Multiple appointments missed. THE TECHNICIAN NEVER SHOWED UP MULTIPLE TIMES. In the STATE OF CALIFORNIA THERE IS A LAW: SB 500, May 24, 2002, that requires a mutually agreed four hour window for service appointments with cable tv companies and provides for up to a $600. penalty. read more

I have just had Direct TV installed for one week, including new AT&T fiber optic cable. Works great. So happy to uninstall Xfinity and returned their equipment. read more

I recently got Direct tv and had problems with it . I told them about my issue and they sent a new Gemini device. I returned the old one the next day bus mail. They said they never received it snd charged me $131 !!!! I called them to no avail. They refused to help me . Their customer service is all in India and they don't care about customers! Do not get Direct tv!!!! read more

Everything!!!! Direct tv gave me wrong info when ended services with them. Billing cycle covered until the 16th of the month and was charge for the whole time . Spoke with different ppl over the phone and they can only say they were sorry, so am I??? A loyal customer for 20 years and very unhappy. Zero stars they deserve. read more

Under no circumstances should anyone use this horrible service. Every day You have to reboot the boxes, Everyday you have to re pair the remotes. The remote understands about half of what you say e.g say prime you get time. Then when you cancel they not only charge you a very high termination fee to get away from this ridiculously bad service but they charge you for an extra month on top of not instead of prorating back. I had to call 2xs ro cancel. I have to believe they make you think you are cancelled so they can charge you for another month The only way they make money seems to be to play games with you because I bet most of their clients run away as soon as possible, The best thing they can do for society is to go out of business. Don't make the mistake of even starting with this pathetic service read more

18 years with Direct TV Absolutely horrible billing practices ever since AT&T took over Received bill, I sent check in the mail the next day and receive a late charge for the next month (this happens a lot) This month sent the check and they stated they never got it and charged late charge I am looking into another company for cable read more

After being a long time, and mostly satisfied, customer of DIRECTV, I cancelled service in early March 2023. The monthly charges had become too high considering the available content and DIRECTV had lost NFL Sunday Ticket. On March 17, 2023 I returned the DIRECTV equipment to a UPS store as instructed. Then on May 16, 2023 DIRECTV charged my credit card $147.66 for a "Non-Return Recordable Equipment" fee. I immediately contacted DIRECTV and told them I had returned the equipment and provided the UPS Store Return Reference Number. After multiple contacts with DIRECTV customer service, I was unable to get $147.66 equipment return charge reversed. On October 20, I'd had enough and filed a complaint with the BBB. Almost immediately I received a call from DIRECTV's Office of the President and thought I'd finally get the issue resolved. I was wrong... The representative from DIRECTV's Office of the President told me on October 20 that the refund would be applied to credit card that was charged within 7-10 business days. On November 2 I called DIRECTV again asking for a status update. I was told by the same representative that the refund now will come in the form of a Master Card debit card and will be mailed in 4-6 weeks! Totally unacceptable! They know how difficult it is to spend down those Master Card debit cards. What a stinking scam. I have reopened my complaint with the BBB and filed new complaints with the FCC and the FTC. I will NEVER be a DIRECTV customer again and I'm seriously considering dropping AT&T since their really to blame after buying DIRECTV! read more

DirectTV sent a letter stating we need an upgrade in equipment otherwise we will start losing channels. There will be no additional charge. Just call the phone number provided to schedule a technician to come out. I scheduled an appt with the technician. When I called to double check this letter after reading about scams, I was told I don't need the equipment and there would be additional costs per month. DirectTV did indeed send out the letter but they send this letter to all customers even though not all customers need the upgrade. Very deceptive company. Poor communication. I will look for another cable provider. read more

DirectTV scheduled a service call to swap out old equipment to meet their new HD requirements. After waiting 3 hours for a scheduled swap of my R22 box, the tech said the dish needed to be replaced as well. Since he was not permitted to walk on a pitched roof to change out the dish, he said he could not complete the upgrade. Customer service said nothing about upgrading the dish during the appointment call. But they did already bill the $49 service charge! The tech said I had no choice but to cancel my service. I would have preferred to keep my 17 year relationship with the company. Anyone else have this experience? read more

Today on September 1, 2024 at approximately 1600 hours, I lost ABC7 channel and other ESPN channels because DirecTV executives and Disney executives are getting greedy at customer expense. Both sides failed to meet terms and demanding more money at the expense of loyal customers. I've been a DirecTV customer since 2005. It seems DirecTV is charging me more money as years go by with crappy defective DVR that won't last more than a year!! I really wish that I can hook up YouTube on my television so that I can cancel and close my DirecTV account!!! Directv does NOT know how to treat loyal customers with respect!! All DirecTV does is raise loyal customers' money and give customers poor customer service!!! It's only a matter of time before I cancel and close my DirecTV account!!! I am very upset with DirecTV!!!! read more

If I could give 0 stars I would. Worst customer service and service in general. The amount of run around they give and incompetent customer service reps is unbelievable. I wish I would have never even considered them to reduce the mental brain cells I have lost trying to have basic service needs met. Would NEVER recommend them to anyone. read more

My husband and I have had the worst experience that anyone could ever imagine. We never wanted Direct TV, however they charged our debit card anyway, and also called Xfinity to disconnect our current phone number without our permission. Do not deal with them at all. Very unprofessional. It has been a living Nightmare. Beware. read more

Final straw of TERRIBLE Customer Service /Billing of Direct TV/Internet. 25 years customers of AT&T wireless, TV,Internet. I will we cancelling all three services. Apparently AT&T does not need customers. The supervisor Beverly ID BW8397 did not hesitate to offer to cancel my TV and Internet services saying she had nothing to offer to get my monthly services to the amount of $128.00 that I agreed to just a couple of months ago. They again added unauthorized charges to my monthly now billing me $170.00. The worst is the attitude of Beverly supposed Supervisor happily losing us as customers. Do Not make the mistake of using this Company for your TV/Internet Services or Wireless. There are too many options for these services. Tanya read more

Don't bother trying to book a technical appointment with Direct!! WORST CUSTOMER SERVICE EVER!!! Three days of tech support saying they were sending someone who was booked to arrive from 8-12AM never showed, never called and after 68min on hold to speak To a rep she tells me they ran out of time and the earliest rebook is for Friday!! EXACTLY ONE WEEK AFTER THE DIRST CALL TO DIRECT!!! One week without any TV reception and one week of trying to get ANYONE to tell me why they can't keep an appointment!! Canceling our service, can no longer deal with the incompetence!!! read more

Customer Service needs to hire quality people. To wait 30 mins to get disconnected and have to start over is reason to be fired. Ask to talk to a manager, NONE, available. "F" read more

I can not believe the customer service that we are getting from our Directv acct.!!!! We started the day at 10am complaining that we were losing our Directv signal and our service was cutting in and our. We were TOLD July 7th was the earliest a Tech was available to check our Satellite. When we left the house at 4pm all TV's were working but when we returned at 5pm there was a message saying the guide was downloading. TV is still not on and it is now 7:23pm. We have been in the phone with ATT FOR 1 Hour 53 minute and still waiting for a technician????? read more

Since ATT bought them they have gone COMPLETELY to crap. Service suck, prices outrageous, can't get support etc. I thought Dish was bad but it is a race to the bottom. I can not get anything better than 720p from the HD box into either my 1080p TV or my 4K projector. They are like archaic as a service as this is current equipment. Nothing like being close to a monopoly to make for arrogance. read more

All these companies are the same in the end; you will get pulled in with their promos and discounts you'll eventually realize there was a hidden cost that made up that great discount they so graciously offered you to buy into. It's like walking into this grand palace and once the door behind you closed, the floor beneath drops and you find yourself in a pool of others called the trapped and abused into there prescribed scam polices you go through each time you need service. Literally my monthly bill is $175 to $240, so when I call in to request a new remote (6yr customer) I don't want to hear "I see you are not on our customer protection plan, under the plan you get a remote at no cost". At no cost, not only are you lying directly to me; you want to increase my monthly bill by your so called customer protection plan so in essence you are charging me for the remote! I had to threaten to take my business where else is when I was than told they would send the remote at no cost. But am sure the found some unethically way to recoup the cost on my bill somewhere. read more

This doesn't even rate 1 star. If you are contemplating getting Direct tv DON'T. You cannot get a customer service number that works. You have to go through waiting only to have them say it is a dedicated sales line and they hang up. Worst lack of customer service I ever encountered. I am having issues and cannot reach anyone. Say what you want about Comcast but you could always contact someone eventually. read more

I wish I could give them zero stars for there services ..I cancelled my direct tv service last November 2022 and I turned in my boxes at my local ups store and got a receipt...even after I cancelled my services they sent me another bill for 211 dollars so I paid this bill ( even though I shouldn't have and talked to a rep and my service was cancelled )...just recently I got a collection notice through a service that direct tv uses for delinquent payments ..luckily I saved all my paperwork ( including the receipt from ups where I turned In my boxes) now i ask you how can I have a payment from march of 2023 when I cancelled my services last Nov 2022 and turned in my boxes at the local ups store on 11/13/2022 ??? How would I even be able to watch tv without my boxes ???? Your company is scamming ppl and double billing or should I say triple billing citizens for services they no longer have through your company ??? This has caused me a lot of stress not to mention I had to take a day off of work to talk to the collection agency AT&T direct tv uses to harass you ..I sent in photo copies of all my receipts and the ups store I turned in my boxes ..if I keep on getting harassed I will gladly see a lawyer ..don't use there services seek a different cable service ....I see a class action law suit in AT&T direct tv's future after reading all these reviews !! And for there rep DANI writing me back I will not go on a public forum !! You all have my number if u need to contact me about this issue...seeing every time I have called u to fix the problem Your company charges me another bill ..I also do my Uverse as well as cell phone through AT&T however , if this Harassment persist I will gladly take my business elsewhere . read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

Simply awful awareness and customer service. Off shore BS, no solution other than reboot.

FYI read the reviews... too may to be wrong.. stopped using DTV after 15 years.. the service is good, the genie and wireless is -10! Way to much freezing and loss is internet.. I had one of the strongest WiFi connections with a great company and DTVs equipment is literally CRAP!! Had repair men out in a year over 5 times.. canceled and went to another competitor that was wired... when I had my new provider in, I called and canceled.. all of a sudden the SORRY and APOLOGIZING came out... seriously we will be going with the streaming after our contract.. there really no one out there in business that can match streams.. looking at the future of satellite cable and beyond... read more

We have had Direct TV for a king king time! We decided to change providers to save money etc... Becuz every time you change something the bill kept going up. When it shouldn't have. They make promises and don't keep. So we changed to another provider and should be saving a substantial amount while making changes. They kept charging us and think we are to pay internet bill differently from the TV. NOPE! I called to get the info to return the equipment and John said you no longer have to return the equipment. It is obsolete. But I have to pay for a modem. Well I believe that is equipment and John then said I misunderstood and have to return I will have to pay. John said 50 times. Let me see. Let me see. I need DIRECT TV to email me so I can send the box back! He started talking over me. Not listening to I NEED INSTRUCTIONS HOW AND WHERE TO SEND THE BOX BACK. JOHN was so intent on LET ME SEE. ONE SECOND. I started yelling. Shut up. I'm telling you what I need and you're not listening to me. LET ME SEE!! This is the worst customer service I have had in awhile. I'm livid and am going to contact someone who clearly understands what I called for. Not a run around. Saying I owe another $213. When I disconnected last month! Good grief. How hard is it to send me an email with instructions. He said they did that the day of the disconnect. That was not the case. Or I wouldn't have had to call and be stupidly disrespected. JOHN! Learn about Service! Pretend you're the customer!! I still don't have the email! I'm not paying the fee! Chose a different provider. Save yourself! read more

I've had DirecTV for years now I get the NFL ticket every year this year things have changed but they failed to tell me like tonight's Bronco game it's not on DirecTV it's on Prime I specifically get the NFL ticket to watch the Bronco game so what good is it they charged me the same I don't care if it is one game they're false advertising what they provide they're way overpriced almost $300 a month for their damn service ridiculous if you ask me never thought I'd see the day where I'd have to pay to watch TV corporate greed at its best along with the oil companies greed is a sin you all will meet in hell hope you enjoy your life here spending everybody's money highway robbery read more

Unbelievably unhelpful tech support. They're happy to lock you out of your account for 24hrs+ without any recourse or other methods of regaining access, and rob you for 200% the cost of competing providers. Will be cancelling within the next week. read more

Directv is holding its customers hostage again while they negotiate with CBS. I'm really tired of this. Been a loyal customer since 2001 and they continually do this. May be time to seek other options. Since AT&T bought Directv , service has gone downhill fast. If I could give a lower rating I would. read more

Zero stars is too many! Quick to answer the phone to set up new service but impossible to cancel service. Initially we tried to relocate our service and after 4 hours of missing work, they notified us that they had to reschedule. Decided to go another route so we spent another 4 hours getting passed around and hung up on trying to cancel service. Extremely poor customer service! read more

If I could give Direct TV and AT&T a NEGATIVE 20 I would. For 1 solid year I had problems with my TV freezing up for about 15 seconds many times a day. I was told at the time of the install that the box that was bering used was a problem and that out shouldn't have been sent out for the install... obviously that was the reason why. I asked if it could be replaced. Was told it would cost me 175.00 for someone to come out, I explained that it occured from the start. They said okay. Nothing... I called each month... the first year was up, my bill was raised and I said NO WAY was I going to pay for such inferior service and picture quality. I canceled my service, and spoke to a nice person (finally) named Jonathan and I asked for it to be disconnected on Jan 7th. He stated I was paid in full until the 15th of January. I said no... end it then. But we made an agreement because he said I was a great customer and I would keep the internet for much lower fee. Hew said I would not owe any further bills for anything EXCEPT the internet. I am now receiving nasty past due notices of 216.74!!! I haven't had television since Jan. 7th!!! I have called MANY times and been told someone would return my calls and to date no one has. One person even told me she was on overtime and couldn't talk any more. Yes, I was upset and wanted to talk to a supervisor, but to be told that???? I had horrible service for one year, and nobody cared.... Why didn't they care for that year? read more

They stood me up for my installation appointment two straight times. No communication from them. I had to call to ask where the technician was. Extremely upsetting. Very poor service to the point that I quit Directv after having been a loyal customer for over 20 years. Never seen such a lack of professionalism. Disrespectful and unacceptable. Looking for a new TV provider. read more

I like many others, if I could give negative ratings I would. Directv is the most dishonest shady company I have ever seen. They overcharged us for 2 receivers for 9 years (which equals by their admission equals about 1500 dollars) and they refuse to make it right. In addition, we moved out of our house at the end of November and have not had service since then but they are still trying to charge us $200 and we can't get anyone to admit we aren't customers any longer. We have made over 20 phone calls, been kept on hold for hours and when we were finally able to get to a supervisor that theoretically could help us, the calls (more than once) mysteriously dropped and we were never called back. We will be reporting this to the consumer advocates in the media like 7 On Your Side but wanted to start here to tell people to RUN DONT WALK away from Directv and AT&T that owns them. They are awful companies and will try every way possible to rip you off! read more

BOO HISS!!! WAY WAY to expensive, and tonight the A's game "Having difficulty" so its not on tv!! Try something else! ANYTHING read more

Worst company ever! Gave 1 star because the installation guy did a great job running the cable wires. But that is all that was good. Day 1 of the installation the guy called in to head quarters -2HOURS on hold! 2months later I call customer service 45 min. wait time to let them know they did not give me the discount they promised at initial sign up of contact. Cancelled early sent me to collections with no bill or auto pay charge. I had auto pay! Why did they not auto pay or send me a bill through postal mail 1st!?!Anyone you talk to there will tell you they are not authorized. Do not bother with the stress of this company. I rarely write reviews but need to spread the word before everyone gets scammed. read more

I was satisfied with the package I bought even when the price topped $125/month. I have TV's in two rooms and one box is a DVR. About a month ago they changed the interface menu and did they ever screw it up. Now I have to go through at least one reboot a week because the slave box is not recognized or the recorded items menu freezes as I navigate through it. I also occassionally get what appears to be doubles of series recordings. For example, I had a title box saying that I have 3 programs recorded. Opened the title and see 3 programs. Then I close it all and go to an identical box with the same 3 programs in it. When I deleted the second box I found that all the programs we're gone. I can go to the guide and see that a ball game is on. I see the little yellow "R" meaning I am recording it but when I go to my recordings menu it doesn't show any ball game being recorded. I sometimes find a program that I recorded in the "TV Show" or "Continue Watching" menu but not in the "All Recordings" menu. Direct TV solution: Reboot. I am not a fan of having to reboot a box to find my recordings especially when rebooting stops any recordings in progress and makes the TV useless for the 5 minutes required to reboot. Face it DTV, you screwed up the "Improved user experience" that you rolled out last month. read more

Long time customer coming to an end need a service call won't be here till December 20th call was made on November 2nd after an hour on phone this is completely insane that it will take six weeks. I haven't been pleased since AT&T took over and raised my rates as there first deed not a big surprise this is the straw that broke the back I'm done with them. If I could give them 0 I ould read more

I have called so many times, its stupid. Non stop NO signal, you go thru the normal process NO luck, you call the service number only to stay on the phone for ever with NO luck. I wish they had a - rating, they would get it. Direct TV is losing its shine. Had an appt for upgrading waited all day only to have them cancel after being 15mins late. LOL LOL Real Pro's read more

The worst cable company you ever deal with in your life whatever you do do not go with DirecTV they don't care about you they don't care about your life they don't care if you get sick and get the coronavirus they'll leave your cable when they shut your cable off to give you a new box but never show up to their appointment reschedule 10 days later meanwhile you have no cable read more

They take your $ monthly but service is the worst in the world but since they have you on a contract you are stuck with them. Stop don't get this service go anywhere else read more

my directv box wen,t dead on tuesday nignt in my bedroom. my dad called directv on wednesday to order me a replacement directv box for my bedroom.they sad they will give my dad a replacement direct tv box the same day for my bedoom. they are big fat lies. because my dad still did not get my directv replacement box yet for my bedroom. read more

This morning technician Nevoy assisted me with both TV's in our home. He was patient, very thorough in how he explained everything and got both TV's to work. I'm a live in caregiver for an elderly couple and without their tv they are lost. Nevoy, many thanks to you, for your help and information guiding me. Without you and your assistance we would be lost. You deserve a ten star rating, wish there were more like you. read more