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Updated a few days ago

Services - uBreakiFix by Asurion

Data recovery

Desktop computer body repair

Desktop computer support

8 More Services

Device support or repair

Laptop body repair

Laptop support

Mobile phone body repair

Mobile phone support

Tablet body repair

Tablet support

Video game console support

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how they returned my SIM card tray
Tim C.

Worst experience ever. This business is dishonest, does poor work, and does not hold staff accountable. I took my Samsung fold 5 in for repairs under warranty. A pixel died on the interior large screen. When I got the phone back, the pixel was fixed, but the outer screen no longer worked. I brought it back immediately and was told sometimes when they remove the small screen to access the inside of the phone for repairs, it doesn't seat right when they put it back on and that they would check for "loose wires." They didn't find anything wrong and told me to bring it back another day and it would be fixed under the warranty with a whole new screen. I brought it back when they said, they in took it, and fixed it, installing a new small screen, but then said Samsung did not approve the repair, so they argued with me and Samsung for 3 hours, then removed the new screen and replaced it with the one that didn't work while they made me wait. Then when I got it back it was missing the sim tray. I went back to the store to pick it up and it was smashed to bits. They accused me of dropping it off like that and refused to fix it. Unbelievable experience. Avoid at all costs. Send your phone in to get repaired. Don't trust this vendor.

Water Damage after screen repair - watch no longer turns on.

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2 months ago

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4 months ago

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2 years ago

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10 months ago

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10 months ago

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3 years ago

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Patricia Ann N.

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6 months ago

Excellent service took care of my charging issue on my older iPhone right away can't say thank you enough highly recommend.

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2 years ago

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1 year ago

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2 years ago

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2 years ago

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3 years ago

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4 years ago

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4 years ago

I went into get my charger port fix. The service was great and they did it within minutes. Will definitely return in the future.

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3 years ago

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3 years ago

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3 years ago

Had insurance repair done here. Bad customer service. Lady who helped me was rude, dismissive and kept talking over me. Go somewhere else

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Ask the Community - uBreakiFix by Asurion

Review Highlights - uBreakiFix by Asurion

Ariel Romero was very respectful, he was very quick knowledgeable and greeted me with a smile.

Mentioned in 2 reviews

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MyiPhoneRepair

MyiPhoneRepair

(343 reviews)

$

I went in to get my phone fixed and overall it still turned out good. At first, we had a bit of a…read moredisagreement and things got a little tense, so it wasn't the most professional moment. But we were able to talk it out and come to an understanding. In the end, he fixed my phone and got it looking good again, which I really appreciated. Even though there was a small argument, the final result was solid.

Overall, I had a fantastic experience. I brought in my Asus Zenbook because a few of the keys were…read morenonfunctional. I was quoted $150 (plus tax and merchant fees) to diagnose the issue. That price felt reasonable, so I asked what exactly it included. The policy was explained to me along the lines of: "We can usually cover the cost of parts within this price, but occasionally there are outliers where additional costs may be necessary depending on the repair." Honestly, I found that even more reasonable. We live in a world where tech manufacturers care less and less about repairability and seem to believe you're better off just buying a new device instead of fixing the one you have. Asus itself charges a minimum diagnostic fee of $99, and that doesn't even include shipping. At that point, I can only imagine what the communication and turnaround time would look like. After a few days of diagnostics, it was explained to me that I would need a new keyboard. Most of the keys simply needed a little work to get functioning again, but unfortunately my "C" key was completely done for, which was obviously out of their control. A replacement keyboard was ordered from a relatively local supplier, but it arrived defective, so we had to pivot to another option from China. What really impressed me was that they returned my laptop to me while we waited for the new keyboard to arrive. That wasn't even something I had considered as a possibility. Even though the repair wasn't complete yet, I greatly appreciated being able to use my laptop in the meantime. That is absolutely not something you'd get from the manufacturer. The estimated arrival time for the replacement keyboard was about a month, but it actually showed up in only about two and a half weeks. I was psyched. I dropped my laptop off in the morning right when they opened, and it was ready for pickup by the end of the same day. Best of all, I was told there would be no additional charges beyond the original quote. Both of the gentlemen behind the counter were thoughtful, considerate, and professional throughout the entire process. The pricing was highly reasonable, the communication was excellent, and I got my laptop back in perfect shape in a timely manner. Highly, highly recommend.

uBreakiFix by Asurion - mobilephonerepair - Updated May 2026

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