Wow this place is packed with stuff floor to ceiling…read more We stopped in here because we needed to have a key made for our car. Tried to have the key made elsewhere with no success. After calling an auto repair shop they told me to go to Coast Do-it Best Hardware. First try and the key works! The staff is friendly and actually converses with you. Also if you ask anyone in there if they have something they will take you right to it. I like this especially in this store because there is so much in there you can easily get lost.

Excellent service! The selection was amazing. I needed a new bolt and parts for my outboard set up…read moreand they went above and beyond to help me find what I needed.

Thank you for the neighborhood hardware! Living in West Bremerton makes it difficult to finish a…read morehome project because the box stores are in Silverdale. Though at times Kitsap Lumber comes through from time to time, they close early on Saturday and don't open on Sunday. Having Ace 5 minutes away is handy. The staff is friendly and helpful. The store is laid out nicely, clean and well stocked. They might be a little higher in price, but I'm happy to pay it if it saves me a trip to Silverdale and I can be back at home in less than 15 minutes.

Went in last Tuesday to buy concrete , by the time I left the store I had one of the employees…read morecoming at me in a threatening manner ! (Also in my opinion threatening me ) he was calling me names (" F---ker" and "limp dick") I have been trying to get ahold of assistant manager , they says she is there 4 hours a day ( but never there when I call) The manager ((Richard Eck ?) they say is there only on Thursday (but not when I call on Thursday) So Calling John at corporate?

I wonder whether anyone else has noted in her or his review that this store has a back room where…read morehandy employees can do simple repairs on household items using equipment that customers don't have to purchase!! I was at the store recently, and an employee who is a retired mechanical engineer rethreaded a hole in a vintage metal bookend for me (using a single screw that I purchased at the store) so that it will hold together tightly now! I was (and am) so impressed with his skill and the store's willingness to let him make the repair for me on the spot! I was charged only $5 for this service. Thank you so much, Ace Hardware!

I don't normally write reviews. After a couple years worth of experience, I feel it's warranted…read more 1. They are an ACE in name only. They do not accept coupons that ACE uses on their app or mailing. It means nothing to them. 2. They do not honor military service like other ACE stores. Not on Veterans or Memorial Day. Not ever. Which is crazy because this is WA with active bases all over this state. 3. Got a Weber grill and propane tank. The tank leaked and the gauge didn't work. Brought back the next day, and they tried to blame the tank fill on Bay Hay & Feed. Said the gauge never really works on them accurately... blah blah. Did not want to exchange the tank. Basically had to hold my ground as a customer with a receipt less than 24 hours after initial sale. They were very unprofessional about it but eventually exchanged. The tank was leaking so bad in the car ride over mind you, all windows had to be opened and we left the tank outside the store doors when conducting the exchange. The manager wanted to actually inspect and attempt to fix the tank and give it back to us. WTAF? Seriously? What happened to honoring the customer who has chosen to spend money in your store? 4. After all this went back a couple months later to buy a small part. Needed to use the restroom. The sign for bathrooms is clearly marked. The door was blocked by piled up boxes with a sign saying...Not working/available indefinitely... the door directly across which is obviously a bathroom as well, is marked Employees Only. When I asked to use restroom, I was told to go across street at Walgreens or the McDonalds. Ummmm ..... here is the deal.... I'm not spending money in those stores. I chose yours for business. Seriously? On Bainbridge Island of all places, is using the restroom that big of a deal? Do not spend your money here no matter how convenient you may think the location is. Take the 20 min drive to Poulsbo or Silverdale.

Went on a Sunday took a while for waitress to get to our table started off friendly took our order…read morewhen food came my order was wrong asked for cup of chowder instead of fries she brought fries, on Bill charged for the chowder that I didn't get my wife ordered bowl of chowder witch was served with burnt toast for six bucks mostly charcoal, waitress seemed to be mad that we complained sorry Erica not my fault! On the other hand food was good except charcoal bread!

early family birthday dinner celebration mid week. attentive…read moreserver and something for everyone on the menu, from sides to small plates, carnivore to vegetarian. food came fairly quickly and was generally tasty but nothing wowed me. pricing was very seattle. essentially ~$20-30pp without a cocktail or alcoholic beverage. the hardware store has been a staple on the island for years! i just wish my hippie burger had had more flavor.

I am grateful for the expertise shared with me yesterday, by the electric parts specialist. I…read morewanted a lamp shade harp, which part, this store did not even stock. However, the specialist spent more than 30 minutes with me analyzing the specifications for my lamp shade and educating me as to the important measurements to keep in mind. What a wonderful neighbor this business is. I am so glad I live near an Ace Hardware Store !

DO NOT SHOP HERE. When a lid on the paint shaker was not secured, and splattered paint all over our…read morecoats, the store manager denied liability, and then was verbally abusive over the phone. After they agreed to replace the jacket, the owner/manger went back on their word. Our family has shopped here for years and will never return, very dirty business.

I came to Stoneway feeling a bit overwhelmed and walked out w most of what I needed to tackle the…read morejob of Installing a USA faucet to European fittings. Ben was awesome. He patiently walked me thru every bit I needed measuring and testing connectors looking thru photos and never once made me feel I should know all this already. Which as a woman I truly appreciate that. Thank you Ben and Stoneway. We added one more fitting and a cutoff valve a friend happened to have on hand and our new faucet works great!!!!

I just have to rave about the great folks at Stone Way hardware. They are so helpful and once again…read morespent the time to help me get the pieces for a fairly comp project together.

They were SO HELPFUL!! Before calling Five Corners, I called two other hardware stores. I needed a…read morevery specific item to finish a home project. The previous two stores told me that they couldn't help. I called before going in, and was delighted to learn that they had what I need! When I got there, they were quick to point it out, remembering my phone call. Great selection & service, I'll be coming back :)

They always have what I need and always have knowledgeable people working to help if I have a…read morequestion. I love the variety of things they have, and they always have a quick restock if the item you need is out of stock. Been going here for 15 years now and wouldn't change a thing!

It's hard not to think of the big box stores when it comes to hardware. I need to hit Ace first…read more They may not have every itm, but they have the most helpful staff, it's well arranged and the pricing is just as good as the big guys, with the exception of some loss leaders. It's fun to wander around a big box hardware store for 2-3 hours, but ve big box hardware stores but can spend 2 hours finding things. It can be fun if you have the time, but savings are usually only on individual loss-leaders, and wondering, "I wonder where this could be." Perhaps this could be called a "curated" hardware store. They don't carry the crap, but still have quality items at most price points. The only real negative here is parking, but evenings and weekends are not a problem and it may take a bit, but there's always something within 2 blocks. As I wander in Hero Ace, I have time to look at items and remember, "Oh, I need one of those."

Been here several times; so handy and perfect walkable location. Staff helpful but not pushy.read more

I'd sooner do business with these people than I would with Home Depot or Lowes if I can. First…read moreoff, the customer service is what you should expect from a top notch local hardware store. Not overbearing and looking for a commission. Just genuine people providing genuine help. And it really shines! Second, I challenge anyone to say they CAN'T find something here. If you know what you need, then the staff is readily available to help you to find it and get you in the right direction. If they don't have it, they will STILL point you in the right direction. Or order it! Summary, great group of people and screw the big box retailers! Support local!

I love the old-fashioned popcorn machine and free popcorn that they have at the store…read more I've always been able to get pretty much anything I need especially at the last minute like a nail, duct tape, bees/hornets/wasps spray, toilet seat, backup keys, and so much more. Super friendly and engaging customer support. The folks at work here really do seem to care. Another thing I love are the random cool things that you can purchase, like gift cards, and various trinkets. That they have those things has helped me grab some last-minute birthday and other holiday items for friends when I would have completely forgotten the special day. It is a nice neighborhood hardware store that serves its basic purpose and much more.

I was looking for 10ft pieces of screen molding to improve a rickety stair railing. I found this…read moregem of a hardware store with the straightest 3/4" x 10' hemlock you have ever seen and at half the price of the bent wood at the big box stores. The place is like the handyman basement shop. Everything you would ever need and some stuff you wished you had. And this dream shop comes with the most delightful help. All three of the front desk staff and the yard folks were happy and very helpful. Just great. Bremerton and Kitsap county you got a gem here. Before driving to any big box to dodge forklifts and beg for help stop here. Best start to any project and worth the drive.

I've lived in Bremerton since January 1984. I've only ever been in this store twice in all that…read moretime. Years ago I purchased a 55 gallon drum from them. A few months ago I went there to look for a post hole digger. Right away I noticed a sign advising the customers to be more kind to their employees. Employees are supposed to be trained on how to deal with difficult people. A second sign informed that they no longer accept cash, period. I asked them why. Their answers were; 1). we don't want to get robbed and 2). cash changes hands too many times and who knows what is transmitted along with the cash from person to person. Personally, my immune system has always protected me from that scenario. That's fine I guess if that's their reasoning. I see no reason for me to ever have to go there again. Ace Hardware in not too far away from them and I've always gotten great service and a 10% Military discount there.