ID GIVE THIS PLACE NEGATIVE RATINGS IF F****** possible
Its absolutely astonishing that I have to follow up with a second review. And it hasn't gotten better.
I'm trying to be a law abiding citizen and make my payments on time. I have never missed an appointment or payment. Yet when I schedule my appointment with this company twice. They withheld the proper information, the truth from me. They scheduled my appointments, and told me that I was not in jeopardy in any way by having my appointment scheduled for nov18,2018. I called them to have my ignition interlock swapped from my old truck to my new truck and they did just that and took five hours to do so...Way over the installation time for life safers ignition interlock. I witness them make mistake after mistake but maybe guess and check is their motto.
So, I ask them if I still have my calibration appointment set up on the 18 of nov, but if I could set it up on the 19 of nov because that was when I got paid. And I specifically asked, would I be in any trouble, would I be putting myself at any risk by doing that. They said no you'll be fine you won't be locked out, you won't pay late fees, you will be just fine. Only to find out when I woke up Friday morning nov 16, that I was locked out of my vehicle, I missed work, my fiancé missed work because my vehicle was parked in front of hers, I had to pay a tow truck driver, and pay fines because of this establishments owner and staff straight up LYING TO MY FACE AND OVER THE PHONE.
They did NOT tell me my lock out date was apparently nov 10-nov15.
They scheduled and printed my appointments for the 18, and 19 of November, while KNOWING, I clearly should've had an appointment between the dates of nov 10- nov 15. The audacity of the staff here has got me baffled and they will be reviewed by multiple people I've been in contact with. If you want something done right I suggest going elsewhere, if being treated like an average human being matters, I suggest going elsewhere.
I called their branch office or whomever sets up schedules appointments, set up an appointment. I showed up 15 mins poor to my apt time only to get pushed behind another guy that was there wth no appointment scheduled, even though I had one scheduled for their opening time of 10 am.
I've been told, or lied to time and time again, that it'll be done shortly, you'll be outta hear soon, thirty minutes more, and here I've been waiting for five hours only to watch others get their equipment installed and sent on their way. I witnessed some people come in and leave within an hour and a half.
I ask why and what's happening in a calm collected manner only to be told it's almost done we're just closing it up it'll be less than 30 Mina, only to wait an additional hit at the least.
As I'm writing this I'm still waiting over an hour for them to "close it up"
They have no respect or care for you or what you have planned. First come first serve especially when you have an appointment seems to be something this company can't follow.
Or maybe it's just something against me, who knows, this has been my first time in their location and my first time using their service only to be disappointed disrespected and feel helpless and lied to immensely. read more
