This place has all of the right vibes to be exceptional, but our visit fell a bit short. Let me tell you why. First off, the location is both convenient and maddening when it comes to the parking. I saw a sign for complimentary valet, but I suppose that is only offered at certain times of day or on certain days. We visited on a busy (for the mall) Sunday afternoon, so trying to find a parking space was nuts. If ever there was a time to offer valet, I would dare to think that this should've been it. I can't imagine that week days are this bad. I'm guessing that they offer valet for dinner service...maybe.
I'd made reservations because I didn't know what type of crowd to expect but they didn't seem necessary. There was plenty of availability. I requested a booth and was sat at one next to the glass looking into the kitchen. At first I thought this was nice. The kitchen was super clean and you get to "see all the action." Eventually, it became distracting...which elevated to annoying as we watched several plates of what we ordered be carried off to other tables! The wait for our food was loooonnnggg!
My husband ordered two appetizers as his meal and I ordered a burger with fries and a side of elote. I'm not even exaggerating, perhaps even underestimating, but we waited around 45 minutes for our food. The kitchen crew was smallish, but that's no excuse. Shortly after receiving our food, a random woman came over and just started talking about our food. She didn't introduce herself...just walked up to the edge of our table and said "your burger looks amazing...oh and your shrimp does too. It's amazing because some stores only have that seasonally, but we have it year-round." That's when I interjected, "are you the manager?" She said yes and probably caught that we weren't in the mood to discuss the decision-making process of why some stores have it year-round and others don't. She told us to enjoy and walked away.
Management...please don't do that. Walking up to tables while mouths are full or conversations are being enjoyed is not okay. Especially after such a long wait; we were "starving" and just wanted to eat while the food was still hot. Walking by and checking to see if everything is okay is perfect, but please keep it moving. Not everyone likes to engage in that manner. Being that we were sat right next to the kitchen, I saw her walk into the kitchen and put something into her mouth. I'm guessing it was time for her lunch and maybe that's why she was ogling our plates. Shortly thereafter, she and another person sat in a corner booth enjoying a meal.
Now, about the food, service and ambiance. The food was good. The Beale Burger (8/10) was a nice size, cooked well and the bbq sauce, bacon, cheddar, onion ring combo worked well together. I also added their housemade tartar sauce. Our waitress told me that some people liked dipping their fries in it, so I smeared in on my burger in lieu of mayo. For my fries (7/10), I favored the garlic sauce (10/10) or the sweet and spicy sauce (10/10). The Elote Style (7.5/10) Corn was pretty good too. It had a little kick to it that was very nice, but it was missing that creamy element. With the leftovers that I took home, I added a bit of the tartar sauce mixed with some of the garlic sauce and stirred it into the corn...then, it was a 10/10!
My husband ordered the Oven Roasted Chicken Wings (9/10), which our server presented with a sweet and spicy sauce that bumped them up to a 10/10. It doesn't usually come with sauce, but we're saucy folks, so he requested that special. He also ordered the Killer Grilled Shrimp (5/10). It's grilled, but served cold, which makes them tough. The flavor was good, but the texture made them less than enjoyable to eat. Our server did her best to describe them to us, but she hadn't had them herself and forgot to mention that they are served cold. He enjoyed the accompanying watermelon salad (7/10) more than the shrimp itself.
Our server was very attentive up until we received our food and then we didn't see her for a while, which was fine. It gave us time to eat and enjoy...mostly undisturbed. She made sure that we had everything we needed prior to that. The dining room has a lovely, moody design and the tables are not all crowded together. They have plenty of booths and tables are adequately spaced. We took notice of that, as we don't like to be in crowded/cramped spaces. Lovely artwork, soft lighting. We want to come back and dine there at night. read more