The website said Dicks relaced baseball gloves. But when I asked the assistant manager for help, he appeared irked and bothered by the request. He said a guy does it, but he didn't know who he was or when he'd be in. He told me to call Dicks' other stores. I asked him to call and again he was put out. He dialed and then slammed the phone on the counter. Rather than speak to a customer rep, he shoved the phone in my face and forced me to get the info I needed. Dicks has always seemed cold and impersonable, but this guy may have majored in rude. I called Play It Again Sports and took care of it in a day. A lesson learned. read more

This store is terrible no customer service at all of u ask for help everyone has an attitude.. just left there 10 mins ago there's an Asian guy working shoes he's irritated because we're along for shoes they don't have .. one girl that has a burgundy jacket heavy set I asked for socks she says I'll be back never comes .. first n last time I step foot in here be happy y'all got 400 out of me but that's it next time I'll go to eastvale 60 miles out .... Plus only three people working in store u have to chase them down Btw low inventory they don't have anything ever read more

I wanted to share that today I visited the Pasadena location and I received terrible customer service. Tanner is the shoe department made me feel badly about using my medical orthotics when trying in shoes. I ended up choosing a display shoe as it was the last in my size. At the register I asked Skyler for a 10% discount as this is the retail standard for display items. She was incredibly rude and said "that has never been the case". She then didn't inform me of the other ways to save that I just viewed on the website. If they can't give a discount for display items, that's okay, I understand not all stores may follow this standard, but she was incredibly rude with her tone, body language, and overall negative attitude. I used to really enjoy this store, but this left me very disappointed. read more

So when does a Chick turn into a Dick??? The answer: May 17th! That's when Chick's Sporting Goods converted to Dick's Sporting Goods. I'm sad to see Chick's go because I've been shopping at Chick's since they had one small store in downtown Covina. Dick's seems to have more sporting goods equipment and less clothes. I'm a tennis player and Dick's selection of racquets and tennis clothes is about half of what Chick's used to stock, so in those terms, Dick's isn't as good. I didn't see my favorite brand of tennis clothes, Adidas. Currently, Dick's is having a sale on Wilson tennis balls at $0.99 per 3-ball can, so that's a good deal. Overall, Dick's seems to be like most large sporting goods chains. The store is newly renovated, so a bit nicer than most other large chains. Pricing seems to be standard retail prices and they offer sales that will discount the goods. Dick's also has a frequent buyer card, so if you buy a lot of items there, then it may be wise to register. Ciao! read more

Wow, I spent a few minutes with Alfredo he helped my daughter pick out a new baseball bat. He was very knowledgeable. He even got a few different sizes to make sure this is the best fit for now. When I need something for baseball, I am going to ask for Alfredo. read more

Dicks in Pasadena has a very good selection we typically go to this store very often. Although we recently had an awful experience went tonight they had a rack full of sports bras which we thought was a very good deal! Well you go to the register and the associate calls the manager the manager comes and states that those are not the ones on sale I tell her that the whole rack has the same sports bras, she proceeds with saying that the ones on sale they have like 4 of them. If you supposedly have only that amount remove the sign so there is no FALSE advertisement. Needless to say she was rude about it too! Sucks that stores like this hire bad management. If she would have said sorry for the inconvenience we will proceed with removing the sign so there is no confusion nothing what so ever. Dicks do better in teaching these managers how to talk to customers better. Don't have bitter people who hate their job or are bothered that they can't do their job right! read more

DICK'S Sporting Goods - Sports Wear Near Me - Pasadena, California

I've been a dick customer since early 2000 I'm used Dick's Insurance a u r i o n for my daughter's softball bat I'm very displeased it's not worth the purchase it says hassle-free to file your claim I did everything it asked me to I kept calling and they still will not honor my insurance that I paid perfectly good money for my daughter's bad started making a rattling sound we were still under coverage the bat has no pop to it and every time I call they tell me the date is wrong the date I filed the claim they tell me it's missing a signature they're doing everything in their power to avoid processing my claim so if customers read this get your get your back from somewhere else or do not purchase the insurance Dick's Sporting Goods I'm giving you a negative 10 did you even research this insurance company you lost a very loyal customer read more

Would give zero stars if I could. Went to exchange my broken Stanley cup and was told I couldn't exchange it because it had water in the straw and couldn't be put back on the shelf. I mentioned there was water in the straw because I was going to use it but it leaked everywhere so it was broken. Skylar the "manager" said I couldn't exchange it and I asked if they put broken items back on the shelf and she said yes! So be careful because they sell broken items read more

I like this store to walk around and see the items; the goods aren't that affordable, so I get why brick and mortar stores are losing out to online deals and sites. Ample parking lot, busy area, but the store is nice and big. read more

The system to purchase shoes is a test of patience. After scanning the the shoe to see if it's available a d available in the desired size and shown that it is, it took 20 minutes for a salesperson to look for the shoe then tell me it's not available. There were just 3 other customers they were looking for shoes at the same time with 3 salespeople. Incompetent employees. it took 30 minutes and no shoes. FAIL! read more

Good selection of merchandise and knowledgeable salespeople. Their sales are always legitimate.

Came into Dicks for some last minute Christmas shopping and Johnny the cashier was amazing! Great customer service! So helpful and joyful! Thank you Johnny!! read more

There was an angry lady with red hair at the exchange / refund desk that had too much attitude today. I just wanted to exchange some shoes my partner bought me for my birthday a few weeks ago and I had the receipt. I was okay with them not having the next size up so she suggested a refund, but the barcode wasn't scanning. That's perfectly fine; l will come back with my guy and the card he used. She kept cutting me off and speaking to me like I was a child when I was asking questions. And then she told me, "I need you to just step over here," and put my boxes to the side. I wasn't done asking questions lol. I tried to tell her at the beginning it was a gift and she didn't listen. It didn't feel very good. She was immediately aggressive and was so short with me. I've never been here before but I definitely will be avoiding her when I go back for my refund. All the smirking and smart talk just isn't necessary, they're shoes, take it easy girl. I had plans to look around in the meantime to pick out some new shoes, but after that interaction I just wanted to get out of there ASAP. read more

It's definitely strange... This store has all the right moving parts: lots of square footage, a clear floor plan, helpful staff, good selection, a reasonable return policy, and plenty of parking. But for some reason, I can't get overly excited about this place past much more than three stars worth of joy. Maybe, it is the shopping conditions under which might come here. Generally speaking, I don't shop here - - meaning, I don't go into the store browsing for items upon which to spend my disposable income. Dicks is a store at which I go BUYING-- when my kid needs cleats for Little League, when I need new workout compression shorts, when my wife is in the market for UGGs around Christmas... In each case, I generally research before I drive, and make sure that the item is not only in store, but being offered for a reasonable price. And that's kind of where the wind of colorful ranking stars ends: The store ain't cheap, and when every Little League current needs to get their son and athletic supporter and cup, well... They run out pretty quickly. On my last visit Mary, I went on a weekday at 10 AM, and found the store empty and well stocked. I happen to be in the same shopping complex the following Saturday around one, and walking through the store to kill time, realize that all of the merchandise that had been there previously was now gone. on one hand, I suppose that means you're getting new inventory, as the store seems to turn it pretty quickly. on the other hand, if you didn't get it, you're not going to... And if you did, you pay the premium. So all in all, life costs money, and I get that. But when, for example, I need a simple Dodgers hat, Jack's probably doesn't have the one you want... And the ones they do have are about 15 bucks more than you would want to spend in the first place. read more

DICK'S Sporting Goods - Sports Wear Near Me - Pasadena, California

I will never order anything online from DICK'S! They're super slow with the processing and their online customer service is satisfactory. I should have just ordered straight from Patagonia or REI where I know the service will be stellar. The one time I doubted myself and decided to go with Dick's, is the very last time I'll ever deal with them. read more

Daniel was fantastic in helping me get my daughter her soccer cleats and was very knowledgeable as to where I can find everything else through the store. Thank you! read more

Came to this location to buy girls softball gear and boys baseball gear. The store is very clean and well stocked. The customer service we received by Alfonso in the baseball section was A++++++++!! He was so helpful and polite. He took time to help us find the right bats for each kid. He helped us in the batting cage and we left feeling great about our purchases. The cashier Jose was also very helpful and explained the Warranty on our baseball equipment. read more

Love coming to Dick's for my daughter's softball equipment. Good prices. Nice environment and friendly helpful staff. They also have a great collection of shoes as well. read more

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So Black Friday sale signs were still up for black Friday at 25% North Face off all apparel! The Black Friday sale signs were all up and all over the department! This was at 3:00 pm on Saturday! We wanted to purchase 3 sweaters and we told management the signs were up and we should get them at that price for that error! The manager stated he took down the signs just now and they can't honor the sale for us! I'm not one to ever ask for discounts like this but I thought management here would be different for some reason! read more

Customer service is horrible here !! I waited 1 hour to get some shoes and I had to call the store while I was in the store to get someone to tell the manager to help us. Asked a few of the team Members and they just said that not my department and said would call someone over. Total of 4 families waiting to get sports shoes for our kids . Not happy read more

I needed a wrist brace due to injury and I like the brands they carry. Unfortunately, they only carry wrist supports so I wasn't able to purchase anything. They are my go to place when I need support for injuries. read more

I'm writing this review because so we could go my son and my wife bought a Easton baseball bat which cost us roughly $350, it's an expensive bat to say the least but we wanted to get the best for our son the week after we purchased it it cracked and we went to the store to have it returned, when we got to the counter a young man named byon was extremely rude to us when we simply asked to return it he could have been a lot nicer about it but he kept insisting that we should have bought the 2-year warranty when they had told us at the store that we had 3 months in store warranty, luckily for us a girl named Shelby arenas who was the manager there heard us and was reasonable and very polite with us she helped us make the exchange I really want to emphasize how much she went on her way to help us , because of Shelby arenas we're going to keep going back to Dick's Sporting Goods, she made us feel welcome and helped us out with her issue right away, we're very lucky to have found her there and Dick's Sporting Goods should feel very lucky to have her working there read more

DICK'S Sporting Goods - Thanks Shelby Arenas at dicks sporting goods in Pasadena ca - Sports Wear Near Me - Pasadena, California

I don't like giving bad reviews, but I was taken aback by the bad customer service at Dicks. We were looking for last minute snow gear and look I get that it's late in the season going in early March (mind you I could still find some stuff at REI and Big 5 and snow season is lasting longer this year) but when we asked someone if they had anything in store, the employee sarcastically said to my husband, "at this time of the season and with your height?!" We weren't expecting there to be much in the store but we figured there might be at least some scraps of sale stuff left. But that response was both unnecessary and unhelpful. He could have just said he was sorry and they didn't have anything and perhaps recommend somewhere else to look. Unfortunately it's not the first time I've had bad service there or I would have passed it off as a bad day and not said anything. It's often hard to find employees to help you and they frequently have limited stock (in season or not). With so many good, or at least better, sporting stores in Pasadena and nearby cities, save yourself the time and go to one of those or just shop Dicks online. read more

Dick's sporting goods is the most expensive sporting goods store in the United States of America. You do better anywhere else online searching for what you want. Always gonna be cheaper always! If this company doesn't get hip to the game of brick and mortar retail, they are going to quickly go out of business. read more

The store has nice merchandising, an excellent layout, reasonable prices, and a good selection. Unfortunately, they run this operation lean so getting help or follow up is not there. I read the reviews about how busy they are so I planned an early visit during the weekday to purchase a bicycle. Other than the front cashier, there was no one around to show me the bike, I had to call for help and eventually someone showed up. The person that helped me did not appear too knowledgeable about the bike but I did my homework before going to the store so it was not a problem. Then they told me the bike technician would not come in until the next day for assembly and I would be given a call as soon it was done, they even had me fill out a contact form. That call never came so I called them 5 days later to follow up. They confirmed the bike was ready. The staff there is professional and courteous when you deal with them but was not the greatest customer service experience for me. The store is nice: 4 stars. The service is poor: 2 stars. Overall score: 3 stars. read more

I'm not sure why brick and mortar stores are in trouble but I have a great guess. Wife needed a new pair of trail shoes. Went to big 5 earlier then got something to eat. She says let's try Dicks. We get there at 6:35 I know this because upon entering the store a girl just inside the door says we close in 25 minutes. So far I'm super happy about being here as the first interaction is "get out we are closing". We hurry to the area in the back of the store where the shoes are. I find the trail shoes and I tell the wife we will buy the ones she likes and if they work great if not I'll bring them back later since they are closing. It was relatively busy in the shoe area. We asked the girl if she could check if they had a size 8. She checks and says no they do not have a size 8. No offer to check another store or order them or anything. I'm sure just like the girl in the front they just want to kick everyone out and go home. The wife was somewhat disappointed so I got on my phone. Find the exact shoe it was only $7 more on Amazon so I ordered them while walking out of the store it will arrive in 2 days. So I guess lesson learned. Don't waste time going to brick and mortar stores. And when the powers to be in charge of Dicks wonder why they are going out of business all they have to do is try and shop at their own stores. read more

I always end up coming here when I think about of getting some work out clothes. It's huge, clean and not crowded. I have taken my time fitting some UnderArmour apparels for my mud runs and races. Wide selection of everything. Staff was always helpful. Sign up for the score card for rewards! read more

Called them an hour to ask if the shoe is available in their store for me to make sure that it's available by coz it says only one left the guy who I spoke thru said yes and I told him I'm on my way to get the shoe driving 1hr30mins with traffic and END UP NON the shoe is already taken by someone else and cashier told me if it's Jordan brand they don't put it on hold what a great experience! read more

Let's just say Korys smile and helpfulness makes up for his managers unnecessary defensive tone. Thank you Kory for assisting me today!

The service here was awful , my girlfriend and I were shopping for yoga equipment and asked one of the managers if he could help us find a yoga matt , the manager didn't even look at us and replied "were out" we than located the yoga section and found 5 yoga Matt's , we than walked around the store and noticed all the employees looked like deprived zombies walking around the store , I didn't get the name of the manager but it was a male possibly white or Hispanic with a comb over hairstyle . read more

I've been meaning to stop in for a while to check out the store that Allissa highly recommended. We needed 2 soccer balls in a hurry. (soccer practice at 5:30) Allissa had previously shared the ball protection plan which totally made sense because we go through balls like crazy. Went in later in the day and to my surprise the store was super clean, organized, and well stocked. The best part was not the sale prices or the cleats that were 70% off but was the SERVICE from all levels. The cashier's smile & fantastic personality brought us back to buy the cleats. We ran in and out for soccer balls...but the SERVICE brought us back for more. The manager helped us out the second time. Great service and atmosphere always starts from the top. The leadership at this store is clearly the reason why. read more

They had a nice selection of items to choose from, I was looking at the bicycles and they had a good collection. The prices were very reasonable compared to other stores I've been to. read more

DICK'S Sporting Goods - JUN2014 - Sports Wear Near Me - Pasadena, California

Thank you to Marabel and Andy who were so courteous and professional last night when I was shopping. Marabel took her time to show me the new sports clothes and Andy offered his assistance at the register with our swimming accessories. It was great shopping there because everyone is so helpful. read more

this place has cool stuff but highly over priced, most items you can find online way cheaper, what blows my mind is there horrible customer service. i first started going to west covina it was the worst, then started going to chino no help, then this location omg there idiot manager mike was rude, inconsiderate! corporate needs to do something with these morans because dicks has the worst customer service imaginable!!!!!!! don't shop here unless you like paying for over priced items and horrible service! read more

DICK'S Sporting Goods - Store receipt purchase/ employee name - Sports Wear Near Me - Pasadena, California

Middle is under construction. No prices on a lot of things. Most of the sales associates (I saw about 7, 4 of which were just hanging out talking to each other and not talking to customers, were not too helpful read more

A general sporting goods store. This store is huge and always has stuff outside the store on sale. Customer service is great if you need to make a return or exchange. I don't seem to browse in this store, just go in and get what I need and head to Chipotle next door! Lots of parking shared with other stores. read more

I'm not usually a fan of this sporting goods store. I seem to prefer Sports Authority but they had the color combo (blue orange)I was looking for in the Manduka eKO lite yoga mat and the same price as Amazon which I tend to check prices for everything against. I called to confirm this location had it (as I had seen it online) and they kindly held it overnight for me. I've been in here a time or two and nothing else has ever really jumped out at me, but I wouldn't rule checking them out if you are looking for something specific as their prices seem comparable to other stores and products. read more

I've only been to 2 Dick's Sporting Goods and each one is well stocked and clean. The selection look incredibly. They really do a great job at presenting their brand. The only reason, this Dick's got 3 stars. Staffing. Maybe this store doesn't get much foot traffic. But I hit that "Need Help" button and it took a good 6+ minutes to get someone. And I also asked them for any Keen brand shoes in a size 8 or 8.5 and they said, "Sorry. We're all out" There are at least 8 different styles of Keen brand shoes in-store and you're telling me all 8 styles are SOLD OUT in a size 8 and 8.5? WTF! That's as ridiculous as me asking for any XXL size shirt on clearance and you saying, "Nope, but we do have a bunch of Mediums on clearance." read more

My kids started two new sports so we came here to purchase all the equipments. We had to buy a softball glove and Rob was VERY informative, patient, and helpful! I had so many questions and he answered them all with a smile! Thanks, Rob!! read more

Great location for the store with lots of parking. However, the only positive experience I had was in the shoe department. Unfortunately, I forgot the gentleman that helped us look for my sons soccer shoe. If you are reading this review; you know who you were. You were very patience & caring towards my son and I really do appreciate that. Aside from that, there was a line of people and only one cashier was open with no sense of urgency. When we came upon the cashier, she wasn't too friendly & lacked customer service. Maybe they were short staffed? I'm not too sure. Whatever the case may be, it wasn't a pleasant experience during check out. read more