I bought a car from Driver's Way 10 years ago, and it was a good car, purchased at a good value. So, I thought they would be a good place to check out, now that I am in the market for a Jeep Wrangler.
I was immediately put off when I arrived and I was told that I couldn't deal with the salesperson that was available, and that I had to wait for the same agent I dealt with 10 years ago. Perhaps in theory that sounds good, but in practice it means you have to wait around for him to have time for you.
I researched their inventory and knew the Jeep I wanted to test drive, so once available he drive it around for me to drive. Despite being covered in bird poop, the vehicle was exactly what I was looking for. I went in to talk to the salesperson, where I waited, again, for him to be free. I told him I had researched the vehicle and that they were 2 grand over the highest price range (KBB Dealer) for that vehicle and that I would pay cash right then, if they would drop the price. After making me wait for nearly 30 minutes again, I was told they would not drop the price one single dollar. To justify that, they lied and said they pulled the KBB report and that their price was actually in the middle of the dealer range. At that point I ran the KBB report in front of him. Same result, they were over pricing the Jeep. Instead of admitting their error, he doubled down and suggested that KBB was giving me a different range than what it gave them. Now, I was quite frustrated, as I cannot stand dishonesty and sleazy sales tactics. I told him that I was walking away and to tell his manager that if they would take that 2 grand off, I'd be happy to come back and purchase the Jeep. This is when the salesman laughed at me and hurried me out the doors. This is what earns them one star. Laughing in the face of a customer is the absolute height unprofessionalism! I'm not sure how he has kept his job, for at least 10 years, with that kind of attitude. Despite having a great selection and network, Driver's Way just lost a customer for life. I hope that 2 grand was worth it... read more