Since ownership changed sometime this year, the quality and service has really gone down hill. I used to come here 1-2 times a month but took a break. Started trying them out again and things have very obviously changed. First off, the quality of the donuts has noticeabley degraded. What used to be soft and fluffy donuts are now hard and dry, similar in texture to stale white bread. I recently tried some of the crueller donuts and it was literally the worst donut I've ever had. I ended up throwing the the other two away because they were practically inedible. The service and professionalism has also taken a hit. 70% of the time the employees are in regular street clothes with no DD branding which is a bit odd. I'm talking sweatpants and a hoodie, tank top and jeans, etc. On top of that, they seem to be "hiding" in the back most of the time just talking. I usually have to get their attention and even then they seem hesitant to come help. Used to love this place but the obvious change of ownership has really taken it's toll. read more

Came in on a holiday after lunch since my son was bugging for a donut. Super slow service. No boxes. 1/2 donuts were placed in a bag. Order said ready on the screen but it in fact wasn't ready. Ordered some tater tots. $2.99 for 6 small pieces that weren't even crispy! read more

Dunkin' - This is one order! 6 tater tots! - Coffee & Tea Near Me - Hayward, California

I live very close to this Dunkin' location and have been a regular customer since it opened. The food is consistently what you'd expect from Dunkin'--and most of the time, it's made well. Today, I ordered the Sourdough Bacon, Egg, and Cheese sandwich, and it was excellent. The $6.00 meal deal, which includes the sandwich, hash browns, and an iced coffee, is a great value. We also added some Munchkins and a Sausage, Egg, and Cheese sandwich. Overall, the food was very good. That said, I do want to offer some honest feedback about the customer service experience. While I believe the staff are doing their best, there seems to be a lack of proper training and coordination. On several visits, I've witnessed employees openly arguing with one another about helping customers and each other. One specific young woman (today 5/11) stands out--not for her service, unfortunately, but because she often raises her voice at coworkers, customers, and even delivery personnel from services like DoorDash. There also doesn't appear to be a smooth system in place for managing orders. When the store gets busy, it feels quite chaotic and becomes dysfunction junction. This morning, for example, the employee at the counter seemed overwhelmed and was shouting at guests to use the kiosk, saying things like, "We're too busy to take your order--use the kiosk." She was also dismissive when customers asked questions, though she would sometimes answer questions directed at others. This location has a lot of potential. It gets steady business, and with the right staffing and a focus on customer service training, it could really thrive. I hope management or the owner sees this feedback and considers investing in better staff development. A little guidance and structure could make a significant difference. read more

Dunkin' - Sourdough Breakfast Sandwich and Hash Browns - Coffee & Tea Near Me - Hayward, California

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This place had such bad and slow service. I can't believe 3 people had to take care of one customer about a complaint for an Ubereats order. Only 1 person was talking and the other 2 were just standing and watching. The other two could've had helped the other customers orders. Also the donuts were meh. I ordered a chocolate cream donut but there was literally only a teaspoon of cream in it. I thought biting into it more would have more cream but nope! They are very cheap and putting the chocolate on top too. I'm never coming here again. read more

Dunkin' - Chocolate cream donut - Coffee & Tea Near Me - Hayward, California

Located Right off Jackson street in Hayward. Friendly & helpful staff. Takes a little bit of time when you order drinks so patience is key. Or use the Mobile order app and get points. Arrived prior to closing to pick up a TGTG and such a good deal for a dozen. read more

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Dunkin' Donuts are great and the service is fairly good. This is the first time where they messed up the order and no one was in the lobby. No donuts to see just on the kiosk. So I ordered from the kiosk. 4 maple and two strawberries. So she went to the back to get the donuts then I went home only to realize I got 4 strawberries and 2 maples. Attention to detail is what I would suggest especially when they expect you to order from a kiosk. read more

Came in around 4pm on 08Dec2025 to pick up 2 surprise boxes. Employee was in the back, saw me and went about their business. That's fine, I'll look around. I'm super excited for some donuts but then NOPE, flies all over INSIDE the class display. read more

Dunkin' - These are NOT sprinkles - Coffee & Tea Near Me - Hayward, California

I have been coming to this Dunkin for years. I have always loved the coffee and service. However, the service has gotten slow beyond belief. Over the years I have never had to wait more then 10 mins. Plus the counter is so dirty. Right now, there is a stack of paper towels just sitting on the counter while the dispenser is empty. Ioaded the paper towel dispenser myself because it is so sloppy. There are 4 customers waiting in line. There are three staff, one is slowly making coffee while two are in the kitchen. The floor is also dirty, pieces of paper lying around. This store floor has not been mopped this morning. It can't be this dirty this early as most customers pick coffee to go. Customers who came after me are being served. There is no one packing donuts while one person is packing donuts and making coffee. Why are there two people in the kitchen? If this continues I'm not coming anymore. read more

Best experience ever you have to go here the drinks are amazing there quick and kind !!!!!!

Valentine's Day drew me to Dunkin', lured by their heart-shaped donut promotion and a Sabrina-endorsed iced espresso oat latte. I braved the hype and made the drive. While the staff was undeniably polite, my donut dreams were quickly dashed. I bit into one of the heart-shaped treats, expecting something delightful, only to find it filled with custard. As a dedicated donut lover, this was a major letdown. We did grab a blueberry cake donut, which thankfully was yummy and delicious. It's rare for me to visit Dunkin', but the targeted ads worked their magic. Word to the wise: if you want the best selection of donuts, go early! We arrived around 4 p.m., and the pickings were already slim. PS do you see all of that ice in my drink? read more

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I'm a regular here and really love the iced latte drinks. It's always clean and the employees are friendly. I order on the app and pick up and I've never had to wait. My ONLY complaint is that occasionally my drink is made with regular cow's milk rather than the oatmilk I specify, which gives me the runs ALL FREAKING DAY. I think it's one gal that doesn't pay attention. The only way to ensure it doesn't happen would be to order in person and watch them make it. Anyway, yesterday I got regular milk again and today I'm here complaining about it. I wish I could make these flavors at home! read more

I am disappointed with my experience at this Dunkin'. I applied for a position and noticed that the staff appeared to lack diversity. As a Black applicant, I did not feel that I was given a fair opportunity during the hiring process. While I cannot speak to the company's hiring decisions overall, my experience left me feeling overlooked and discouraged. I hope management reviews its hiring practices to ensure all applicants are treated fairly and given equal consideration regardless of race. read more

It was disappointing coming to this location there were only 2 girls left there to fend for multiple walk in orders and online orders. (This was 2/1/26 around 1130am) They were drowning and you could tell they were miserable and struggling. I felt so bad for those employees this is unacceptable. These owners need to do better these girls were young and should be treated better. read more

Ever since the new ownership took over about less than a year ago, this place went so downhill they can't even put the orders ready on time. Donuts are never in the bag ready always out of stock totally unprofessional. I do not recommend this place to anyone. The original people that were there every day and friendly are gone. Very sad looks like it's now a family owned, and they just hire within their own family. read more

Gave this location another try and yet again disappointed. This store needs more training. I walk in and it was so many people waiting in line just to order and nobody in sight. The pick up ordered wasn't even place in the correct spot. The guy in the back didn't even peak up front to greet or say he'd be out in a minute or anything. All the seats in the store was on the table so you can't even sit inside. The entire store was dirty. But to my drinks I asked for light ice and they both was filled almost extra ice and on top of that the matcha tasted nothing like matcha. I get this order all the time and it taste spoiled. Maybe the milk was old but I had to throw it away bc it was sour! Paying almost $9 for a drink just to have to throw it away is wasteful. The refresher was just ok very artificial taste, but also mostly ice when I asked for light. read more

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I've grown to love Dunkin drinks. I'm not the biggest fan of their donuts, but their drinks are great. On the sweeter side compared to other coffee shops. I recommend gettongettong the app and ordering ahead. Keep a Lookout for their deals! read more

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This location truly doesn't get enough love or traffic, but with mobile ordering it's my go to! Got a Too Good To Go order from here $5.99 for a dozen donuts (still fresh)...it's a great deal! read more

Dunkin' - Too good to go - Coffee & Tea Near Me - Hayward, California

Disgusted. I was looking forward to getting my usual coffee roll when I noticed a swarm of flies hovering about the donuts. I of course didn't get any but I'm writing to warn others of the concerning lack of hygiene. DONT GET THE DONUTS! Service was fine otherwise. read more

Dunkin' - Flies on the donuts - Coffee & Tea Near Me - Hayward, California

Flies all over the doughnuts!!! I have never been to this location and I was so excited to grab some doughnuts for my family! I told the clerk and she didn't blink or bat her eyes when I told her there were several fruit flies on the doughnuts.I also didn't see the employee throw them away. Never will be there again! read more

Before anything, the employees here are THE BEST! Their care, kindness, and love for their customers and fellow employees were very apparent. One of the employees were learning and two other employees came to help and give him advice. They were so sweet and caring to him. You can tell it's a close group of people working there. The donuts were not bad; I got a regular chocolate donut so can't go too wrong with it but I just love when they're big and fluffy (more old school). I got an iced coffee with hazelnut and soy milk which also wasn't bad but could have used more syrup. read more

Dunkin' - Coffee & Tea Near Me - Hayward, California

This is honestly not really on the employees it's more of whoever is managing this establishment. Do you guys realize the demand you're the only Dunkin in Hayward and around here. Every time I come here and it isn't morning time nothing is in stock like are we serious?? They never have donuts or munchkins and always one poor employee or maybe 2 on a good day running around trying to keep up with the work. I don't understand why they even stay open past morning time if there aren't any donuts ever in stock. Are you guys making any? Idk it's disappointing. I've definitely had amazing experiences and I love Dunkin but this is honestly upsetting I've driven to be disappointed 3 times this month read more

This was the slowest service I've ever experienced. Not sure if everyone started yesterday but there was only three people total in the store and it took over ten minutes to take my order, on top of that there's a weird burning taste to my food and I'm scared to eat it. Never coming back here stay away! read more

Dunkin, a childhood favorite of mine but man I'm just leaving a review for the guy working in there. I came in late afternoon Sunday for a bacon egg and cheese bagel and some donut holes and he was just so polite and kind and I just think that's hella cool. Idk if the manager sees this page but you got some solid employees man. I usually hate going to fast food places or whatever because the staff make me feel like I'm inconveniencing them but not this dude. Give that man a raise read more

The young woman working at the register was pleasant but that's about the only good thing I could say about this location. It took 30 minutes to get our order and there were no orders in front of us. They also forgot one of the sandwiches and I had to ask twice to get it. The dining room was filthy. I won't be back read more

Honestly if I could leave 0 starts I would because ain't no reason I should be sweating 7 in the morning. Turn on that dang AC PLEASE! Shout to that boy Luis tho he was real cool. read more

Went here for the 1st time. When I ordered my donut, the employee gave me the wrong one I corrected them. Hope service can improve next time I come here! read more

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Staff is friendly and efficient. Donuts are good but the store blocked half and not clean. read more

Dunkin' - Coffee & Tea Near Me - Hayward, California

I went twice already, and the service is really bad! 3 people inside ! And no one even talk to us! 1st visit at 10 am , few donuts left, 2nd visit , 9am same thing, not even on their shelves. Even on their fridge few drinks only. Poor service , read more

Big shoutout to Luis! He made our Dunkin' Refreshers perfectly, and when there was a mix-up with one of the drinks from the order taker, he handled it with zero attitude. He remade the drink with a smile and such positive energy. We really appreciated that! read more

Dunkin' - Mango Pineapple Lemonade Refresher, Mango Pineapple Green Tea Refresher, Mango Pineapple Daydreamer Refresher - Coffee & Tea Near Me - Hayward, California

TOGO Review: Parking: Plenty of parking when i arrived. Price: $12.18 Order: Half dozen glazed doughnuts and a coffee roll Summary: If ur looking for something moist melt in ur mouth type of doughnuts this is not the place to go to. Krispy Kreme hands down makes the best doughnuts that ive tried. The doughnut itself was kinda hard which i dont like. Looks like there is an app to collect rewards not going to DL it cuz i probably wont go there again for awhile Their menu had a bunch of choices tho like breakfast sandwiches i will try next time. Place got packed tho so maybe i just didnt get come on the right day? and i cant judge the first time. read more

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I came here at 5:20. At that moment, there were 0 donuts and 2 muffins left. I would completely understand if a customer shows up at 5:55pm. But with 40 minutes left? And not only was their nothing to buy but they were cleaning all the racks and closing the inside dining. If I didn't know any better, I would think that the staff was closing down 30 minutes early. Management, if you don't believe me, check your cameras and watch your staff close early. If you're ok with your staff closing 40 minutes early, then enjoy going down the same road as Fuddruckers, Hooter's and every other crappy franchise that hires lazy staff members. Don't worry, when the hours sign I posted is replaced with "For Lease", remember my review. read more

Dunkin' - That sign says it closes at 6pm.... - Coffee & Tea Near Me - Hayward, California

After today's experience, they should stick with drinks and donuts. The snackin bacon looked like two slices of bacon broken into pieces. Guess that you get what you pay for cause it showed up as a $2 promotion on my app. Imagine paying full price $3.99 and getting this pitiful amount? The rest of the food order was meh. Nothing special about the breakfast sandwich and has browns. Mobile order took over 20 minutes, which can be understandable because it's a Saturday morning. Last time that I was here for a mobile drink order, looked like they forgot because they fulfilled the order on the spot and that was a weekday midafternoon. read more

Dunkin' - Sweet Black Pepper Snackin' Bacon - Coffee & Tea Near Me - Hayward, California

A sweet gal with a nose ring took my order this Sunday morning around 8am and she had so much compassion for my sleepiness. I came in and didn't realize there was a self-ordering screen until another gentleman walked in and went ahead of me and ordered. She saw my surprise and came up to the register and took my order right away. She said it was ok and that machine is still new. She had a real homey-comfort vibe about her which gave me Tennessee coffee vibes. She exclaimed for me to have a great day after. PSL was good, no complaints there. I think i can go smaller as I got the large but my brain said large. Hah. I wish the asphalt outside was not so sticky. My only gripe this morning. But I get it's near a coffee spot so normally drinks spill. read more

Dunkin' - PSL is here!!! Large cup - Coffee & Tea Near Me - Hayward, California

Came in around 4ish and was greeted by two young men! They were really nice and were willing to help and give recommendations. I got a dozen donuts including their Halloween donut! They seemed busy with mobile orders when customers coming in and grabbing their drinks. But it was really quick service. Store was nice and clean. Plenty of parking. I would recommend to friends and family! read more

Picked up online order. Dozen donuts and some donut holes. Parking was easy. They have their own parking lot. Donuts were as expected for a chain establishment. This location is a bit older/run down and could use a refresh. Service was friendly. I prefer the smaller family owned donut shops but glad I tried it. I know DD is popular on the East Coast. read more

My trust in your brand was renewed the other day, when I visited your Hayward location on Jackson St. It's actually a nice location near the DMV. Too bad the storefront faces away from the street. Hard to tell if it's open or not. Maybe you need a big neon sign flashing "OPEN." I walked in, and was promptly greeted by the young lady, and she asked what I would like. So, of course I asked for a Cafe Latte, plain, no foam, and sugar on the side. The donut selection was very limited. That's why you only get "4-stars." It's a donut shop, so where's the donuts? It is because it's 4:30pm, and you close soon? I asked for a custard filled donut with powdered sugar coating. Total: about $6.50. Now, because of Covid-19, the dining area was closed. Also, no restrooms. How was my order? The Cafe Latte had a nice flavor, moderate kick. But the donut was very good. Soft and fresh, with a creamy filling. Not a bad donut for 4:30 pm. Breakdown: Food: (4/5) Service: (5/5) Excellent! Cleanliness: Inside (4/5), Outside (3/5) Litter in parking lot Bathroom: not checked Overall, a nice first time experience. read more

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I've been here a couple times as it's near my work. The parking isn't ideal as it gets busy with the other stores nearby but I haven't been here in awhile and wanted to get my coffee fix. I ended up getting my go to a Hazelnut Iced Coffee. The women who took my order was so sweet and patient with me. I wanted to order my friends some donuts but wasnt sure what kind. I really appreciate her amazing customer service. It was busy but she remained calm and collective and got my drink out quickly. read more

Dunkin' - Coffee & Tea Near Me - Hayward, California

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Im not going to review the food, since its the same as with any other dunkin. If im in a rush, this is not the first thing that comes to mind. Its a large area, they have the chairs back out now. It feels like an industrial coffee shop. Theres always a table available so which is nice if you want to sit and just enjoy your donut. Cleanliness-wise, there are always spots of coffee on their counters. They have books on their counters- im guessing training books, and a roll of big industrial paper towel They dont have music playing either so its kind of quiet and you just hear the people talking. I think they may be understaffed but i also think that the employees dont like each other. They had a shift change when we were there and the girl that left didnt tell the oncoming boy what she had made before she left she the customer was waiting for a while for the rest of her order. Tl:dr: come if you have time to spare and you dont care for workers that seem to not care. read more

35 minutes for a freakin donut and a breakfast sandwich...never again. and to top it off the donut was stale

Terrible Service on Sunday, October 19 at 7:15 am if you don't want to attend customer service look for another job because to be with those faces and that way attending better not come to buy here they don't want to give you sugar because they already gave you an envelope you are paying for a product I'm talking about the cashier read more