When it comes to the dim sum factory, there's really a lot to unpack due to the fact they offer such a unique approach to dim sum. Located inside of the Marketplace at Factoria Mall, they amassed a reputation that they've held onto for the last decade plus. It's been both good and bad, which is why my rating, along with many other others have been somewhere down the middle. Some good things: * There is plenty of group friendly seating. One could have a large group without having to experience much of a wait, even on the weekends. * In addition there is plenty of parking. No one will ever have to deal with looking for places to park, since the mall has so many spots. * The portions are excellent. One has every right to be nervous about how much dim sum will be served given shrinkflation, but there should be no problem here. For example, one portion of shrimp dumplings will have 8 pieces and the price reflects this as well. The bad: * Prices are objectively terrible. And by terrible, I mean expensive. Usually, I'm not one to care if the portions make up for the price, but seeing as everything is $15-20 a pop, things can add up quickly. Even a single can of soda was $5. Yes, really. * I appreciate the staff speaks Cantonese, but the service leaves a lot to be desired. Even when they're not busy, they're not always the easiest to get a hold of and don't necessarily make attendance a priority. * What's worse than subpar tasting food? Having a lot of it. Mediocre execution for various popular dishes meant that food was going to be wasted. This is already a big no no with Asian culture, but the price being factored into it meant folks got hosed twice. At the end of the day, I think there's a lot of potential. It's just that much of it was wasted and I do not rule out a return, but I am not likely to come back anytime soon. read more

BUYER BEWARE! The first time we went to Dim Sum Factory, two weeks ago, we ordered several dishes, including Szechuan Fried Noodles, which was very good; A large order of long thick firm noodles, lots of delicious, tender, large pieces of chicken. So tonight we decided to order the Szechuan Fried Noodles to go. From the start it was a disaster! The person taking the order was disappointed when my wife just ordered one dish and pushed her to order more dishes. She refused. We only wanted the one. Then he tried to push her to pay cash instead of using her card. We arrived to pick up the order and he said, "You are very lucky. Tonight our best chef was here to cook your order!" LIAR We got home and all we had received was a pile of little broken, mushy, greasy, pieces of noodles mostly 1/2 to 1 inch long, 2 or 3 noodles perhaps 4 or 5 inches long, and 4 small pieces of chicken each approximately 1/2 inch across. And then looking closely we noticed bits of food that didn't belong there, peas and other bits and pieces we couldn't even recognize. My wife wouldn't eat it. And I unfortunately did have a plate. 20 minutes later I was very ill! We were abused, lied to, cheated, and served contaminated 'food'. I was going to give this 'restaurant' 2 stars because the first time we ordered the dish it was good. But this was SLOP! And after getting horribly sick because of it, I am giving it one star with good justification. AND I am filing a complaint with the health department. BEWARE. BEWARE! read more

TL;DR: average dim sum. Some dishes overly flavored. Parking: large shared public lot. Atmosphere: open dining space with slow, barely audible piano music playing. Service: wait to be seated, order and pay at the table, you will be watered, hot tea is a option if you request it, check brought to you, if you have leftovers you can request boxes and box them up yourself. Dim Sum: was very average. Nothing really wowed me at all. The BBQ pork buns were way too sweet in my opinion. Chow Fun with gravy: there was too much gravy, might as well be called gravy with chow fun, haha. It would have been better with less gravy. Did I mention there was too much gravy? Also the Chinese broccoli, or whatever the stalky vegetable that it came with, was very old and tough. West Lake Beef Soup: Was pretty good but the meat was a bit on the mushy side. read more

Excellent food, excellent taste, super fresh and authentic made to order din sum... The host was extremely polite and very friendly. He was very nice and talked about the food and options with us. Family like feel with great taste Highly recommend read more

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The food here is good. Portion size is large but you pay for it. The service is just around but nobody checks on you. They take order, grab stuff drop it and run. Didn't refill waters. Inside is just ok. Decorated nice but layout is strange two hostess desk mall side and door side to T&T. If they lessened the portions like normal dim sum spot like 3-4 pieces instead of 5-9 they would probably do better. I believe it's the same owner of Top Gun. They need better management with restaurant experience. It's a missed opportunity. Has potential to be best dimsum restaurant in Bellevue but they missed on execution. Most diners seem to try it bc it's close then never return. Sad with the grocery store next door as a draw. I've eaten here a handful of times but kinda avoid it. read more

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We decided to try Dim Sum Factory because it was next door to T&T Supermarket. First impression upon seeing the menu was price shock. The dim sum dishes were around $14.99 each although the portion size was doubled. Dim sum literally meant small appetizers so twice the size and more than double the price did not bode well. We ordered sui mai ($14.99) and beef rice rolls ($12.99) in addition to the house special stir fried mee-fun ($16.99). The sui mai and beef rolls were just ok. The mee-fun was super dry with burnt parts so we barely touched it. Overall, I would not recommend Dim Sum Factory. read more

Food was decent. We ordered around 4:30pm and asked to pick up at 5:15pm so we could look around T&T in the meantime. We ordered: Chow Fun (Beef) (x2) Spicy Garlic Eggplant Szechuan Green Beans Fish Filet with Sweet Corn Mongolian Beef (x2) General Tso's Chicken Mongolian Tofu Everything was good but nothing stands out. We'd order again from there so the rating is not a reflection of any dissatisfaction. They were busy, so it took a while for us to get our food after we returned at 5:15pm, even though it was packaged and sitting on the table for a good 5 to 10 minutes with us looking at it. I even tried to get the attention of one of the waitstaff or the cashier so that they could confirm that we could get our food, but no one would pay attention to me. So that was a little bit frustrating and probably why I'm giving three stars instead of four. read more

Dim Sum Factory has a great selection of dim sum, but it comes in larger quantities than at a typical dim sum place, so come prepared with either a large group, or plan on less variety since the shrimp dumplings, siu mai, soup dumplings, all come in quantities of 8. There is plenty of seating in the restaurant, and the menu is digital. Access it via a qr code on the tables, enabling you to view the menu and order from your phone. We ordered soup dumplings, fried rice, siu mai, and tofu. Everything tasted good, food came out steaming hot, and service was quick and friendly. read more

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Very good dim sum! It's a little more spends but portions are bigger. Service is hot and fresh, made to order! I like how quick the service and atmosphere are in here. You order by scanning a QRC code. Jasmine tea is hot and tasty! read more

Dim Sum Factory - Chicken feet and shrimp dumplings - Dim Sum Near Me - Bellevue, Washington

The food had a good taste, and it came quickly to the table. The staff was fast and they never let our glass be empty. This place is perfect for a brunch after church, with warm delicious food, at that time there are families and I felt a good vibe. The only thing it was hard for me, it was that the menu is digital, and there is not a lot of interaction with staff. read more

Dim Sum Factory - Bbq Pork Buns (5) - Dim Sum Near Me - Bellevue, Washington

I can understand the lower star rating but I would say that mostly applies to the name and dimsum specifically. Contrary to the name, I would not recommend coming here to actually eat dim sum unless you have a large party. The reason is each dim sum dish is very large - eg. 8 dumplings vs 4 per serving at other dim sum places. Because of the larger portions of the dim sum, the prices are also higher - some are $13/dish. That being said, the quality of the food that we ordered was all very good and everything had wonderful flavor. They also have non dim sum food as well. I will say that there were several things that were crossed out on the menu and they do not have a liquor license even though they list beers on their menu which was kind of annoying. We ordered: * sesame balls - very crunchy on the outside and chewy mochi with sesame inside * shrimp and chive dumpling - 8 pieces, stuffed full of shrimp, very good * 乾扁四季豆 green beans - super flavorful, probably my favorite dish * 乾炒牛河 beef noodles - tender beef and perfectly seasoned. My toddler loved this! *核桃馬拉糕 walnut sponge cake - steamed well, fluffy, not too sweet *椒鹽豆腐 salt and pepper tofu - crispy and yummy. Not overseasoned! We would definitely come back. Just have the right expectations coming here! Conveniently located at Crossroads next to T&T and the Goldfish Swimming school. read more

My wife and I decided to try someplace new. We were a little uncertain of the procedure but it is simple. Scan the QR code, tell it what table you are at and order. We ordered the chow Mein Hong Kong style (1st time), some dim sum and pot stickers. I thought it was very good. It was a little confusing trying to pay. I went into the site and said I was done. It said the receipt was emailed to me but I never gave them info. It turns out you still need to go up to pay read more

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I would peg this at about 3-4 stars depending on what you order. A 2.5 star average on Yelp is quite low though. Usually anything that low is very bad, but I don't see that here. They just started using one of those robot server roomba things, and you can't be the worst if you have one of those. Lol. Well, I think I'm pretty easygoing on this stuff; you have to really screw up a lot for me to consider rating below 3 stars. Anyways, I thought the fried items here were the best. In particular, the you tiao (fried donut sticks) for the congee had incredible texture, a much better crispiness than average. The shell on the.......fried meat buns(?)(can't remember what they're called) were also divine. If I come here again, I'd order more fried items. The rest of the food had some ups and downs. They have a wide selection of congee, and I thought the congee was also pretty good. I enjoyed the freshness and umami of the radish cake. The beef tendon, I thought, was actually too soft. Of course, they are supposed to be soft, but this was almost to the point of being mushy. In contrast, I felt both the cucumber and tofu skin rolls were a bit extra chewy compared how they usually are. The umami of the fu zhu and feng zhao (feet) were fine, but honestly not quite as good as the ones I had at Triumph Valley the day before. I will also note that a lot of the portions are larger than average (but more expensive). For example, you would normally get 3 of the tofu skin rolls. Here you get 5. read more

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This place is really good. Large quantity of food, good service, and they are quick. Great family restaurant.

Big open restaurant inside Factoria Mall. Service was a tad slow but they looked understaffed. The food overall was tasty and exactly what I was looking for when I was craving dim sum. The portions are pretty big which is great if you're dining with family or a group. We got the juicy pork dumplings, shrimp dumplings, and pork and shrimp shiu mai for dumplings which were all good. Really pleased with how juicy the filling was. We also ordered bbq pork buns, Shanghai buns (pan fried), house fried rice, and Shanghai stir fried noodles. All hit the spot but I recommend the Shanghai buns in particular. read more

Dim Sum Factory - House Fried Rice, Shanghai Buns, Shrimp Dumpling - Dim Sum Near Me - Bellevue, Washington

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So the food is definitely 3 stars. It is dim sum and the flavor isn't bad. Then again the flavor isn't great. Doesn't have that fresh steamed feel and the flavor is a little on the meh side. The restaurant is ok. Nothing wrong and lots of space. It is well cleaned and I didn't see anything off or odd. The biggest issue is the service here needs some work. The staff was very short and wanted us to order in a specific way. We had to scan the QR code and was asked to order only once. They mentioned the system was free so there were lots of bugs. Which we did notice on some pages as things were hard to order. Then at the end while we were all still eating and talking they cleared off the entire table. I can understand if the place was busy but it was maybe at 30% capacity. read more

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Peter and Kevin were great ! We walked in as the last couple before closing and Peter greeted us with so much excitement ! That was very sweet. Kevin very professional as well , both servers companioned us with assistance all through the night. Wings 10/10 - soup dumplings better than DTF. And portions are large !!! read more

Dim Sum Factory - Dim Sum Near Me - Bellevue, Washington

I hesitate to write this review because I kind of dig how unsung this place is, it's never too hard to get a table. But it deserves a higher rating so here goes. This may not be the absolute best dim sum in the city, but it's very good and, more importantly, is perfect for a certain type of meal. Each time the in-laws are in town, we'll go here with a party of 6 and order practically half the menu and nothing is ever worse than "pretty good." This place is unique in that each dish is pretty huge, so if the prices seem expensive just know that the portions are larger than most dim sum places and ordering widely for a large family is the way to go. If you're looking to dine with a party of 2, look elsewhere. Some of the older and more established places in International District are a bit better, but this is still better dim sum than you'll find in America outside of NY or California. read more

Long overdue dedicated dim sum place in Factoria. Pretty tasty, order comes in fast and hot. Been here multiple times with friends and family and was never disappointed, Bonus points being next door to the new T&T market for shopping afterwards. read more

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This place is great. They have a good thing going here. Business seems to be running smoothly. It ain't too crazy like some dim sum places. Staff seems calm and chill. The food is pretty good. I like the big portions so I don't have to order two. Hahahaha read more

Dim Sum Factory - Siu mai and chicken feet. I liked the pumpkin - Dim Sum Near Me - Bellevue, Washington

It's over priced for the level of food. The vegetarian dim sum is not good and was not eaten, the rest was decent .. the waiter refused to take off the check or to replace it with different vegetarian dish from the menu. Music is too loud! I will not go to this restaurant again. read more

I've heard about this place a few times, but I've never been here until now. Honestly expected more from a place with that kind of name: Dim Sum Factory. Honestly didn't meet my expectations. Thought we'd be ordering dim sum by the piece and unfortunately it was not that. You're basically ordering large portions of dumplings and that's it. Like 1 order is 8 pieces. So you're basically ordering 2 orders if you go to any regular dim sum joint. Kind of getting ripped off here a bit because of that. Say I just want 4 pieces. Can't do that, just stuck with 8 pieces of the same dumpling. Weak! The shrimp dumplings were massive though. I was shocked how big they were. The wrapping on the dumplings were nice. They weren't bad at all, just wasn't impressed by the flavor so much. They were good enough. Ordering is kind of awful. It's web-based system basically. You scan the QR code and order on your phone. It's terrible because reviewing your order before submitting doesn't list the items very well. If you go back in the app and order the same item again, it doesn't increment in your cart. It just adds your item as a separate item in the order instead of aggregating them together. We ordered two steamed tripes by accident because of that. Service was pretty terrible. Like, they don't come by to check on you at all. They only come by to drop off food and drinks. We needed refill on water and the staff would like never look at our direction. Stupid annoying. The place is pretty big and filled up pretty fast surprisingly. Went here on Mother's day, so that could've been why, but I was shocked at the amount of people there because Factoria Mall always looks pretty empty to me. It was nice to experience once, but not worth the price for what it was. They should definitely just have orders by the piece. read more

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Very speedy service. Received hot tea pretty quickly. Only restaurant I've been to that charges for tea though..... Food was nice and hot and tasty. Everything was clean and staff were speedy. Took off a star for charging for hot tea. read more

We've driven by Dim Sum Factory many times, and thought about stopping in, but truthfully the reviews gave us pause. But yesterday, we finally decided to try it and we're super happy we did. We ordered Baked BBQ Pork buns, pork pot stickers & egg tarts. Both were delicious. The pot stickers (8 per order) were stuffed full of tasty pork and pan fried just right The BBQ Pork buns (5 per order) were fluffy and super tasty. The egg tarts were good. The filling was a bit more firm than we've had before, but we loved how flaky they were. Yep, we'll be back read more

Dim Sum Factory - Pot stickers & Baked BBQ Pork Buns - Dim Sum Near Me - Bellevue, Washington

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The food is great (or at least a break from my usual spots). The prices for a few dishes are on the high side for what you get. Great place as a group so you can try the different dishes. The biggest issues are the wait staff and ordering system. They have 2 front desks with no one at them, plus one has a sign to go to the other desk. The staff aren't very helpful. We were told to order using the QR system but ten minutes after doing our order they came to ask for our order. When we told them we ordered they had to check if it went through. The online is the worst and probably the biggest reason I may never go back. The design is needlessly complicated and awful to use on a cellphone. I am sick of these online order systems. The lowest suggested tip on the bill is 15% after tax. But if the staff aren't at the front desk. You have to hunt someone down. The only interaction is walking food from the kitchen to our table why does the restaurant think 15% as a starting point is a good idea. read more

The owners have apparently changed again. I've been here before several times and the dim-sum was only ok, 6/10. But this time the dim sum was much better, around 9/10. I guess the dim sum sifu changed. But you still get these double orders. Everything is a double order, don't come here unless you have a minimum of 4 people. Service was quick because it was pretty empty. Our waiter was overly familiar, hey bud I don't know you. I'm ok with it but some people don't have a sense of humor, I would definitely come again. Prices were expensive by the way. It was over $100 for 4 people and we didn't order a lot, just a few dim sum and a plate of noodles. read more

I thought the food would be good since the staff speak Cantonese and prices were high. Unfortunately, I left feeling very disappointed and ripped off. The flavors were clearly watered down, lacking the depth you'd expect from a place charging this much. The steamed ribs, for example, were padded with a thick layer bland rice roll that added nothing but volume to make the dish look more substantial. I have never seen such combination in any other dim sum places globally. We ordered several items, and the pattern repeated across the board: underwhelming taste and unnecessary fillers. The food wasn't terrible, it's definitely below average. There are much better dim sum places in Seattle. I'm honestly puzzled how a place like this is till around in Seattle's competitive Asian food scene. read more

Genuinely one of my favorite Dim Sum places. Most Dim Sum places are dirty, sticky floor, and long services. This place was clean and I really like the decor in the restaurant. The food itself was always hot and steaming, and I loved the staff they were always interacting with my family and I. We do come here every Sunday and it's so delicious! Their shrimp dumplings are my favorite and the portions are great to share with your family. Parking is easy, I'd recommend parking behind their restaurant for easy access instead of walking in the center read more

Dim Sum Factory - Shrimp Dumpling - Dim Sum Near Me - Bellevue, Washington

Overpriced and super greasy. Feels like the quality has gone down significantly the last couple of years. Sad. read more

Initially, I was taken back by the prices for each of the plates. We had the scallop, shrimp and corn dumpling, $17.99, chicken feet with kabocha, 13.99, and mini footballs for $12.99. For the two of us we only had the 3 plates, when normally at other dim sum places we would have 5-6 for about $45. Of course, there was more on the plates than is typical. The larger plates are a good deal if you have bigger group, but if there are just a couple of you it makes it harder to try more dishes. The only dish that really stood out was the mini footballs which were larger and fluffier than the typical smaller chewy fried mochi meat-filled dumplings. The chicken feet could have been cooked longer to make them softer and the kabocha squash didn't really add much. The scallop, shrimp and corn dumplings were large and filling, but needed soy sauce to enhance the taste. I would come back with a larger group and try more variety. read more

I love dim sum, and I get it whenever I can. Dim Sum Factory is conveniently located at the mall on the side where it's a little easier to find parking. Didn't eat there this time around, but I did order to go. I ordered the pork siu mai and shrimp and chives dumplings. The problem with the ordering system here is that they give you 8 pieces per order, where traditionally it's 4. So it doesn't give you much room to try out other things unless you have a big party to feed. The other problem is the prices, which I think is a little expensive, but you know inflation has kind of changed things around so maybe it is on par of what it should be now. Now the quality. It was okay. Nothing to rave about, but also not the worst. It does the job and quite frankly I would much rather go to any of the other dim sum restaurants in the area. The only reason why I would recommend coming here is if you are absolutely craving traditional style dim sum that's outside of the usual brunch/lunch times at other places. read more

The restaurant has different vibes. We avoid the dim sum because of overpriced and forced to eat more portions. We ordered chow fun, crispy noodles, one beef tendon appetizer, and three Asian style entrees. The food was delicious. Agree with some reviewers, the service was minimal due to electronic ordering. You can't even ask him for recommendations. Anyway, we will go back for dinner. read more

Good fried foods, decent rice rolls and dumplings, good portions, but pricey and slower service. We ordered takeout from her on Sunday at around 11:15 am. The lady took our order via phone and stated it would be about 20 minutes. Upon arriving, we waited about another 20 minutes so it took about 35 to 40 minutes for them to prepare our food. I would recommend, if you order ahead, to give them longer time as their service is fairly slow and they underestimate wait times. The food itself was decently good. They gave larger portions. We ordered bbq pork buns, bean curd rolls, bbq pork rice rolls, shrimp rice rolls, fried taro meat filled balls, and shrimp dumplings, all pretty standard dim sum fare. They gave good portions with lots of stuffing. The bbq pork buns were delicious and tasted fresh. The taro balls were also hot and well fried. The rice rolls were well stuffed, but not seasoned and the soy sauce had an off taste (maybe needed more sweetness?). The bean curd rolls also had a different seasoning, but were decent. They kindly included some bok choy in some of the boxes for our digestion as well. The price is the shocker for us. While their portions were good, each dish was $10-12 which is at least 50% more than any other dim sum place I've been. Perhaps this may be due to inflation, but we were definitely surprised that our 6 items cost $72. The location was near walmart so needless to say the parking lot was pretty busy, but there is lots of parking and the restaurant was not too crowded at 11:35 am when I arrived. It is odd that the restaurant entrance is through the mall and they don't allow you to walk to the other entrance from their front door, but otherwise it isn't too hard to find. Overall, decent dim sum with good portions. Some of the item flavors were a little different than normal, but still tasty. The service was mediocre and prices feel higher which decreased their points. We would recommend if you are looking for takeout or don't mind slower service and prefer to avoid the popular dim sum place lines. read more

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I went to Dim Sum Factory to order one fried rice at about 3:00pm. The host told me it will take half an hour to make it. I was a bit surprised , so I questioned him back why it would take half an hour to make a fried rice. He told me it is normal for them, then he changed to twenty minutes instead of half an hour. After I got my Togo box, I went home. When I opened the bag, I didn't find any chopsticks or spoons inside, nor that I can see napkin. Moreover, the box was very oily. It was not a good experience for me. read more

We came here for T&T Supermarket but there is still a long line so we came here for lunch. Food was good and freshly made. Portion was big. We will definitely come back if we are in the area. Server seem not to speak English except for the host but he was also the busboy. read more

The food quality is deteriorating every time we visit here, even though the quantity is larger. The service is not very professional either.

Okay I'm not one to give reviews this low, but you should definitely be aware of the service. Everyone mentions it for a reason, I never go into a restaurant with a worried mindset cause I've never tried it before you know? But I've tried a couple different times with this restaurant. The food is great, classic dim sum, prices are meh but still its bellevue so you gotta expect the prices going into it. I love the egg buns, I order 4 orders of it every time it's delicious. Now for the service, joking with your friends and teasing them is okay, because they are your friends. However one of the servers was joking with my grandfather about his WEIGHT that is too far. I am a petite woman, came here with three other people and we were all starving. I won't lie we ordered a lot but managed to finish 95% of it, what threw me off guard was when the server cuts me off when I was ordering and tells me that I was ordering too much and my table wouldn't be able to finish all the food. That wasn't offensive or anything, just irritating. Ambiance is fine, busy and chatty. The cleanliness is also fine, that's something I'm usually weary of but the restaurant does a efficient job on cleaning. Overall if you're in the area and you don't care enough to talk to the servers then go right ahead!! Food is yummy, but attitude can catch you off guard :/ read more

I love the ordering system being online based,it makes browsing the menu interactive. The food we had was fresh and good quality. We enjoyed all the options we chose. There's basically no service on the table side. Just dropping plates and clearing plates. But I don't mind the setup! read more

I'm amazed at the selection and quality of Cantonese dishes at Dim Sum Factory! My dad is from Hong Kong and I grew up in NYC Chinatown so I have a pretty high standard for dim sum. I'm so glad we gave this place a try during Covidtimes and can't wait to go back in person once we can safely dine indoors. Here's what we got which lasted us for a week: Juicy pork dumplings (xiaolongbao) - good but got cold quickly due to takeout Sticky rice wrapped in leaf - sooo good, had pork filling inside Steam bun with egg yolk butter - delicious, this is my favorite bun and can be hard to find Pork hum bao - very tasty and moist Fried donut noodle rolls - hit the spot for my husband's craving Pan fried Shanghai buns pork - just ok Pan fried Turnip cake - good and made me think of home, missed the sauce it normally comes with though Fried chicken egg rolls - huge and super tasty Mapo tofu - really really good Egg tart - just like the bakeries in Chinatown! Salt and pepper chicken wings - likely in our top favorite of the dishes Baby bok choy with garlic - healthy and tasty House fried rice - also a favorite of mine! Shanghai fried noodles - tasty Milk boba tea - on the sweeter side but very good! Not sure why this place has such a low Yelp rating, it deserves higher! read more

Dim Sum Factory - Dim sum feast - Dim Sum Near Me - Bellevue, Washington

Went in with my SO around 3pm during the weekend and we were seated immediately. We ordered a variety of food: xlb, mapo tofu, shrimp noodle roll, bbq pork noodle roll, shumai, green beans and rice. Overall the food was really tasty, it reminded my SO of back home where he ate dim sum often. The service was quick and efficient and friendly enough. We will definitely be back, but I do want to try some other dishes next time! I highly recommend the shumai and green beans. The green beans were sautéed in some sauce that made them really tasty. The mapo tofu was a bit watery for me but it was good and spicy! read more

Dim Sum Factory - Mapo Ma Po Tofu Szechuan Green Beans, Shrimp Rice Noodle Roll, BBQ Pork Rice Noodle Roll - Dim Sum Near Me - Bellevue, Washington