Closed on the weekend and told to just have insurance deal with everything, unwilling to give…read morestraight fees, they close at 4:30 not 5. I respect tow truck operators, not management. -My relative had a major accident and there was zero empathy all around, just business like a GTA mission.

Rude to me right off the bat when I came to inquire about son's vehicle. Gave one price over the…read morephone, a lower one when I got there (Yay), but then jacked way up the next day when I retrieved it. When my son called and said he couldn't be there bc he was hospitalized, they told him, "too bad, it's your fault this happened", told him he was lieing when he explained that I (mom) couldn't get there faster bc I was babysitting - they said they could see me and there was no baby. Well duh. They are very excitable, easily angered, unprofessional and generally unpleasant.

We were railroaded into Starbucks after an accident, the police officer basically insisted that we…read morecontact Starbucks rather than AAA. We felt that we had a choice between Starbucks without a ticket and AAA with a ticket. We were shocked that there was no one answering the phone on Saturday and Sunday after our Friday night incident, but promptly showed up as directed on Monday morning only to find that we had been directed to the wrong yard. The people there seemed like they were ready to pop, over hassled, stressed, and not happy to see anyone. After a 40 minute wait, we were direct to the correct yard on the other side of town. That's where things changed - we went from "I will never use these clowns again" to the professionalism of Krystal - what a relief; someone trying to help, knowledgeable, courteous, and unruffled. Our opinion went from no stars to six stars!

Oh how I wish I could truly give them 0 stars, these heartless pieces of shit were so rude and…read moreunfriendly right off top as if I was being this huge burden to them, they also STOLE MY PHONE WHICH WAS IN MY VEHICLE, I also can back that with my google find my device option for my android which very accurately states where your phone is and guess where the last known location was before it suddenly turned off...yep, Starbuck's towing. So that undoubtedly proves somebody, maybe the driver maybe the owner who knows but somebody went in my car and removed my phone and 40$ I had in the glove box, it's so fucked up that they can get away with this grotesque and criminal acts, shame on them and all I can do is remain calm knowing karma will serve them for this and there's nothing else I can do on my end too get my phone or cash back because of course they are all denying any wrong doing and not accepting and liabilty or acknowledging so I am S.O.L. starbucks and your team congrats on being true scum bags of the towing and business world. hopefully one day you can change your criminal ways. Now pidsoff.

Brad was amazing! He was the second company we called…read more Not only was he $100 cheaper with a faster response time, he was very conversational, knowledgeable, and gave us great recommendations as well. He was also able to tell us what the problem was and ended up giving us a jump. Brad saved us a lot of time and money and his dog were an adorable and friendly bonus. Highly recommend!

Brad just towed my car and it was the best towing experience I have had. He was courteous,…read moreprofessional and took great care of my car. I appreciated his knowledge about cars and his validation as to the problem we were having with the car. What a bonus it was to meet the B&C Crew -- his two adorable dogs.

I had gotten pulled over due my registration being expired (unknown to me - I am going through a…read moremove and completely forgot since I hadn't received anything about it!), but when I got stopped, it was around midnight, and the asshole cop decided to tow my vehicle. I was able to come pick it up the next day. HOWEVER, when I picked it up, it was in the way back against another beaten up car in the dark, and I could only see the driver's side to get in and drive home. It was today that I went outside to take a look at my Mercedes, and the WHOLE RIGHT SIDE is scraped!!! I literally JUST replaced both bumpers and had repainted all the minor scratches to get it in top shape, but now THIS! I took pictures, but we'll see what they have to say. It's going to cost me SO MUCH MONEY to fix, the whole side is damaged, as well as a CHUNK of my front corner of my bumper that I just replaced and painted!! I'm so upset I can't even see straight. Please go elsewhere. I did reach out to them, so we'll see what they say about this...

Our car was towed to Ken's by WSP after my daughter got in an accident and totaled our Mitsubishi…read moreon I-90. I then had to go to Ken's impound lot the next day for a virtual inspection for Allstate's purposes. Long story short, Allstate was backed way up because of a plethora of accidents recently, and I had to wait at the impound yard for about 3 hours, on hold, with Allstate's "virtual assistant." The tow truck driver had to wait with me due to security reasons, and he hung out there patiently the whole time, and shared interesting stories about his work as a tow truck driver. I wish I knew his name, his presence was greatly appreciated. He could have easily and understandably locked the gate and moved on to other things after an hour of waiting. Allstate eventually started the inspection as it was getting dark, and within 24 hours our family had the cash value of our totaled car in hand, all with minimal headache. I credit both the patient, kind tow truck driver and Allstate with making a bad situation better.

My Father started this company. He is/was a stand up person. His entire deal was to help people out…read morewithout gouging them. And if you knew him personally, he would go the extra mile for you. Always fair. Always up front. He sold the business roughly 10yrs ago to retire. The Purple People Pullers are no more. But you know your father left an impact when you go into the service dept of a car dealership and mention my dad's name and they light up.

Had them tow my car into shop for repair. Great driver...everything seemed professional.read more

Prompt, honest, courteous service - which is more than I can say about other towing services in the…read morearea! They arrived when they said they would, I shared my location to facilitate. Rates more reasonable than other tow companies in area.

Driver was illegally parked in a shuttle stop and showed me the middle finger when I asked him to…read moreleave

Male staff bullies female customers. Yes, I'm angry. Starbuck's towing is also owner of Mercer…read moreIsland Towing, Overlake Towing, and Starbuck's hauling owned by Mercer Island residents John Starbuck President and Kelly Starbuck VP, Treasurer. UBI:601-839-770. What can you do when bullied by an employee at a towing company? Nothing! Starbuck's towing employee LJ was pissed at me because I was upset. I was trying to figure out how many days/hours the totaled car was in their lot, it seemed that I was being overcharged (I was mistaken). My son totaled my late husband's car. It's not about the money but I was confused and LJ bullied me, he shouted at me, and then refused to accept my debit card for payment. LJ said he didn't trust the card. It's a debit card LJ, the money comes out...period. Yes, I was swearing but for crying out loud I'm 5'1" and LJ did a power play. He insisted that I return with cash. He threatened that he wouldn't be there and I would have to come back another day. He insisted that I call back for another appointment because it was a non-work day. Before I left Starbuck's towing I called for another appointment and he said he couldn't be there, I'd have to come another day. I said to LJ I was told that I could collect the car at anytime during the weekend and all I needed was a 1-hour notice. After that LJ said he'd be there. I returned within an hour with cash to pay the bill. LJ was still a bully, no more shouting but he was belligerent and still a bully. It's pathetic that Starbuck's towing cares so little about the people in the city where they make a ton of money. Obviously a contract with the city of Bellevue or weird relationships with the Bellevue police department keeps them in business. If I had been with the car and was able to request a towing company I would NOT use Starbucks towing. Stay away.

This company is awful. Filled with incompetent employees who have no idea what they are talking…read moreabout. Extremely rude to customers...even a fellow coworker came to me personally apologizing for how AWFUL his coworker treating me. That man literally wakes up every morning excited to make other people's lives miserable. So sad. On top of that..... They work at a tow company and are going to make me push my own car out. Mind you I'm a small female...who cant push a car. I highly recommend to NOT use them. Ever. There is a reason they only have one star. If this was Tinder..I would have swiped left. If you want to get over charged for poor service, by all means..come here!

Big Thank you and Shout Out to Trevs Towing & Transport of Lynnnwood . Hardy is excellent and…read moreprofessional, such a nice person and very very careful. We appreciate you nice people at Trevs

Trev's Towing went above and beyond!…read more My son called me in the middle of the night after his battery died while he was stopped at Tom Thumb. We tried jumping it ourselves, and even an employee from the store came out to help, but nothing worked. Then Trev showed up like an angel. Not only did he get the car started, but he refused to charge us a dime. Who does that anymore?! In a world where kindness can sometimes feel rare, Trev reminded us that there are still genuinely good people out there. Thank you, Trev! You truly are an angel. From the bottom of my heart, thank you for helping my son when he needed it most. Your kindness will not be forgotten.

They did a really good job on getting my car situated and everything great customer service if I do…read moreuse these guys again I would for sure best towing company you could ask for. My car broke down call them within 30 minutes got out there.

This was the 3rd place I called, but it should be your first! The first two companies I picked had…read moremore reviews but quoted more due to their hourly rate. Alex was kind, courteous and funny! Would definitely recommend.