Went in last Tuesday to buy concrete , by the time I left the store I had one of the employees…read morecoming at me in a threatening manner ! (Also in my opinion threatening me ) he was calling me names (" F---ker" and "limp dick") I have been trying to get ahold of assistant manager , they says she is there 4 hours a day ( but never there when I call) The manager ((Richard Eck ?) they say is there only on Thursday (but not when I call on Thursday) So Calling John at corporate?

This store staff is incredibly rude. I literally went through the entire store without one person…read moreoffering to help me find anything. And without asking me to wear a mask. Then when they finally approached me to tell me that I could not finish my shopping because I did not have a mask on. I told them that I had a medical condition and that I could not wear a mask. They then proceeded to tell me that even though I had that medical condition they would not allow me to purchase the items that I already had picked out. This store is garbage and should not be shopped at. So much for living in America home of the brave land of the FREE! Yelp would not allow me to give it a zero Star rating otherwise that's what this would be.

I've lived in Bremerton since January 1984. I've only ever been in this store twice in all that…read moretime. Years ago I purchased a 55 gallon drum from them. A few months ago I went there to look for a post hole digger. Right away I noticed a sign advising the customers to be more kind to their employees. Employees are supposed to be trained on how to deal with difficult people. A second sign informed that they no longer accept cash, period. I asked them why. Their answers were; 1). we don't want to get robbed and 2). cash changes hands too many times and who knows what is transmitted along with the cash from person to person. Personally, my immune system has always protected me from that scenario. That's fine I guess if that's their reasoning. I see no reason for me to ever have to go there again. Ace Hardware in not too far away from them and I've always gotten great service and a 10% Military discount there.

I was looking for 10ft pieces of screen molding to improve a rickety stair railing. I found this…read moregem of a hardware store with the straightest 3/4" x 10' hemlock you have ever seen and at half the price of the bent wood at the big box stores. The place is like the handyman basement shop. Everything you would ever need and some stuff you wished you had. And this dream shop comes with the most delightful help. All three of the front desk staff and the yard folks were happy and very helpful. Just great. Bremerton and Kitsap county you got a gem here. Before driving to any big box to dodge forklifts and beg for help stop here. Best start to any project and worth the drive.

I don't normally write reviews. After a couple years worth of experience, I feel it's warranted…read more 1. They are an ACE in name only. They do not accept coupons that ACE uses on their app or mailing. It means nothing to them. 2. They do not honor military service like other ACE stores. Not on Veterans or Memorial Day. Not ever. Which is crazy because this is WA with active bases all over this state. 3. Got a Weber grill and propane tank. The tank leaked and the gauge didn't work. Brought back the next day, and they tried to blame the tank fill on Bay Hay & Feed. Said the gauge never really works on them accurately... blah blah. Did not want to exchange the tank. Basically had to hold my ground as a customer with a receipt less than 24 hours after initial sale. They were very unprofessional about it but eventually exchanged. The tank was leaking so bad in the car ride over mind you, all windows had to be opened and we left the tank outside the store doors when conducting the exchange. The manager wanted to actually inspect and attempt to fix the tank and give it back to us. WTAF? Seriously? What happened to honoring the customer who has chosen to spend money in your store? 4. After all this went back a couple months later to buy a small part. Needed to use the restroom. The sign for bathrooms is clearly marked. The door was blocked by piled up boxes with a sign saying...Not working/available indefinitely... the door directly across which is obviously a bathroom as well, is marked Employees Only. When I asked to use restroom, I was told to go across street at Walgreens or the McDonalds. Ummmm ..... here is the deal.... I'm not spending money in those stores. I chose yours for business. Seriously? On Bainbridge Island of all places, is using the restroom that big of a deal? Do not spend your money here no matter how convenient you may think the location is. Take the 20 min drive to Poulsbo or Silverdale.

Very knowledgeable employees work here. The hardware selection is very helpful for adding a few…read moreitems that are desperately needed to finish a project. The home goods section is also super nice. I'm glad to have this great resource in my neighborhood.

Went on a Sunday took a while for waitress to get to our table started off friendly took our order…read morewhen food came my order was wrong asked for cup of chowder instead of fries she brought fries, on Bill charged for the chowder that I didn't get my wife ordered bowl of chowder witch was served with burnt toast for six bucks mostly charcoal, waitress seemed to be mad that we complained sorry Erica not my fault! On the other hand food was good except charcoal bread!

Fantastic special tonight (gnocchi and heirloom tomato). We sat at the bar and of course friendly…read morestaff and bartender that chatted with us and enjoyed the conversation n

Friendly and helpful staff. Plenty of parking at this location. So many awesome things, options,…read moreand great prices. From gardening to farming tools, animal feed, outdoor decor, furniture, clothes and even live chicks!

Our dog had an appointment for 2:00 today.It was scheduled a week ago. We were told she would be…read moreready in 2-21/2 hours. We waited and had no phone call. We went to see if she was finished. We were told it would be another hour. We had 2 calls telling us she was still not done at 2 different times. Five (5) hours later, we finally got the call her grooming was done. This store was closing in 5 minute. The only explanation we got for the delays was "things happened out of their control."A simple call asking us to reschedule would have been in order to lighten their load. Instead our new puppy sat in a cage for the better part of 5 hours. Needless to say, we will NOT be using Wilco's grooming again.

Flock Cameras! Be aware fellow Kitsap. If this type of…read morestuff concerns you-- FYI! Lowes & Home Depot, have FLOCK CAMS in the parking lots of this location + others. I've never had any problems with Lowes or Home Depot before but now? This is anti-American.

This location has plenty of parking, prices are great, and plenty of employees to assist when…read moreneeded. We came for a hummingbird feeder. They had a great selection of choices and the price was affordable. We were happy.

Upon entering for a gutter question, the clerk at the front counter asked if I needed help. She…read moretold me to go to the end of the aisle and wait for help. I stood there while groups of employees walked by and no one stopped to ask if I needed help. Initially walking down the gutter aisle an employee was already helping someone and as I approached the employee turned around and walked away and also being in the group that walked by. I eventually walked over to the other aisle and asked for help from an employee that was helping someone else. He was really nice and a big help. So why was I ignored by about 4 other employees? Who knows. I've been in this particular ACE in Belfair and occasionally the employees are nice but a good portion of the times they are not. It must be miserable working there.

Everytime I go there people are enthused to help find what I need. They don't take you for an egg…read morehunt and go right to the item. Today Cheryl helped me locate furnace filters. Very positive bunch of people. Thanks!

Gage the cashier is an absolute creep! Hit on my 15 YEAR ILD granddaughter!! ... Fire him asap or…read moreloose all your customers!!

We come here often for all the things. Everyone is always friendly and asks us if we need help with…read moreanything. The selection they have is usually what we need about 7 out of 10 times... Bc it's Kitsap and that's just how this area works. Daniel was super helpful when we were looking for shower items, and it was a great price.

I tried ordering something from them and they said I needed to go to the Ace website as they…read morecouldnt do it over the phone. I tried 3 times and all 3 times my order was received and then cancelled for some reason. No one could tell me why and I bounced around between customer service in store and online. after over an hour I gave up. I will not do business with hem again.

What happened to them? I shopped Mclendons all the time. Mainly because of customer service…read more Everyone was very friendly and always wanted to help. I went in this morning at about 8:15. No one acknowledged me at all! I walked past 4 people, nothing. I went down an aisle a woman was working at. She grabbed something out of the cart and went around the corner. I had to move the cart so I could get my cart by what I was looking for. It made a lot of noise. It was when she came back she said sorry and wanted to know if she could get somebody to help me. I said no. I was at the paint department and the woman at the key kiosk never said a word. I decided to just leave. Even the 2 cashiers, who were just standing there, said nothing as they watched me walk out the door. I stopped shopping Lowes because their customer service was bad. But I think I will give them another try!

Great customer service, friendly staff in spite of being very busy and a well stocked store. Plenty…read moreof parking

Best propane prices and helpful in service. Friendly service behind the counter. Feels like small…read moretown service from the past.