I would rate this place negative stars if possible. Most rude owners - towed my car illegally and…read morewont let me take a look at it without paying. The price quoted was ridiculous!!! When I asked them to show me the rates and breakdown they wouldnt do so! Both the lady and the guy behaved badly with me (I was with my kids). I did call the Bellevue PD. I am about to submit an impound hearing for their behaviour and the rates quoted. Theis place does not know a thign about customer service. They should be blacklisted. Please refrain from doing any business with Crossroads Towing!!

Starting off with I would not use these guys to tow any vehicle of my family's or friends someone…read moretook some property off the seat of my car when I went to pick up car no property in car it's fine nobody knows what happened to it they blocked my number after I called I was mad yes mad that my belongings weren't in my car that's all thank you Mark oops then they lied to me and said my car went to auction

We were railroaded into Starbucks after an accident, the police officer basically insisted that we…read morecontact Starbucks rather than AAA. We felt that we had a choice between Starbucks without a ticket and AAA with a ticket. We were shocked that there was no one answering the phone on Saturday and Sunday after our Friday night incident, but promptly showed up as directed on Monday morning only to find that we had been directed to the wrong yard. The people there seemed like they were ready to pop, over hassled, stressed, and not happy to see anyone. After a 40 minute wait, we were direct to the correct yard on the other side of town. That's where things changed - we went from "I will never use these clowns again" to the professionalism of Krystal - what a relief; someone trying to help, knowledgeable, courteous, and unruffled. Our opinion went from no stars to six stars!

Oh how I wish I could truly give them 0 stars, these heartless pieces of shit were so rude and…read moreunfriendly right off top as if I was being this huge burden to them, they also STOLE MY PHONE WHICH WAS IN MY VEHICLE, I also can back that with my google find my device option for my android which very accurately states where your phone is and guess where the last known location was before it suddenly turned off...yep, Starbuck's towing. So that undoubtedly proves somebody, maybe the driver maybe the owner who knows but somebody went in my car and removed my phone and 40$ I had in the glove box, it's so fucked up that they can get away with this grotesque and criminal acts, shame on them and all I can do is remain calm knowing karma will serve them for this and there's nothing else I can do on my end too get my phone or cash back because of course they are all denying any wrong doing and not accepting and liabilty or acknowledging so I am S.O.L. starbucks and your team congrats on being true scum bags of the towing and business world. hopefully one day you can change your criminal ways. Now pidsoff.

B & C Towing arrived quickly. Brad was courteous and knowledgeable…read more He got an electric car with a dead battery (IYKYK) loaded up in no time. Definitely recommend this tow company. Plus he has a cool dog! Thanks for coming to our rescue.

I needed a tow the other day but these guys never returned my call. I contacted Trev's and they got…read moreback to me in minutes.

I had gotten pulled over due my registration being expired (unknown to me - I am going through a…read moremove and completely forgot since I hadn't received anything about it!), but when I got stopped, it was around midnight, and the asshole cop decided to tow my vehicle. I was able to come pick it up the next day. HOWEVER, when I picked it up, it was in the way back against another beaten up car in the dark, and I could only see the driver's side to get in and drive home. It was today that I went outside to take a look at my Mercedes, and the WHOLE RIGHT SIDE is scraped!!! I literally JUST replaced both bumpers and had repainted all the minor scratches to get it in top shape, but now THIS! I took pictures, but we'll see what they have to say. It's going to cost me SO MUCH MONEY to fix, the whole side is damaged, as well as a CHUNK of my front corner of my bumper that I just replaced and painted!! I'm so upset I can't even see straight. Please go elsewhere. I did reach out to them, so we'll see what they say about this...

Our car was towed to Ken's by WSP after my daughter got in an accident and totaled our Mitsubishi…read moreon I-90. I then had to go to Ken's impound lot the next day for a virtual inspection for Allstate's purposes. Long story short, Allstate was backed way up because of a plethora of accidents recently, and I had to wait at the impound yard for about 3 hours, on hold, with Allstate's "virtual assistant." The tow truck driver had to wait with me due to security reasons, and he hung out there patiently the whole time, and shared interesting stories about his work as a tow truck driver. I wish I knew his name, his presence was greatly appreciated. He could have easily and understandably locked the gate and moved on to other things after an hour of waiting. Allstate eventually started the inspection as it was getting dark, and within 24 hours our family had the cash value of our totaled car in hand, all with minimal headache. I credit both the patient, kind tow truck driver and Allstate with making a bad situation better.

Had them tow my car into shop for repair. Great driver...everything seemed professional.read more

My Father started this company. He is/was a stand up person. His entire deal was to help people out…read morewithout gouging them. And if you knew him personally, he would go the extra mile for you. Always fair. Always up front. He sold the business roughly 10yrs ago to retire. The Purple People Pullers are no more. But you know your father left an impact when you go into the service dept of a car dealership and mention my dad's name and they light up.

Art made my day! A delightful person, thorough and a great…read morerepresentation of Easy Towing! He made lemonade out of lemons and towed my "sick" car to the mechanic from my home, this morning. Thanks Art!!

They seriously lived up to their name! We slammed into a pothole that took out our right front…read moretire, and then called our insurance company to sort out getting us towed for a replacement (our car doesn't have a spare, nor a jack, how stupid). They reached out to Easy Towing, who was there in about 15 minutes despite the app asserting it could be up to an hour. Art took lots of pictures, and was careful with our front bumper (it was pretty low and the flat didn't help) and got our front and back wheels off the ground and the car towed away to the dealer in about 15 minutes more. We heard from the dealer later that night, the flat was fixed by 10pm, and we picked up the car the next morning. Thanks, Art and Easy Towing for making a painful experience as painless as possible!

Male staff bullies female customers. Yes, I'm angry. Starbuck's towing is also owner of Mercer…read moreIsland Towing, Overlake Towing, and Starbuck's hauling owned by Mercer Island residents John Starbuck President and Kelly Starbuck VP, Treasurer. UBI:601-839-770. What can you do when bullied by an employee at a towing company? Nothing! Starbuck's towing employee LJ was pissed at me because I was upset. I was trying to figure out how many days/hours the totaled car was in their lot, it seemed that I was being overcharged (I was mistaken). My son totaled my late husband's car. It's not about the money but I was confused and LJ bullied me, he shouted at me, and then refused to accept my debit card for payment. LJ said he didn't trust the card. It's a debit card LJ, the money comes out...period. Yes, I was swearing but for crying out loud I'm 5'1" and LJ did a power play. He insisted that I return with cash. He threatened that he wouldn't be there and I would have to come back another day. He insisted that I call back for another appointment because it was a non-work day. Before I left Starbuck's towing I called for another appointment and he said he couldn't be there, I'd have to come another day. I said to LJ I was told that I could collect the car at anytime during the weekend and all I needed was a 1-hour notice. After that LJ said he'd be there. I returned within an hour with cash to pay the bill. LJ was still a bully, no more shouting but he was belligerent and still a bully. It's pathetic that Starbuck's towing cares so little about the people in the city where they make a ton of money. Obviously a contract with the city of Bellevue or weird relationships with the Bellevue police department keeps them in business. If I had been with the car and was able to request a towing company I would NOT use Starbucks towing. Stay away.

This company is awful. Filled with incompetent employees who have no idea what they are talking…read moreabout. Extremely rude to customers...even a fellow coworker came to me personally apologizing for how AWFUL his coworker treating me. That man literally wakes up every morning excited to make other people's lives miserable. So sad. On top of that..... They work at a tow company and are going to make me push my own car out. Mind you I'm a small female...who cant push a car. I highly recommend to NOT use them. Ever. There is a reason they only have one star. If this was Tinder..I would have swiped left. If you want to get over charged for poor service, by all means..come here!

Great availability, communication, and service. Highly recommend based on my experience.read more

Awesome service! We needed a tow to a tire repair appointment with one day notice and Trevor was…read moregreat! On-time and communicative, highly recommend!

They did a really good job on getting my car situated and everything great customer service if I do…read moreuse these guys again I would for sure best towing company you could ask for. My car broke down call them within 30 minutes got out there.

This was the 3rd place I called, but it should be your first! The first two companies I picked had…read moremore reviews but quoted more due to their hourly rate. Alex was kind, courteous and funny! Would definitely recommend.