1. Remote Satellite Systems Inc

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    Santa Rosa, CA

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    Remote Satellite Systems Inc

    5.0 (5 reviews)
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    T-Mobile Experience Store

    T-Mobile Experience Store

    3.2
    (57 reviews)
    $$

    This review is strictly for my girls Andrea and Hayden! I have never had such a pleasant experience…read moreat a T-Mobile store as I did when I stopped by to upgrade my phone last week. After a pretty disappointing interaction with another staff member previously, I wasn't exactly enthusiastic about going in, but I had to get a replacement phone ASAP. My experience with those ladies was so much better! They were friendly, informed, smart, funny and genuinely wanted to help me as a customer. There were so many points throughout that visit where I wondered if it'd be too creepy to ask if we could all just hang out IRL. (I decided it was and held back... But there's always next time.) T-Mobile needs more staff like Draya and Hayden, and here's why: as a customer to a cell phone carrier, there's no guarantee you'll always like the terms of your plan, the company's policies, or every customer service interaction you get. But if there are a decent amount of interactions with pleasant, helpful, courteous, kind and fabulous folks, you're more likely to be willing to sit with the challenging times. So, ladies like these make a huge difference! Thank you!

    This place never fails to set me up and get me out the door real quick. I was having an issue…read moregetting my new iwatch set up and CS was horrible when I called. No one knew anything and they just made the whole setup more complicated than it really was. As soon as I arrived here and told them my issue, they knew right away how to solve it. No questioning, no trying to change the plan I had chosen to try and fix the problem, no confusion whatsoever. The CS that you phone really need to be trained better. I totally forgot the name of the guy who helped me...and I had even asked his name so I could him a shout out on here...but he was amazing! Very knowledgeable guy and very sweet. Thanks T-Mobile! Go train those CS people please!

    Xfinity Store by Comcast

    Xfinity Store by Comcast

    2.2
    (187 reviews)

    After three months in a row being strung along with no resolution for billing overcharges by…read moreXfinity over "customer service chat", and no such thing as human help over the phone with this billion (trillion?) dollar corporation, I resorted to going to this physical Xfinity store to attempt resolution. It took a while to figure out what was going on with my bill, and in the end, they were able to figure out what was going wrong with my monthly bills, and how to get my bill back to where it was supposed to be. The manager (Christian I believe) was excellent in dealing with me, a very frustrated longtime customer that just wanted the proper offers to be honored. Big kudos to the other two employees who also did all they could during this process, and were extremely professional throughout. I hope I don't have to keep going back because the billing department's screw-ups, but if I do have any issues, I now know I can come to this store, rather than wasting precious hours of my life being hung up on by Xfinity automated telephone services, and lied to by chat bots and chat agents.

    Have been with Xfinity 20 years or more. The service now is non-existent to horrendous. I moved 3…read moreweeks ago and after having two techs come to my home I still do not have service. Probably have spent 7or more hours on their "chat" which is useless. Numerous phone calls without success. And I just received a bill of $313. What???? I'm now in the store waiting. If problems not resolved will cut my ties forever with Xfinity as well as report them to BBB and other consumer agencies. UPDATE‼ Still hear after an hour plus wait. 19 people waiting and only 2 staff members.

    Remote Satellite Systems Inc - mobilephones - Updated July 2026

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