Car was stuck in an older parking garage in Downtown Seattle. They were the only company, called 5, that were willing to even come down and get it out. read more

Needed to schedule a tow on Nov 22 for a seized engine. Abraham showed up exactly on time with a flatbed, which is what we needed with an all-wheel drive car. We live on a main street so loading the car would block the road. Abraham was able to get the car on the truck in less than five minutes, so only one driver was blocked for a minute or two. Then, a couple days later, my daughter called to tell me her car broke down on I-5. When I got there, I was unable to get it running. I called Guardian Towing because I had such a good experience with them the first time. Dispatch said they could get a truck there in 30 - 45 minutes. Abraham rolled up less than 10 minutes later and towed the car to the neighborhood repair shop, dropping me off at my house along the way. Excellent service! Highly recommend Guardian Towing! read more

Seriously wondering how many of these 5 star reviews are paid. Have you tried giving them a call, they'll ask you 50 questions about your car and not give a quote when requested. I expect they're trying to upcharge when they get to you and after they hook your car read more

My girlfriend needed her car towed to the dealership and her insurance company sent Guardian Towing (Viking Towing in the text). While the driver was polite, he was very aggressive about tips. I think his name was Hassan? When my girlfriend said she didn't have any cash on her, he then proceeded to say he had Zelle and then asked for her phone so that he could send himself money. When he finally dropped off the keys to the dealership, he didn't even fill out the form correctly. He just dropped off the keys in an envelope. What sort of business are you even running here, Guardian Towing? Aggressively asking for tips while still doing a crappy job? read more

They told me one price and wanted me to pay before the tow truck arrived after the tow truck arrived and delivered vehicle. They added $150.00 to the bell. I don't know why they think they can get away with that I will use them again. read more

Imagine this: Bf has had a few and for some reason drives his already on the last leg truck to a bar 30 miles south. And the clutch chooses the freeway to jump ship. And your BD has no idea how a smart phone works. And its Friday night with TRAFFIC like crazy. Probably a full moon, too, jeez. I hit google and all tow companies are busy for hours at least. Then 1 calls back and says they happen to be just a few minutes away. God bless you Asad, for showing up, putting up with bf and his jabbering on, and getting him home safe! They even notified him that his tabs were expired, which is above and beyond to me. I am extra thankful for the business card because we will absolutely be using you again!! God Bless. read more

My 23 year old daughter's car would'nt start in a bad part of town and was she was being hassled by a man. They showed up quickly and got the car to start. Quoted $265 for the tow to a repair shop because my daughter lives out of state and can't take the chance of it failing again....car started and the driver offered to follow her to a repair shop. Ending cost was reduced to $150. I told dispatch I was out of state....he could have charged me anything.....no he was honest and reduced the charge to $150. Bravo!!!! In this day honesty is worth so much! read more

MY tow guy- Zakaria was early, great friendly communication, patient, and knowledgeable ! I felt like my car was in very good hands being towed to the dealership! This was all arranged through my dealership Mazda app. Very good communication and follow ups from pickup to delivery. I didn't have to fill out any paperwork or go with him during Jan 2021 Covid19. Guidelines of distance and face mask was maintained at all times. I would definitely recommend his services again. Great service - Zakaria ! read more

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Do not use this company, they take your vehicle and hold onto it at impound to drive up the cost. They will sneak a delivery after Close of business to the repair shop. And once they can't reach the business because they are closed they will impound it and forget it for 30 days read more

*Reposting my google review here just to hopefully send them more business, such a great experience. Last night we walked back to our car from dinner in Eastlake and unfortunately found the passenger side front light, wheel well and bumper completely smashed. The car was not able to be driven home, so we had to have the car towed. Wanted to take the time to publicly thank Guardian Towing and especially Mohamed for their service. Mohammed was there within the hour and was so warm and friendly, which goes a long way when you're completely in shock. He really helped us out to get the car off the street and towed home, and his kindness really made a difference. Highly recommend this tow company, can't thank them enough. read more

My stolen car was found almost two weeks ago yesterday and my car would still be trapped in a homeless encampment in the woods if it were not for the heroics of Guardian Towing. I was stuck in a web of miscommunication. I was calling my State Farm claim handler to cover the tow, but, as I found out, State Farm outsources the handling of tows to Agero. So I was talking to a State Farm agent who was talking to an Agero agent who was calling a tow company to help me out. It was not good. I had to repeat my story so many times to people who really couldn't help me. Eventually I went through three other tow companies before fortune favored me and Lela called me. Lela took care of me. She wanted to know my story. She asked me questions. She gave me a sense of confidence that finally my car was going to get towed. She called my insurance multiple times, she gave me her direct line, she went above and beyond. Although we didn't get the car towed that day because the insurance agent who need to approve the tow was gone for the day (It was 2 in the afternoon.). Lela called my insurance the next morning, got the tow approved, and my car was at the my mechanic that afternoon. Thank you Lela. I cannot give Guardian Tow enough stars. Do yourself a favor. If you ever need a tow call Guardian. read more

**A CAR ENTHUSIAST'S WORST NIGHTMARE** My front mount intercooler was dented by their winch when loading up into flatbed. I was instructed by the operator to steer my car while he winched it up in order to prevent damage while he observed and guided me. Unfortunately, this expensive mishap occurred. I even went to the extent to remove my bumper to prevent such damage.I've searched around and found that this tow company had great reviews but please do not ignore this review if you truly do care about your car. read more

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These guys sucks! After comminting to a car tow They never showed up and never had the courtesy to call. These people will leave you stranded. read more

I cannot say enough good things about the team here. First of all, Layla is a BOSS! Nothing's getting past her. She is a multi-tasking master! The care and communication from Mohamed, the tow driver was above and beyond expected! Thanks Gaurdian Towing! read more

They came to rescue me long ways from home Super good service and nice people Hope I don't have to do that again dang expensive read more

On what turned out to be a pretty awful day for me, Tony (Ops Manager) and the other staff at Guardian went above and beyond to help me find solutions for my unique situation with towing my son's vehicle. Communication from the office, driver, and Tony was consistent and helpful. They all took concern with making sure that where they left my vehicle for repairs was suitable and safe. I can't recommend them enough if you have any need for their services, towing or otherwise. Give them a call, they will take care of you. read more

Curtis is the best. I could probably leave it at that and it'll be enough. But for those who have yet to experience it, I'll write a brief history of what happened to me. It was early June when my used car I purchased(scammed btw from Cadillac of Bellevue) suddenly died while I was on highway 99 near Greenlake. For those of you familiar with the highway can relate when I tell you that it just died while going 40+ mph on a narrow bridge, scary stuff... Anyway, I kept my cool and let the car run all the way down the hill and parked it near the Greenlake park and called my insurance for towing. Curtis showed up in no time and towed my car to safety. He was skilled AND hilarious. I would highly recommend this guy to be your tow-guy. read more

The service was great, they provided advice and helped greatly all the way of towing my car. I would rate this service as excellent mainly because the person that provided it (Zack) was highly professional and helpful. 5 stars! read more

The crew at Guardian towing took care of my car when no one else would. I have a newer car that had a software update failure issue which caused the car to become undrivable. Roadside assistance scheduled a number of towing companies to come - all eventually refusing to tow the car due to it being too new and afraid of breaking something. Layla - the operations manager went out of her way to call the dealership to help us explore options to fix the car remotely. Guardian sent two tow trucks to get the car moved when all other options fell through and we needed the car delivered to the dealership. Ben and Will treated our car with care selecting the right method to load it onto a flatbed with no damage. The car was delivered on schedule and without damage. read more

Radiator hose gave out on freeway. Took an hour to show up but I was warned it would take that long. Got the car to the shop I requested in good shape without incident. read more

We luckily got picked up by the right employee that day!! He was honest and very very very helpful and kind to us on a stressful day.

I had an accident and needed a tow to a storage facility following by a tow to the repair facility. They took 2 hours to arrive at the accident site. I am on day 9 of trying to get the truck towed to the storage facility, the incompetence Guardian is amazing. There phone is not answered or is answered by someone with kids screaming in the background. They have constant screwups extending the storage to drive up the charges. They are needing to work with insurance and are unable to effectively communciate and are not proactive at all to resolve issues. The reviews here that are positive must be fake. Do not use this company unless you want to subject yourself to torture. read more

My car won't start. I found this guys on Yelp and they didn't disappoint. They came quickly and very professional. Gave me a jump and the car start with no problem. I wish they charge less but when you are in a jam, good service come with a price right J Thanks Yelp. read more

Flat tire on 520 at night on 3/7! Mohamed towed the car for us around 1 am so professional, nice, patient, knowledgeable and kind. Took the time to explain why he's doing it that way, like he had all the time in the world, like he was happy to be doing it and I truly believe that he was happy to help us. Mohamed even took off the spare flat tire for me so we can take it to Les Schwab the next day! It felt surreal! Incredible service, excellent customer service! Mohamed was amazing and we're so grateful to have met him! read more

Instead of taking my car down the block to my house, as instructed by insurance, they dragged it all the way to Seattle & refuse to release it to reputable companies. They had no permission to take the car, so this literally theft. Insurance company advised me to contact the police. Dishonest, disgusting & utterly sleazy business. read more

The only place I found in Seattle that takes less then an hour to get to where I was. The driver/owner was very responsive throughout the entire tow. I paid a fair price as well. read more

Guardian Towing was an absolute life saver for me when I was stuck with 2 flat tires on my way in to work this morning. It was dark and raining and I had been stuck for several hours on a bridge due to issues with my insurance company struggling to facilitate my request for roadside assistance. Sam at Guardian happened to call right when another guy showed up claiming to work for them (though his tow truck did not say Guardian). Sam told me to stay in the car and to not get in the truck with the other driver because he was not who he said he was. At this point I was very rattled (...there may have been tears). Sam actually Face Timed the other tow truck driver and even offered to stay on the phone with me until the Guardian driver arrived because I was so shaken up. The driver Jerry arrived quickly and was very warm, kind and professional. It makes ALL the difference in the world when you are having a terrible day and the person on the other end of the line (and behind the wheel of the tow truck) are such kind and caring humans. Today may have sucked, but these guys made it a little better. If I ever need my car towed again, I will just call them directly. read more

Very poor service. They were assigned to me through my insurance. The first time they never showed up without having enough courtesy to call. Tried again the next day and they did the same thing. They will leave you stranded. DO NOT USE THEM read more

The customer service Sam provides is as if they are a five-star hotel. Truly over the top! The driver, Waleed, was also warm and kind, and saw how stressed I was and told me to rest in my apt while he worked to try to get into the car. Sam left the office to come and help the situation, and even his voice calmed me down! I never knew tow companies could be so different... There is no way I would call any other company besides Guardian if I'm ever in a situation like this again. I am extremely grateful and HIGHLY recommend them! read more

My daughters car needed a tow from our home to our mechanic's garage about a half mile away, so after checking a few well-reviewed services, we contacted Guardian. Sam was responsive and worked with us on scheduling our non-emergency tow. We were very satisfied with the charges, especially compared to the competition. But it was the service that sets Guardian apart from the rest; our driver Kevin was knowledgeable, professional, thorough, punctual, and just a pleasant person to work with. Guardian helped make the job painless and let us get back to business as usual. We'll go directly to Guardian next time we need roadside assistance, and we recommend them to anyone. Thanks Guardian! read more

My car was broken into and the side window was completely smashed. Insurance called these guys to come grab my car off the street to bring it to a lot while we figured out where to send it to get it fixed. It took a little over an hour for the truck to get to me after they had been assigned, but jt was during rush hour in really hard rain, so I understand the delay - when I called the dispatcher to ask for an update they let me know they were stuck in traffic and were apologetic but assured me the truck was still coming. The person who came to pick up the vehicle was extremely kind and patient. My car battery was dead when they arrived due to the door having been left open after it was broken into. They jumped it and got it right up on the truck. I was concerned about rain getting into the car and they let me know that they have a wrap they put on cars with damaged glass to keep them dry. They also assured me of the security of the lot. Would absolutely use Guardian Towing again! read more

Very quick response time. Excellent service. Very nice driver. Overall great experience. Assigned to this business through State Farm insurance. read more

Transmission went out at 10:15 on a Thursday night and Guardian tried to gouge me for $475 to tow 5 miles because I had an F150. I went to ABC towing and they did it for $165. This Kind off predatory/opportunistic business really chaps my hide. Thank goodness for capItalism and honest businesses. Go to ABC folks! read more

I hit a curb and blew out my tire. Bad day. Then I left the hazard lights on as a warning so hopefully a meter maid wouldn't give me a ticket, which ultimately lead to my car battery dying. Bad day made worse. Then my lug nuts were put on too tight to be taken off with a wrench so I couldn't change the tire. Really bad day. Luckily a garage up the street agreed to help me out -- now to get my car there. Guardian Towing to the rescue. Zak swooped in with his shiny tow truck, and like a pro, hooked up my broken little Mini and delivered her to the garage. Efficient, sweet and smiley, he made a sad situation more bearable. It's times like this that I'm thankful for the kindness of strangers to make a bad day better. Thank you, Guardian Towing. Tell Zak's mom she has a terrific son. read more

Not how we wanted to spend the day. But after getting rear ended William came to our rescue! So nice and fast. He put the car on the truck in no time! I would recommend highly!! read more

I started hearing weird noises from my car and eventually had to pull off to the side of the road and call for roadside service.. my insurance connected me with another towing company with an ETA for 2 hours out. Couldn't leave my car and walk the 15 mins home because I had to maneuver my car into a no parking spot. 2 1/2hrs in I call the towing company and they were supposed to call me back with an ETA of the driver but after 30 mins, no call. Tried to call them but was hung up on once and then put on hold for another 30 mins! Starving, cold and needing to use the bathroom I called my insurance back and they reassigned these guys and within mins I get a call from the owner and he was apologetic for the other company screwing up and said he would try to get someone to me as quickly as possible. He called me back and said someone would get to me within 11 to 20 mins and he didnt lie! I was EXTREMELY grateful. Both guys I talked to were super nice and funny! I felt safe and had really easy conversation and they even offered to take my car to the mechanic and to a car rental place! I dont write a lot of reviews but I couldn't pass up saying how wonderful this company was to me! read more

Guardian did a great job helping me get my car to the shop when I had a flat tire and the socket wrench that came with the car was too small for the lug nuts. I like the app to track the ETA of the driver. Kevin, the tow truck driver, arrived so quickly! He was there in 15 min! He was also very kind and professional. Guardian helped make the process very low hassle. I would highly recommend them. read more

Terry and I (Jen) want to give a huge THANK YOU to Rocky! He did an outstanding job and we are simply happy and pleased we got his service!

Due to an unfortunate event on Sunday September 18.... had my car vandalized my car was unable to drive. Out of the multiple cars vandalized mine was picked up right away. I would like to pay a special thanks to LELA who has the best customer service out of the many phone calls I had to make that day. because of her I was able to get my car back within 2 days and her guidance through the whole process was AMAZING. can't say enough good things about her. Guardian towing is lucky to have her, if I could give her ten stars I would. Thank you so much LELA!!! read more

Guardian has jumped my poor cars several times since they never get driven. Always speedy, informative, and super helpful! I'm always glad it's them when I have to (sigh) jump the beasts again. read more