I rolled my Lincoln SUV into Foss Audio & Tint in Burien and the new-owner vibe hit me like…read moreunexpectedly good coffee: welcoming dude knew me by name right away, taped my window switches with bright green painter's tape to nudge me not to muck them up and didn't leave a hint of residue, the place smells like slightly rebellious quality, and somehow it feels like window-tinting meets indie record-store hospitality, weird Seattle charm intact and all.

I had Foss replaced my radio with my original radio and after it's been replaced I no longer have…read moremy CD TV. Whatever you want to call it in my backseat. I don't have any radio controls on my steering wheel. My backup camera only works when it wants to and It's been having a constant whine in the speakers after about one month. I didn't bring it back because the guy had an attitude, not the owner. He was pretty cool but the other guy if I remember right he used to work for sound Auto and that used to be not the best place to go to. So I just left it alone. I've had this issue now with everything on my car that I've listed and I will just take it somewhere else. They charged me over $500 just to put in my original radio. That was a rip-off when you lost everything that you had in there. The guy even came out and told me only after he installed it that I will no longer have any controls for the radio in the steering wheel and the Blu-ray or whatever call that TV thing in the back. Why didn't he tell me that way before he started? That is the question.

I get that everyone who comes here is likely frustrated to begin with. But I went with a friend…read moretoday and the staff showed up 10 min late, we were the first arrival but they serviced 3 other cars before hers. Then they said she needed a new camera- ok- so the gal decided it was good time to walk to get lunch- she's been here 20 min- leaving the guy to do the work. When she returned 30 min later she let him know he had done it wrong. So here we sit. Over an hour we have been here for their malfunctioning equipment. Not once have they apologized.. This was already a reschedule- because this same guy didn't know how to fix it two days ago. Why in the world did she leave after 20 min? Why in the world did they service 3 other people that came after us? Also- curious why one guy showed up handed them a wad of cash and then left- super fishy. Unfortunately you are at their mercy. And it ain't cheap either.

This place honestly only cares about money. They don't have anybody's best interest at heart. They…read moretold me to take my interlock out 6 days early then when I was supposed to just do they could send a failed report so I'd have to have it in another 6 months. I want to do a class action lawsuit if anybody is willing to help. Plz

F******* unbelievable. Will charge you hidden fees at any chance they get. And independent of any…read moremonthly invoice. Got off the phone with one employee who performed an audit before a removal and found they forgot to charge me an additional $65. Complete racket. If you forget to charge me hidden fees that's your fault not mine.

Any time you need to make a call to the call center, expect a 2+ hour wait time on hold. Every…read moresingle thing you do with them costs $140+ weather its your rental fee, service fee and another $200 to install and take out. This specific location has friendly staff but everything else about this company is a cash grab. EXPLORE YOUR OPTIONS BEFORE EVER CONSIDERING THIS COMPANY

This is a really cool place to install your ignition interlock if you have to do so so. The waiting…read moreroom is comfortable with your own television with all cable channels, Keurig coffee and comfy chairs. There is little to no waiting and the technicians here are the best in the city. If you have a new car, Smart Start will automatically advise you go here rather than other locations. I have been to several smart start locations and this is the best so far. Very close runner up would be Kirkland location.

I've been having issues with the buzzing noise on my boat speakers for a very long time since the…read moredeck and amp was installed previously by another company. I found Sound Waves and Dan did an amazing job! I even attempted and spent hours on my spare time to locate the issue and I know Dan spent numerous hours and wasn't going to give up until the work was perfect and to my satisfaction. Boat was Upgraded! It wasn't easy but I'm thankful for his professional attitude and excellent customer service. I am already making other plans for another upgrade in the Fall. Thank you Sound Waves!

I spoke to Mario the owner and was not impressed with his answer on quotes for 3 vehicles I…read morewanted remote starts very high in price, thought I would get discount having 3 vehicles to do but was not impressed!

i am a new client and this is my first month with them .. thus far the only thing im remotely happy…read morewith is my installer and service guy in asheville nc. his name is chad corbin. thus far the device has yet to violate me . i did have to end up replacing a 10 year old battery but that was coming anyway. i usually get to speak to someone when i call customer service . last night it was giving me a little trouble blowing and not prompting me to blow when my ride was over. i called brad and he told me how to reset it and get the moisture off the alcohol detector and voila. !!! no more issues today . hes a helpful guy and when it was being installed he told me everything i needed to know and stressed rinsing with water down to dont eat honey buns lol...luckily for me i only have to drive it possibly 2 times a month. 1 time for service and once around the block. 11 months to go!!!

Smart Start charges a $40 plus tax "enrollment fee" just to get started. I called to schedule an…read moreinstallation through them and agreed to pay the fee, providing my card details over the phone. The charge went through immediately. The next morning, I checked my bank account and discovered I had been charged again--on a completely different day, for the same enrollment fee. I contacted customer support right away to report the double charge. The representative told me she could only see one transaction on her end, despite my bank clearly showing two separate charges. She then transferred me to their "credit and collections" department, which turned out to be fully automated and unhelpful. I was instructed to submit an online dispute that could take 5-7 business days to process, and if approved, they would mail a refund check to my address. After looking into reviews, I noticed this appears to be a recurring complaint from others as well. At that point, I decided to cancel immediately and go with a different provider to avoid further issues. This was an extremely frustrating and disappointing start to what should have been a simple service setup. I cannot recommend Smart Start based on this experience.

If I could put 0 stars I would. Very long wait for customer…read moreservice, very poor assistance when you finally reach a live person. The system will give violations every chance it can, which then costs fees to reset. My husband and I both share the car, so he has had violations for a donut because "it may have contained vanilla extract" violations also for no blowing even when car was shut off and no one was in it. Violations for a Reign energy drink. Violations for brushing his teeth. The list goes on. Each time, a fee is charged to reset.

Trying to assist a client with getting the interlock bypassed to perform lengthy repairs on her…read morevehicle. The Life Safer Form clearly states they will respond within 24-48 hours directly to the shop. I emailed the forms to them on Thursday. I came in early to work to check for a response from them this morning but they never responded as the form clearly states they would. I had to google search a phone number for them and spoke w/ "Leeza" from Life Safer - she stated to me that the customer would have to call them (no instructions about that on the form) and that she couldn't help me (the service writer). The customer arrived for her appointment and called them after discussing that the company never responded to her form submission. The person she spoke to then told her the form instructions wasn't updated but they had up to 5 days to approve her interlock bypass. Very disappointing customer service and an unnecessary inconvenience for the shop and the customer.