Male staff bullies female customers. Yes, I'm angry. Starbuck's towing is also owner of Mercer Island Towing, Overlake Towing, and Starbuck's hauling owned by Mercer Island residents John Starbuck President and Kelly Starbuck VP, Treasurer. UBI:601-839-770.
What can you do when bullied by an employee at a towing company? Nothing! Starbuck's towing employee LJ was pissed at me because I was upset. I was trying to figure out how many days/hours the totaled car was in their lot, it seemed that I was being overcharged (I was mistaken). My son totaled my late husband's car. It's not about the money but I was confused and LJ bullied me, he shouted at me, and then refused to accept my debit card for payment. LJ said he didn't trust the card. It's a debit card LJ, the money comes out...period. Yes, I was swearing but for crying out loud I'm 5'1" and LJ did a power play. He insisted that I return with cash. He threatened that he wouldn't be there and I would have to come back another day. He insisted that I call back for another appointment because it was a non-work day. Before I left Starbuck's towing I called for another appointment and he said he couldn't be there, I'd have to come another day. I said to LJ I was told that I could collect the car at anytime during the weekend and all I needed was a 1-hour notice. After that LJ said he'd be there. I returned within an hour with cash to pay the bill. LJ was still a bully, no more shouting but he was belligerent and still a bully. It's pathetic that Starbuck's towing cares so little about the people in the city where they make a ton of money. Obviously a contract with the city of Bellevue or weird relationships with the Bellevue police department keeps them in business. If I had been with the car and was able to request a towing company I would NOT use Starbucks towing. Stay away. read more