If I could put 0 stars I would. Very long wait for customer service, very poor assistance when you finally reach a live person. The system will give violations every chance it can, which then costs fees to reset. My husband and I both share the car, so he has had violations for a donut because "it may have contained vanilla extract" violations also for no blowing even when car was shut off and no one was in it. Violations for a Reign energy drink. Violations for brushing his teeth. The list goes on. Each time, a fee is charged to reset. read more

Trying to assist a client with getting the interlock bypassed to perform lengthy repairs on her vehicle. The Life Safer Form clearly states they will respond within 24-48 hours directly to the shop. I emailed the forms to them on Thursday. I came in early to work to check for a response from them this morning but they never responded as the form clearly states they would. I had to google search a phone number for them and spoke w/ "Leeza" from Life Safer - she stated to me that the customer would have to call them (no instructions about that on the form) and that she couldn't help me (the service writer). The customer arrived for her appointment and called them after discussing that the company never responded to her form submission. The person she spoke to then told her the form instructions wasn't updated but they had up to 5 days to approve her interlock bypass. Very disappointing customer service and an unnecessary inconvenience for the shop and the customer. read more

I have had this interlock for about 7 years now. I am finally due to get it out this November and now today my device says lockout will start soon due to a violation. I always blow in it. I do nothing wrong. now I have to drive 2 hours to get this fixed when I literally just had it serviced. the guy said if you don't blow within 2 minutes its an automatic violation. well it's negative 20 degrees here in Minnesota and It would be nice to start the car for my son before school. I guess that isn't allowed. but the thing is it wasn't beeping as if I had left it sit for too long. I suppose it's just another way lifesaver is trying to screw me over just how they were charging me too much at one point. now that I'm on my last 6 months of having it they want to give me a violation for no reason. read more

worst customer service never can get someone. I've had several lockouts due to device not accepting blow. it only allows 4 x before violation and lockout resulting with additional cost. I've never refused a blow device is inconsistent. I feel company is looking to make as much money as possible Never use this company if you want reliable service and consistent fees. read more

Lots of hidden fees! My $125 quote is now $164.28 and that doesn't include the $115 every month to download the info to the State Patrol. No communication if something goes wrong with billing. They'll report you to the court for their accounting mistakes. Beware! read more

The blower goes off at random times. It at best works 50 percent of the time it adds anxiety and stress before and while driving. And if you're on a back road or a turn. The danger and extremely bad design. The cord in the way, can't wait to see the lawsuit when the handheld falls at someone's feet while they're driving and causes a fatality. read more

I wrote another review, and I tried to go in and edit it, but I can't figure out how. Since I wrote the review, lLife Safer has been very helpful. I wish I could take back the one star review. I was just really frustrated in the beginning. The service people ended up being really good. read more

Customer service and better devices. My device goes off when the key is not in the ignition this should not happen.

The worst of the worst these people gave me hell trying to get a code for a mechanic affidavit and the customer service is trash I wouldn't recommend their service to anyone and not to mention all the hidden fees.. read more

Absolutely ridiculous company! Takes you forever to get a hold of anyone in cus service let alone anyone calling you back. we have a current billing issue on their end for a veh swap that was done. We paid the shop they have a contract with but the said shop never did their part with Lifesafer so now Lifesafer is trying to charge us for it. I have been fighting them on this for almost 3 months I have all my emails back and fourth along with all receipts and copies of our bank statements and copies of our payments on Lifesafers websit. They refuse to return emails or phone calls about it. I am now moving to file against them with the DMV as well as with an attorney as this is just poor business all the way around. read more

LifeSafer is the actual worst. They're only too happy to sign you up to get an install and take your money, but if you actually NEED HELP, good luck. The chat service is either "unavailable" or never leaves the window asking you to, "wait while we transfer you to the next available agent." There IS NO next available agent! I moved from Minnesota to Colorado December 2024. The camera fell. I called and tried "chatting" for the 2 days after it fell and I didn't speak to a single person. Thankfully I was able to find an installer nearby my new home and they fixed it...until it fell down again. And again. I really don't think they have anyone working for the actual company that gives a shit. It is to the point where I want to know if they're hiring for customer service...because they do not have any. read more

I had an appointment to get the interlock device serviced and she wasn't even there. She didn't even bother to call and reschedule the appointment either. All these people were just waiting in the parking lot for her to show up lol. read more

Worst company ever. The do not have any after installation customer service you can only get a hold of these people if you want the device installe, take your money and then you are on your own. When it's time to get it removed, you can only get a hold of them through email and it takes days to schedule removal. They also change hidden fees. worst experience of my life dealing with this crap if a company. Look at their review, and it speak for itself. read more

The device is small and inauspicious but is very expensive. Cost about 300 to have it installed they charge a ridiculous fee of like 170 a month to have it on top of making you take it to a shop to have it calibrated every month. So you are looking at 200 a month, 300 ish to install and around 100 to remove. The device can go off over pizza, cologne, perfume, pre-workout (high caffeine) I guess. If something sets it off you can be looking at a fine for around 70 dollars. Also several checks, start the vehicle, 4 to 5 minutes later and randomly after that. Had a 35 minute trip and must have blown like 4 times. It feels like just another way for the government to drain the average working American for every penny they can get. read more

Its true what all the other reviews are saying. They cannot service the accounts they have. You are left on hold for WEEKS when you have not option. The chat channel is not an option because it is unavailable because it too has, "unusually high call volume", if that is you default message for weeks it is not true is it? You cannot say you have "abnormally high call volume" if that is the message you give out during all hours you are taking calls. The message should be "we have insufficient staffing to support our contracts". read more

Man it's my first week it says I have a violation but I have done nothing! I failed one test when I had a piece of fish fillet from McDonalds still in my mouth ! They give you random violations for no reason! Currently at a LifeSafer location to get my car unlocked so I can turn it on in Bellevue and no one is even here! There has been 3 other people come to this location and leave there is still another person here now waiting as well! I've called 7 different numbers all the same voicemail setup and no one calls you back or answers! I can't even leave the location I'm literally stuck and I just got this device ! They don't even give you a brand new device the device I got was old and recycled looking! Beware if you can get a better company please do so read more

LifeSafer Ignition Interlock - Office hours and online says open but no one's here - Auto Parts & Supplies Near Me - Bellevue, Washington

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This company does care about their customers enough to honor their original quotes which is pretty important . I was charged way more for my install but when I complained they contacted me to make it right and sent me a refund of the extra amount. Much appreciated thank you Scarlett! read more

It's easy to give them my money, but getting ahold of customer service is next to impossible! 2 1/2 hours on hold on the phone, at least a hour waiting for chat. Got 3 different solutions to my problem during 3 different phone calls and none of them worked. Had the damn device on for two extra months because no one would give me a right answer. Was told by Lifesafer as well as the installer that my local DMV couldn't help me; when I finally went there out of desperation they solved my problem in a day. Installer was a arrogant dickhead good ol boy who hung up on me; he had a direct number for Lifesafer but refused to call it to help me. read more

No matter what time I call I am on hold for more than an hour. And no one ever responds on the chat. These clowns are a fucking joke

i've had this life safer for 60 days and there have been malfunctions that the technician couldn't tell me why. also, trying to get a hold of customer service is very difficult and their website is great paying your account but terrible for scheduling service and getting a hold of service. I have spoken with with other brand interlock and they don't have the same issues. I do not recommend this company. read more

The technicians at LifeSafer are great. However, the company does not comply with accurate reporting and record keeping. The results are punitive for the end user. This has negatively affected me in the following ways: * Cost thousands of dollars in unnecessary legal fees. * Additional months of service after completing 180 days of compliance. * Hours spent on LifeSafer calls without being connected to correct departments. * Violations for a hard reset (battery disconnect) that was directed by call center representatives. * Compliance re-starting for clerical errors in LifeSafer reporting and record keeping. * Hours spent at DOL because LifeSafer has sent multiple reports that contradict each other. If you have had any of these issues, please subpoena your records from Life Safer and reach out to me at lifesafer.classaction.washington@gmail.com. read more

Poor customer service when requesting system shut down when you bring car in for general service. Plan 2 weeks in advance. On hold forever, never received documents. Poor communication. Poor customer service. Call another company. Jeff read more

They lie about the price quoted me 255 for install, I then ended up paying 600. Quoted 70 for the monthly fees now im paying 140. Customer service barely anwers and when they do they are very rude. Choose a different company its not worth the stress. read more

Trash ! Would not help me a bit when truck broke down. I was selling the truck to buy new and they would not send work order to take out of old truck so I could sell it ! Then they told me I would be out if state compliance if I did... no help at all. Rude and I would not recommend to anyone !!! read more

Lifesafer is the best in belluvue excelente servicio i recomendable tha serve is great Tengo you for the great servers

No one wants to have an ignition interlock. It's the worst experience ever. That said, if you are in that situation, O's Interlock (Lifesafer) is the place to go. The man who runs the shop, Edward, is absolutely amazing. He makes an uncomfortable situation comfortable. He goes above & beyond to make you feel at ease, answer your questions & get you an appointment when needed. I highly recommend this Lifesafer location. read more

The worst customer service at the main office in Wa. absolute trash customer service skills if you can get them to answer . On hold for 45 minutes every time we ever had to call which was at least every three weeks ,sent two emails and left callback number and zero response trying to get information on removal . Monthly charges that were never the same amount . Made sure they got their $ 150.00 fee to remove that device though .They are making tons of money on the "maintenance" which really is only a text every month telling you when your appmt to calibrate is - this is by far the worst of those companies . Also if the vehicle needs repairs it is total chaos to get the " code "to disable the device so that the repair shop can do what they need to do. The guys who install them are local and they are great but not Lifesafer. If you have to have one of these devices just buy it and have a local certified shop install do not have a middle man like this company if that is at all possible. Jake read more

LifeSaver Ignition Interlock retains customers by providing a product and service that is more likely to keep folks out of legal compliance, than saving lives. That's the LifeSaver difference! This is a flawed and fraudulent business model. I've never paid for a service, month over month, as unreliable and problematic as a LifeSaver device. 1st Appointment: Install location - West Seattle, WA. December 2020. Technician showed up late. My LifeSaver device was installed incorrectly. My information was entered into their system incorrectly - this resulted in not being found in their system every time I called for assistance. My car had to be towed to a different shop less than 24 hours later because it would not start. I missed a day of work. 2nd Appointment: Install location - Bellevue, WA. I've developed a good, working relationship with this tech because of the frequency in which I've had problems with their product (monthly), and his responsiveness to address any issues. After "fixing" what he viewed as an obvious install mistake, my vehicle still would not regularly turn on. After providing a clean breath test, and being prompted to start car, I turned the key, and it killed my battery completely. The technical assistance provided from the 1-800 number was to disconnect and reconnect the battery. This is how I had to start my car for weeks. This is not a safe or reliable way to get around. 3rd Appointment: Bellevue, WA. Tech #2 completely uninstalled, and reinstalled device. The same issue persisted with less frequency, but has remained. After having been a customer for 16 months, there is no record of my device not working properly in LifeSaver records according to the gentleman in the Records Department (4.28.22). Additionally, the bracket holding the camera easily falls apart. The screw and locking bolt do not stay connected. The suction cup to the windshield easily falls off. When this happens (weekly), the driver is in violation / out of compliance. Upon uploading my 180 Day Report to reinstate my driving privileges, Tech #2 stated there is nothing keeping me from having the device removed from my vehicle. A LifeSaver representative on the phone (weeks later, on 4.27.28 ) stated that there was one incident that may keep me from driving without an interlock device. Less than 24 hours later, a different LifeSaver representative on the phone stated that I have dozens of violations over several months, and I would need their device until a 180 Day Compliance Report was successfully completed. I have 17 years experience working for an auto detailing and concierge service; 15 years working in the restaurant industry; 4 years working in healthcare - expanding Behavior Health Services, Intensive Outpatient Treatment, and Residential Treatment. LifeSaver as a company, is a barrier, not a resource. If I could do it all over, I would choose another company to work with. If you value your time, money, or livelihood, you should move forward with a company that does too. read more

Do not get this service. You will be over charged Everett 2 weeks for something they can think of. If the machine goes into sync you can forget about getting to work school or anywhere. Your car will not move. The 800 number doesn't work so you're literally stuck until a representative reads you a list of things to do. When that doesn't work they tell you to call back the next day. If you ask to have it taken out they want to charge you 2 separate fees. I'm getting this shit removed and going with another company. It's not worth the money ohhh and noons knows how to do a damn thing once you reach the 800 number read more

Do NOT USE THIS FRAUDULENT COMPANY!!!! Firstly, they lock you out just because your car battery died and we still don't know if their equipment is what's all of the sudden draining my battery! Because my car battery died I'm violated and have to pay $300 to get my car on the road again! Excuse me I'm already working an extra job to pay for this already unconstitutional requirements and excessive fines for drinking and I've never even had an alcohol related charge! Been in recovery for over 12 years and lost a year of my freedom I've been punished enough! So as if the fines associated with drunk driving is above and beyond! Has the person not been punished n by the state enough? Yes, but this company, whose already making lots of money on their LEGSL operations but they're GREEDY and imposing fines that the state of Washington has sent to me and I will post as soon as I get! This company is fraudulently claiming for excessive charges state demands and is just generating revenue! I have been unable to perform my job without my vehicle and YOU ARE ALWAYS PUT ON HOLD AT 5:45 am for unusually high call volume! BS! There's no one there! For there 24/7service even if you try to chat, not even an option. Frauds who clearly are out of their league! Completely incapable of handling this type of service! My losses are ABSOLUTELY GOING TO BE CATASTROPHIC! I'm losing my job not to mention theemergency dental services could ultimately cost me my life! I've been on hold since 7:00 am and waiting for a return call since then also with an unusual high call volume from a company that holds the key to my being able to earn a living and provide for my family! Just do not use this HORRIBLE company, they figure they don't have to care about you and think they are the law read more

People at the shop are nice. LifeSafer the organization is HORRIBLE. Avoid when you can. First, I've never connected to a real human on the phone in less than 30 minutes. Every time I call, I dread it so much. And what's worse is that dropped calls are common and they DONT CALL YOU BACK. I now have to start the conversation with, "please take down my number and call me back if we experience a drop call" because they don't train their reps to do that. They claim they have your phone number, and still it's IMPOSSIBLE TO GET HELP. Second, they're so unaccommodating. They don't realize that people have lives and that their lives don't revolve around interlock servicing. I've been locked out a couple of times from my car (never due to failing a test but for mechanical, weather reasons) and they pretty much give you one option, which is to DROP YOUR LIFE, come to the shop, or else be subject to permanent lockdown. Sure, I get that there are state policies but LifeSafer is still a business at the end of the day. Maybe they don't prioritize business ethics because they're dealing with DUI convicts but it doesn't give them the excuse to give below mediocre customer service. It should actually be the other way around, and they should run their business with sensitivity. I hate this organization with a passion. read more

I can't even begin to tell you how pathetic this company is. The device interfers with my wipers, my steering wheel and my starter. I spend more time trying to get this pathetic piece of crap to work correctly. I rescheduled an appointment due to a family emergency and they charged me a no show fee. They've overcharged me from day one! DO NOT US THIS COMPANY. I just scheduled to have mine removed. read more

This place may seem like it is nice at the beginning but when your service is about to be up they keep telling you you need to have it longer. My husband has had this device for a year and had no issues and was supposed to have it removed in March but was told he needed to have it for 6 more months because he missed a blow. It seems like they are trying to get more money out of it. Would not recommend due to this. The process to get this removed has been frustrating and the customer service is awful. read more

I have been to the Bellevue location and they are wonderful. HOWEVER if I could rate the LifeSaver brand and company as a whole I would give them 0 stars. I have been calling and talking with a random string of people to get my interlock device out of the car for a week and a half. I have been on hold for almost 8 hours the longest time being 3 hours. I have currently been on hold for 40 minutes and counting. They are a greedy money grubbing company that will milk you for every penny you have and your first born child. read more

Terrible customer service and device! It killed my battery every day which caused me to lose my job (because I had to beg for jumps from strangers every morning) and buy a new battery. But because my battery kept dying that triggered the device to flash for service or I would be locked out in a couple days. There are no locations in or near Seattle so I had to drive for at least 30 min to have it serviced during a weekday before 4pm. To make an appointment you have to call the call center on the east coast (so you have to call before 1pm) and wait on hold for almost an hour just to talk to someone who will then try to get you in - you can't call around to individual shops yourself. Also, I just went to the Everett shop and was told by a neighbor that no one has been working there for months. LifeSafer is a racket taking advantage of people who are forced to buy their products because of a DUI (for which I haven't even had a trial for)! I would consider other options. read more

Customer service is awful. If you get someone they don't know the answer. I've called four different times and left my phone number for a callback no one ever calls. No one ever answers when you call. they price gouged you. There is a bunch of hidden costs. They are as crooked as Mediacom. Dont trust them for anything. Very unsatisfactory. read more

This location double books so even if you are on time you won't get out of there in a reasonable amount of time because they will be helping two or three people at once. The company is horrible. They are not at all responsive. The customer service line is always busy. I've waited at 30 min every time and up to 3 hours most recently and still haven't been called back. My device has locked out 3 times now and I've had it for 2 weeks. Each lockout has been a malfunction of the device where I passed the breathalyzer but it made me repeat the test so many times it counted it as a violation and locked out the car. They do reset it for free when it malfunctions but they threaten to charge you over the phone. The man at the shop is much nicer than the people on the customer service line. Either way it's a huge waste of your time dealing with multiple lockouts when you haven't done anything wrong. I have called multiple times to complain. I have spent over 10 hours combined at the service center or on the phone trying to get help. The device malfunctions so often and repeatedly that I am trapped in my car for 10-20 minutes at a time each time it happens. You cannot get out of the car when it malfunctions or they will call it a violation. You just have to keep trying until it finally works. Sometimes it makes you wait 5 minutes between tries. Customer service agents and the installer location have zero contact. They quote below what they charge you every time. Each charge has been over what I was told it would be by $10-$30. When you ask for an explanation they just blame each other and say they have no idea how it works on the other side of the company. Their invoices never match what they actually charge you. When you call and ask them to explain they say they have no control over it. There is zero accountability and zero transparency. DO NOT GO HERE OR USE THIS COMPANY. Any other company is better. Most of the other companies actually have mobile services or they can give you lockout codes over the phone. This company can't even look at your data unless you make an appointment and come into the shop which is only open Tuesday-Saturday and hardly has any open appointments. Good luck finding one if your car lockouts on Friday or Saturday. read more

No damn stars for this dumb Company but I guess I must pick at least one . They are a money pit good for nothing. Their cuatomer service suck They lie and lie about how much money you Owe and if you let your self they will over charge you I do not recommend this company at all in fact I recommend people to stay away from life safer and to a more serious company This people are very incompetent so not professional... stay away from this company bunch of liars I'm so unhappy with their service ... read more

This company owner is a dishonest crook. The customer service is non-existant... late or no-show... his dog hanging out in my car with dirty paws all over my seats...overcharged after quoting a lower price. Wish I could give less than one star. Pathetic. Go ANYWHERE but here! read more

Received a call 45 mins before installation stating that device wasn't working, and that the appointment needed to be rescheduled. Returned two weeks later for my appointment, and the place was closed. Lifesafer's Customer Service was nice over the phone confirming my appointment, but they couldn't track down the guy that was supposed to be at the shop. Should have read some of these past reviews before scheduling. read more