I had a very frustrating experience at this AT&T store while trying to order a new phone for my…read moremom. The first employee who helped me was Nelson. Unfortunately, he seemed completely unmotivated to help and didn't provide much useful information during the process. I ended up ordering the phone to be delivered to the store because I was told it would arrive faster and that they would call me when it got there. AT&T's tracking showed the phone was delivered to the store two days later, but I never received a call. After five days of hearing nothing, my dad went to the store to pick it up and was told they didn't have it. Later that evening I went in myself and spoke with another employee (a man with black slicked-back hair). Even after I explained that the tracking clearly showed the phone had been delivered, he was very dismissive and insisted it wasn't there. He also told me they were closing in 30 minutes and that there was nothing they could do, and that I should come back another day. His tone was rude and not very professional. I then went to the post office and they provided me with a photo and timestamp showing the package being delivered to the store. When I returned to AT&T, I spoke with Luis. After actually listening and looking into the issue, he was able to locate my package -- the same one that other employees said was never delivered. Thank you to Luis (and Javier as well) for actually taking the time to help and figure out what was going on. They were both professional and helpful. Unfortunately, the earlier interactions with Nelson and the other employee made the experience much more stressful than it needed to be. It took three separate attempts before someone finally found my phone. If you visit this location, I recommend asking for Luis or Javier. They were the only ones who took the time to properly help.

Juan Carlos quoted me 4 phones for $100. My bill was $250! I kept calling him but he wouldn't take…read moremy calls. He said he was too busy to talk to me. He kept saying "I'm really busy. I'll call you tomorrow, I promise." He told me that on 3 separate calls but he never called me back. No other rep would help me. They said only Juan Carlos can help me. I asked for the Manager and was told Juan Carlos was the Manager. At that point, I cancelled my AT&T account and went back to xfinity because I refuse to be treated so disrespectfully. Xfinity has Juan Carlos to thank for me being a return customer.

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

Let me start by saying I've been a Sonic customer in few diffrent locations. From Brisbane CA. to…read moreSF and Vallejo Ca. and so point in between. So what to tell you ,I have never been disappointed with Sonic from the office support to field techs its been amazing ride. Like a great many of you I want someone who I can speak with and not have repeat myself 5 times that's not going to happen at Sonic. And on the other hand I don't want the run around. And I have never had that with Sonic. Now let's be clear sadly Sonic is not in every locations but good news its they are growing thank God. Why do I say that ? you can't beat the cost. like I said I've been with them a good while and there has only been one raise and still there cost is low. I've gotten a few friends to jump on this with me and they are happy and why not, low cost great service people who are really nice when you call and ask about something no hanging on the line for 20 minutes. Okay I'm going to stop now. Remember this I always try to respect the person on the other side and in return we both win. Let shut this down by saying go on line and see when they are planing to come to your area. Trust me you will not be disappointed. No, I don't sales use cars I just like nice people and a company that take care of it's people that works for me. That a reason to support in my book.

The service is a joke , these guys don't know what they are doing and lazy. They were supposed to…read moretransfer my number to a new but then lost my number and the computer resigned me a new number. They told it will re store in 30 mins , that was BULL SHIT !!, its. Now going on day 5 still not resolved.. way to go guys thanks for the inconvenience you put me through. NEVER AGAIN I will do service with a company that are LIERS ,LAZY and don't want to do the work. Also they promised that a new phone was going to be delivered on a specific date and never happened. Come to fund out the phone was on back order and they never told us that, it turned out almost a month waiting. They over charge people, always adding hidden charges on the bill , NOT A LOYALTY COMPANY.

My customer service representative in the Rohnert Park California store was extremely helpful. His…read morename was Phil and he was also very personable and easy to talk to. When we needed a little extra assistance, Kevin the store manager was there to help solve the problem for us. I couldn't be more happy with my experience here thanks to Kevin and Phil.

Att sold out to DIRECTV; this is the worst quality tv provider and it is expensive and a waste of…read moremoney. They have no servicemen to come to your house and fix broken equipment. They switched us from the broken cable signal to internet signal. The quality of the picture degraded. It is impossible for us to get premium movies on prime. Directv also diverts movies from Prime to charge you more so you do not get the prime channel you are paying for. No on premises service, unnecessary sign-ins to receive prime...we never have experienced such an awful tv provider. Do yourself a favor and go elsewhere for quality and value.

Impossible to get someone on the phone for unique issues (that don't align with the prompts). It's…read moreall been automated. When I finally did get someone on the phone I was hung up on, perhaps because my question was too frustrating for them. Then another person I called was more helpful but then told me one thing the next agent that she had to transfer me to contradicted.

I used to have Comcast. Now I'm stuck with DISH. I literally say out loud "DISH sucks" everyday. I…read morelose signal to my TV at least once a day usually several times a day. The show descriptions are so half-assed​ and uninformative. It is cheaper than Comcast and still way more expensive than it's worth

Dish is the worst provider of service, always have problems monthly. Their customer service is poor…read morebeyond belief. I do not recommend this company to anyone.

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink installation.The Remo experience was great. The response time was very quick. Remo the…read moreowner was very responsive to my whole process. Armando the installer was very attentive to every detail. Armando made sure every aspect of my system was properly functioning and showed me how the StarLink app worked...If you want a top tier local installation done Right...Call the Remo Group.....

Spencer was terrific! He set up the TVs and sound system, kids game stuff. I would like have him do…read moresome more but it appears he is no longer in business. If anyone knows where he is, message here

Spencer what a great guy. Got my mom's new 50" flat-screen mounted over the fireplace and hid all…read morethe wiring in a neat fashion and cleaned up after the job was done. He's our go to tech guy. Thank you so much!

I took 3 beautiful but very dusty vintage cassette decks to get serviced (2 worked OK, but 1…read moredefinitely needed repair). When I went to pick them up, they were still filthy. I tested the broken one in the store and it still didn't work. The guy behind the counter said that maybe the technician (Rashid the owner) forgot to do some of the work, so leave them and come back next week. I came back the following week, but it appeared that still nothing had been done! WTF. Again they said leave them and it will get done right this time. These machines are very valuable, so I didn't want this guy touching my decks again. I took them home, opened the covers and saw that at least one of the drive belts hadn't been replaced and the decks clearly hadn't been cleaned. There was no way for me to tell whether they had been tested, lubricated, calibrated, etc, but the broken one was still broken. I had paid a 50% deposit when I first brought them in. When I took the decks home I was mortified by the work (or lack of it) but at least I thought that I had only paid $500 instead of $1000. At least it wasn't a total rip-off, right? Well when I got my next credit card bill, I saw that they charged the other $500 (without my authorization!) weeks ago while they still had the decks and before I picked them up. Again WTF. I still can't comprehend the incompetence and/or lack of veracity and integrity of this shop. I really really don't understand how they have such great reviews from other customers. Maybe Rashid is a great TV repairman, but just plays an audio repairman on TV... All that said, I should give credit where credit is due. This was my second time I had visited their shop. The first time I had a great experience. Rashid told me that although it would be very expensive to have him repair my subwoofer, I could easily do it myself, and told me where to buy a new driver and how to install it. That impressed me...

The owner/operator, I found quite dishonest. He had kept my components a good 3 months, & made…read moreseveral excuses, about parts availability & $Pricing! Finally, I retrieved them still broken.Total let down & would never go back!I Would not recommend you, have your equipment repaired here!

I attempted to make contact with this company several times three to be exact they do not return…read morecalls at all I could have used their help and I was desperate

From the time I called recently for a satellite phone til I dropped it off, these guys were great,…read moreprofessional, friendly and reasonable rates for a sat phone.. I've never rented one and googled companies, their reviews were great so I called.. Great equipment, local give them a call for your sat phone needs.. thanx guys!