This is a place I would never recommend to anyone. They should get 0 stars.
The service is horrible and should be considered a total nightmare. We had a dinner for 2. The price was $25.99/person. When we arrived at the front, no one smiled and no one said the word "welcome" in any language. They starred at us, waiting for us to say something first. When the lady led us to our table, she did not introduce any of their buffet. She walked a lot faster than us, so we had to constantly catch up. When she led us to our table at the corner wall, we were very disappointed. We immediately stated that we did not like the table, so we asked if we could choose the table beside it. The lady answered "Occupied". We chose another table, and she again said "Occupied". After we ran out of options, she said "You can choose a table in the middle section". We chose a table and sat down. Upon doing so, the lady removed the cutlery sets in front of me and adjacent to me, then left without saying a word. There were 4 cutlery sets on the table but we only had 2 people. So she decided to remove the sets closest to where she stands, including the set in front of me. I had to move the remaining cutlery set back by myself.
I find this interaction very bizarre for a restaurant with nice decorations and charge $25.99 for a buffet. Aren't server supposed to be friendly? Why is this lady outrageously rude? Why did this lady answer questions in a single English word (actually, she spoke two Chinese words "You Ren")? She couldn't even say a complete sentence "That table is occupied". And why did she removed my cutlery set after I sat down? Why did she not take away the sets from unoccupied seats? Is it too much hassle to think before saying and doing things?
After my server arrived, I voiced my discontent to him. He said, "Now, I have moved the cutlery set in front of you. Is there anything else?". It all began to clear up for me. This restaurant does not apologize, not officially, nor unofficially. Their service hints you to go away and stay away.
During dinner, there is a lady going around, throwing restaurant lottery cards on your table. These cards are literally thrown to your table, not put on your table. The restaurant becomes very loud during the course of the meal.
I do not see any trace of training in any of their servers. They do not automatically replace your paper napkins although it is very obvious that you need a new one. You have to wait forever to get service. The dishes are not properly cleaned and the food is mediocre. The shrimps are over cooked, beef does not taste good, and many of their dishes are awful. The peking duck was not cooked properly, so it had chunks of fat between the skin and meat. The slicing was incorrect, so it had too much meat and too little skin.
If you want to be treated like a person, stay away from this place. read more