We visited this location after being super happy with our visit to the Nampa location. We were not…read morenearly as impressed-- or actually very impressed whatsoever.
Initially, the young man working the register was very personable. We mentioned having gone to Nampa and he made a comment like "oh, we're better!" I actually liked that he seemed to have that opinion and was really hoping it would be true, or that at least it would be comparable. Unfortunately, the only thing that was comparable was the product...
Had out of town friends with us who had contemplated a salad bar with their pizza but the items all looked less than fresh, so they decided against it.
Both couples ordered the Everything pizza but with some modifications. We removed several toppings (salami, onions and mushrooms) and substituted extra pineapple and pepperoncini. Given that we removed three items and substituted only 2, we didn't expect a price difference; however, we DID end up being charged an extra $2.50 which the receipt did not clearly show-- only figured it out because the price charged was $2.50 more than what was listed on their digital menu.
Friends wanted extra pineapple on the entire pie, all of the tomatoes on one side and all of the ham on the other side. That was hard for the kid taking the order to understand, though it seemed like he eventually got it right. When their pizza was done, it was wrong and had to be remade, which was done without complaint by the other young man working, but all in all we spent over an hour in the location.
There didn't really seem to be any rhyme or reason to what order the pizzas were made in; a gentleman walked in after we were done ordering and placed an order-- he received his before either of us. Our friends, who ordered after we did, got their first one next, then we finally got ours.
The final pizzas were good, although it did seem as though there was more sauce than the other location-- not a big deal for most, we're just not really sauce people.
When our friends finally got their remade, correct pie, we just took it to go (they had put all of them into boxes anyway, which seemed like kind of a waste, but I'm assuming the boys were trying to have as few dishes at close as possible; we placed our order at 6:42 and didn't leave until about 7:50)
The young men working were dressed quite... unprofessional. I get allowing employees to be comfortable and that it's "just pizza" yet I still feel like there should be some level of accountability in what they wear-- the shorts that one of them was wearing looked almost like swim trunks!
Also, I noted that the amount we were charged was higher than what was shown on the menu board, brought it up to the cashier and was just told "I don't know why. I can ask my manager but she's not here right now". So, no real resolution-- and it seemed as though there was nobody actually "in charge" to be able to assist with a customer issue.
Of the five or so groups of tables in the restaurant, only one of them seemed clean. I took napkins and wiped down the ones we wanted to sit in. This was bothersome to me due to the fact that when we walked in, they were not busy; one of them was standing there at the register while the other did dishes (or so we were told when I asked if he was the only one working). Customer area cleanliness should have taken priority over dishes, in my opinion.
Three stars simply due to the fact that the final product was decent, although I'm not sure that we'll go back to this location. We'll probably stick to making the drive to Nampa when we want this pizza.
