I had just spent a considerable amount of money on high-end PC parts for a new build. I assembled…read morethe computer, but ran into issues installing and updating the operating system. It was clearly a hardware problem that I could not figure out. I double and triple checked my work, checked the seating of all the components, and was at a loss to figure out what the problem was. I have experience building PCs, so making the decision to drop it off at a shop was unthinkable. However, after talking to Darin over the phone, he assured me he could troubleshoot my assembly and if necessary isolate any faulty components on the bench in time for me to RMA them. I dropped my computer off shortly before they closed for the Labor Day weekend, and had a very pleasant conversation with Darin and Jesse. They are two sharp guys who genuinely care about providing a superior level of customer service as well as some creative and valuable learning opportunities about computers for local kids. Chris gave me a call a few days later and let me know that after confirming that my assembly was done correctly and all the parts were functioning properly, the problem came down to a year old BIOS version on my brand new motherboard, something that had never occurred to me to check. They were able to flash it then get Win 11 installed and fully updated. They performed stress and thermal tests on all my parts and Darin personally insisted on carrying my box to my car when I came to pick it up. As a parting gift, he gave me what was probably the deepest dive into case fan configuration and airflow that I'd ever had with a sane human being. So far it's running great, and the cost was quite a bit less than I'd expected to have to pay. This isn't exactly the sort of service I have any desire to need an a regular basis, but if I did, I wouldn't hesitate to give these guys a call. I would recommend them to anybody who was in need of any of the services they perform. It's really easy to support a good group of people doing good work.

I really appreciated Jesse's work. My computer was having issues that were stopping me from…read moreupgrading to Windows 11. The person who had originally built me this specialized custom computer five years ago was no longer available. Jesse was able to figure it out, troubleshoot and fix the problem, and get me going with Windows 11, and for a very reasonable fee. Thanks!

I was a dummy and clicked on a cleverly disguised email that was phishing (it came in the form of…read morean evite from a friend), then realized what I had done and shut down my computer, then wondered how to get myself out of this mess. I found Alasdair online and called - he returned my call quickly and walked me through the process to make sure my computer hadn't been infected. He was upbeat, lightning fast, and awesome. Thank you Alastair!

Alistair was one of the few people I contacted who reached back out within a day of my initial…read morephone call. Also, I had gone back and forth with technical support with several different people from my internet and equipment companies, none of whom were very helpful or empathetic to what was going on. Alistair was able to come out, take a look at what was going on, offer solutions that were logical and reasonable, and was very affordable. Being told several times I needed "an IT department" to fix my problems, Alistair was the best choice I could have made for my ~1 hour of technical support needed. Highly recommend.

I found him through Yelp. My laptop has problems with HTML…read moreport. I brought him and he thought that the port is loose. 3 days later I went to pick it up and found out that he couldn't fix it. He still charged $120. He just said that he cleaned up and upgraded. So it will be little fast. But my problem wasn't solved. His problems are: 1. He doesn't tell you estimate: you'll find out when u pick up. 2. He doesn't answer his phone well.

Unbelievably unprofessional. was dishonest in his dealings with me. As another reviewer on yelp…read morehas said, he did not give me a written estimate up front. when it came time to pay him, his charges were several times more than what I had expected. He ended up putting my hard drive in an old laptop which he had, which was NOT as he represented. when I took it to another repair shop later the tech pointed out how poorly the work had been done. The owner did not return my calls. I desperately needed it for a day, when I didnt hear from him I stopped by but he was not in. Some woman answered the door and promised to get the message to him. I called again later that evening, no answer. So I stopped by in the morning, after 8 am and knocked on the door. He came to the door without a shirt or t-shirt on. He was SWEARING at me. He handed me back my computer and REFUSED to finish the work I had already paid for. then he followed me to my car, and then stood behind my car and leaned against it, blocking me from leaving! I found out much later that he LIED about what he had done, made false claims about me and what I had said. BEWARE OF THIS BUSINESS!!!

Jon has been servicing our business Sunset Linen for over a decade, and we couldn't ask for a…read morebetter IT expert! No matter the issue--whether it's troubleshooting tech problems, recovering crashed computers, or handling upgrades--Jon always has the answers. His knowledge, reliability, and quick response time have been invaluable to keeping our operations running smoothly. We truly appreciate his dedication and expertise.

Jonathan has saved me a great deal of time and frustration. He definitely knows computers and I…read moretrust him to offer multiple options and guide me through the processes. I am definitely computer challanged at my age and he is very patient and supportive. He is also very fair in his pricing! NTS

Charles has helped me through the years to do just about anything with my Mac. The biggest project…read morewas updating storage of all my professional photography files...from10 old drives to two! I'm not a spring chicken so require patience, and Charles becomes just the kind of guide I need. I just replaced a six year old computer and he will be here to set it up! TEN stars!!

Charles was wonderful! I originally worked with another company that was very helpful but…read moreunfortunately couldn't resolve my issue. I then found Charles, and I'm so glad I did. At first I was a little nervous after hearing what the problem might be, but with persistence and skill he was able to fully resolve it, giving me huge relief and get me back into my Mac. He also went above and beyond by helping me set up the best backup solution to keep my data safe for the future. Charles is knowledgeable, reliable, and genuinely cares about his clients. I now know I have a trusted consultant for any technical issues with Macs, PCs. I highly recommend him five stars all the way!

Amazingly quick response. Returned call next day and was able to come to our Healdsburg property…read morewithin a couple of days. We were having issues w ATT WiFi, internet for 2 years! He recommended switching to Xfinity which in our area is 10x faster and actually cheaper! Alex was fast, didn't waste our time and helped us facilitate the switch. Thanks so much!

Alex installed windows 11 on my laptop and addressed concerns I had about upcoming changes to…read moreGoogle Photos. Afterward, I had problems with sound. I was forced to reboot the computer every day in order to get sound. He came back and did some more stuff. I offered to pay for his time but he refused. The problem persisted. What happened next was a surprise: Alex ghosted me! Numerous calls and texts were ignored. I called Microsoft who called me back in two minutes and resolved the problem in twenty minutes by updating a driver from the Dell website. Seems a bit basic to me.

Scott was super helpful. He was able to figure out why my PC froze up. He added a new M.2 mvme SSD…read morefor me and got my PC back up and running. Turn around time was about a week. Definitely recommend Scott for your PC needs.

I would happily recommend Scott to anyone who has a need for a quality custom gaming build. I asked…read moreScott to help me put together a custom gaming computer and he walked me through the whole process from start to finish. He helped me pick all the right parts tailored to my specific needs, and it wasn't a laborious process. He helped make it pretty easy. He also managed to get my system put together for less than my budget, which I very much appreciated. All in all, a great experience.

1) They lost my computer charger 2) They didnt even fix the…read moreproblem I brought it in for 3) Took weeks longer than estimated (to not fix anything!) 4) Horrible communication This has got to be the WORST business experience I have ever had. I dropped my laptop off with the charger for the headphone jack to be fixed and a few weeks later I was called back and told that it was fixed and ready to be picked up. I went back to the place to pick it up and the owner gave me bad news. He said that the person did not fix it at all and on top of that lost my charger! He called the person who was supposed to fix my computer and he claimed that I did not have a charger when I brought it in which was complete you know what. To redeem himself the owner didnt charge me for the time trying to fix it and let me borrow their charger as well as supposedly ordering a new one for me. Also to fix the audio problem he let me borrow a usb interface and ordered one online in which we agreed for me to buy and then trade off the stuff thats mine for the stuff thats his. In the shop, the charger had trouble charging. Turns out the charger is broken and only works for 5 seconds max on an outlet and then will not work again on the same outlet for the rest of the day. I have tried it on multiple outlets and at different houses. And to top it all the off while I still had a little bit of charge for my computer I attempted to use the supposed state of the art usb interface, (he said it costed $160, I seen the same one brand new online for an average of $60 - $70), and it didnt work!!! The owner told me he would call me in one or two weeks when he received the shipment of the charger to replace the one they lost, and the usb interface in which I was going to pay for. Well that was about 3 or 4 months ago and still waiting for him to call. Ive tried contacting them multiple times but no response! The original estimate to get my computer done was only 24 hours and it took them weeks and whenever I called they would say that they were working on it and it would be ready to be picked up the next day. Also during work hours I went to the place 2 times and nobody was there. The second time however the owner arrived there after I waited 15 minutes and was about to leave. And if you have the same luck as me, they will never answer the phone. Bottom line this is the worst business I have ever encountered in my life and I do not say that lightly. The only 2 things that I have ever written a bad review about is this place and Academy of Art University. But they got 2 stars. This place doesnt even deserve 1!!! I cant believe this place is still in business. Very unprofessional.

Thank you SO much to Tony for taking care of me when I panicked over my broken computer! I came…read moreinto Computer Wizards a complete wreck over thinking I had lost all of my graduate school papers. My computer kept freezing and not allowing me to access anything. Tony calmly took over, recovered my files and even asked me if I needed a glass of water while I waited. BRILLIANT! I know I looked & acted like a complete disaster so I apologize!. ;) He was so professional, kind and knowledgable. Thank you SO SO much. You're a life saver. :)