The staff is always friendly. They greet you by name. They will fix a nail when something goes…read morewrong. The leg massages are not as good as they once were, but this shop maintains a reasonable price.

Here's a polished, glowing version of your review:…read more I've been to many nail salons over the years, but this one look truly stands out. A friend recommended them, and I am beyond grateful. My nails have never been this strong, healthy, or beautiful. I have gel over my natural nails and experience absolutely no lifting, peeling, or catching; issues I've always dealt with elsewhere. For the first time ever, my nails actually feel durable and look flawless. I've never felt more confident or beautiful with my nails!

I was a bit hesitant based on some of the negative reviews but was pleasantly surprised that none…read moreof the concerns mentioned in the review were accurate. It was clean, tidy, and looks much better on the inside than it does on the outside. My technician and the one who greeted me were all very nice and accommodating. I had a great service with the Volcano Pedicure and would absolutely come here again.

I've been a loyal client at this salon for over a year and have always gone to the same nail tech…read more As with many nail salons, even when you have an appointment, it's pretty normal to end up waiting 15-20 minutes for the technician to finish with another client. Today I had a 3 PM appointment and simply called ahead to ask if my nail tech was running behind. I live four minutes away, so if she was delayed, I could just come a little later instead of sitting there waiting. The man at the front desk was incredibly rude and told me that if I "don't have time to wait," I should never come to the salon again, and then hung up on me. I never said I didn't have time to wait. I was simply asking if they were running behind so I could time my arrival accordingly. It's very disappointing that clients are expected to be understanding when the salon is running late, but asking for that same consideration in return is treated as a problem. After being a loyal client for over a year, the way I was spoken to was absolutely despicable. Hanging up on a client is disrespectful, unprofessional, and completely unacceptable regardless of the situation. Shame on you for treating a loyal customer this way. I will never return. ******** Your response actually confirms exactly why I called. And just to correct the record, I called at 2:44 PM, not 2:55 PM. Yes, my time is important to me, just as your technicians' time and every other client's time is important. That is exactly why I called ahead. I live four minutes away and simply wanted to know if Trinity was running behind so I could arrive accordingly instead of sitting in the salon waiting 20 minutes. I never asked anyone to stop working on another client, rush another service, or treat my time as more valuable than anyone else's. What I still do not understand is why such a simple question had to turn into this level of hostility. A professional response could have been, "She may be running a few minutes behind, but we can't give you an exact time." That would have been the end of it. Instead, you chose to tell a loyal client not to come back and hang up the phone. And now your public response is filled with sarcasm, accusations, and personal attacks. Buddy, you should not be in customer service if this is how you handle a very basic question from a client. If this is your salon, I genuinely think you have a long way to go in learning how to communicate with customers and how to de-escalate a simple situation instead of turning it into something much bigger. And if this is not your salon, I sincerely hope the owner is reading these responses, because the way you are speaking to customers publicly is doing the business no favors. At the end of the day, the issue was never about waiting a few minutes. It was about the disrespectful way you handled a simple, reasonable question. And don't worry about me finding another salon. There are plenty of great salons around, and I already got my nails done today, so we're all good.

First manicure as a male. Was treated respectfully and left with a wonderfull set of nail that have…read morelasted for 3 weeks. I will go back for my next manicure. Love the setting and salon.

Terrible they couldn't even do my nails and all I wanted was a catseye French tipread more

UNDER NEW OWNERSHIP…read more Annie is simply the best nail tech--truly the QUEEN! I've followed her journey over the past five years, and it's been amazing to watch her grow into the proud owner of Queen's Nails. Remodel coming soon! I couldn't be more proud of her accomplishment. She is talented, detail-oriented, and cares so much about her clients. If you're looking for beautiful, high-quality nails and a wonderful experience, Annie is your girl. Go support her--you won't be disappointed

On several occasions over the years, I have stopped by Queen's Nails at Tatum and Cactus to get a…read morepedicure. Previously, I have been pleased by the service and the staff at the salon; however, that seems to have changed, as I had two negative experiences in the past three days. On Sunday afternoon, I stopped by Queen's Nails to see if they had any openings before they closed for the day. They had 3 or 4 staff working all helping customers. I then lived through that embarrassing moment when all of the staff stopped working and stared at me (as did all of the customers). When I said I was looking for an appointment, a staff member politely said nothing was available the rest of the day. That was fine though then when I looked at their website a few minutes later, it appeared there were a few openings online before the day was out. Then, since it was closed on Monday, I made an online appointment for Tuesday afternoon (today). I arrived for the appointment a few minutes early, and there was only one staff member present with no customers. When I shared I made an appointment, he confirmed I did, though he said the person I made the appointment to be with isn't working today, and that both he and another staff member have customers coming in a few minutes so they cannot honor my appointment. He said I'd need to come back later or go somewhere else. He did apologize, but also blamed the mistake on the online system which he led to believe is not reliable and shouldn't be used. Beware of the salon's online system (https://dikidi.app/1833384), which shows 5 staff members and 38 offered services. The schedules of the staff do not match up with their schedules, and when someone makes an appointment, though they are notified (if they look), they don't regularly appear to look up the online appointments nor notify by phone anyone who makes an appointment that cannot be honored. Ironically, when making a reservation, there is a message that says appointments cannot be changed or cancelled within a two-hour window. I certainly am concerned about a company that doesn't honor appointments or fix the issues, which it sounds like have been an issue for some time. It's a shame that this experience happened as my prior experiences were positive (which is why I didn't rate Queen's Nails as a 1 altogether); however, customer service may have gone downhill since then. I will be considering other locations moving forward.

Idk what classes they took for French ombré nails but GOD DAMN. I used to live by them and get my…read morenails done all the time and ever since I moved away I have been disappointed by other places that do my acrylics. I drive out of my way to get my nails done for Vegas and they did not disappoint per usual. They are AMAZING and Tiffany is so cute and fun. I will recommend them to anyone

Once again, my service was amazing. I've been coming here for 27 years, and there's a reason I've…read morenever gone anywhere else. The salon is always clean, welcoming, and comfortable. Everyone is friendly, and their prices are better than any other salon I've compared. The quality of their work is consistently great, and the pedicures are fantastic -- sometimes even too relaxing and long! I always call ahead and never have to wait. I feel seen, heard, and taken care of every single visit. Thank you, Theresa and Don, for years of wonderful service.

This is my favorite nail place to go to. They are always so polite. They always make time for me…read more They make me feel like they are a part of my family. I would definitely recommend this place.

Very courteous and accommodating…read more I've got two very nasty tennis toes. I'll be back.

I've been meaning to leave a review for awhile. Jen is absolutely amazing with nails. She's quick…read morebut she's consistent. Your Nails & Spa is always very accommodating and I don't want to go anywhere else. If you're looking for someone who's very skilled with nails, go here! I also love that she keeps up to date with nail colors and different styles and designs to try :)

I came here for my first time and had a gel pedicure and dip manicure. Both were exceptional and…read moreJennifer did such an amazing job on my dip Manicure. She made them look so natural. Definitely the best dip I have had.

After a negative experience at another nearby nail spa, I gave the Desert Nail Spa a try today for…read morethe first time, and I was very delighted with my overall experience. From the ease of scheduling to the experience itself and the service, everything was top notch. I was impressed by how large the spa was and how many people could get a service at the same time. I have a feeling this is my new go-to place when I need a pedicure in the future. I only was planning on a Basic Pedicure service today, which included nail and cuticle care, massage, hot stone and towel, and polish (though I did not need the polish). There was an add-on for exfoliation scrub or callus care if I wanted either, and also an extra cost for gel polish. The Desert Pedicure includes both the exfoliation scrub and callus care in addition to the basic pedicure. The Desert Deluxe Pedicure includes the Desert Pedicure plus rejuvenating cooling masque and extended massage. The DNS Ultimate Pedicure includes the Desert Deluxe Pedicure plus refreshed & revitalized (infused with organic virgin olive oil deeply hydrate and soothe skin), detoxifying sea salt soak, callus remover gel, exfoliating sugar scrub, nourishing gel masque, hydrate cucumber treatment, and silky butter cream. For today, I stuck with the basic pedicure though I may try an add-on in the future. When I sat down in a chair to soak my feet, I was offered a still or sparkling water. There was a nice ambiance with soothing music, and I was sitting in a massage chair. There were fun nail or nail polish related quotes on the wall. My nail tech checked on how I was doing throughout. There were 14 people being worked on at a time, which was impressive, yet there were many empty chairs, so they could work on a lot more. I saw them put up special pillows for kids who were getting nail work done. I appreciated afterwards when I was paying that they had a 10% off promotion when paying with cash. The Desert Nail Spa has two nearby locations: Kierland (Greenway) and Tatum. hey are open on weekdays from 10 AM to 7 PM, Saturday from 9:30 AM to 5 PM, and Sunday from 11 AM to 5 PM. They first opened in Tempe in 1998 and have expanded to other locations across the valley. They strive to integrate innovation into the nail salon industry. You can learn more about them at https://desertnailspa.com including their story, their services, their locations, and their gallery. There is also an online booking system where you can request specific nail technicians or a specific gender of a nail tech and make an appointment in advance. The price of services is also listed. Desert Nail Spa considers itself the "Best Nail Salon" in Phoenix. Based on my experience today, I would certainly agree!

My nails needed saving. so I went to this spot because I knew I could count on them to get the job…read moredone. I rarely give 5 Stars. They repaired my nails from the previous job at Diva Nails. I settled and I paid for it. I didn't have an appointment but they were so amazing! They fit me in and fixed my nails. I looooove these nails. They have won me over'! I will never stray again. I love the vibe of this place. I am also a lover of music, whoever does the music here speaks to my heart. Desert Nails is the Bomb.Com...love this place!!!!!