I am very disappointed in the mechanics and customer service. I took my Karcher pressure washer to them because we were having an issue with the "pressure." I should have been wary initially when they called my husband on 6/19/17 to say they were unable to start it. He showed up, asked to give it a try and after pulling the choke, it started up on the first pull. As a mechanic, how to do forget to pull the choke? Okay, be that as it may, we figured they still knew more than we did on how to fix the pressure issue so left it there to be repaired. We get a call a little while later saying it's fixed, $71.94 later and for 45 minutes of their time, I was told when I picked it up that the fitting was on backwards, but otherwise it was "a good little machine" by the mechanic. We took it home to test it. First pull of the trigger, pressure was fine and it remained fine so long as you didn't take your hand off of the trigger, but if you took your hand off the trigger, no pressure. I was annoyed that I was charged for 45 minutes of time to turn a fitting around that likely took 5 minutes or less and the exact same problem we took it in for remained. I waited a week and a half to decide what I was going to do about it, then called when I took a second look at their invoice which stated "30 DAY WARRANTY PARTS AND LABOR WORK DONE." I assumed that this would be easy, make a call, and they would say, "Bring it back, we'll take a look." But, no... I was told by the mechanic that took my call that it worked fine when they had it. I asked them how they tested it and was told that they they used their own gun and ran it for a couple of minutes without issue. The mechanic then proceeded to tell me it was probably MY gun or MY water pressure because it worked fine for him. I told him, same problem at two different homes with two different water systems. He then proceeded to blame it on my gun. I'm fuming by now, because if you had my pressure washer for less than 10 minutes for a pressure issue, but never tested MY gun and instead used your own AND charged me for 45 minutes, WHY DID YOU NOT TEST MY GUN? The mechanic then advised that 45 minutes was their minimum billing. I wasn't getting anywhere with the mechanic so ended the call and went on my own quest to find the source of my pressure washer pressure problem and found it here: https://youtu.be/WfUcXlBZRxk. My pressure washer is now fixed BY ME and cost me about 10 cents or less in white lithium grease and about 15 minutes of my time, including fully testing it. If I left it up to the mechanic's advice it'd be out another $30 for a new gun. Small Engine Clinic, you need mechanics that know what they're doing and will also take responsibility for failing to properly make the requested repair, which I paid for. Now the real test is what will you do to make this right? read more