We had problems with incorrect color of roofing material for our new home. After an in-depth…read moreconversation with sales rep Courtney Smith we settled on the correct color for our roof and she followed up on our credit due. Outstanding service from Courtney that helped us feel good about the right color of roof for our home and setting. Much appreciated.

Such a snazzy website for such nasty people…read more I called on a Monday to pay for a roofing order that my contractor had placed. Unfortunately the type and color I wanted weren't available at this location and it would take 3-4 weeks to move the 1.07 pallets of shingles I wanted (1 pallet plus 4 bundles) all of 60 miles. I was willing to agree on another color that they had in stock, but instead of options I was greeted with "IF YOU DON'T KNOW WHAT YOU WANT THEN MAYBE YOU SHOULD CALL BACK WHEN YOU DO." Fortunately WCS has competitors so I will never have to call back.

As soon as they install your granite you're given a form to sign saying it was installed to your…read moresatisfaction. No time to really check it out. It wasn't until after they left and I was taking it all in that I found the dime sized chip behind the faucet. That made me look at everything more closely and I found little spots scattered here and there that were dull and not sealed like the rest of the countertop. It's not easy to see with the variation of color and all the swirls but it may affect the countertop in the future. I signed that form stating everything was fine so I will have to live with it. I didn't know I had to ask to have holes drilled to anchor my dishwasher. You would think it was obvious since the screws were sticking out from my new dishwasher waiting to be anchored to my counter when they installed it. Every time I open the door to the dishwasher and pull out a rack the dishwasher tips forward then I have to lift it back in place, very annoying. It just reminds me why I'm not going back there to do my bathroom. I'll have my bathroom guys fix the kitchen issues. Don't forget to ask for your leftover piece of stone. I had about $1000 of granite leftover (3 slabs) They don't automatically give it to you if you don't ask. They sell it at full price. I had enough to make a side table the perfect height for kneading bread and sold the other 2 slabs. I'm glad the kitchen remodel is over. I'm looking forward to working with the staff at Works Granite and Stone. They have 5 stars and ratings say they are thorough and professional, so maybe this time will go more smoothly.

Super happy with the quality and service that we received. All the costs were itemized on the bid…read more We found no unpleasant surprises at final billing. When we went to pick out the granite, we found a great selection and a helpful staff to guide us. They showed up as scheduled for the template and installation appointments. The installers were very respectful and addressed all of my questions. This was the most pleasant part of our bathroom remodel!

Best propane prices and helpful in service. Friendly service behind the counter. Feels like small…read moretown service from the past.

As the contractor base of Port Orchard was connected to Arrow lumber because of Chris Petersons…read morerock star reputation and personal touch as a true friend of the construction community. He left Arrow last fall and with great happiness our lumber professional is now at Builders first Source in Gig harbor. Our friend and Lumber Pro is BACK !!!!!!

Well...Here's my crazy experience with this company. I ordered an $11K roof system with the…read moreexpectation that it would be delivered to my construction site (I'm on my 4th owner general build so not my first rodeo). When I called to check on the order they said, yes it came in. I said, when will it be delivered? I was promptly told, you said you didn't want it delivered. I said, no I didn't, I have no means to get it to the sight, of course I want it delivered. The salesman said, I asked you if you wanted it delivered and you said the price was to expensive (like $200). I said, that conversation never happened (getting a little hot under the collar now). He said yes it did do you want to talk with my manager (his drinking buddy that sits next to him). He got on the phone and said, how can I help you? I started my story and he kindly interrupted me to say, sir, I was right here when the conversation happened (now circling the wagons). I said, look I'm not gonna argue, how do I get it delivered? Well we don't deliver but perhaps the company that delivered it can do next time they're in town. O.K. let me know when. I decided to call back and speak with the GM. He listened and made empty promises and was as worthless and unhelpful as the rest of his team. After many unfulfilled promises to get my product delivered, I found my own way to get it to the site. I would be very cautious before doing business with this group in Bremerton. They have zero customer service and problem solving skills. I have to say that the forklift driver was a very pleasant and accommodating individual, they should consider having him teach their customer service class.

My God. For starters the delivery guys stacked so many bundles of roofing on 1 rafter that it…read morecracked it. Had to take off sheathing and replace the rafter. They didn't deliver many items on the list and never said a thing about it. Had to go back several times for missing items. And returns...oh brother you better hope you don't have a return. For starters, Tyler, the guy at the front desk has no clue how to begin a return...he turns around to the 2 guys in the back every minute or two for help, they begrudgingly come out and help him, only to disappear into the back or out in the yard again, and on it goes. I spent over an hour there on 2 returns. They tried to stick me with a 15% re-stocking fee. I pointed to all my paperwork, then all around the inside of the store and said tell me where it says I'm on the hook for a re-stocking fee. Luckily they agreed and didn't charge me for that. Then they can't refund my credit card even though that's how I paid for everything. They had to credit back the roofer's account with them for store credit, then I took that amount off what I owed the roofer- luckily he was ok with that. On my final return I had already settled up with the roofer so there was no other way than to submit for a Corporate check for my refund, which takes 4-6 weeks to receive...4-6 weeks! After spending 30 minutes trying to figure out a corporate check, Tyler, the less than proficient face at the front, finally tells me as they are about to close that he will e-mail me a copy of the return and a timeframe tomorrow morning. I wait 2 weeks and nothing. Call Tyler back and he's clueless, said "oh yeah corporate checks take 4-6 weeks". I said I understand that but you never sent me the receipt for the return. "Oh, let me get your e-mail address and I'll send it". I said you already have it but here it is again. Doubtful that anything will show up but we will see. Long story short- think twice before doing business with Pioneer Building Supply. I will give a compliment to Aaron however. Aaron knows what he is doing and knows how to treat customers.

Seriously absolutely terrible. Let me tell you the bad things and the one shining light of the…read morewhole situation. First of all I went in to buy only one part and should have only taken 5 minutes or less. But instead I ended up wasting 30 minutes of my time and ended up walking out due to the lack of knowledge and underpromised helped. First of all, I only need a faucet part. I ended up looking at the parts and couldn't find anyone in the area to help me. I noticed after 5 minutes that other people were doing the same thing. Finally a lady ended up walking out of the area to find help and ended up finding Keith. Keith ended up helping her and took about 5 minutes. So after patiently waiting now 10 minutes, I asked Keith when he was done with the nice lady if he could help me out for a minute. He ended up telling me that he would call somebody over here on the certain aisle to help me out. After patiently waiting 15 minutes with no one even remotely stopping by. I ended up walking up to Katt to see if she could help me. Waited another 5 minutes and no ONE. Holy crap still terrible service. Ended up running into Donald who seemed to be a manager, who was on the phone and I asked very strongly since I haven't been helped at all to get help. He stated that he would send somebody over to help me. I said very strongly that, that response didn't help out 25 minutes ago. Finally the one shining light. LAUREN. Lauren had no experience in plumbing but her brother was a plumber. She text him and called him for answers. We ended up sending pictures to her brother and still her brother wasn't there so he couldn't answer any of the questions with confidence. I sincerely thanked Lauren even though I wasn't able to be professionally helped. I ended up walking out of the store and went to Ace Hardware where I was helped within minutes of walking in. Found my part and was happy. Even though Lauren didn't help me! SHE WENT OUT OF HER WAY TO COMPLETELY TRY AND HELP ME. The others were absolutely terrible. Donald on the phone on the sales floor in a camo vest and not helping at all (Dismissed me like I was nothing). Keith who lied about sending anybody to come and help me, especially if he was just done helping somebody else out. Plus I patiently waited the entire time while Keith was helping out the nice lady. Katt was honest and said she didn't know anything about Plumbing and would send somebody. Honestly LAUREN who went over and beyond to help, but still couldn't. I can 100% appreciate the help. Sometimes times are tough but seriously don't say you are going to help and not come through. I wasted so much of my time while I had groceries in the car thawing out. I'm seriously mad about how the LOWES organization treated me. I'm pretty much done spending money there unless I seriously have too. I wanted to give negative stars because of the lack of service. But I'm giving two stars only because of Lauren who went out of her way to call and text her brother to try and help and solve my problem. For someone as young as she was, I'm impressed by the genuine impression of Lauren.

I would give it a 0 if they would allow me to. Yes I read the reviews, shame on me for going with…read morethem anyway. Let's start with the staff in Tacoma Lowes. Making an appt waiting for ordering cabinets stood around for an hour and no one showed up nor did anyone try to help us. They all sat at one desk and talked and looked at their phones. Went to Port Orchard. Real nice staff, Ordered Full kitchen remodel in MARCH. This is June, broken cabinet delivered, had to reorder and it took an extra 6 WEEKS! Just installed! HALF ASS. Missing shelves, Drilled holes into my beautiful cabinets, ruined 4 drawers, Warped doors, Gaps between the wall and the cabinet. They Decided once cabinets were in that the molding wont work. Someone measured WRONG! Waiting for new drawers and missing shelves! Reimbursed me for installation of the crown molding, not for the crown molding it self that was purchased that is now sitting in my garage and I have to dump it! Cant give me my $814.00 on my credit card is giving it to me As STORE CREDIT. Now im stuck with them to spend another chunk of money so really they didn't reimburse me at all. Yes going to the BBB. This is a terrible big box store, screwing ppl right to left and not giving a S---T! I have pictures would love to share. Sorry I didn't go with local company but couldn't find any that was open for more than 3 years and they wanted my $18,000 up front. Thought that was too risky. Shame on me again