I was lock out of my car in the cold rain in Hansville I was givin a time frame of 40 minutes and…read morehe was there in 40 minutes took about 3 mins to get back into my car and I was on my way. Thank you very much and my insurance reimbursed me for the cost.

Prompt, friendly and professional customer service -- they helped us with a lockout on short notice…read moreand worked with us on pricing. The locksmith was efficient, fast and careful, was considerate of our circumstance, and had had honest advice for better lock systems.

Any time you need to make a call to the call center, expect a 2+ hour wait time on hold. Every…read moresingle thing you do with them costs $140+ weather its your rental fee, service fee and another $200 to install and take out. This specific location has friendly staff but everything else about this company is a cash grab. EXPLORE YOUR OPTIONS BEFORE EVER CONSIDERING THIS COMPANY

This is a really cool place to install your ignition interlock if you have to do so so. The waiting…read moreroom is comfortable with your own television with all cable channels, Keurig coffee and comfy chairs. There is little to no waiting and the technicians here are the best in the city. If you have a new car, Smart Start will automatically advise you go here rather than other locations. I have been to several smart start locations and this is the best so far. Very close runner up would be Kirkland location.

Have had rock chips repaired 4 times and they are still holding. Quick no appt needed service,…read morefriendly and helpful

My Nissan Murano developed a serious water leak due to plugged drain lines in the sunroof. The team…read moreat the Autoglass Clinic expertly removed the entire sunroof to access and clean out the drain lines. They were professional, courteous, and excellent communicators providing updates throughout the process. I would highly encourage anyone to contact them for services.

At first I thought the same as the rest of these customers. Linda is a nice lady who was actually…read morereally down-to-earth and friendly once she warmed up to me. She probably has to deal with some angry customers every day and she may be jaded. And no she is not trying to squeeze out every penny, that is the state and their laws about interlock systems. The equipment has been great, service was great and fast, and she charged me less than the people who were servicing my interlock in Oregon. Maybe you guys had bad service because you were unfriendly individuals to begin with. Try smiling and making easy conversation with people sometime, really does wonders.

Wow these people are so rude. Don't use them! They have a total power trip! Not cool!read more

I've been having issues with the buzzing noise on my boat speakers for a very long time since the…read moredeck and amp was installed previously by another company. I found Sound Waves and Dan did an amazing job! I even attempted and spent hours on my spare time to locate the issue and I know Dan spent numerous hours and wasn't going to give up until the work was perfect and to my satisfaction. Boat was Upgraded! It wasn't easy but I'm thankful for his professional attitude and excellent customer service. I am already making other plans for another upgrade in the Fall. Thank you Sound Waves!

I spoke to Mario the owner and was not impressed with his answer on quotes for 3 vehicles I…read morewanted remote starts very high in price, thought I would get discount having 3 vehicles to do but was not impressed!

I get that everyone who comes here is likely frustrated to begin with. But I went with a friend…read moretoday and the staff showed up 10 min late, we were the first arrival but they serviced 3 other cars before hers. Then they said she needed a new camera- ok- so the gal decided it was good time to walk to get lunch- she's been here 20 min- leaving the guy to do the work. When she returned 30 min later she let him know he had done it wrong. So here we sit. Over an hour we have been here for their malfunctioning equipment. Not once have they apologized.. This was already a reschedule- because this same guy didn't know how to fix it two days ago. Why in the world did she leave after 20 min? Why in the world did they service 3 other people that came after us? Also- curious why one guy showed up handed them a wad of cash and then left- super fishy. Unfortunately you are at their mercy. And it ain't cheap either.

This place honestly only cares about money. They don't have anybody's best interest at heart. They…read moretold me to take my interlock out 6 days early then when I was supposed to just do they could send a failed report so I'd have to have it in another 6 months. I want to do a class action lawsuit if anybody is willing to help. Plz

Documented Overbilling, Runaround Tactics, and Zero Accountability…read more Avoid Smart Start. This has been one of the most frustrating and financially draining service experiences I have ever dealt with. I was quoted specific pricing for installation, service, and uninstall. The actual charges did not match what I was told. During my last two calibrations, my account was charged double without my authorization. I was told the charge "had to be pushed through" just to schedule the next calibration -- regardless of my consent. The device is scheduled to be uninstalled on 4/15, yet they scheduled another calibration for 4/28. Today is 3/2/2026. That calibration is less than 60 days from the one just completed. It makes no logical sense and raises serious concerns about how these appointments -- and the associated charges -- are being handled. When I asked about the uninstall fee, I was informed it would be approximately $150 more than what I was originally quoted. The worst part has been the complete lack of accountability. Corporate tells me it must be handled by the service location. The service location tells me it must be handled by Smart Start corporate. Back and forth with no one taking responsibility. I spent over 1.5 hours on the phone trying to get answers, was transferred repeatedly, given inconsistent information, and ultimately disconnected without resolution. No straight answers. No ownership. No professionalism. I have documented call logs and recorded conversations confirming the pricing information I was given and the explanations provided. I am fully prepared to share this documentation publicly and with appropriate consumer protection agencies if necessary. Between the inconsistent pricing, unauthorized charges, questionable scheduling, and constant runaround, I strongly recommend choosing another company.

They begin the process lying. At every step off the process there was extra charges above what…read morethey tell you in the beginning. They are worse than thieves and con men. I would say the cost over the 6 month period cost 3 times the initially explained costs. At the very end it prolly cost 400 between smart start and mechanic shop on removal process. Always have extra 100 put away for cheats on calibration day. It's worse than mafia. And say you dont have the money they want thier device will lock and hold your vehicle hostage. I just completed the program for my license but if I new then whati know now id have went somewhere else and save alot of money . Working for a government agency running scam and extortion racket.....

I would not recomend going through Draeger for a ignition interlock device. I have had their…read moreequipment installed on my vehicle for a year and have had nothing but problems with this company. I am due to have their equipment removed from my vehicle and have been lied to repeatedly about paperwork being sent to the Washington State Department of Liscensing. I have repeatedly called and each time I got a different story. One lady even told me it was sent before she even knew what my name was. These people have no regards for the impact they are having on peoples lives. I think they are only stalling to squeeze another month of service fees out of me. There are plenty of better options out there for a Ignition interlock device. I will be providing updates on their progress.

Draeger interlock in Tumwater is the best place to get an interlock hands down. I have a five year…read moresentence with an interlock devise almost complete. Life was interlock hell before I went to Dreager. Very knowledgeable courteous staff.

I went against my rule which is, not to hire anyone without reviews on yelp but I took a chance on…read moreRickyz Auto and I am glad he did. Fredrick came and took his time to get my car up and running again. He replaced my rack and pinion in my VW Passat and I am up and running again. I also believed that using him instead of going to the dealership saved me money. I could tell that he genuinely cares to do right by his customers. I asked a few questions and realized that he is quite knowledgable with cars, I believe I just found me a mechanic, I can count on. The reason my review maybe the first one, is because he is knew on the yelp platform. You want a mechanic who will come to you, try Rickyz Auto and I hope you get Fredrick.

From the owner: We are happy when we meet our customers' needs. read more

Charles is great. I missed an appointment and had a lockout situation, he was able to get me in…read morebefore a holiday on a busy afternoon. I've had a lot of issues with other interlock locations, this one has been hassle free.

Go anywhere but here rude, terrible customer service always claim to be busy but when you go…read morethere's just a fat guy either sitting eating or smoking next to his rav4. What a joke