Any time you need to make a call to the call center, expect a 2+ hour wait time on hold. Every…read moresingle thing you do with them costs $140+ weather its your rental fee, service fee and another $200 to install and take out. This specific location has friendly staff but everything else about this company is a cash grab. EXPLORE YOUR OPTIONS BEFORE EVER CONSIDERING THIS COMPANY

This is a really cool place to install your ignition interlock if you have to do so so. The waiting…read moreroom is comfortable with your own television with all cable channels, Keurig coffee and comfy chairs. There is little to no waiting and the technicians here are the best in the city. If you have a new car, Smart Start will automatically advise you go here rather than other locations. I have been to several smart start locations and this is the best so far. Very close runner up would be Kirkland location.

these fellas are a pleasant to do business with and they know what they are doing. super polite and…read morerespectful and excellent at communicating! highly recommend

0 out of 5 I went through them for a interlock device and…read morefrom the get its been problem after problem on there end that causes me more trouble and problems to figure out because of it. NOW i literally have no vehicle because of them. They had my car hostage basically for parking fees i couldnt afford and then finally they gave me a deal and said if i could bring in 100$ that evening then i could take my car. I litterally had 120 to my name left for the month but i came in an gave it to them right away, for them to eventually tell me ..... well i guess the device that is registered to your vehicle is in someone elses vehicle all the way in Montana so we wont be able to get you installed. I said well ill come back for that when you are ready but i still wanted to take my car regardless. ( been over a month already of it being held there) then they tell me well your car isnt going start because its set back up to the initial/ normal way either. SOOOOOOO WHY DID YOU TELL ME TO COME GET IT ???? SOOO THEN they come up with a bunch of other bs saying i had to figure out with the other compony intoxalock..... IMPOSSIBLE 2 different times sat on the phone for over an hr to only be all of a sudden disconnected. not having a phone or a car and just finally getting a place for my son and i to move into after being inbetween places for 3 months and trying to figure out all the extra money i needed to come up with i call them and get told they had the tow yard come pick it up and take it. WTF ARE U F**KING kidding me? saying they couldnt get ahold of me but didnt bother to email me anything, knowing i had no phone at the time. heartless. careless. if your one to have plenty of extra money and can afford random extra problems they seem to throw in the mix of it then sure there work can get done and look great and i can see how someone would 5 star them but if you someone like me and dont have extra funds to hand over like that and are trying to do anything and everything you can to get on track and move forward .... your burnt. not only am i screwed out of a car but everything i did for the courts and my license is irrelevant. Im a single mom of a 2 year old and needed my car for so many important things and people that rely on me. clearly i struggled to pay a couple 100 extra dollars & wont be able to afford my card from the yard and is lost to me now. THANKS

I was lock out of my car in the cold rain in Hansville I was givin a time frame of 40 minutes and…read morehe was there in 40 minutes took about 3 mins to get back into my car and I was on my way. Thank you very much and my insurance reimbursed me for the cost.

Prompt, friendly and professional customer service -- they helped us with a lockout on short notice…read moreand worked with us on pricing. The locksmith was efficient, fast and careful, was considerate of our circumstance, and had had honest advice for better lock systems.

I get that everyone who comes here is likely frustrated to begin with. But I went with a friend…read moretoday and the staff showed up 10 min late, we were the first arrival but they serviced 3 other cars before hers. Then they said she needed a new camera- ok- so the gal decided it was good time to walk to get lunch- she's been here 20 min- leaving the guy to do the work. When she returned 30 min later she let him know he had done it wrong. So here we sit. Over an hour we have been here for their malfunctioning equipment. Not once have they apologized.. This was already a reschedule- because this same guy didn't know how to fix it two days ago. Why in the world did she leave after 20 min? Why in the world did they service 3 other people that came after us? Also- curious why one guy showed up handed them a wad of cash and then left- super fishy. Unfortunately you are at their mercy. And it ain't cheap either.

This place honestly only cares about money. They don't have anybody's best interest at heart. They…read moretold me to take my interlock out 6 days early then when I was supposed to just do they could send a failed report so I'd have to have it in another 6 months. I want to do a class action lawsuit if anybody is willing to help. Plz

Documented Overbilling, Runaround Tactics, and Zero Accountability…read more Avoid Smart Start. This has been one of the most frustrating and financially draining service experiences I have ever dealt with. I was quoted specific pricing for installation, service, and uninstall. The actual charges did not match what I was told. During my last two calibrations, my account was charged double without my authorization. I was told the charge "had to be pushed through" just to schedule the next calibration -- regardless of my consent. The device is scheduled to be uninstalled on 4/15, yet they scheduled another calibration for 4/28. Today is 3/2/2026. That calibration is less than 60 days from the one just completed. It makes no logical sense and raises serious concerns about how these appointments -- and the associated charges -- are being handled. When I asked about the uninstall fee, I was informed it would be approximately $150 more than what I was originally quoted. The worst part has been the complete lack of accountability. Corporate tells me it must be handled by the service location. The service location tells me it must be handled by Smart Start corporate. Back and forth with no one taking responsibility. I spent over 1.5 hours on the phone trying to get answers, was transferred repeatedly, given inconsistent information, and ultimately disconnected without resolution. No straight answers. No ownership. No professionalism. I have documented call logs and recorded conversations confirming the pricing information I was given and the explanations provided. I am fully prepared to share this documentation publicly and with appropriate consumer protection agencies if necessary. Between the inconsistent pricing, unauthorized charges, questionable scheduling, and constant runaround, I strongly recommend choosing another company.

They begin the process lying. At every step off the process there was extra charges above what…read morethey tell you in the beginning. They are worse than thieves and con men. I would say the cost over the 6 month period cost 3 times the initially explained costs. At the very end it prolly cost 400 between smart start and mechanic shop on removal process. Always have extra 100 put away for cheats on calibration day. It's worse than mafia. And say you dont have the money they want thier device will lock and hold your vehicle hostage. I just completed the program for my license but if I new then whati know now id have went somewhere else and save alot of money . Working for a government agency running scam and extortion racket.....

At first I thought the same as the rest of these customers. Linda is a nice lady who was actually…read morereally down-to-earth and friendly once she warmed up to me. She probably has to deal with some angry customers every day and she may be jaded. And no she is not trying to squeeze out every penny, that is the state and their laws about interlock systems. The equipment has been great, service was great and fast, and she charged me less than the people who were servicing my interlock in Oregon. Maybe you guys had bad service because you were unfriendly individuals to begin with. Try smiling and making easy conversation with people sometime, really does wonders.

Wow these people are so rude. Don't use them! They have a total power trip! Not cool!read more

If I could put 0 stars I would. Very long wait for customer…read moreservice, very poor assistance when you finally reach a live person. The system will give violations every chance it can, which then costs fees to reset. My husband and I both share the car, so he has had violations for a donut because "it may have contained vanilla extract" violations also for no blowing even when car was shut off and no one was in it. Violations for a Reign energy drink. Violations for brushing his teeth. The list goes on. Each time, a fee is charged to reset.

I have had this interlock for about 7 years now. I am finally due to get it out this November and…read morenow today my device says lockout will start soon due to a violation. I always blow in it. I do nothing wrong. now I have to drive 2 hours to get this fixed when I literally just had it serviced. the guy said if you don't blow within 2 minutes its an automatic violation. well it's negative 20 degrees here in Minnesota and It would be nice to start the car for my son before school. I guess that isn't allowed. but the thing is it wasn't beeping as if I had left it sit for too long. I suppose it's just another way lifesaver is trying to screw me over just how they were charging me too much at one point. now that I'm on my last 6 months of having it they want to give me a violation for no reason.

Robert (below) must be talking about Foss Audio. Yup, difficult, obstreperous, unpleasant…read more My Drager has died TWICE in the past month and Foss blames it on moisture. Well the controller is not wet and if it can't handle humidity, well... As a bonus -I- have to pay to have the car TOWED in EACH TIME since they do not have a field crew. Yes, their equipment repeatedly fails and -I- have to pay for towing. I'm looking for a different brand.

I have a Draeger XT handset in my car, started fine then as I was driving it beeped and read…read more"Handset Error Contact Service disabled start" now my car is stranded in a carpark and has to be left for a whole long weekend due to there being nobody to talk to or look at it on weekends, person on phone didn't care about the stuation and I now have to lose a nights work because of this, this is pretty unacceptable considering it is their device that has failed and I am the one having to pay the price for it

We bought a camera for our car after a car accident that we almost didn't walk away from. The…read moreservice was excellent and they didn't try to up sell us. They have also helped us anytime we had questions and re-attached the camera for us when we had to have the windshield replaced. We will definitely go back for our other vehicle.

Went with my uncle to go look for an amp fuse and Gwen hooked us up for free. Highly recommend Car…read moreToys in Everett, the gentlemen working were super generous and chill guys.