I decided to stop for a bite to eat after a nearby appointment. I had never been to this location before, and I found the drive through to be a bit tight and oddly laid out. I assume that is simply part of being located downtown where space is limited. The driveway and patio area could use a good sweeping, which would really help improve the overall appearance. Since I do not frequent Dunkin', I was not quite sure what to order. I simply asked for "something sweet to drink." When I noticed they had a breakfast combo that included a drink, I decided to go with that option. The employee on the intercom was incredibly helpful and patient while I figured things out. When I apologized for being new to the Dunkin' world, she genuinely smiled and assured me it was no problem. Her kindness and patience made such an impression that I asked if she would be willing to have her photo included in my review. She seemed pleasantly surprised and said that had never happened before, but she was happy to oblige. As I exited, the drive through leads straight through another parking lot, which felt a bit unusual. Again, I assume that is simply part of navigating a downtown location. The food was delicious and I enjoyed every bite. The new banana flavored iced coffee that Skyler recommended was absolutely perfect. read more

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The service is good, but the Bavarian donuts are half of the size! I don't know if this is the new size but I haven't had Dunkin donuts for years; I remember their donut sizes were twice as bigger than these!! I took the picture along with the other donuts for the reference! read more

Dunkin' - donuts - Coffee & Tea Near Me - Birmingham, Alabama

On every occasion that I come here they do not have most of what is in the app or on the website. To top it off, most of the staff is outwardly rude and not helpful in terms of fixing issues that are clearly their issues and not customer error or misunderstanding. read more

The drive thru is always popping in the mornings, but inside is a little more chill when I stop by. The staff is always super friendly. I'm always pleased with my order! read more

Tried Dunkin for the first time today and the drive thru was easy and fast. The server was courteous and polite. I used the app to get a free coffee and it worked fine. Like any other app you have to figure it out. The driver thru was clean so the atmosphere was ok there. You can go inside. read more

Dunkin' - Original Blend Iced Coffee - Coffee & Tea Near Me - Birmingham, Alabama

Whoever runs the drive thru, they have pink hair typically and are always here!! That person needs a raise real bad they're always so sweet and quick with the orders read more

I really feel they need to hire more staff. There have been more than one occasion where I have gone inside to order and once I ordered, everyone else around me hot their items before I did. And it turned out that I was forgotten and skipped. If you are in a hurry or trying to get to work, this is not the coffee shop for you to go to. They are always short staffed. And there is always someone new who doesn't know what they are doing running the front, which isn't right. I've had my order done wrong several times, so I try and stay away from this location. read more

Had a very nice experience at this Dunkin. Ordered a medium decaf iced coffee and a multigrain bagel with strawberry cream cheese. The girl at the register was very sweet. She called me Ma'am and was super nice. I asked her if she could make my coffee nice and chocolatey and she definitely delivered. It was delicious and exactly how I like it. The bagel on the other hand, which she did not make, was a bit burnt and they didn't bother to put the cream cheese on it. They threw it in the bag with a knife. And, when the other girl went to give me the bagel, she screamed out the order and I was literally the only person there and I was standing right in front of her. That's why I took off the one star. The girl at the register tho.....thank you for being so kind and making me a really great coffee. read more

Dunkin' - Medium decaf iced coffee with cream and mocha - Coffee & Tea Near Me - Birmingham, Alabama

Stopped if for coffee, service was friendly and prompt. The coffee was good, but a little cool.

Hi everyone! Because I am a vegetarian, I decided to substitute with coffee for this week. After a day of classes and seeing the stormy weather outside, I decided to grab a coffee from Dunkin'. I come to this location quite often and usually go through the drive-through out of convenience. The drive-through service is decent; however, sometimes I may have to repeat things, but my order comes out correctly, which I appreciate. Today, I ordered a medium iced caramel macchiato with five cream and five sugar (yes, I like my coffee very sweet). My amount was about $4.00, which I think is a suitable price for the amount provided and it benefits those on a budget. I keep finding myself coming back to this location because the coffee is amazing, and the service is great! read more

This Dunkin Donut, I'm sure, The Drive Thru Attended, didn't mean, to do this, purposely. The Attended, handed me, my hot beverage, with the top, not secured on it, the hot beverage, spilled all over my hand and on the sleeve. I still, stayed, polite, to the Attended! and payed for my beverage, with a tip, she was a young girl. The Manager, was aware of the incident! read more

I've been going to this location nearly daily for over a year. Have given them thousands of dollars. I placed an order for a toasted bagel with cream cheese using my points this morning. They tell me at the window they're out of bagels. Ok, I say what can you offer me instead? She says a croissant. I don't want a cold stale croissant from yesterday. I ask for a refund. They say they can't refund a mobile order. Ok, well can you at least give me a croissant sandwich? No, the cost of the bagel is 3.84 and the sandwich is more. Ok, well considering it's YOUR FAULT for not having the bagel I ordered, and I've spent hundreds of dollars here, I think you can eat the dollar difference and give me the god damn sandwich. They all started talking about me at the window in their mother tongue. I will NEVER go to this establishment again. As a business owner myself, this is not how you treat a reliable regular. read more

This location is pretty mediocre. I use it because it's closest to my new job. I never feel a warm welcome, see all smiling faces, or have speedy service through the drive thru. I will say that the fire roasted vegetable burrito bowl was delicious. It had corn, cauliflower, black beans, rice, and bell peppers. It had a red sauce that carried a depth of flavor and a little heat. My order is always right if that counts for something. read more

I was craving some donuts and this was the closest place to pop up to us on Postmates Got a dozen variety of donuts and all of them tasted really good and fresh. I think one of my favorites was the double fudge donut and I'm not even usually a fan of chocolate cake donuts. I also ordered the new signature latte in Blueberry Crisp. It's good but waaaaay to sweet for my own personal preference. Felt like I was going to get diabetes from just drinking that drink. It's really sweet!!! and I even got it with zero sugar added. So it's naturally really sweet just from the syrups they add along with whip cream. read more

Dunkin' - assorted dozen - Coffee & Tea Near Me - Birmingham, Alabama

I like coffee. Sorry... I love coffee. Warning: Don't talk to me/engage me in deep conversation pre-cup of Joe in the morning, or you might not ever want to talk to me again. That being said, sometimes I need something a little stronger than my k-cups at home. Dunkin' Donuts is conveniently located near UAB, and with a drive-thru, it's a hoppin' spot around 8AM. So hoppin' that the drive-thru line is usually holding up traffic on 6th Avenue! Sometimes the line can take FOREVER, and I've often been tempted to just drive off, but then I'm reminded of the caffeine, and steer my car back in the line. Perhaps non-peak times are better. read more

If you like a variety of donuts, food items, especially breakfast sandwiches this is your place! Being a "basic" donut girl, the old fashioned donut is my favorite donut of them all, hands down!! It is basically plain cake without glaze or any other extra "distractions". The location is easily accessible to downtown and south side. They also have a convenient drive through. Their coffee drinks are great too! Oh, their peach tea is amazing as well!! read more

Stopped by on painting day and received amazing service. The cashier was patient while I was trying to figure out what I wanted, quick, and asked me if I wanted a bag for everything. Sounds like a little thing, but these questions don't always get asked. I was in and out of there in like 5 minutes. Definitely recommend this location! read more

Unorganized, if there's more than one car in the drive through they won't know which order on the screen is yours. If there's more than two cars in the drive through, you'll be waiting 30 mins + read more

Literally drove all the way here from McCalla, we get here and the doors are locked. It's 4:30 in the afternoon. I suggested they put a sign up. It a bunch of children running things. Playing inside while we sit at the window watching. Very unprofessional. Out of most flavors of ice cream. Don't go it will just make you mad. Will not be back. read more

Loveeeeeeee me some Dunkin' Donuts!! I love cakey donuts and they do it right here. I love their assortment of flavors and their coffee taste just as good. Way better than KK in my opinion! read more

Dunkin' - Donut plus coffee equals heaven ! - Coffee & Tea Near Me - Birmingham, Alabama

After living in Atlanta where Dunkin' is THE place to go for coffee, it was strange to me the looks I got when I recommended it for a quick Saturday morning. DUNKIN' DONUTS (GENERAL): I know it's a chain, but they really offer a wonderful selection of donuts for every taste. Although I'd rather go to Krispy Kreme or a mom n' pop shop for old fashion glazed, I always B-line to Dunkin' for their toasted coconut flavor and (more recently) the pumpkin pie flavor. Similar to pizza, to each his own- some people like donuts light and melty, but I like the dense, cake and sour cream donuts, which seems to be Dunkin's specialty! THIS LOCATION: Nice size- not too crowded on a Saturday morning. The tables were a little dirty even though the staff didn't seem to be doing anything behind the counter. On that note, I found the staff to be... distracted. I felt rude ordering, like I was interrupting their conversation. A customer should never feel that way. read more

Dunkin' - Pumpkin pie donut - Coffee & Tea Near Me - Birmingham, Alabama

Oh my goodness. As sweet as the workers are at this location, this is probably the saddest experience I've had in any restaurant/coffee shop. I walk in and browse the menu, then when I decided what I wanted I go up to the register. There is no one there. I stand there waiting for a good three minutes it seems, which is long when you're waiting in line for something. Finally as another customer walks through the door, she comes up to the register. I order a vanilla chai frozen. She rings up a hot chocolate, and a hot vanilla chai. Then rings ups a third drink. I am one person. I'm not getting three drinks? I corrected her, and she was able to just give me just a vanilla chai. She hands me a steaming hot vanilla chai instead of the frozen one I ordered. I politely asked, "Is this mine?" She says it is, so I just thank her and decide to suck it up and drink whatever she handed me. The vanilla chai was delicious, but not what I ordered. Bless her heart, the cashier that day was so confused. read more

Dunkin' - When u order a vanilla chai frozen and it comes back steaming hot - Coffee & Tea Near Me - Birmingham, Alabama

It's a Dunkin' so the food is the same at all locations. The service wasn't up to par today. The cashier had trouble parking the cash register, and kept getting our order work. Our food came out fine and the coffee was hot. The frustrating thing was the our friend order a small coffee behind us and their order took 15 min, and after a few of hey we're missing a coffee did they get it to us. The people are nice but aren't the fastest if your running late or in a hurry. read more

This store really frustrates me. Never attempt to just "stop by" before work. You will never get in and out, you will be stuck in the line for 20-30 minutes. The line is so slow and the people are sweet but they have a hard time getting your order right. read more

Been there several times around 5pm and they never have any product. Hello make more. What's the point of being open til 8 if three hours before close you have no donuts, bagels and just one muffin? Staff is like deer in headlights not understanding the problem. read more

I visit this location at least 3 times a week to get coffee before work. The line never takes too long, and the staff are prompt on getting your order taken quickly. I got a large iced caramel coffee with skim milk to drink, and a bacon egg and cheese wake up wrap. Today the coffee was perfect, but the wrap was a little stiff. The worker in the window was friendly as well and wore her mask properly. Since I was in the drive thru, I was not able to see if they were following social distancing. I will definitely be back within the next couple of days. read more

Clean restaurant and friendly staff. Convenient to uab. Highly recommend. Donuts were fresh!

Been here a couple of times and the staff has been courteous and professional. Decent breakfast biscuit, doughnuts are consistent with brand. I have not been during rush hour. read more

I never leave reviews but this dunkin was absolutely terrible. they obviously had no idea what they were doing and something was wrong with everything we ordered. the girl didn't ring any of the coffees up right. we ordered 2 of the brown sugar cold brew drinks and neither of them had the actual cold foam on them. i also ordered 2 of the everything bagel minis and 1 of the chive and onion. they gave us a couple plain bagel minis instead of the everything bagels. there needs to be some serious training done at this location. read more

Clean and friendly facility. It's was esrky in the morning hit the staff was very helpful and demonstrated high energy and polite service for the time frame!!!! Differently will return. read more

Very professional and quick. I use to go to Krispy Kreme, but that place is a zoo and terribly run.

The staff is always friendly and they have lots of other food besides donuts that is actually quite good. I particularly enjoy the chicken salad on croissant with a sweet tea. You can get in and out rather quickly as well. I do recommend going inside. The drive through can be kind of arduous. read more

Dunkin' - Chicken Apple sausage on muffin with egg whites and cheddar. Yum - Coffee & Tea Near Me - Birmingham, Alabama

Friendly staff but the coffee wasn't great and just wasn't worth it. PJs takes the cake

A spilled my entire piping hot extra large coffee over the entire floor of my car. DD staff was super nice and friendly. When I went back to give me napkins and fresh cup of coffee. Although it doesn't make my car any cleaner, it sure made me feel a lot bette. The food was served hot and fresh. Great place! Happened 11/17/2012 read more

if i was to describe dunkin' in one word it would be underwhelming. their coffee is literally water and the cream to coffee ratio is disappointing. while dunkin' is convenient, i feel like i'm doing a disservice to myself when i order their coffee. if you were to ask me what i'm scared of i would say: the employees at dunkin. even thought i am dissing dunkin i unfortunately will continue to get their coffee for what reason? i don't know. ps i am leaving them with 2 stars because my review was a little harsh. read more

Not the best DDs I've ever been to. And yes I'm from New England. Coffee never tastes fresh.

Be careful and watch your server- i saw one repeatedly handle money from dozens of customers and each time, turn around with the same gloved hand, pick up donuts and food, turn around handle money and repeat- a serious health code violation. They have boxes of wax paper next to all the donuts so it's sanitary but this person did not use them. Report this kind of stuff to their manager. On a side note, coffee is incredibly weak- adding an espresso shot turns it into real coffee, otherwise it's just watered down coffee. Donuts good as always and bagels are excellent. read more

Of all the DD ive been in my life, this one clearly is the worse of ALL. In general, i believe the service in every DD ive been too it has been excellent. This location, is different. They are very slow, half of the time food taste like leftovers. The ammount of times ive receive wrong order is also to mention. I do like their coffee but i have decided not to eat more at this DD location, too risk. Although location is optimal, considering is next to medical center, DD needs to call administrator and tell him he is not doing a good job. Coffee is good as always. Letting down DD brand read more

Went through the drive thru and had to repeat our order 5 or six times. When it got to us, it was all mixed up and cold. We had to go back inside and get our orders correctly made, but came out still with the wrong food. Had to go BACK in and dealt with rude customer service. We did eventually get the right food, But it was still cold. read more

they are always out of something and the service is TERRIBLE. it has gotten to the point that we guess what will go wrong before we go in. its a fun little game. donuts and coffee are hard to mess up though (although they try!) so i still go from time to time. read more