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    Tel-Con Communications

    5.0 (1 review)
    Closed 7:00 am - 5:00 pm

    Services - Tel-Con Communications

    Telecommunications

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    13 years ago

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    Xfinity Store by Comcast - Welcome!

    Xfinity Store by Comcast

    (185 reviews)

    Have been with Xfinity 20 years or more. The service now is non-existent to horrendous. I moved 3…read moreweeks ago and after having two techs come to my home I still do not have service. Probably have spent 7or more hours on their "chat" which is useless. Numerous phone calls without success. And I just received a bill of $313. What???? I'm now in the store waiting. If problems not resolved will cut my ties forever with Xfinity as well as report them to BBB and other consumer agencies. UPDATE‼ Still hear after an hour plus wait. 19 people waiting and only 2 staff members.

    After three months in a row being strung along with no resolution for billing overcharges by…read moreXfinity over "customer service chat", and no such thing as human help over the phone with this billion (trillion?) dollar corporation, I resorted to going to this physical Xfinity store to attempt resolution. It took a while to figure out what was going on with my bill, and in the end, they were able to figure out what was going wrong with my monthly bills, and how to get my bill back to where it was supposed to be. The manager (Christian I believe) was excellent in dealing with me, a very frustrated longtime customer that just wanted the proper offers to be honored. Big kudos to the other two employees who also did all they could during this process, and were extremely professional throughout. I hope I don't have to keep going back because the billing department's screw-ups, but if I do have any issues, I now know I can come to this store, rather than wasting precious hours of my life being hung up on by Xfinity automated telephone services, and lied to by chat bots and chat agents.

    Tel-Con Communications - telecommunications - Updated May 2026

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