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    PacWest Propane

    4.6 (32 reviews)
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    Services - PacWest Propane

    Propane

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    They dont fill up Vehicles. They said they dont have an employee who can fill Vehicles at their location.

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    Thank you so much for the positive review!

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    10 years ago

    I had pac west out to fill my tank again today. Fast professional service at a good price. Rare to find this type of service now days.

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    Ask the Community - PacWest Propane

    Review Highlights - PacWest Propane

    The rep explained everything clearly and was able to get someone out within a few days to fill up my tank.

    Mentioned in 12 reviews

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    CHS

    CHS

    (9 reviews)

    "Customer service" is supposed to be about offering service to the customer, correct?…read moreFor the very first time, after being faithful customers for 23 years with this company, we ran out of propane this morning. Upon calling to find out why our service was stopped, my husband was actually yelled at by the first woman he spoke with. She treated him as though he were a delinquent, trying to scam her! Their mode of business/payment is...they fill the tank, then leave the invoice on a doorknob. Ours had been left outside on a rainy November day on the ground next to a door we rarely use. So the payment was very late. Upon discovery, my husband called immediately and made the payment. He was told that this would not interrupt our service at all. Then they thanked him for making the payment. Today he had the phone on speaker, so I heard the entirety of the conversations. He was so very patient with this woman's' unprofessional attitude. She was rude, disorganized, disrespectful, repeated herself multiple times, and when she didn't like a question he asked, she just raised her voice to get him to stop speaking. The second woman he spoke with was SO condescending it was ridiculous. She kept repeating things very slowly as if he wasn't understanding what she was saying. I might add...my husband is a very successful businessman who has dealt with the public and bookkeepers for 40+ years. He's extremely sharp. He was asking an entirely different question. But she just kept repeating her answer to the previous question. Both these women have absolutely no business being in customer service. We are business owners ourselves. My husband said if our employees treated our customers this way, they would be fired. They told us because our payment was so late that we no longer qualify for their automatic refill program. Now we have to request a refill, then be home when they come to refill, and pay them on the spot. We asked why they don't let people set up automatic refills and payments with a credit card. We received no satisfactory answer. But they did take my husband's credit card out of their file and charged him more than they needed to, before they would send a driver out to fill our tank. I know, I know. It doesn't make any sense at all. This company sort of has a monopoly on propane services around here. I guess that's why they don't really seem to care much about customer service, even to people who have been faithful customers for over 23 years. I will add this: my husband called again and spoke with a gentleman I'm sorry I don't know his name. He took care of things immediately. I won't go into all the details, except to say this, HE should be running their customer service department! Believe it or not, I have actually left out details about the extra fees the women tried to charge us, along with all the rather insulting comments they gave my husband about missing a payment. I would just say if you call and a woman picks up the phone, hang up and call back and hope you get the guy!

    I've been a customer with CHS for many years and have no complaints. They are always friendly to me…read moreon the phone. I expect that during snowy or icy conditions they will not risk their drivers' lives for my comfort. My heat is always set at 63, so the people complaining they had to turn their heat down are clearly more concerned for their own comfort than that of others. And for some unstated reason, Yelp doesn't show the other 5-star rating. Yelp is a terrible place to go for reviews anyway, you know that, right?

    PacWest Propane - propane - Updated May 2026

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