I went into the Pasadena store looking for a simple item. The sales representative at the counter pointed me to an area at the back of the store to find my item. I couldn't find what I was looking for and had to walk back to my original location to ask another sales person the whereabouts of my item. She said that she would call another person to help me. I waited and the person finally appeared to help me. After being passed off to three people, I returned to the original person with whom I spoke and after a 10-minute wait, I checked out. None of the sales people went out of their way to help. They all seemed bored and angry. Too bad because this is a nice store. read more

This place has everything you need for the great outdoors. Items can be a tad bit pricey but when they have clearance sales you can get things you want for really cheap. I got a really nice beanie for $12 and a nice winter jacket for $18. They also have a great selection of trail running and regular running shoes. Every time I go I'm mesmerized by the New Balance MT20s and I regret not buying them when they were on sale. Recently they had a great deal on outdoor foldable chairs w/ cupholders (2 for $15) which regularly sell elsewhere for $20 each. If Walmart doesn't have what you need, come here. read more

Great store not crowded at all but lacked a lot of LA Rams stuff. But it might have been because it not in full football season yet. Staff was very friendly and actually honored an online coupon for me since I was out of town. read more

People who work there are OUT TO LUNCH!!! took about 10 minutes for me to get transferred to a "tennis" specialist...so FRUSTRATING!!!! I'm sticking with Sport Chalet... read more

First time at the store yesterday. I like how big it is and how each section or department is visibly organized. It was easy to find what I was looking for even though I asked where the women's rash guards would be. All in all, customer service was good; associates acknowledged my presence and asked if I was "finding everything OK." Only setback was as big as the store was, they I only had one fitting room. Just one. That's all. read more

Jason was super helpful. They didn't have my size shoes and he ordered them for me- and gave me a coupon. Great customer service!

poor service, they dont know much about sports and not very friendly. Pasadena store sucks!!!!!! great supplies just not enough stalk to cover everybodys needs read more

I would give Dicks a Zero, but 1 is the minimum rating. Mangers were unfriendly and didn't offer any helpful suggestions. Customer service = fail! Won't be shopping Dicks in the future! Manager wouldn't exchange a hat for a smaller size without a gift receipt and didn't give me any options or suggestions. read more

I've spent a ton of time and money in this store but today was surreal... I needed a pair of youth football cleats, ASAP. After wandering around the shoe section for 15 minutes, I finally found someone to help me. She said, "We don't carry youth football cleats. We used to, but no longer." First, how can you not carry football cleats... during football season? It's the first week of October and the season won't end for months... plus this store is enormous. Second, how about offering to find a pair for me at another store... or order a pair? The thought never crossed her mind. She just shrugged her shoulders and walked away. I then drove 20 minutes to Sport Chalet in La Canada and was out of there in 10 minutes... with football cleats... that a sales associate got for me. You gotta step it up, Dicks... read more

Such an amazing store with wonderful staff! They have such a wide selection of items to buy. I came in looking for a simple shoe insert and the employee who helped me, Robert, was very helpful in finding the right one for me. He even found me a shoe that helped support the arch of my foot. Friendly and knowledgeable staff are the reason I come to Dicks. read more

Without a doubt Dick"s in Pasadena has the best customer service out of any of the ones I had been in before. The Store Manager Dave Erikson was great and really seemed to have a great relationship with his employees. I was in there to buy a driver and Richard their golf advisor really knew his stuff! I would reccomend this store in a heartbeat! Joe Drew read more

This is for the Bike department. The store itself is great, pricey but stocked to the gills with whatever you need and a good staff, great selection, wide aisles, but for Bikes? Run!!!!! I took my 11 year old for a bike, the associate shows us a bike, my son loves it, its on sale, we reserve it, we come back and the tech who does know what he's doing says its not his size, we choose another bike, we reserve it, we come back after a while to pick it up, gears wont work, we order the SAME bike online, we get it, we take it in on a Tuesday afternoon, promised by Tuesday night, then Wednesday morning, I gave them Thursday off, I call Friday morning, not put together, I got angry and the associate promises to call me back, he doesn't, I call and there is a broken part that they need to order, now its ANOTHER 4 days to get there then who knows how long to put it together. My son misses a three day 4th of July weekend. I should have paid more and gone to a shop the specializes in bicycles. Aaaargh. read more

If you need a bike, or a bike re-pair, or even advice, go see Dave at the Pasadena Dick's Sporting Goods. Dave has been working there for over 5 years and he is very passionate and knowledgeable about bikes. He helped me feel confident in the bike I chose for my upcoming Triathlon and the training I'll do beforehand. I have never been so sure of a purchase in my life. I explained that I hadn't been on a bike in years, so he thoroughly explained to me all the things I need to understand (height, type of bike I needed, safety features, how to use the gears) in order to choose the right bike. I went back a week later and bought a distance computer and other items for my training. I have never received top notch customer service from anyone as I have with Dave. Do yourself a favor and go see Dave! I would gladly drive from North Hollywood during rush hour to go see him Pasadena for all my bike needs. read more

I love this place, they have the BEST shorts at the best prices!!! Also, they have great shoes.. amazing shoes. I don't think i would run as much if it weren't for the shoes they sell here.. Love it! read more

This store always has a deep selection of sizes and styles of sports athletic apparel. They just updated their shoe area and it is organized much better. Customer service is 5 stars. Jason was extremely helpful in finding me a pair of Adidas Soccer Shoe Mundail. Due to CA State restriction the shoe can't be shipped to CA due to the fact that it is made of Kangaroo Leather (a Ridiculous restriction by CA hippie legislature). That being said, Jason made several calls and ran down a pair in Oxnard. read more

Made a purchase today. They had three prices for this item. One was posted on the sign. I had someone do a price check. It was more than the price listed on the sign. The third price was at the cash register. It was the highest price of all three. This store is unorganized and has poor customer service. read more

All the employees here are so kind and willing to help. I was here for a total of 10 minutes and was asked if I needed assistance by two managers and associates. The guys at the register were really helpful. read more

Love there work out section and great prices on clothes. I bought my Asics here and they were very helpful. Also bought my heart rate monitor and super friendly and helpful! Can't wait to see it when the re-model is finish!! read more

I am very very very sad that Chicks has now become Dicks. Everything about an "easy shopping experience" has changed now that chicks is gone. I loved the product, the availability of the product, the managers & the sales associates. Everything was easy to find & the prices were great. Dicks on the other hand- has been very sad. Poor customer service, they seem to be out of stock for a majority of their products, being soccer socks or men's plain white tees. The friendly employees I use to see & love to get advise from seem to have vanished & all the people there now look like they can care less if you shop there or not. I will be shopping @ Sport Chalet now since Chicks is gone :/ read more

Lord, the reviews on the customer service. Avoid this place at all costs if you enjoy getting treated like crap. Trevor's review is correct , they are horrible, now I understand why ordering online is better. They try to be slick and coordinate on their little Mics if you complain. Great products though. The owners clearly aren't reading the reviews, bounce so where else folks!!!! read more

nice ladies upfront took a while to process my store pickup order but it seemed like she was new. didn't wait too long. prices are little high but this store seems to have everything I need everytime I buy something for store pickup read more

Was rally happy with their selection and service overall this is a good store to buy your sporting goods, I will return for more :-)

Bad Bike Department!. Was picking up my bike, tested it in the store and some guy Lawrence said I broke the bike. This would be by me pedaling it around the store for 1 minute to test it. I waited patiently for about a half hour while he tried to fix it and he kept saying - YOU broke the bike YOU broke the bike. Cables were sagging, parts were falling off the bike, I tried to get the managers there to help me but they REALLY did not care.Since I did not trust the repair he was doing on the bike, I went to another Dicks in Covina sporting goods to get the bike, It all worked out well because I got a different bike that was on a 50% sale there. read more

According to this website https://www.peerlesschain.com/tire-chain-finder/traction/tirechains/673, they carry the snow chains I'm looking for...however, when I called to this location, the person I spoke to doesn't know what snow chains are (I had to explain to him what it was used for) AND he had to ask his co-worker! I can understand if I asked for something that's not common, but it's snow chains, how do you work at a sporting store that sells gears for the mountains and not know what snow chains are!!?? Anyway, the co-worker says they don't carry it. read more

Typical sporting good store, nothing out of the ordinary. Good selection of most sport equipment and clothing. I give it two stars only because the staff seemed to be more interested in making the sale rather than helping customers and answering questions.. some gear greatly over priced.. read more

Service is pretty poor. Good selection on general sports equipment but most items are sold cheaper at other stores or on line like Amazon

It is a great place to pick up snowboarding gear after the season ends! I got my board, boots, and binding for around $150. Their clearance deals are always awesome! read more

closest sports store... big... lots of stuff... but not what I was looking for..and higher prices then i've seen at other Sporting good stores... read more

had to exchange few ucla sweaters, derek store mgr. and sam (girl) sales did a great job of being patience with the mess I had with the receipt/sweaters..thank you for the customer service you guys provided..would definitely come back and hopefully I get the right size/color so I don't have to put anybody through that again read more

This past weekend, my family went to buy some softball equipment. Cat in the shoe department was extremely helpful in buying the right softball cleat for our daughter. She was patient and helpful with us. Joe in the athletic team department was also extremely helpful. He was very careful in finding the right helmet for our daughter. Joe took the time to fit her with at least six helmet to find the best one for her. He also gave us good advice on buying the proper equipment. They are both friendly and knowledgeable. I would recommend Dick's Sporting Goods as a place to get your softball equipment. read more

What happened to this place? Are they trying to follow Sports Chalet! The service has dropped, you can't find anyone to help you and they are understaffed in the back of the store. The staff we saw looked miserable and they forgot to place one of our items in the bags. It's going to be a while before I return. Tighten it up and re-focus. read more

I really loathe entering this store, even if it's to simply pick up an online order. Every person working here acts like they're doing you a huge favor, from the cashiers to the person who begrudgingly opens the fitting room door for you. Why is everyone working here so miserable or too-cool-for-school? Is working for Dick's that sh*tty of a career choice? Apparently so. And how come every time you want to try on an item of clothing automatically means a 10 minute wait for someone to finally open the (locked) fitting room door once you ring the doorbell? If Dick's official corporate policy is discourage customers from trying on items prior to purchase, then we can all we simply buy everything online at Amazon from now on. And I get that retail stores have music piped in, but this place sounds like a bad nightclub with the world's worst DJ. When you have to literally shout to the cashier there might be an audio level problem. Is there ANY management at this location, or do the inmates run the asylum. God I soooooooooo miss Sport Chalet. read more

it's a sporting goods place, it's big. However, no Archery Equipment. :(

Worst customer service! Ordered a bike online and brought it in store to have it assembled. The reps there said the bike tech would call me once it is done. I called 2 times in the next 3-4 days and was told they are busy and will give me a call when it is done. Waited another 4 or 5 days and still have not heard from them. Finally called them and was transfer to 6 different people before I can get an answer. I was then told that the bike was done 4 days ago and that I should have known? Definitely not coming back here again. read more

Had a good selection. Better service than Sports Chalette or the prior Chicks. Covered waranty issue from prior Chicks without a problem.

No one walks around to help. Cashier was super slow. There was a huge line and she didn't bother to call up an extra cashier. Store experience was really bad. read more

I went in to get a tennis racket restrung. As I walked a girl at the checkout asked if I wanted to get a racket restrung. When I said yes she said it was 7-10 days. I had been in the week before so I knew the person doing the restringing was working that day. She repeated the info and then the manager stepped in. He checked to see when the restringer was working and then offered to see how many rackets were waiting. On the way back I said "She sure knows how to drive business away." He immediately apologized. After seeing that there were only 3 rackets waiting he asked when I needed it done by and and put a priority rush on it without me asking. He, Arman, is the reason I will go back to that store. I got the racket restrung and back to me the same day. read more

Joe is very helpful! Every time I come here, staff is friendly and my son gets what he needs for baseball season.

Very friendly place. Ask for Jason H. he is friendly and helpful. He helped make my purchase order quick and simple. Josh the manager is also friendly and helpful. read more

their selection is average...but overpriced. the thing that really sucks about this dicks is its employees. they are rude, unhelpful, and only manage to feign caring about your experience at the registers. i've witnessed some arguments there too where the customer was in the right but the employee took no responsibility or accused the customer of some wrongdoing. now, i only buy socks there. don't get their stupid members card read more