I'm rating our experience solely based on the purchase of athletic shoes from a sales associate named Sejan. Honestly, I wasn't expecting that much going into Dick's. We normally get our running shoes from another business where they're very knowledgeable about their shoes. Sejan was knowledgeable, attentive, and friendly. The experience was so good that I bought another pair of shoes for the wife, knowing that they were $30 cheaper at another store. At the time, I did not know if Dick's would price match an item if I found it less somewhere else. It turns out that they do, and I was later refunded the difference. Thanks Dick's, and a special thanks to Sejan for the excellent customer service! read more

Ordered a life jacket that was on sale for $24.98 via the Dick's app. I was going paddle boarding that day so I set the pick-up location for Newport Beach since I'd be out there later. I went on July 3rd around 1 pm so parking was horrendous. I parked near Barnes & Nobles and took the escalator down to the store. Before I entered the store I checked my order on my phone and noticed I got the wrong size. I walked in and didn't see a sign for online pick-up orders so just went to a register with a cashier. I walked up to them (there was young employee and an older employee having a conversation at the register) and let them know I was there to pick up an online order and the guy at the register looked up my order. As he was doing that, I informed him that I would need to exchange it for a large/extra large and he said sure. He went to grab my online order from the wall, came back and handed it to me and said have a good day and began busying himself with something else. I stood there for a few seconds and asked him if he could please let me know where these life jackets were located because I need to exchange it for a bigger size (second time letting him know this). He then said it was in the back corner and pointed to the back corner. Where it fell short for me is that I let him know I would need to exchange it and either it didn't clock for him to fulfill my request by going and getting the larger size and bringing it back to the register OR he straight up ignored my request and didn't want to go get it. I'm going to say he straight up ignored my request and didn't want to go get it. At that point, I would rather just pick my online order up from a Amazon locker type contraption, go to the back and get the correct sized life jacket, then exchange it and self-checkout myself. I'm against getting rid of humans for jobs, but if the in-person experience is worse than dealing with a computer screen, then I would rather deal with the computer screen. Also, I realize this is a store that highers young people, but it's a branding issue if you don't have pride in training your employees to go above and beyond. In this case, it would have been taking a few extra steps to go get the life jacket size I needed, bringing it back to the register and completing an exchange. Not a crazy ask in my opinion, and it's a standard customer service request and it was not busy at all during this time. It could've been better and for the reason of parking being a little more stressful than other locations and poor customer service, I'd suggest going to another Dick's Sporting Goods or Big 5. read more

DICK'S Sporting Goods - $24.98 on sale life jacket by DSG - Sporting Goods Near Me - Newport Beach, California

I came in yesterday when I was at Fashion Island and looked for an elliptical that is reasonably priced and easy to have delivered. No one was around to offer assistance so I got on one and tried it out. It was very basic but I still got a few steps in then looked around at their cute workout clothes. It's a huge store with everything from balls to treadmills! read more

DICK'S Sporting Goods - Elliptical - Sporting Goods Near Me - Newport Beach, California

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I purchased a Chargers football from this store and the stitching started unraveling on the football shortly after purchasing it. The store manager, Richard, was very accommodating and worked to resolve the issue quickly and efficiently. read more

I recently took my teen shopping. This business is very deceptive. Two clothing racks were clearly marked with "large font" 30% off, however the small stated print read, only on active tees. The rack displayed shorts and other active wear. I know many businesses do this, yet it's quite frustrating when most apparel items are $50 or more. That said, after spending over $150 on a couple of active shorts, joggers, and a tee that rang up for $45 when the pile of teennext to it were $30, we get home and the cashier must have popped the ink security button thus staining the white joggers. This is why people are buying things online. read more

DICK'S Sporting Goods - The mistake the cashier made. - Sporting Goods Near Me - Newport Beach, California

I would like to say that our experience went from a simple trip to get a paddle for tennis to a wonderful, funny and informative experience thanks to John W. He was extremely helpful and showed us exactly where to go and made what should have been a normal shopping time to a funny and laughable memory, thank you John! read more

My girlfriend and I walked into this store not expecting much from the experience. John W took a trip that could have been mediocre to a funny and helpful one! He helped us find ping pong balls and then even helped us find and select the right tennis rackets. read more

Shane was amazing with helping me find what I needed for the baseball season. He went on the floor to search for the correct sizes and even checked the back. He went above and beyond to make my pick up order experience memorable and even reminded me to check my email for the little league coupons. Baseball is expensive with all the gear and he saved me money today for the value of the gear. read more

We had an excellent experience buying bikes from this location. Scott was super helpful and took his time explaining the parts and how to care for the bike. I would highly recommend! read more

I had an amazing experience with Jazlyn in the footwear department. I came in with my family to look for basketball shoes for my daughter and Jazlyn went above and beyond to make sure my daughter got the basketball shoes she needed!! read more

I needed a pair of Nike 270's in children's size 5 and I needed them fast! Just a few days before cheer tryouts my daughter tells me her shoe is "flat" - meaning the air pocket in the sole is punctured and now her gait is uneven. She needs all black sneakers for cheer tryouts next week. She likes this particular shoe. I like to buy it in children's size because it is $40 cheaper than the same shoe in a women's size 6.5. I got her last pair in Canada, and wasn't sure these were even sold in the U.S. I googled them and found ONE pair at Dick's Sporting Goods in Newport Beach. I live in Huntington and could make the trip the next day, so I paid for them online, along some black socks, for pickup. This was after 9:00 p.m. in the evening. In the morning, before the store even opened, I got an email saying "one or more of the items" was ready for pick up. My daughter had cheer practice coming up that afternoon, so I headed over, arriving just after they opened at 9:10. I checked in on my phone (part of the email had this link) and, as I walked in the door, I hit "I am here". I heard the "bing bong" of the doorbell overhead as I walked in. A gentleman greeted me pleasantly and asked if he could help. I said I was here to pick up an order and, hearing the check-in sound overhead, he ran off to get it. Within moments, he was back with my shoes and socks and I was out the door. No fuss, no muss. Quick, friendly, and easy. Highly recommend this store - not only is the staff friendly, but the location is gorgeous with lots of shopping and restaurants nearby. read more

Every. Single. Time. There is one person working at a register, and there is ALWAYS a long wait. I truly do not understand. I am here, buying things, wallet in hand.... Every time I think, "omg, it's happening AGAIN!". Come on. Do better. read more

The guys helping around the store were great but I saw the price on your website for a pair of DSG Men's 6" Agility Woven Shorts was $19.98. Figured you price matched. The guy at the register, Bryant, said the shorts were a different type (same brand) than the ones on the website. Said he had a customer with the same thing earlier in the day. The style code on the tag was the exact same as on the website though, I just don't think he wanted to price match to the website. It's really not worth going back to get an $11 credit but I thought it was lame since he was wrong and I was charged the store price. I was going to buy 2 pairs and only ended up buying 1. read more

RJ is the bomb.com Where to start, well I normally go to my location in anaheim hills, because online said 2 in stock, so I went down and they didn't have them. The guy at the counter called the one in tustin and he confirmed they had them, well they didn't. So we checked mission viejo and went down, they didn't have them. I called Newport myself and RJ was the man. He put me on hold checked himself and found 1pair. He was able to hold and I went to get them for my daughter. He was also able to price match them for the online dicks price so the value was the cherry on top. His customer service was outstanding and I'm grateful. From driving to anaheim hills, tustin, mission viejo, eastvale then Newport. We got my babies cleats. Thank you to whoever trained and made you. It will go a long way. You should be manager. Thank you thank you THANK YOU. happy holidays, God bless read more

I attempted to price match a pair of shoes to Kohls, but the employee named either Cody or Cory stated that they don't price match Kohl's because they are considered a "clearance store." I looked up which stores Dick's price matches, and sure enough Kohls was listed as an acceptable store. Waste of my time. read more

DICK'S Sporting Goods - Dick's website. - Sporting Goods Near Me - Newport Beach, California

Everything on the shelves misplaced, they doublescanned an item, and when i came back with my receipt, they only gave me 75% back!

Drove to fashion island to pick up baseball helmet for my son since there was 9 in stock... well they couldn't find any in that entire collection. The lady said the numbers are wrong cause people steal. Who steals 9 helmets at once!?! They had the same one but different color in stock but wouldn't honor the price. I had to order it online, but it won't be here in time for Tuesdays game. Wasted an hour of my Saturday. Rude customer service. read more

Zero stars for the entitled white boy who probably lives in pelican Hill with his daddy and daddy told him he needed a job. Called 10 times on my way to check on an item. No one answered so when I arrived three minutes late, he actually gave me the cutthroat sign with his hand on his neck that they were closed and wouldn't let me even talk to him. read more

Disappointing customer service. I January I purchased online a set of kids golf clubs for in store pick up. One of the clubs in the bag was a sand wedge but was supposed to be a five iron. Spoke to customer service asking for them to send the correct club but was told I have to go into the location to get the club switched for the correct one. It was their mistake. I think they should just send me the correct club in order to not inconvenience me any further. Dick's customer service is in the dark ages. read more

For being a sporting good store just a few miles away from the ocean you would think they have fishing equipment. They don't have anything fishing related. Employees were rude too read more

With 9 yr old Grandson Robert looking for 49er Jersey which they don't carry but Customer Service Agent Chris T. helped us with other equipment. He was very helpful, courteous, friendly and delivered 5 Star Service ! Thank Your Chris ! read more

John in the shoe department was so knowledgeable and friendly. He made my experience great!

Went into Dick's Sporting Goods today. The customer service I received from Trisha,William and Josh was beyond excellent! I spend a lot of time traveling around California and Arizona and frequent several Dicks Sporting Goods locations and it's always a good experience.You know what though,.... this is definitely THE A TEAM taking care of customers at the Newport Beach store. Great job you guys !!!!! read more

The store was very big and clean. The workers were very nice. One worker in particular stood out Dean. Even though he mentioned he was pretty new he was the very first one to help us and helped us find everything we needed for my son for baseball! He was very knowledgeable and very helpful which was great for me as a mom I did not know anything! He even got down on the floor to make sure my sons shoes fit correctly! I would highly recommend going to the store. And I will always go back and shop there just for the great service!!! read more

Bought a basketball hoop December 18th just in time for my son to enjoy Christmas. Their delivery service TWICE scheduled us and twice no showed. We called the store and spoke to their managers. They claimed they couldn't find the order. I went in last Friday Jan 27 with my son and spoke to Yvette. She promised she would take care of it with their district manager. We finally got a delivery set for Friday Feb 3. Today, Monday Jan 30 we got a call from their delivery service telling us that he has the basketball hoop. He could deliver it only today. Apparently he's from LA and can't come back the rest of the week. My wife and I were both at work and we told delivery people we can only do Friday and made arrangements for Tuesday. Now this delivery guy, Eduardo from Select Express tells us, "take it or leave it. I can drop it off without installation". I called Dick's and spoke w Mark, their manager on duty now who was unable to help. The ONLY thing accurate about this place is their name!!!! Stay away. read more

DICK'S Sporting Goods - Unable to help. Delivery service is the WORST! They claimed they couldn't even find our purchase. They ruined my son's Christmas. - Sporting Goods Near Me - Newport Beach, California

We went to Dick's last night for a pair of walking shoes. The associate who helped us (John) was so amazing. Not only was he juggling at least five customers at the same time, but he was extremely knowledgeable and patient. He brought us multiple pairs of shoes while explaining the pros and cons of each shoe! He is probably the best associate we have ever encountered and we hope management recognizes that he is truly one in a million! John is the reason we will return to the store over and over again. We highly recommend asking for John if you need new shoes! A special thank you to John for a great shopping experience. read more

I love the location and we definitely need a sporting good store in this area. Just have a problem with going in and Seeing the employees huddled together and not helping customers. I remember Best Buy and all their red shirts in this used to happen when I was still in there. Tough getting questions answered. I hope they can stay open since This store is needed. read more

Worst store ever, the assistant is so harsh and mean. Not kind at all. I was trying shoes on, the assistant is so impatient!

Manager has bad attitude. It looks like she does not care much about customer experiences. Wonder how they can survive in this economy. I bought a pair of ski socks today. The manager herself was the cashier and told me it was $17 something (with taxes). I said to her the price on the shelf rack was $12. She said it was 17 (with taxes), and also claimed the sockets may have been misplaced on the rack, totally ignoring what I said. Like it is my problem. Anyway, I walked over to the rack and took a few pictures with price for different colors. I went back to the cashier and showed her the picture and the receipt. The manager said they usually charge per the price label. She did the price reluctantly. Well should you make sure the price on the rack and label on the merchandise agree. Do your job, don't blame customers. read more

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Friendly staff and decent section. It's a little hidden, but this location is not overly crowded and you can find things easily .

I walked into the Dick's in Newport Beach, Fashion Island and received excellent customer service all throughout the store! Firstly, the minute I walked through the front door, I was asked if I could be helped in finding a particular item; then Harrison walked me over to the shoe department and helped me find my size. I continued to shop and what was amazing was Harrison appeared again to offer me a shopping cart so I did not have to hold my items. As I browsed other associates greeted me and also asked me if I needed anything. Upon checking out, the cashier engaged in friendly conversation; he obviously saw by my purchases I was headed to cold weather and inquired about my trip with genuine interest. I have not received a warm welcome like this in quite some time at a retail store. It's obvious that the management spends time in training his team. read more

This is a great location and a nice store. I received a friendly greeting when I walked in and the employee told me about some deals she'd discovered. I had gone in merely to browse at the hydration packs but ended up getting great deals on sports apparel. The dressing rooms were clean and spacious with no waiting. I didn't wait long in line, either. I'll be checking this out the next time I'm at Fashion Island. read more

Didn't need assistance, but we were greeted while we were browsing. Found what we needed right away as the store was neat and organized when we were there. They had a large selection of sizes and colors in the items we were looking at. There was a short wait at the cashier though, as there was only one cashier working at the time. I took those few minutes to walk around while my friend was in line, and I noticed that they have assistance buttons all over the store now. Hopefully that was in response to all the negative reviews. Other little things I noticed in the store - free wifi, a glove steamer, and an online pick up kiosk. read more

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I live in Huntington Beach and was here because my son had volleyball practice. I figured I'd run down to Dicks to grab him something. Courtney was a huge helped!! Great customer service!! read more

Bought a new hybrid bicycle. Kind of sad that the selection and options available were highly limited. Apparently this store is one of those big box ones - what you see is pretty much what you get. They do have a couple bike technicians available, but I feel that they are pretty short staffed, as I was left alone waiting for the guy to come back for awhile, and he ended up going to help other customers before finishing my bike tune-ups. Either way, I am happy with my bike so far, ended up ordering the rest of my gear online. read more

Distichs location is a bit smaller than some of the other local outlets but, given the limited space in a place like Fashion Island, they don't have room for a massive store. It's difficult to be general sporting good store and have something of everything so they do a good job of maintaining a good variety of items for most sports. It is not surprising that they have a very large golf section as well as quite a bit of apparel and shoes. read more

Dick's has some pretty low prices, but you get what you pay for. If you're serious about your sport of choice, you should probably avoid buying your equipment here. On the other hand, if you just want to get some starter gear, or aren't particularly serious competitor, then this is a great place to go. When I've come here, the staff is helpful and friendly, and I don't have to search high and low to find a staffer. read more

Picked up a utility Wagon here & a beach tent, so worth it for those excursions to the beach. Glad the wagon was on sale for $50.

Great service from the cashier team. I ordered club online and they were able to get it to me right as I walked in the door. Very easy and will be going back for all my golfing needs. read more

I bought some hiking boots. I wore them for a short time and found they hurt my feet. I went to take them back one week later and they said I have to return them to Merrell because they are Merrell shoes. AT REI YOU CAN RETURN ANY SHOE FOR ONE YEAR!! Never buy shoes at Dick's! read more