We recently purchased a Lexus RX 450H+. This automobile model is hard to come by and we needed to be patient through the process. After several months of finding the right car - we waited patiently for our car to arrive. During this time we researched and you tubed several features. Our excellent salesman Andrew Cornejo was so patient and over the top with attention to our purchase and questions. We highly recommend using Andrew to purchase your next Lexus. We have nothing but a completely positive experience to look back on and are very happy with our purchase and all the help provided by Andrew, Trey, his manager, and the entire Dolan Lexus team. Thank you.! read more

21 day wait for a loaner? Plus exorbitant service fees on top of it? The solution is NOT to make customers wait 3 weeks, but to rather fire your overly frugal accountant and put a few more cars into service That would be customer-first Not this juvenile "i'm too poor to provide for my customers" attitude we get at Dolan. read more

We have purchased one of our Lexus at Dolan's. The staff really knows their business, both in sales and in the service department. They made purchasing a car easy and comfortable. We service both of our cars there and for quite some time now have dealt with Kieran who is a joy to work with. He is so honest and informative. He never tries to upsell us and makes sure we are completely informed on what is needed. read more

Keegan Bueno and the team at Lexus were fantastic to work with! They made the car buying process seamless and were available to answer all of my questions throughout the process. read more

Stopped by Dolan Lexus to see the famous LFA that's on display and was assisted by Dominic S. He was very professional and respectful. Not only did he present me the LFA but also his personal vehicle that I had in mind about a possible future purchase on. The dealer did not have one in stock to observe but he made the decision to present me his and I was mind blown at the vehicle. Definitely will be coming back to Dolan to do business with him in the near future when I decide on a vehicle. Appreciate everything, Dominic! read more

Dolan Lexus - Lexus LFA - Auto Parts & Supplies Near Me - Reno, Nevada

We love this dealership ! We just had our GX serviced and it is a pleasure to Wait for the car ! The lounge is beautiful with a coffee bar with expresso donuts lattes ! TVs and sofas to relax in. If it's a longer service we get a nice Lexus to do our errands in ! Julie helped us today and she was so friendly! This is my 4th Lexus and I don't think I'll ever buy another kind of car! I've had Mercedes and BMW and Jaguars and by far Lexus Is best ! Service oriented and great cars ! read more

Debra is a very good service agent. I've been using Dolan to service my RX for over five years and she is the best of the five advisers that I've had. I have Army Veteran license plates on my vehicle but she is the first to tell me there is a 10% military discount that I did not know about. Wish I would have known about it for the last five years. Don't see it advertised either. Thanks read more

It pains me to say that recently the service level here has dropped. I must reduce my rating. But the 5 star service seems to be a thing of the past. The last three visits here, there have been several little things that have added up to my disappointment. * Excessive suggestions for additional work to be done (when full servicing had been done within a couple months). Each time I have been asked to add on work that would equate $500 plus that was not needed. - was told I needed new tires, when I questioned why since I had them less than a year, they said it was because the shocks/struts were bad and those need to be fixed too!. I argued this as well, since I had just had a major service done at the same time and nothing was reported. I had to continue to question them, and finally they said it would be covered by my warranty. But that my tires would not since this was "normal wear and tear". this does not make sense after them telling me it was because of the shock/struts and even sub par alignment done by them. Though here I am stuck with having to pay for new tires myself. * I make an appointment with a particular service agent online, only to arrive and be told he is not available or even in the office that day to help me. * Tires that I had bought less than a year prior are no longer being rotated for free, and I have to constantly remind them that I bought them before this new policy took place. * oil change service took nearly 2.5 hrs, this used to be done in 1 - 1.5 hrs * oil change reminder sticker - looks like something given by a gas station, it is a solid white with the big word MOBIL at the top, seems a bit tacky after having received the clear one with LEXUS prior. * after my last oil change the other day, I noticed they did not even reset the reminder. so now when I start my car, I still see that reminder saying "oil maintenance required soon". back to the dealership I must go to have this reset. It's the little things that start off as minor, but really get under the skin after a while. I figured it was time for a review update when I caught myself telling my friend about how lacking things have been lately. She also has a Lexus and stated she noticed the difference as well. This big fancy facility and now I see that it is the service and the customers that are paying for it. I am hoping things improve, but once my warranty is up, I do not think I will be back when I can get better service and pricing at other places for tires and engine maintenance. read more

This is my story I bought this RX 350 paid $70,000 for it or I could've got a better deal at Roseville Lexus, the first thing that happened. One of the tires went bad so warranty no it was they said it wasn't not a factory defect and they won't replace it so they put a tire on it we paid for it. It turns out they put the wrong tire on And that's the first mistake. today I took the car in because the wiper arm factory bent the aloe, and it was weak, first the lady said well you must've been the snow. My wife doesn't drive it in the snow and we have a garage for it, so so today I had an appointment to for them to put a new wiper arm on it under warranty got it in there. The service manager says no before even looked at it. No, this is been caught someplace been caught, and we won't put a wiper arm on it under warranty,, how could it be caught when it's on the vehicle, so my wipers don't work right because of them? I want to add we're ready to buy a new hybrid car from them forget it we're gonna go to Roseville. They got a lot better inventory and I recommend them if you wanna know more about this situation give me a call. My name is RSC I'm on neighbors. You can look me up. call me my name is Ron., this is an update on my wife's tire that Lexus put on. It was a different tire at the wrong tire and we discovered his 3/4 wore out because of the different tire is on the front of the vehicle, would they have a warranty on of course not the original tires were the Bridgestone and they put a cheap tire on we had to pay for it,,7602627278 read more

I have bought two autos from Erick and both experiences have been amazing. Erick is now a manager so he did a very warm handoff to our sales guy Trey, and he was also wonderful and very patient with me. I was very specific on what I was looking for and with such an auto shortage they were still able to find me exactly what I wanted and for the price I wanted. read more

If I could give more then 5 STARS, to Dolan Lexus,I would!!! My car was having some air conditioning problems, on a Friday night at 4:30. We were leaving in two days to go on a 10 day vacation, driving the car. However without air-conditioning we could not take the car. We called Dolan Lexus and spoke to The service center. We explained the situation and was told bring the car in and she would send a email down to the service manager and Kay, (who we have worked with before ) and let them know we were on our way. When we arrived Carlos The service manager, and Kay our service rep were waiting for us. They had a loaner car available, took our car in and we were on our way. Absolutely great customer service. I would recommend Dolan. Lexus to anyone. read more

Their slogan is "Come in and join the family". Well, no one can take advantage of you like a family member. I recently purchased a Lexus Certified 2021 RX450h at Dolan Lexus and dumb me, took them at their word that the car was in tip top condition. After the first wet weather, traction didn't feel right and I closely inspected the tires. Three different brands of tire, two Hankook, one Goodyear, one Rivian. Took the car to Discount tire and guess what? The two Hankook were made in 2018, obviously purchased used to meet the minimum requirements for tread wear for them to be able to sell the car legally. The one Goodyear is almost done in, just enough to be legal. The tire expert told me that any AWD car must have tires with matching tread depth or the drive system can be damaged. Did they get cheap or set me up for an expensive repair. Either way, watch out for family disguised as used car salesmen. $1200.00 for new tires after 3 weeks of ownership. read more

I give Julie Tomlinson, Carlos Bucio, Renee and Carlos staff a 10 Stars!!!! They always take care of me and my husband. Carlos the Service Manager is so amazing!!! Julie followed up with my husband I. This is what I call amazing service.. Thank you Carlos Bucio and Julie Tomlinson and Renee for doing such an awesome job!!! We love love Dolan Lexus!! You are a 10 Star!!!!! Thank you, Mel & Jason read more

Customer service was fantastic. Andrew really knows his stuff! Not only was he knowledgeable and kind, he utilized his resources to find me the information I requested. What a great team! read more

If you're looking to buy a car there's no reason you should go anywhere other than Dolan Lexus unless you just truly don't want to enjoy the greatest car buying experience of all time. Dolan Lexus is like no other dealership in town for multiple reasons; first and foremost the dealership itself, it's truly a beautiful state of the art dealership, $30+ million to build in fact. There's just so much to look at and do while you're there you'll never be bored or itching to get out of there. The process of buying a vehicle flys by because you spend time grabbing a water, looking at the sculptures, enjoying a white chocolate latte in the coffee shop, or just taking a stroll around the property taking it all in. The second reason Dolan Lexus stands out from all of the other dealerships in the area is their people; salesman Jeremiah Abujasen truly loves what he does and is on your side when it comes to getting you in to the car of your dreams. I don't know how many times I've heard people tell me that they felt like their salesmen from other dealerships didn't want them to get approved, didn't want to work hard to find the vehicle they wanted to buy, etc. but that's not the case with Jeremiah. If you browse Dolan Auto Group's massive inventory and dome manage to not find the vehicle you're looking for, simply let him know and he will, I repeat he WILL find it for you. He will do his very best to make sure you get the vehicle you've dreamt about, for a price you could only dream of, and that you enjoy the entire experience. I will never buy a car anywhere else as long as I live and I know many others that can say the same. I could move to New Zealand tomorrow but the day I want/need a new vehicle I'll be right back at Dolan Lexus knocking on Jeremiah Abujasen's door ready to test drive something. Do yourself a favor and enjoy your next car buying experience and check out Dolan Lexus. Get in and join the family. read more

Dolan Lexus - Traded in our 2016 Toyota 4Runner and went home with this absolutely beautiful, fully loaded 2015 Hyundai Genesis 3.8 HTRAC AWD. - Auto Parts & Supplies Near Me - Reno, Nevada

Where to begin....... This dealer is beyond excellent when it comes to selling cars, but when it comes to selling parts, they need a lot of help!! On Monday March 9th 2020 I had my front tire replaced at Big O tires and when I left my tire sensor light went off and I called Big O back and told them of the issue. Big O told me that it's most likely the battery in the sensor. I thought it was a bit strange since the sensor was working fine prior to coming in. (This is where Lexus plays a big part and why I gave them a 1 star). The Lexus parts department told me that my tire Sensors DID NOT have batteries in them and that they actually have a Binary chip instead. I was convinced that Bog O broke my TPS. But just to make sure I spoke to another Lexus service tech and was told the same thing. Fast forward a few days. Big O replaced my TPS free of charge and handed me my old sensor. I took it apart right there and found a battery. I was shocked. I quickly found the store manager (Chuck) and thanked him. He was very honest and appreciated my apology. Although now I'm not so happy with Lexus. So I called the service department at Dolan Lexus and explained what had happened over the last few days and what their service department told me. No apologize offered, SMH??? But they did admit that there are batteries in the TPS. This is a BIG PROBLEM, Dolan Lexus created unnecessary drama between Big O tires and myself and more importantly Dolan Lexus was very dishonest. If your local Lexus dealer can't be trusted, then what do you do? You most likely don't shop there anymore. With that in mind and my car hitting 245,552 miles it is time for me to buy a new car. Well, needless to say, it won't be here. But if you are in need of tires and want to trust a company that cares for their customers, Big O tires is where you need to go. read more

Dolan Lexus - Battery on an OEM Lexus TPS sensor - Auto Parts & Supplies Near Me - Reno, Nevada

Sold my car to Dolan Lexus one month ago. Still have not been paid AND they sold my car over a week ago! No one can explain to me where the check is. One month ago, Vladimir said it would take about 10 days to cut the check - nope! Gloria won't answer her calls. Caesar said he'd look into it. Pathetic and crooked! read more

We had a rather simple task for the service department. We decided to wait, rather than drop off. Having had over 40 vehicles (first time Lexus) i've never been to a nicer dealership, very attentive, plus a super nice coffee lounge. You have a customer for life read more

We came in looking for a specific vehicle. Kandace & Austin helped us & were thorough in explaining features and the process. They both took the time to let us decide on a vehicle we would be happy to have. When we bought our vehicle, Jacki in service helped us & was just as courteous and professional. Wonderful experiences overall. read more

Just want to say Dolan was of the very few OUTSTANDING customer interactions I have had in a VERY long time. Transparent communications, they searched for what I thought was my problem, they revealed that it was NOT a problem, washed my car, advised me about my car, and DIDN'T CHARGE ME. Hats off to you guys, and thanks so much. Wish this were the standard elsewhere Thanks again, Julie Vesselle read more

We have been a loyal Lexus customer for years. They used to care about their customers and had the best service in town. That has all changed. I made an appointment online to have my vehicle serviced 5 days in advance. I asked for a loaner vehicle as we had important appointments that day. I followed up with a phone call to make sure we would have a loaner and was assured we would have one. Needless to say, when I showed up at the appointed time, I was informed that all the loaners had been allocated for the day and none were available so I canceled my appointment. So much for taking care of their customers. We also were scheduled to go into Dolan to talk to them about purchasing a new 2024 vehicle this next week. I asked the service writer to make sure to let them know we wouldn't be in to purchase another Lexus. We had narrowed our possible new vehicle to Lexus, Range Rover or Mercedes. Guess which one just got eliminated. Dolan's "Come in and join the family" doesn't really fit, unless you get lied to by your family! Treatment by the service department is one of the key factors in our criteria of buying any vehicle and Dolan Lexus definitely does not meet that criteria. read more

Stopped in for a maintenance appointment. for my 300h . William was very pleasant and efficient, answering all my questions and concerns. Appreciated the coffee while waiting. The car was beautifully washed when finished! Overall . A very nice experience! read more

Took my 2022 GX in for tire repair... Carlos, the Service Manager, took care of us... washed the car with tire repair in less than an hour - all with no charge... Dolan Lexus and in particular Carlos 'rules'... read more

Met Debra J. in service. Everything and everyone is professional & knowledgeable. They provide exemplary service for what one invests in. They go above and beyond as a cliche' states. Wash your vehicle and fill it with gas when getting service. Why did I take it in full? Forgot, that they do that. Also, the people are all very personable. They give you the impression that you are providing them a service. They finish several hours before estimate. The service area has automatic garage doors and is heated. Very comfortable, on all aspects. For the customer and the employees. Glad to know that your mechanics who keep you safe on the road. Are working in comfortable conditions too! read more

I'm really sorry that I am writing this review but I feel it is necessary. I purchased a vehicle last June and I also purchased a very expensive warranty. Last week I took my car to my local dodge dealership and was told by the service department that this warranty requires that I take my car to the selling dealership because it's less then 40 miles. They also said that I would have to have Dolan Lexus call the warranty company and inform them that it's OK for me to change the dealership from them to the one closer to my home. I did this and had it all taken care of and then I was told that once the dealership input everything that's wrong with the vehicle to the warranty company it then goes to their committee for approval and that could take 24 to 48 hours something I was never told about when I purchased this warranty and I was also told that they cannot release the car to me until they get payment for the work done so I've had my vehicle in the shop for the last week I was just called at 1 o'clock to tell me that my car is done and they've submitted for payment and now I have to wait because I can't get my car until they pay so the moral of the story is Dolan Lexus "do better", educate your sales people on exactly what is with the Warranty's , explain the loopholes to your customers explain to them that it may take a week or two to get your car back on something that should've taken a day or two to fix. explain to them everything because I feel like you're selling something and you're not telling the people everything it's almost like a bait and switch and personally I'm a little disappointed. I bought plenty of cars from Dolan and this one takes the cake so please educate your staff when they're selling a warranty to a customer to tell them everything. I did call to speak to the sales manager at Lexus, never got a call back. He must be too busy or maybe he just doesn't really care. read more

Lets be real here and talk about what everyone thinks/fears when finally deciding to purchase a car. Sleazy car salesmen trying to make a quick buck and filling your head with broken promises and trying to squeeze every dime possible out of your pocket book. Not willing to work with you, and give you some sob story about how they are not going to make any money off this deal, booooo whooooooo, and that three other people are looking at buying the same car you are test driving right now, so we need to rush in a sign papers. Then the games begin...going back and forth with the magic numbers in the sky "TRYING" to get you the perfect deal, and by the time you are getting so annoyed are ready to walk out the door, its a Christmas Miracle and they have come up with some half ass deal to keep that one foot in the door. Well if you don't want to experience any of that, and you want to buy a car pretty much hassle free, and leave with a smile of your face, then take your butt to Dolan Lexus. I've been needing to upgrade my lovely lil Subaru Crosstrek(which I loved, but just to small for my family) for a serious mom mobile, I've have been looking for quite some time, and finally decided to take the plunge if the Customer Service was right and they didn't try to F&^k ME!! I did my research on what type of car I wanted and who had the best deal; what I wanted for my trade in and what I was willing to finance. A dealership in Carson City had the same car I was looking at, and was a few grand cheaper...then I got on Yelp and started reading the most recent reviews.......and let me tell ya, they were scary!! So I decided to not even bother with it and gave Dolan Lexus a try. I mad an appointment online and came in on a busy Friday night, I was greeted right away (cant remember his name) and was given a tour of the beautiful dealership, offered some delicious coffee and doughnuts!! The guy I was speaking with had some customers that came back to work a deal, and I was introduced to a young man named Jordan. Jordan, he listens and has a nice smile, I think I was a pain in the butt a little, but I knew what I wanted and he did a good job pretending like he cared. Then I met Jason the finance manager, who suggest a warranty and I felt that it was proper considering that I was buying a used car.He didn't try to sell me everything under the sun and kill me with a bunch of crap I didn't want and have to repeatedly say NO! Although I do think he has a few tricks up his sleeve!! I wasn't able to take my car home that night due to it needing to be detailed, it was looking a little beat up, but hey that's okay...you should see the inside of the car I traded in (sorry detail guys I have 3 mini humans)...its their fault!! Come Saturday when I got the call to pick up my car, It was like Christmas morning there was my Black Beauty all shiny and new with a big red bow, everyone was smiling and giving you that warm and fuzzing feeling it was great!! In all it was a good experience, buy a car here!! read more

Dolan Lexus - Black Beauty!! - Auto Parts & Supplies Near Me - Reno, Nevada

Took my car in for the 40k service. The tech rotating my tires broke a lug nut and stud, which was fine. They let me know through-out the day what was going on and had to keep my vehicle overnight. The service writer assured me he would call me the next morning and let me know what was going on. After not receiving a phone call all morning, I called three times to get an update, with no return phone calls. The third time I called they assured me the service manager would call me back within the hour. An hour and a half later I had to call four times as I kept getting the general mailbox for the service dept. At this time, I am pretty upset and had to put my "Karen" hat on and talk to the service manager. I received a loaner car, which they told me I would be in and out in five minutes. Twenty minutes later after they found "someone" who could let me know what is going on with my vehicle I was on my merry way. Apparently, they had to order a "special tool" to get the stud and or lug nut off. If you are a Lexus Dealer and I bring in my Lexus to get repaired; wouldn't you think you would already have the "special tool"? I go and get my vehicle today and received no apology or any mention of the crappy service I received the day before. VERY disappointed in the whole Dolan experience. If you want to go in and "Join the Family" then be prepared to be treated like a red headed step child. read more

I bought a car from them 14 months ago. I overpaid for it, but I loved the car so I went for it. That car had 68K miles, and I felt good about it. This year in March, almost a year later, with 80K on the car, the clutch and transmission took a dump, and I was out of a car for over a month. The extended warranty that I also paid for, didn't cover hardly anything, and I dropped 2700 dollars on a car that should have been mechanically sound, and have no issues. I will never buy from this dealer again, and I wouldn't recommend them to anyone looking to get a good deal on anything. read more

Outstanding service from Service Manager, Carlos. Major issue was handled professionally and to my satisfaction.

We met Nate at the Auto Show 2020 and Not Only is He the Sweetest young man but a true Representative for the Dolan Family group. He showed us (my husband and self) EVERYTHING about Lexus that we had not seen or known. His knowledge of the vehicle is such an asset to the Lexus company. If and when I ever need a new car; Nate is my go to guy. I have adopted him as son and friend even if I never buy a car from Dolan. read more

5 years and 3 cars later, I'm more in love with Lexus and the Dolan family with every purchase! After going though a buy back on my 2014 IS sedan that was 110% out of their control (due to a rattle that could not be fixed), I definitely gave them a run for their money. And here I am, still a loyal customer. Jeremiah is my favorite sales guy - he has a charming personality and is a true and honest professional who actually cares about his customers. Ashton, General Manager over the Sales Team, is accommodating, kind, and truly leads by example when it comes to taking care of the clients and his team. He'll make sure you are full satisfied and go beyond conventional barriers to "make it right". To top it off, the service team takes great care of me, I can always get a loaner car, and I have extremely high confidence in their quality. This team exemplifies everything you'd hope for when making a large and important purchase - integrity, respect, personalized care. read more

This has to be one of the most crooked dealership around. My alternator in my RX350 went out while in Reno. The suv was able to be driven but would loose power after several minutes. The AAA tech who came to our aid, ran a diagnostic which showed the battery life was fine but the charging system (alternator) was not functioning. It was a Saturday so Dolan's service was closed. I got the suv towed and left it at the dealer and waited for the dealership to call. Kieran, the service advisor, said it would be $235 just to diagnose the problem but that amount would go towards any repairs like I assumed it was the alternator. After I agreed to the $235, shortly after, Kieran tells me that battery is completely dead and couldn't be jumped. I told him that the battery was fine when it was towed there and the problem is the alternator. He insisted the problem is the battery and that it would be $665 total to replaced it. After going back and forth in our conversation, I reluctantly agreed to have the battery replaced for a total of $665, including the diagnostic charge. So, after the new battery was installed, Kieran tells me that the alternator is bad and that it would be another $1600 to replaced. After all that, I had my vehicle towed to an independent mechanic shop to complete the repairs. Dolan Lexus is very dishonest and prey on customers, especially when they already have their vehicles. DO NOT do business with this dealership in any shape or form. Unfortunately, 1 star is the lowest rating that I can give. read more

They told me I needed brakes badly and wanted to keep my car to do the work as it was already in for a yearly service visit. I decided to take my NX200t to my local brake man. He informed me I have 30,000 miles left on my brakes!! I may never go back!! read more

What great food. What great fun. Edible Reno & Whispering Vine Wine Shop paired together to present Wine & Food at Dolan Lexus tonight. Roundabout Catering (braised short ribs over creamy polenta) served with Alexander Valley Cabefrnet Sauvignon; Wedge Cheese Shop (melted swiss raclette cjesse over roasted potatoes & pickles) served with Whispering Vine 2013 Russian River Pinot Noir; Butter & Salt (goat cheese arancini with slow-roasetd beet sauce) served with Willamette Valley Pinot Grigio; Persona Chef Tim Meevasin (Authentic Spanish paella) served with Wispering Vine 2014 Santa Lucia Highlands Pinot Noir (OMG, was this good); FEAST (grilled alpaca kebab with aji amarillo sauce) paired with Whispering Vine 204 Willamette Valley Pinot Noir (best wine I tasted tonight); Rapscallion (mini lobter tartlet -- yummy - had two) served with Whispering Vine 2015 Solution; SUP (Basque cjorizo meatballs with fresh fennel marinara & spiced crispy leeks) served with Whispering Vine 2013 Knight's Valley Merlot; Artisanal Mezcals - taste of their mezcal; Hub Coffee Roasters (coffee from Kenya) -- don't usually drink black coffee, but after all the wines, this was actually quite good. Finally L.A. Bakery (Baklava) served with Whispering Vine 2015 Mendocino County Moscato. Edible Reno is a quarterly publication... great magazine shows you all the places to eat in Reno and Whipering Vine is a wine shop that opened at a new locationon 4th Street. They have an enormous selection of wines and in the evening you can sit and have wines and snacks. Great location. And, of course, Dolan Lexus needs no explanation. Saw the car I would buy, if I could afford it. read more

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We recently bought a car from Rob Vidal at Dolan Lexus. Rob was the most professional sales person we've ever worked with. He made the process simple and fun. We highly recommend Rob and Dolan for your next purchase or lease! read more

Rob with Lexus of Reno is wonderful!! He answered all of my questions. He was patient and gave great advice as well as told relatable stories to help me with my decision. I am very happy with the service and amenities that Lexus offers. Be sure to ask for Rob if you go in and you won't be disappointed! read more

I came here for a charity event and what a great space for one. This building is huge and the space is great. It has quite a large beautiful staircase. The Dolan staff were gracious and a good time was had by all. 19/18 read more

Excellence in sales and service ! I've never been let down since my first Lexus experience in 1990. The feeling still continues to this day. I've purchased new / preowned from Lexus of Reno now known as Dolan Lexus. I've never been let down. I'm extremely pleased with my service advisor Mark Chism whom has gone above and beyond in all my service needs. 5 star dealer read more

purchased our 2020 Toyota Avalon here. Absolutely love their policy of no commission for salesman. It was so nice not being hovered over by salesman. Everyone was really helpful. Brian was great and Angie actually suggested a vehicle brought over from another lot we hadn't even thought of and ended up buying that one! Paperwork was long and tedious, , but I think that is the same everywhere, they need to think of a way to make that shorter! L O L we don't live in Reno, so we were able to finish up some of the paperwork over the Internet and had our kids pick up our vehicle for us, which Dolan made that very easy for us to do. Madison made the financial part over the phone really easy and pleasant to deal with. I hope I'm getting names, right! read more

Service dept customer service! Not So good. Pulled in, didn't have my appt on calendar! Oh boy! Strike ONE! Told me it would be "no problem" for my Oil change and wash... Strike TWO 52 minutes later, said "ok, let's get started!" What? Started? Strike THREE Getting loaner car now.... Oops! read more

Dolan Lexus - Lexus of Reno - Auto Parts & Supplies Near Me - Reno, Nevada