Will keep coming back, fair prices, great service, and no immediate and unnecessary upsells. highly…read morerecommend!

This is hands down the best auto shop I've ever taken a vehicle to. I'm a real customer, not a…read morebot--just genuinely impressed. I had an 8:00 AM appointment for A/C service and needed the car back as early as possible. They had it done well before lunch. Even though I came in for A/C, they did a full diagnostic and pointed out a few things to keep an eye on--but didn't try to upsell me at all, which I really appreciated. The guy at the front desk (I think his name was Bobby) was great--super friendly and easy to work with, which made the whole experience even better. It's also an employee-owned shop, and you can tell they actually care about doing solid, honest work. I'll absolutely keep bringing my vehicles here and would recommend them to anyone.

Joshua Breshears and Samantha Martin gave us amazing service and patience to guide us to our…read morepurchase on my new 2026 RAV 4 Woodland PHEV. Amazing staff and amazing cars Renton Toyota

We chose Toyota of Renton because of your strong reputation and positive reviews, not because you…read morehad the lowest price. Unfortunately, our experience fell well short of that reputation. At delivery, the truck was not properly detailed. There was a dirty towel left inside, the center console was unclean, bird droppings on the exterior, and the truck bed had not been cleaned. For a vehicle that had been reserved for a week and given the amount we paid, this level of preparation was unacceptable. We were not provided a walkthrough of the truck's features, no guidance on the Toyota app, and no explanation of how to set up payments. We also were not informed at the time of purchase that we could upgrade rims and tires by paying the difference -- something we only discovered later through the service manager, after the opportunity had passed. While Bradley was professional and polite, the overall sales process lacked clear communication and follow-through. After an accessory upgrade, we were not properly advised about the window tinting process and only learned not to roll the windows down from a small Post-it note. Most disappointing, after Keith, the Sales Manager, personally asked us to leave a review, I emailed him twice to address these concerns and received no response over several months. That lack of accountability reinforced our concerns about the overall customer experience. We expected a higher level of professionalism, communication, and attention to detail.

Let me start off by saying I have never left a review of any business until now. Yet when you…read morereceive such a dishonest service and receive no sense of remorse from the Manager or Shop owner I felt compelled to sign up and submit a review. About 3 weeks ago I was calling around various station to find assistance with mounting 4 tires on my truck. When I spoke with Ike the mechanic on duty he had quoted me $45 per axle. I ask, is this for each wheel and he replied not per axle 2 wheels each. so I booked an appointment to drop off my truck the next morning. When I called later that afternoon for an ETA to pick up they said it would be ready by 5. Unfortunately I could not stop by until after 6pm and they told me that it would not be a problem as someone would be there until 9pm. When I eventually made my way to the Shell station the gentleman working let me know that the bill came to $250. I was shocked and asked this is not correct it should be closer to $110 after tax as I was quoted $45 per axle. He let me know that he could not do anything with the bill, and I was not expecting that he could, so I left very frustrated and began wondering about a bait and switch scam. My wife told me to let it go for the night until you could speak with the manager or owner in the morning as they opened up at 7am. When I called the next day at 7am, Ike answered and after I explained my frustration, he said, he was referring to 45 min per axle, not $45 per axle. I let him know that that is not what he quoted as I would have never dropped off my truck, with this outrageous rates to mount tires. He said that he would talk to the manager and call me back after 8am. When he called back I was informed that they would take off the tire disposal fee of $20 but that is all she was willing to do. At this point I was left with no recourse but to pick up my truck and discuss with the manager in person. When I discussed the bait and switch and dishonesty that has happened I was not offered any sympathy or apology but rather, this is all we can do. Lesson learned after stewing over this crap service and dishonesty is buyer beware at this Shell Station. If you are thinking about getting any service done here don't. If you chose to take the risk, make sure you get a written, signed cost before handing them your keys. Ike is a nice guy but I am certain his hands are tied to the poor ownership and the manager who I suspect is the owner. I drove by today and noticed your store front is boarded up. Looks like you are angering more than just myself. If I could rate you a NO STAR I would. Honesty and Integrity go a long way and this Shell ownership has neither. I hope anyone reading this review stays clear of this Shell Station. Happy New Year and thanks for Nothing.

Been their 3 times for 3 cars. My Lexus had a sensor problem that everyone told me it needed a…read morepart. Took it to them and they figured out it was faulty wiring from the previous owner. Fixed my fit and just took my Mercedes in for an oil change and brake problem. They fixed it and found the faulty brake problem for $160 Comes down to trust. Robert is the mechanic and he doesn't overcharge people nor will he screw anyone over. I trust them and send friends. I was referred by my little sister who gave them glowing reviews.

A big shoutout to, Mai, Trey and Dan from Finance. I would like to express my deepest gratitude to…read moreyou all who had made it possible for me to walk away with a 2026 Mazda 3 with 42 miles and a 3 year service, 5,000miles or every 6 months whatever comes first. My experience with Mazda Renton was great, and it sure won't be my last time coming in! Definitely a repeat after this experience. Behind it all, I have a unique situation and I had went to, Burien Nissan, Honda Of Sumner, Subaru of Auburn and Bud Clary of Auburn. All of them wanted to put me in a vehicle with over 100k miles etc and with 10k down, now they are lost of words when I had told all four of the dealerships that Mazda of Renton had Financed me with a fraction of the 10k requested down. With that being said, my payments and interest rates are a quarter of what all 4 dealerships wanted me to sign onto.

Very disappointed with this service department…read more My wife brought in her Mazda CX-5 and was given an estimate of over $11,000 in recommended repairs and maintenance. After reviewing the quote, several items appeared to be significantly overpriced. One example was an $82 charge to replace the cabin air filter. We purchased the filter ourselves for around $10 and replaced it in just a few minutes. What concerned us even more was being told that the vehicle was essentially on its last legs and needed extensive work. Fortunately, we decided to get a second opinion before moving forward. Another reputable shop reviewed the same vehicle and quoted approximately $3,000 to address the legitimate issues that actually needed attention. I understand dealerships typically charge more than independent mechanics, but the difference between $11,000 and $3,000 is impossible to ignore. Based on our experience, I would strongly encourage anyone receiving a large repair estimate here to get a second opinion before authorizing any work. Immediately after receiving that estimate, we were met by a salesman who recommended we trade in the car and cut our losses. We left feeling pressured, misled, and with very little trust in the recommendations we were given.

I had written a critical review of the Meineke experience I had last week. [Gave them 2 stars as…read morethey made the repair that I had suggested and didn't damage my vehicle. They insisted on charging $200 for a full diagnosis after 1)reservation desk promised free diagnosis before any charges and 2)desk person insisted on charges before any real diagnosis. I had the exact same problem previously and requested they look simply at the previous cause, desk tech disagree that my assessment was possible. After paying for full assessment, they verified that my guidance was 100% accurate and the did a few minute fix. Worth 15 minutes and considered not worth writing up at previous shop or charging. I discussed with a regional manager who listened professionally and promised a return call. They never called. Then I note the following posted to my critical review: "Victoria S. Business Customer Service Jun 28, 2026 We're sorry you had a negative experience with us at Meineke Car Care Center, Rick. We never want our customers to leave our store unhappy. Don't hesitate to reach out to us at (425) 529-9425 so that we can work with you to ensure your issue is resolved as soon as possible!" Irritating that they present that they want to discuss my disappointment after region manager failed to get back to me earlier. I called the provided phone number today and it was the front desk of the same shop that did the work. They never heard of Victoria nor had a way to reach her. WHETHER INCOMPETENCE OR DELIBERATE, their reply to my posting is fraudulent whitewashing. Presenting they have another process to make right, but it is unreachable. Such a shame that their promises and organization performance are so unreliable.

Bought an aftermarket exhaust for my car that I couldn't install due to how rusted the prior bolts…read morewere on the OEM exhaust which I couldn't get loose. Shop got it done within a day and there were no issues. communication on point.

From the moment I pulled up, everyone was so friendly. I thought I just needed air in my tire,…read morebut there was a nail. I had an appointment at 2 o'clock in Auburn just like everybody's schedule. It was very busy and they fit me in and made it work. Olen was so amazing and professional. I appreciated everyone. I came in contact with great atmosphere and a great group of people, two thumbs up thank you

Purchased my tires from this store came in for routine rotation at 2:40 didn't get done till after…read more5:30 way to long. Came in on a Saturday at 3:50 to have the one tire sensor recommended to be replaced couldn't do it till sometime next week unacceptable.

Absolutely the best experience I have ever had with an auto body shop. Like the dentist, no one…read moreever wants to go, but this was as painless as it can get. Front office, Trent was professional and I was greeted immediately. I did not have to wait 1 minute before Dave arrived to inspect the damage I had inflicted on my car. I am extremely happy with their work, it was more than I had hoped for in all aspects. I highly recommend this business located in Renton Highlands.

This was the best experience I have had with a car repair shop. The initial appointment was super…read morefast and they were able to get me in within the week. I asked approximately how long the repair would take I was told 1 month and that is exactly the time it took. Then when I picked up the car they far exceeded my expectations. The inside and outside were very clean. Cleaner than when I dropped off. I highly recommend bringing your car here if you are ever in need of a collision repair . Shoutout to Jasmine and Bob

Went in for one reason to get a deep socket. While there I…read morewas having a little bit of a hard time finding the one I wanted so I ask the guy behind the counter if he could tell me the size of the nut for the half shaft hold on the hub bearings. Told him make, year , model. He told me no that he could not but could tell me thread count. End up getting wrong one and had to come back next day. The inside and outside of store was clean. Two stars for these visits If I need more parts or oil , I maybe back.

Workers were not wearing masks. Super slow in terms of scanning for one item. One cashier was…read moretalking to a redneck customer and making racial jokes.