Got suckered into getting into a contract at Costco. What I'm most disappointed in is they're lack of on demand and movie options. Movies cost an additional $5.99. Most shows don't have many or any episodes on demand. Basically, the on demand function is worthless, you have to record what you want to watch. It's not worth the money. I wish I could get out of the contract. read more

Marz W. I'm no fan of Direct TV, not after having their service for 7 long, arduous months, but are you for real? Who owns a house TODAY that doesn't have coaxial? I had an old house over 20 years ago. After finding out the price the cable company charged to lay the cable I did it MYSELF. I'm curious, with the way you complain about the man who installed your cable, and you didn't do it yourself (any 20 yr old kid can figure out how to crawl under a house and install coaxial) I have to imagine you're too fat to do it and too lazy to even think of doing it after you discussed how it would be installed. Reading these reviews is for CONSTRUCTIVE and EFFECTIVE criticism. Next time tell him to stop, then either hire someone else or DO IT YOURSELF. Regarding my Direct TV review, I heard they had superior CS. After surviving the Comcast nightmare I thought Direct TV would be a nice change since it was available at my new house. Every month the website did not recognize my user name and password, requiring numerous ATTEMPTS at resolution, ending up calling the CSR's who (quoting verbatim a CSR) "I don't understand you". This was after telling her how many times she asked me to repeat the question. They are regulated by the FCC and I can't believe how they are not hit with fines with every call. I went from the fire with Comcast to the frying pan with Direct TV. If these companies hired TRAINED CSR's and actually hired PROFESSIONAL Supervisors instead of someone off the street with no CS experience, I would have stayed, even with their messed up website. That's how Nordstrom got so famous... CUSTOMER SERVICE read more

Have been a customer for over 20 years and the last month of service has been ridiculous!!!! Our boxes haven't worked for about 4 weeks now and we have had 4 different techs come out between ATT and Direct TV and both blame the other a to why the service doesn't work but aren't you guys the same company? Fast forward to today where I have been waiting for 4 hours the tech to come and finally had to call for them to advice me the tech couldn't find me my home so rather than call me or Google map my address they reschedule the appointment for a week later. I am then blind transferred to another department to try to have the issue resolved and requested to speak to the manager. Brandon (ID 60595) the manager told me "I'm not living in a realm of reality" when I asked to have another appointment setup up for today or I would be canceling the service after they rescheduled the appointment without my knowledge... This is some great customer service Direct TV Comcast and Sling TV is looking better and better!!! read more

AT&T and Direct TV are the ABSOLUTE worst services ever. My cable guy did not show up in the 4 hour window on Monday and now once again today, they did not show up. I have been on the phone for 2 hours now, getting transferred to different people and being on hold. So far I have wasted a total of 10 hours of my life waiting on these people. Absolute worst cable and internet service on this planet. Like everyone else, if I could give negative stars I would. read more

My girlfriend convinced her dad to switch to Directv. Ok. The hardware is better but the service is a major downgrade. I can't watch Svengoolie anymore 'cause no METV. this sucks I'm not happy at all. Lost everything on the DVR. Now I have to wait until I can get a different service. This sucks. read more

We've been with DIrect TV for 10 years. They addresses you as loyal customers but treat new customers way better. We've repeatedly asked for a plan that would remain the same price without rate changes every year. I am aware they get many calls to customer service asking for lower rates or the rate to stay the same. Why do I know this, because it's a topic at many social gatherings! After 10 years we definitely will be leaving DT in 10 months when our contract is up. If they ever reach a sustainable monthly bill, they'd be on your way to treating loyal customers with loyalty. Regards, Ric read more

I love my direct tv. Best value out there. Great packages available. I pay less than 59 a month for premium package. Ask for deals. Vthey will hook you up read more

This company is the worst! Firstly they randomly ran a credit check without my knowledge and explaining to me why. We have always paid our bill on time. Secondly I have wasted over an hour of my time being transferred several times for something soooo simple! I am done! read more

Worst customer service ever!!! Charged for channels I didn't authorize and was told this by the rep. Than was told a supervisor would call me back in 24-48 hours with no call, twice! Now I'm being called by a collection agency for not paying a bull shit bill. Completely ridiculous!!! Stay away from Direct TV and AT&T. Never had a problem until AT&T took over... read more

Horrible service. Worst Customer service ever. The guy who came to install our dish stole 50 dollars from my mom. The company did pay us back. But they still have the thief working for them. Not only that by they are hiring illegal aliens to do the installations. Dont use this company read more

I wish I could give zero stars! I had an issue for the past 1-2 years with my TV losing the picture, and DirecTV came out multiple times and couldn't figure out the problem. After putting up with this for so long, I had a local electronic repair person come out and they were able to fix the problem in a few minutes. DirecTV hires people who don't know what they're doing, I am going to cancel my service agreement with them. read more

Direct TV is the worst TV service I've ever had, and I have had almost all of them. I live in Penn Valley CA and they called many times offering their services which were supposed to be much cheaper so we went with them with a 2 year contract. That was the last good part, from then on, I had to call almost every week because channels that I was supposed to had couldn't be seen and had a packaged I didn't want to, I had to add more and more packs to be able to see what they said I would see when I hired them. Now to top it off they want me to pay for breach of contract which wouldn't have happened if they had provided the service they advertised. Please be careful with this people they misrepresented their service!!!!!! read more

Worse company ever to deal with. There apology doesn't mean a thing when they keep screwing up your bill. There $15 wifi for one year. My bill came to 85.00, when I called to have it corrected they said because it was upgraded I couldn't get the special. . I told the I did not up grade anything and the only reason I have it is because there phone service which I pay 130.00 month for doesn't work at my home . I live in town! I am so done with them come March of next year no more ATT for me. All your service sucks when your own office doesn't do their job we have to pay. DONE! read more

Direct tv is the worst company ever. In 6 months not one of my bills have been the same. I'm in a contract that they feel is ok to increase my rates when they want. What does contract mean???? They would go after me if I didn't pay my bill. How can they increase your rates when your in a contract? Never again will I be a customer. read more

sucks ATT and Direct TV are hard to get up and running and even harder to get rid of. Don't do it! Save yourself!

After a year, my bill almost doubled! And I thought I was locked in for 2 years. It's a scam. I called customer service and they wouldn't do anything for me. Do yourself a favor and don't use this service. I had att before and was forced into direct tv. They are all crooked. I hope the ceo burns in helk. read more

Can't get on demand movies to play. Error message says 'must download'. They never download, but I do get charged for them. Spend a half hour on hold being transferred until tech guy picks up Can't help me but another half hour for setting an appointment. Appointment can't be made for 2 weeks. Forgot to verify that I won't be charged since it's their system that NEVER worked since it was installed 3 months ago. Yikes. Comcast was horrible too. Can't we get basic servicce, access to movies, reasonable price and no bait-and-switch anywhere??? read more

I used to LOVE DirectTV, that is, until att bought them and RUINED their customer service. I tried to simply order a movie. Went to the channel and was told to call Customer Service and ext. 736. I did so. Four Auto Attendant trees later I finally punched 0 to speak to someone "live." I was told it would COST $5 to speak to someone LIVE. I ordered the movie but the banner still pasted across the screen said "Contact Service at ext. 736." I told this to the LIVE person no fewer than 10 times, gave them my phone number, was put on hold three times, only to have them come back and say, "we notice you do not have our high speed internet service." 18 minutes on the phone, no movie, banner reading across the screen . . . then they try to sell me Internet Service????? OMG: I miss DirecTV. Att is a complete DOG. Avoid them at any cost. Sincerely. read more

We got directv in 2015, it has been a nightmare for us. From the first week we had a problem. Tv freezes up, you cancel a program it would record it again. Installer talked us into wireless genie system to save wiring the house for 100 bucks more and the system was never hooked up to the Internet correctly until many phone calls to many tech support personnel.after all this the billing is constantly in question and the system freezes and needs re-booting. Directv can't deliver what it offers! read more

This company wants to charge you for everything even if its under warranty because YOU must have broken it somehow. Soon after you sign up and the techs drop by they drill multiple holes THROUGH your roof and zip tie their cables to anything handy (not a pretty sight). Then when their all done with the installation they use your phone to call their billing department, run out your door, while direct tv sales department IMMEDIATELY tries to up sell their services and have you buy extra warranties and other BS. WTF Not a good experience, especially with customer service. Watch out for the directv sales bozos in all the Costcos read more

Absolutely horrendous customer service and liars!! They promise you gift cards when you sign up and then give you the run around when you try and claim it. Once you do make some progress they will LIE to you and tell you that they sent it out and that the offer has now expired. Complete garbage, Id rather them just be honest and say "hey we screwed ya" but they will just continue to lie to you. Cancelled immediately and will tell everyone I ever meet to do the same. read more

Since I HAVE to give at least 1 star to send my review that's all you get!!I cannot even begin to rate these low life money suckers!!!!! I understand the pre authorization on a final bill if not paid within the 15 days, but to take $240.00 more than the bill is fraudulent and shady business practices. If you have to cancel service when you move due to the fact they cannot get a line of sight, then they are supposed to waive the early cancellation fees and moving fees. Well they didn't! So needless to say they deducted from my account $375.00 when I only owed $136.00. if they had proper accountants or Customer Service agents that actually notated accounts properly and what not then this kinda of "Accident" as they say wouldn't happen. I will NEVER recommend or go back to them for service even if they are the only provider available. read more

If I could go negative I would. I specifically asked them about the ability of the program and while they said it would, they were not truthful. This is the second time they have lied to me and it is frustrating! Don't use them, you'll be unhappy. read more

We just got a letter in the mail about DirecTV wanting us to come back since we switched to dish which is horrible about getting there bills correct. They had on there special $39.95 for 240 channels and free football package and up to four boxes which they will install them, but in the tiny print that nobody can see to read even with glasses. It says they charge $6.50 per box. It said it comes with the genie and DVR with a TiVo up grade. Which is another lie because they charge extra for those too. So the guy went from $39.00 to saying ok we will lock you in if you want this for $79.99 I flipped and said are you nuts your letter said $39.99 and if your going to charge me $79.99 for the first year then how much are you going to charge me for the second year. He said not much just $40 more. I said bye. Not sure if they got more greedy since they are with ATT&T or if they are just cons.The one bad thing about living in the country when it comes to TV is we have to have satellite. I wish Comcast would come out here. Frickin rip offs. read more

one stars being generous this company is ridiculous first off when you sign up for the contract. The first 12 months you get these great channels and then the next year they charge twice as much but they don't tell you that it will tell you anything! So then I moved back home because of finances and the economy. So my dad had DirecTV a long time ago so I decided I still had a contract left so I would hook up there the satellite dish was up on the roof and a coaxial cable ran right down into the house but for some reason it wasn't picking up one hooked it up so I called to see what I could do they said sure we can send somebody out $150 bucks I was like $150 bucks! so my dad called one of his friends come over I had to do was adjust the dish little bit at work great like 10 minutes! so I had to wait for my contract to run out. So as a start getting close to the end of my contract I called to cancel my service. this guy would let me cancel it though! he was like the FBI or CIA asking me all kinds of questions like I just want to cancel all want to do is cancel my service!!! but no Tell Me How Great This Service Was and how they could give me a deal! to that I explained I'm renting a room from a guy that lives in a condo and he cannot have satellite dishes there they do not allow but it didn't matter to him he just kept on going on and on and on!!! so finally they canceled my service okay all done! Nope.... Then I get a bill for like $21 I just canceled it paid in full I asked the guy this'll take care of everything right all yes sir yes sir! so I waited about them month I get a final bill for zero dollars great finally it's taking care of!!! Nope.... Then today which is about a month later I look at my statement on my bank account they took out $4.99 debit it out of my account! and I know $4.99 not a big deal....I don't have account with these people anymore why they taken money out of my account so I called him today. The guy said I ordered a movie in 2011 the hangover two which I probably did but don't you think the company should charge you in 2011 for a movie that you watched in 2011 man I can't get away from this company!!! I've learned a valuable lesson by DirecTV never ever ever sign a contract with this company!!!! I don't have any contracts anymore my cell phone, Netflix month-to-month cancel anytime, don't have cable, same thing with Internet they want you to sign a 12 month contract! Nope not me. I'm contract free! the last thing I want to say is DirecTV and the dish network are talking about merging together why had dish before to their just as bad!!! this is what $4.99 will get you! remember that DirecTV upright with a wasted my time but since you waste my time now and let you have it!!! so heed my warning don't sign a contract with this company ever!!! read more

I have received a statement from Direct TV saying they sent me a $40.82 credit. It has not arrived here. I tried to phone the number on the statement and it simply says "cannot connect at this time"....I tried 3 different numbers from the internet and they simply ring busy. Tried their partner AT&T and got them and they transfered me to Direct TV....the fellow there said they sent the credit to Citi Bank to put a gift certificate onto my Master Card (which has not happened)....why would they send my credit to Citi Bank and why direct it to Master Card....I don't pay my bill with a credit card. I told him I simply wanted a straight refund and he said he would have to transfer me to the billing department .....and the call goes back to "cannot connect at this time". Tried a second time and got AT&T again and this time they transfered me to an equipment insurance department who kept telling me that I didn't have equipment insurance and tried to sell it to me....but wouldn't transfer me to any other department....I finally just hung up on them. Why is it so difficult to just get through on a phone line and talk to someone????? A most frustrating company who wants to sell you services but isn't there if you have a problem. Linda Herman read more

This is the absolute worst company in the world. I signed up for a bundle deal (directv cable and att&t internet. The deal was around $100/month. Every single month, my Internet or cable has been cut off. I've called well over 20 times and every time my call gets redirected to another department. The directv representative told me that although my directv and att&t bill is combined, att&t hasn't paid directv their portion. How is this the customer's fault? I paid my monthly bill in full. They need to get their shit together. Awful service. Lastly, every month I have been double billed because I've had to pay two bills, a directv bill and a att&t bill. read more

Direct TV is awful. If you move they will charge you full contract. They also raise rates often. Also, when they installed they broke my gutter off and would not have fixed it if I did not say something. Horrible experience all the way around. read more

Worst service ever!! I moved on 9/19. Direct tv was supposed to hook up my new service on 9/27 (the earliest appointment). They never showed. I called and they said they couldn't find my place??? In the same conversation i told them to cancel i was going else where. On 10/4 i receive a bill for $130.80 for service from 9/22-10/21. After HOURS on the phone with them they said they would credit me the time I haven't had tv?????? and they say i still owe $72.80 for that time?????????????WTF???? I will never deal with Direct Tv again!!!!!! read more

When I signed up with Direct TV I decided not to go with the DVR and I asked the operator if I could just switch to a DVR later if I decided I didn't like the one I got. She said I could switch to a DVR but she didn't not say anything about it costing me $198 to get it. I think it is ridiculous that I have only had my receiver fir 2 months and I will be charged $198 to upgrade it to a DVR. As soon as my 2 year contract is up I am canceling Direct Tv and will not be back. I will never recommend Direct Tv to anyone. They have to many little rigs to suck more money out of you and every time I call I get horrible customer service and a attitude. read more

Couldn't find DIRECT TV NOW (internet streaming television): Very POOR Customer Service/TV Service! Either their employees don't know what they're doing (their company's problem) or their employees are lazy (their company's problem), either way it translates into DIRECTV's poor service. I signed up for Direct TV Now and I said that I was specifically signing up for it to get specific programs, that I knew that I had the Hallmark Channel, Hallmark Movies & Mysteries, did it also include Hallmark Movies Now? YES. Ah, NO, it doesn't. Also, I have AT&T for my internet and was told that instead of $40/mo I'd get a $5/mo discount, WRONG AGAIN. I get a 2-month concession that I had to call to work out. I had DirecTV for YEARS and loved it. Yeah, their internet streaming is a mess! I live in a condo complex and cannot have a dish or I would have stayed with them however, their prices are too high, another reason I may have left them. CORPORATE GREED yet once again. read more

If i could give DIRECTV no stars i would. This company loves to rip off it's customers. I wish I had never been suckered in to switching because of all the money I was going to save. There is always some reason why we are being over charged. Unfortunately we have to wait until August to dump these thieves. The latest scam was a phone call promising free showtime and starz for 3 months. When we got our latest bill there was a $20 increase over our already way to high bill. I called and was informed it was a 2 for 1 special. I was, of course, not told this, and of course there is nothing we can do for you because we totally have you between a rock and a hard place. Everybody is soooo nice telling me I'm screwed and if I could afford the penalty to dump them i do it today. Until them I will bad mouth them to every person I can. Don't be suckered by these thieves like we were. read more

If I could rate the service and support received from Direct TV I rate it a 0. I have been dealing with billing issues for 4 months now that have not been resolved. I have been lied to, things I asked for documentation to be provided on my issue them stating they would to find out their I'd no documentation. I have received to many to count, false information. It differs will each represenative. And I have requested escalation to speak to a supervisor way to many times and each time I ask my call is disconnected by them. They are netoresly known for this practice. You will never be transferred to a supervisor. I have searched and searched for ways to make a complaint and the only contact they have listed is the customer number. I located ATT DTV headquarters information and they state if you want to make a complaint to call the customer service number. They changed by billing date without request or written notice and I'm charged late fees every month now. When asked why this change was made ive been disconnected. I have requested my billing due date to be changed since September 2018 and Everytime I call I get the run around. I am treated rudley and disrespectfully. They refuse to assist me and I get so irrarated I just scream. I have contacted the BBB, the CA State General Attorney and the Trade Commission. It's despicable that they disconnect your call when wanting to speak to a supervisor. Their business practice in full is despicable. Believe me there's more to this issue than I'm able to write. If your not with Direct TV, do not subscribe to it. In a short amount of time you will find out why if you do subscribe. read more

If your planning on getting DirecTV... DON'T Even if you have to rent programs from Redbox etc. at least you'll get what you paid for or old O YEA you get that channel or some other bs to get you to sign. Can't wait till this "contact" is over read more

Worst company I've ever dealt with. Switched to Direct TV when I called to cancel my AT&T U-verse service, and the rep lied about the price just to keep me as a customer. Luckily, she sent the super-low price in an email, so after 7 calls over 2 months, I was able to cancel without paying the $500 cancellation fee. Afterward, we bought Netflix, Hulu Plus, and HBO NOW for $30/mo on Amazon Firestick, switched from AT&T slow internet to Comcast Xfinity super fast (100),and got an antenna for local channels. We get everything we want now for $100/mo. read more

I have had Direct TV for a little over a year. Now that my contract is over I am thinking of looking into a different provider. When I first signed up I specifically stated to the lady that I didn't want ANY FREE channels when start up as I know that after the free three months they start charging and I always forget to call and cancel. I specifically had this conversation with her. Well after three months my bill went up. I didn't think anything about the first month. Called the second month and the told me that the reason the bill went up was due to the expiring free channels that I got when I signed up! WHAT? REALLY? I explained that I didnt ask for any special premium channels in fact stated I didn't want them. I asked to be credited back the two months. They refused. I just got a call from their sales folks and because I am a 'valued' customer I can get some premium channels for free for three months! I cut him off immediately and told him know. This time I paid attention in the beginning and heard that he said the call would be recorded! I told him about my prior experience and told him that I did not want anything. That in three months if my bill goes up I would contact an attorney now that I knew the call was being recorded. He got all smart and with a sarcastic tone stated that I should contact an attorney for the prior incident then since I am stating I will this time. He then hung up. REALLY - what happened to good customer service and the customer being right........ wow. Think I need to call Dishnetwork ASAP! read more

I signed up for Direct TV in March of 2015. They did not tell me that the programs I get for free like HBO, and others that I had to cancel after three months. Bill went way higher. Called and complained and they took them all off and my bill dropped to 82.00. Now for the last few months they have been charging me 182.00 and they tell me I ordered the NFL Package and this is a LIE I did not order this. This is the worst service I have ever received. Then I call to cancel and Willis was very polite and told me all that would happen if I canceled and I agreed to the terms and told me I would get boxes in the mail to send the equipment back and I said thank you for all you help. Then this JERK ( do not know his name) calls me back about 30 minutes later and tells me I am not canceling your Direct TV! Well you can KISS GOODBYE WHAT I OWE YOU AND I ASSURE YOU DIRECT TV WILL BE IN COURT WITH ME AFTER I FILE THE LAW SUIT AGANIST DIRECT TV. read more

Please do not force any customers to buy your product and if you guys don't go over all the policies with the customers. Just because you guys are a big company does not mean you can threaten the customers by forcing them to pay for a product they wanted to return within the 14 days of the policy. The person who sold us this product said we can return it within 14days after the setup at our home and when we called the seller to cancel it within the 14days, the seller told us they will cancel it and they will send an email confirmation but they didn't. Then, we called again and they said the same thing. BUT, you guys DID NOT cancel it and kept charging us for no reason. NO ONE watches tv in our house so there was NO POINT for us to buy this stupid product! You guys have one of the worst customer service just because you guys are a big company and that is not fair. read more

Avoid Directv at all costs. They provide the worst service ever. Our satellite wasn't working and the earliest appointment they could give us was over a week out. I asked if they could try to make it in the next few days while we were still onsite (after that we had renters and returning to our own home many hours away). They were totally immovable and unsympathetic. The people I spoke with (and there were many) had no ability to check directly with the service provider to check for cancellations. It seems that there should be someone with a local number to be able to check the most up-to-date schedules. Perhaps there was someone nearby who was being serviced and we could have been squeezed in. But no way. Their lack of concern and effort was the opposite of good service. One of the people I spoke with told me that I should be happy with a week out, because they had to wait two weeks! After complaining, I was told that supervisors would call me back twice. Over twenty four hours later, no one yet has called back. No wonder people are leaving Direct TV and similar services in droves! I know that we will be looking for other options after this experience. read more

I was a Direct TV customer for the last three years and tried not to call them because their customer service is terrible and very frustrating to deal with and time consuming. Recently, decided to switch to another company to save some money and called in early February to cancel, they said no problem you are cancelled with no charges thanks for being our customer, then I asked for a cancellation confirmation number, they said we do not provide this information (really!). Well, the bills kept coming, so I called again in March, they shuffled me around to three different departments (as usual), then said "We have no record of the previous cancellation call, but no problem we will cancel you again and you owe us no back payments", great then I asked again for a cancellation confirmation number, we do not provide this information (really!). Problem solved lets get on with life.... well a couple weeks ago I get another bill for 194.55 and in the back of my head said, what the &%$# and ignored it as I am busy like everyone else. Then today get my account auto-debited for the 194.44. I am pissed, called them up, get passed around (as usual) and finally get a so called customer service person say "since we have no record of the February call you owed us this money for the February payment and there is nothing we can do for you (rip off complete). I have had my bank send a dispute request, but good luck with that as they make it a point not to provide any recourse to their customers (really!). In conclusion, never sign up with Direct TV they will rip you off due to their extremely poor customer service. read more