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    T-Mobile Experience Store

    3.2 (56 reviews)
    ModerateMobile Phones
    Open 9:00 am - 7:00 pm
    Updated 2 months ago

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    25 days ago

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    9 months ago

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    5 months ago

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    2 months ago

    Jorge was very patient and a great communicator. he helped me troubleshoot a problem caused by staff at a different store.

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    2 months ago

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    2 years ago

    Lousy service in my area where T Mobile says there's 5G. Can't make calls and get dropped calls. I get 1 bar at my location.

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    4 years ago

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    6 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - T-Mobile Experience Store

    Review Highlights - T-Mobile Experience Store

    Both Henry and Sami helped our family choose phones that stayed within our price point range that met our needs.

    Mentioned in 5 reviews

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    People searched for Mobile Phones 264 times last month within 15 miles of this business.

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    MyiPhoneRepair

    MyiPhoneRepair

    4.6(343 reviews)
    2.0 mi
    $

    I went in to get my phone fixed and overall it still turned out good. At first, we had a bit of a…read moredisagreement and things got a little tense, so it wasn't the most professional moment. But we were able to talk it out and come to an understanding. In the end, he fixed my phone and got it looking good again, which I really appreciated. Even though there was a small argument, the final result was solid.

    Overall, I had a fantastic experience. I brought in my Asus Zenbook because a few of the keys were…read morenonfunctional. I was quoted $150 (plus tax and merchant fees) to diagnose the issue. That price felt reasonable, so I asked what exactly it included. The policy was explained to me along the lines of: "We can usually cover the cost of parts within this price, but occasionally there are outliers where additional costs may be necessary depending on the repair." Honestly, I found that even more reasonable. We live in a world where tech manufacturers care less and less about repairability and seem to believe you're better off just buying a new device instead of fixing the one you have. Asus itself charges a minimum diagnostic fee of $99, and that doesn't even include shipping. At that point, I can only imagine what the communication and turnaround time would look like. After a few days of diagnostics, it was explained to me that I would need a new keyboard. Most of the keys simply needed a little work to get functioning again, but unfortunately my "C" key was completely done for, which was obviously out of their control. A replacement keyboard was ordered from a relatively local supplier, but it arrived defective, so we had to pivot to another option from China. What really impressed me was that they returned my laptop to me while we waited for the new keyboard to arrive. That wasn't even something I had considered as a possibility. Even though the repair wasn't complete yet, I greatly appreciated being able to use my laptop in the meantime. That is absolutely not something you'd get from the manufacturer. The estimated arrival time for the replacement keyboard was about a month, but it actually showed up in only about two and a half weeks. I was psyched. I dropped my laptop off in the morning right when they opened, and it was ready for pickup by the end of the same day. Best of all, I was told there would be no additional charges beyond the original quote. Both of the gentlemen behind the counter were thoughtful, considerate, and professional throughout the entire process. The pricing was highly reasonable, the communication was excellent, and I got my laptop back in perfect shape in a timely manner. Highly, highly recommend.

    Photos
    MyiPhoneRepair - Computer repairs

    Computer repairs

    MyiPhoneRepair - Samsung repairs

    Samsung repairs

    MyiPhoneRepair - Computer virus removal

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    Computer virus removal

    T-Mobile Experience Store - mobilephones - Updated May 2026

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