I just left here and Greg is absolutely phenomenal. its the second time he put on his super cape…read more for me and I can't express enough what amazing knowledge and customer service he has. 10 stars my black exhibition is cruising with music once again. highly recommend.

Excellent service and products! Scott perfectly installed a top of the line Memento dash cam, front…read moreand rear; the 4k quality is fantastic and the front cam view is wider than most on the market. Greg at the front desk is super knowledgeable and helped select the Memento and also my re-tint of the windshield and front row side windows; I picked the top of the line ceramic film which has excellent heat diffusion (since I am moving to Hawaii, the tint laws were quite specific and Greg and the tint crew professionally applied the required 70% VLT. I love how it looks! The owner was also there overseeing the busy shop and she does a great job! Well-stocked and new paint, etc. Scott has installed alarms, sound, dash cams, sound insulation on my last three cars; he is the best in the Northwest, no doubt!!

I rolled my Lincoln SUV into Foss Audio & Tint in Burien and the new-owner vibe hit me like…read moreunexpectedly good coffee: welcoming dude knew me by name right away, taped my window switches with bright green painter's tape to nudge me not to muck them up and didn't leave a hint of residue, the place smells like slightly rebellious quality, and somehow it feels like window-tinting meets indie record-store hospitality, weird Seattle charm intact and all.

I had Foss replaced my radio with my original radio and after it's been replaced I no longer have…read moremy CD TV. Whatever you want to call it in my backseat. I don't have any radio controls on my steering wheel. My backup camera only works when it wants to and It's been having a constant whine in the speakers after about one month. I didn't bring it back because the guy had an attitude, not the owner. He was pretty cool but the other guy if I remember right he used to work for sound Auto and that used to be not the best place to go to. So I just left it alone. I've had this issue now with everything on my car that I've listed and I will just take it somewhere else. They charged me over $500 just to put in my original radio. That was a rip-off when you lost everything that you had in there. The guy even came out and told me only after he installed it that I will no longer have any controls for the radio in the steering wheel and the Blu-ray or whatever call that TV thing in the back. Why didn't he tell me that way before he started? That is the question.

I get that everyone who comes here is likely frustrated to begin with. But I went with a friend…read moretoday and the staff showed up 10 min late, we were the first arrival but they serviced 3 other cars before hers. Then they said she needed a new camera- ok- so the gal decided it was good time to walk to get lunch- she's been here 20 min- leaving the guy to do the work. When she returned 30 min later she let him know he had done it wrong. So here we sit. Over an hour we have been here for their malfunctioning equipment. Not once have they apologized.. This was already a reschedule- because this same guy didn't know how to fix it two days ago. Why in the world did she leave after 20 min? Why in the world did they service 3 other people that came after us? Also- curious why one guy showed up handed them a wad of cash and then left- super fishy. Unfortunately you are at their mercy. And it ain't cheap either.

This place honestly only cares about money. They don't have anybody's best interest at heart. They…read moretold me to take my interlock out 6 days early then when I was supposed to just do they could send a failed report so I'd have to have it in another 6 months. I want to do a class action lawsuit if anybody is willing to help. Plz

F******* unbelievable. Will charge you hidden fees at any chance they get. And independent of any…read moremonthly invoice. Got off the phone with one employee who performed an audit before a removal and found they forgot to charge me an additional $65. Complete racket. If you forget to charge me hidden fees that's your fault not mine.

Any time you need to make a call to the call center, expect a 2+ hour wait time on hold. Every…read moresingle thing you do with them costs $140+ weather its your rental fee, service fee and another $200 to install and take out. This specific location has friendly staff but everything else about this company is a cash grab. EXPLORE YOUR OPTIONS BEFORE EVER CONSIDERING THIS COMPANY

This is a really cool place to install your ignition interlock if you have to do so so. The waiting…read moreroom is comfortable with your own television with all cable channels, Keurig coffee and comfy chairs. There is little to no waiting and the technicians here are the best in the city. If you have a new car, Smart Start will automatically advise you go here rather than other locations. I have been to several smart start locations and this is the best so far. Very close runner up would be Kirkland location.

I've been having issues with the buzzing noise on my boat speakers for a very long time since the…read moredeck and amp was installed previously by another company. I found Sound Waves and Dan did an amazing job! I even attempted and spent hours on my spare time to locate the issue and I know Dan spent numerous hours and wasn't going to give up until the work was perfect and to my satisfaction. Boat was Upgraded! It wasn't easy but I'm thankful for his professional attitude and excellent customer service. I am already making other plans for another upgrade in the Fall. Thank you Sound Waves!

I spoke to Mario the owner and was not impressed with his answer on quotes for 3 vehicles I…read morewanted remote starts very high in price, thought I would get discount having 3 vehicles to do but was not impressed!

Documented Overbilling, Runaround Tactics, and Zero Accountability…read more Avoid Smart Start. This has been one of the most frustrating and financially draining service experiences I have ever dealt with. I was quoted specific pricing for installation, service, and uninstall. The actual charges did not match what I was told. During my last two calibrations, my account was charged double without my authorization. I was told the charge "had to be pushed through" just to schedule the next calibration -- regardless of my consent. The device is scheduled to be uninstalled on 4/15, yet they scheduled another calibration for 4/28. Today is 3/2/2026. That calibration is less than 60 days from the one just completed. It makes no logical sense and raises serious concerns about how these appointments -- and the associated charges -- are being handled. When I asked about the uninstall fee, I was informed it would be approximately $150 more than what I was originally quoted. The worst part has been the complete lack of accountability. Corporate tells me it must be handled by the service location. The service location tells me it must be handled by Smart Start corporate. Back and forth with no one taking responsibility. I spent over 1.5 hours on the phone trying to get answers, was transferred repeatedly, given inconsistent information, and ultimately disconnected without resolution. No straight answers. No ownership. No professionalism. I have documented call logs and recorded conversations confirming the pricing information I was given and the explanations provided. I am fully prepared to share this documentation publicly and with appropriate consumer protection agencies if necessary. Between the inconsistent pricing, unauthorized charges, questionable scheduling, and constant runaround, I strongly recommend choosing another company.

They begin the process lying. At every step off the process there was extra charges above what…read morethey tell you in the beginning. They are worse than thieves and con men. I would say the cost over the 6 month period cost 3 times the initially explained costs. At the very end it prolly cost 400 between smart start and mechanic shop on removal process. Always have extra 100 put away for cheats on calibration day. It's worse than mafia. And say you dont have the money they want thier device will lock and hold your vehicle hostage. I just completed the program for my license but if I new then whati know now id have went somewhere else and save alot of money . Working for a government agency running scam and extortion racket.....

If I could put 0 stars I would. Very long wait for customer…read moreservice, very poor assistance when you finally reach a live person. The system will give violations every chance it can, which then costs fees to reset. My husband and I both share the car, so he has had violations for a donut because "it may have contained vanilla extract" violations also for no blowing even when car was shut off and no one was in it. Violations for a Reign energy drink. Violations for brushing his teeth. The list goes on. Each time, a fee is charged to reset.

I have had this interlock for about 7 years now. I am finally due to get it out this November and…read morenow today my device says lockout will start soon due to a violation. I always blow in it. I do nothing wrong. now I have to drive 2 hours to get this fixed when I literally just had it serviced. the guy said if you don't blow within 2 minutes its an automatic violation. well it's negative 20 degrees here in Minnesota and It would be nice to start the car for my son before school. I guess that isn't allowed. but the thing is it wasn't beeping as if I had left it sit for too long. I suppose it's just another way lifesaver is trying to screw me over just how they were charging me too much at one point. now that I'm on my last 6 months of having it they want to give me a violation for no reason.

I wasn't sure if I was going to write a review for FOSS Audio in Tacoma, but after my experience…read morewith them, I knew I had to. From start to finish, their team assessed, adjusted, fixed, and installed everything with precision and professionalism. What truly stood out was their patience--they took the time to explain things to me, even though I wasn't familiar with all the audio lingo. Not only did they take care of me, but they went above and beyond to ensure I was completely satisfied with their work. Their dedication to quality and customer service is unmatched. If you're looking for top-notch audio services, I highly recommend giving these guys (CHRIS,COTY & LOGAN) your business. They truly aim to please, and I couldn't be happier with the final results for my music. 10 stars--top of the line service!

Love this place. I have always gotten a Groupon. We have had prob 3 cars done here in past and…read morealways NO issues. This time I upgraded to a better film for my Ayria. It's looking good and can't wait till the sun comes out to see it in full regalia!