD on practically every corner. Since moving to California several years ago, my existence has been made very sad by the lack of chocolate glazed deep fried deliciousness. Well, upon moving to Northern San Diego county, I discovered the is one lone DD all the way up in Ramona. Yesterday was the day that I made the long winding drive from San Marcos to get my fix. And get my fix I did. The lovely young lad manning the drive-through (no self-respecting New Englander gets out of their car for donuts), took my order and I pulled forward. He took my money with a smile and very professional attitude, handed me my box of butt-fattening heaven, and I was on my way. The donuts are exactly like the Dunkins back home. Fresh, delicious, sugary rings of love. My heart is so happy, and I'm a little less homesick. Thanks guys for making my entire week a little sweeter, and a WHOLE LOT happier! read more

This store is great, the coffee is fresh tasting when I come from time to time in the mornings and Don in the lobby is also very kind. I enjoy being in the store as well and it's seemed to be picking up where it lacked in the past. Great team great atmosphere read more

I usually never leave reviews unless they are positive, but I feel like something needs to be said. The staff were very kind, but I asked for a hot coffee with light vanilla and half and half. The coffee is like drinking a cup of straight sugar. I do not do well with sugar, so this coffee is pretty much undrinkable - a total waste of my money and time. read more

Been to lots of places in my travels and chain locations can be hit or miss... This place is off the chart when it comes to location, friendliness of staff, selection of items (donuts, drinks, ice cream) is the best around. And to top it off, it's a drive-thru! Be prepared to get the best customer service around and it will all be given with a smile... read more

Dunkin' - Combo location with Dunkin' and Baskin Robbins and it's a drive thru as well! - Donuts Near Me - Ramona, California

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