I came into the store today in the afternoon. I was with a young man who had bought a phone, ear…read morebuds, charger and activated his phone at that time the day before. He decided he could not use the ear buds and charger so we he went into the store and asked for a refund. He came out shortly and told me he was denied a refund. On the receipt it clearly states a refund is accepted up to 14 days from purchase. So, I went in with the unopened product with receipt and asked why no refund when it says one is offered on the receipt and on the counter. I showed it to him. No refund. Asked for a manager. No. He gave me a number to call. I called it and the PCS agent asked me to bring the phone into the store she could talk with him. She did and told him about the return policy and asked to talk with his manager. Again No. I called the corporate office and while they were very nice and took a complaint, no other help was given. The guy in the store would not give me the managers name and would not call him for me. I am not sure what to do next, but I am sure this has happened to other people. The return policy is clear and stated on the reciept and on the counter. Just beware.

I will never do business with these guys ever again. They are so unorganized and deceptive!…read more Buyers beware they have false advertisement in their store.

Absolutely Worth the 2-Hour Drive - Best Dealership Experience Ever!…read more I had been hunting online for a Street Triple RS for what felt like forever. Everywhere I looked, sellers were asking new bike prices for bikes with sky-high mileage--totally unreasonable. Then I found Factory Powersports. I messaged Juan about a bike they had, and right from the start, everything felt different. Straightforward, honest, and helpful. I made the trip down from the Bay Area, cash in hand, and wrapped up the paperwork with Rebecca in just 30 minutes. No games. No pressure. Just fair pricing, knowledgeable staff, and a dealership that actually respects your time. This is exactly how every dealership should operate. Worth every mile of the drive--I'd do it again in a heartbeat

My partner and I help an open house down the road. On the way to the open house, we saw Factory…read morePowersports. My partner has been looking to purchase quad for a new property she just purchased, so we came in to see what they carried. First off, the entrance to the parking lot is a little funky. They try to make it one way in and one way out. The parking lot entrance is actually around the corner on Carrillo St. (small side street) and the exit is on Cleveland Ave. (larger, main street). You would think the entrance would be on the larger street and exit on the smaller street, but it's the opposite, so if you are driving on Cleveland Ave. towards College Ave. and miss Carrillo St., you will need to turn back around. As for the store itself, they have a good selection of motorcycles, power crafts, ATVs and accessories. The thing that this place is lacking is customer service which seems to be the theme when I read other reviews. When you walk in, no one greets you. There was an employee sitting at the desk doing some paperwork, looks up as we walk in, but there was no greeting. As we were browsing the inventory, no one came by help or ask if we had questions. When we walked out, again no acknowledgement that we may be potential customers. I'm sure if they had better customers service, their business would be much better.

5K Stars - Fast, honest, experienced, friendly, fair priced, excellent customer service, and an…read moreamazing shop. Many times this shop has been just the right help at the right price and time. During floods my friend's iPhone fell into a big mud puddle and got run over. Brought it in and they gave it a going over and determined it was a goner. Luckily, they had a used / refurbished phone available within the budget during a difficult time. Next was a MacBook Pro that needed a battery. Their testing confirmed the battery was bad and the charging adapter defective. Continued use of the defective charger would damage the new battery so it too was also replaced. The screen is damaged so they looked up the availability of a replacement and could get one though we opted not to do it at the time. Replaced an iPhone battery and got it checked thoroughly as it had some damage. They put it under the microscope to see if anything important was damaged or if it went through to the PCB board and it was ok. Big relief, just a battery swap. At a different time it acted like the charging port was dead so got it checked and hopefully fixed. He took it to the bench to inspect it. Turned out to be pocket lint / fluff blocking the contacts in the port he easily cleared and handed it back. We all laughed. A Galaxy Watch that was a gift the charging contact separated from the back. Wasn't sure it could be salvaged or repaired and brought it in. He put it under the microscope and saw a lead was nicked, but it was ok. He reattached / glued the contact back on free. Thanks for all the times they helped, advised, repaired, and came through for us and if / when needed in the future.

Amazing service! These are people who know what they are doing and share their talent and passion…read morewith we who drop phones. Stopped by to get a phone camera lens cover fixed and a new screen protector. The whole job took just minutes to be completed. Extremely satisfied with the result. Definitely recommending this business. I will be returning. They also offer some phones accessories with unbeatable prices.

Jhonatan was of great help saved me time repair the same day and great customer service recommended…read morethis place 100%

Quick and easy service! I went in for a cracked screen through Verizon. Jonathon helped me today,…read morehe's great and the experience 10/10.

At 3:28 on 4/4/2021 my son was standing at the door to come in. He saw the employee in the store…read more She saw him. She locked the door in front of him with him standing there. Then walked away without a word. We knew they closed at 3:30 on Easter. I then called the store and asked why they closed early and would lock the door in front of a minor. Rosario responded... we didn't see him. He's 6'4 . How in tf can u miss him. And you cameras sure didn't miss you locking him out and closing the store early right in front of him. Then I asked for the manager and owners names to file a formal complaint with Boost Mobile. She refused. Then has to ask the other worker what name to give me (all while I'm on the phone. She finally said Jose. I asked Jose what? She said that's all the info I can give you. You can call boost mobile and complain. So I asked her.... You just closed and locked your store..... early... with a minor standing at the door walking in then lied and said you didn't see the 6'4 boy standing there....your refuse to give me your manager or owners name or contact info all cause you wanna leave work now... is that correct? She responded. I don't know what to tell you we're...closed now.... we called 15 minutes ahead of time to ensure they were open. Ans they still did this bullshit. Racist ass disrespectful Santa Rosa assholes. I bet if we were Mexican too and partaking in the Mexican festival in front of the store they woulda treated us different. Great job. Great way to treat your customers on Resurrection Sunday.

I wish I caught her name, but a young woman spent like 45 minutes today helping me fix my phone. I…read morewas previously a virgin mobile customer that got transferred to boost a few months ago due to a merger. i got my new phone mid July, but Boost gave me a bad SIM that left me unable to use text or internet without being connected to wifi. Somehow, even though i just became a boost member, the plan they transferred me to is considered outdated, and they no longer provide the SIM I need anymore. However, this young woman took her time carefully going through all their SIM cards to find the ONE LAST ONE they had that worked for my plan. Not only that but before she found it, she took the time to call the other local stores to see if they had one left, as well as calling I'm assuming her boss/supervisor for assistance since my issue was a uncommon and trickier to fix since tech support wasn't super helpful. Overall I really appreciate the effort she took to help me getting my phone working since the customer service hotline didn't help me at all.

Always go there for my watch batteries, very helpful and friendly!! And they change out the…read morebatteries in the watches too!! Definitely would recommend checking them out!

EXCESSIVELY OVER PRICED!!!... Read and decide for yourself…read more I wanted to support this small local store but sorry, won't be back here again. I bought two Duracell 9 volt and two Duracell 3 volt (CR2032) batteries, total with tax was $28.64. After leaving the store I began to think that was a lot so I walked to the CVS around the corner and priced the exact same batteries... total with tax $20.15. Humm... I finished my errands at Target and again priced the same batteries... total with tax $14.53. Sorry, I can't reasonably support this business and pay double for what I can get for half the price at another local store.

Great customer service from Maria and Isabel! I can't believe the deal they have here and on the…read moreVerizon network no less!! Definitely going to recommend them for sure!

This is not a technical review. My wife and I are brand new to the world of smart phones. We are…read morenot however, new to the world of customer service or it's function. We purchased our first smart phones at a Cricket kiosk on Jan 1st of this year. The first road block was the transfer of our old flip phones which we acquired through AT&T many many many years ago. My wife responded to an ad that when presented, were told did not apply to us due to our being existing AT&T customers. This WAS the reason we went to Cricket in addition to a reasonable monthly plan. This is not only deceptive advertising but once again it relies on the customer to closely examine the fine print (if any) and quite frankly should be at least as big as the $100 credit promise, not to mention buying one phone and getting the second one free......none of which we received. We were after all getting a new service but because we were coming over from AT&T, we 'got nutin'. Note to AT&T customers considering the switch.........no deals here. I'm not done though. One of the many questions we had was billing. Once they told us we would be on AT&T's network I ask if we would get a bill from AT&T or them. The young 20 something girl replied "oh, we never bill". I asked if we would get a bill from AT&T. She either didn't know or said no, I'm not sure now but given the glazed over look I received, I drop it. You have to understand we were getting a new device pretty foreign to us and we were more excited about that, pretty much thinking things would work out with billing. Part of the process is paying for service up front so I knew at some point we would get a bill in February. We opted out of 'auto-pay' as we like to receive physical bills IN THE MAIL and pay them accordingly. When we opted out, this is what we thought or assumed would happen. Imagine my surprise when I got a text from Cricket, the same company that "never bills".........saying I had 2 days to pay. WTF? This on Jan 28th. Blood pressure rising, I called "customer service" and got a moron named 'Alejandro' who read from a script and was of zero help. I asked for a manager but his reply was "they will say the same thing." Not giving up quite yet, I asked him if I could at least change the pay date to which he replied "no". Livid with anger I went online to the 'chat' and got another idiot name 'Javier' who was also very unhelpful. He seemed completely incapable of understanding my questions regarding the process of receiving a paper bill, the misinformation we were given at the kiosk and how important it was to us to have billing choices we thought we had. His links for what, I have no idea, were given without explanation and I ended the session completely frustrated. But it gets better......beaten down, I go online and go into our account hoping to find more info. I immediately find you can change the due date indicating to me 'Alejandro' was in fact a moron or insufficiently trained to do his job. Seeing there are NO alternatives to pay my bill I decide to go ahead and do it online, jumping through the hoops of modernism , the new world order or whatever. That was fun. As of this writing the issue has not been resolved. I attempted no fewer than 12 times, to pay my bill using their system. Feeling like I am to blame and that I am the moron, I get on the horn again and walk through the payment process with no success. The person on the other end is of course blaming me and blaming my card, insisting it is on my end. I told him to toss off and get a "manager on the line". She gets on the line and is unable to help me as well and says she needs to have a conference and will call me back in 20 minutes. She never did call back. After 40 minutes, I call back and talk to a 'Jenny' who is actually very helpful and patient and came close to what I consider "customer service". She is however unable to help me. She was able to process a payment on her end but I was not. We tried for over an hour to figure it out and she finally admitted there may be a system problem. At this point, I cannot make a payment or set up auto pay. Jenny says she will call me on Wednesday (not sure why) with claims the problem may be resolved by then. In conclusion I would like to say my experience was laughable at best. In the interest of keeping this short I left out many details relating to what I was told 'in detail' and the manner in which I was treated. Very poor customer service staffed with people who have poor training.

We showed up at this location after first heading to the downtown mall location and being totally…read moreturned off by the moron at the kiosk. He didn't know what promotions cricket was offering or what phones were priced at. He spilled his water all over the counter and just left it sitting there while it trickled towards the phones. We left that location and headed to the Stony Point location. By the time we got there it was 7:58pm and they closed at 7pm. The manager saw us outside and came to the door asking what we needed. We told him and he warmly invited us in. The manager and assistant manager took care of all our needs, answering our questions and setting us up with phone lines and promotions. They took an extra hour with us because they wanted us to get a good impression of cricket wireless. I appreciate their customer service and the way they treated us like friends. I highly recommend this location!