My friend had heard about Frothy Monkey and so we decided to check it out. We went around lunch time and were immediately seated. The restaurant is bright, quaint, and spacious. It had alot of tables. However the tables are on the smaller side.
After we were seated, we had barely looked over the menu and was asked were we ready to order. At that time I had told the waiter that we had never been there before and that should've been his clue to give us recommendations. Because he didn't speak up and give any, I told him this was our first time here and asked if he had any recommendations on food. Unfortunately, this was his first day and he had not tasted anything. All he could tell us was items that people ordered. IMO, all new staff should be able to try the menu before they start work therefore, they could give suggestions when asked.
After we put in our order, we noticed about 4-5 different staff members checking on us. It was very excessive, almost like they didn't know each other had already checked on us. For example, someone would come by to ask if we needed efills and then less than a minute later someone else will come by and ask the same question. Then less than two minutes later, somebody else will come and ask if we were OK? And then less than four minutes later someone else will come and ask the same question. I have never experienced this type of service before. I mean they were nice about it, but every other minute we had different staff coming by our table to check on us.
About 35 or so minutes afterwards, people that were that came after us, was receiving their food. My friend went to go check on our food and while she was gone, they brought our food in an to-go bag. They apologized and said they thought that we wanted our food to go. After they corrected that issue and brought our food on plates, we had at least another 15 minutes or so pass and no one checked on us and that's when we really needed assistance from a staff member. After someone finally came to our table and refilled our drinks, the 4-5 staff members started back checking on us in heavy back to back rotation. I finally asked, once we tip, who gets the money and a staff member said they all split tips.
We both ordered brunch and it was your typical "brunch" food. We had French toast, bacon, and eggs and we also had a salad. But by then our food was a little cold maybe because they initially thought we wanted it to go.
Once our ticket came out, we did notice that they comped our receipt. Even though we did not ask them to ,I do appreciate that they were trying to fix the problem even after they apologized. We did have a manager also come by the table and he asked us how our experience was and unfortunately, it wasn't the best experience, but he did add that that had just opened maybe two weeks ago so maybe they are still trying to work out the kinks and get staffing on board
All in all, nice restaurant and decent food. With them just opening, I think once they need work out the kinks then maybe this restaurant can be one of our "go to spots." read more