I'm rating our experience solely based on the purchase of athletic shoes from a sales associate…read morenamed Sejan. Honestly, I wasn't expecting that much going into Dick's. We normally get our running shoes from another business where they're very knowledgeable about their shoes. Sejan was knowledgeable, attentive, and friendly. The experience was so good that I bought another pair of shoes for the wife, knowing that they were $30 cheaper at another store. At the time, I did not know if Dick's would price match an item if I found it less somewhere else. It turns out that they do, and I was later refunded the difference. Thanks Dick's, and a special thanks to Sejan for the excellent customer service!

Ordered a life jacket that was on sale for $24.98 via the Dick's app. I was going paddle boarding…read morethat day so I set the pick-up location for Newport Beach since I'd be out there later. I went on July 3rd around 1 pm so parking was horrendous. I parked near Barnes & Nobles and took the escalator down to the store. Before I entered the store I checked my order on my phone and noticed I got the wrong size. I walked in and didn't see a sign for online pick-up orders so just went to a register with a cashier. I walked up to them (there was young employee and an older employee having a conversation at the register) and let them know I was there to pick up an online order and the guy at the register looked up my order. As he was doing that, I informed him that I would need to exchange it for a large/extra large and he said sure. He went to grab my online order from the wall, came back and handed it to me and said have a good day and began busying himself with something else. I stood there for a few seconds and asked him if he could please let me know where these life jackets were located because I need to exchange it for a bigger size (second time letting him know this). He then said it was in the back corner and pointed to the back corner. Where it fell short for me is that I let him know I would need to exchange it and either it didn't clock for him to fulfill my request by going and getting the larger size and bringing it back to the register OR he straight up ignored my request and didn't want to go get it. I'm going to say he straight up ignored my request and didn't want to go get it. At that point, I would rather just pick my online order up from a Amazon locker type contraption, go to the back and get the correct sized life jacket, then exchange it and self-checkout myself. I'm against getting rid of humans for jobs, but if the in-person experience is worse than dealing with a computer screen, then I would rather deal with the computer screen. Also, I realize this is a store that highers young people, but it's a branding issue if you don't have pride in training your employees to go above and beyond. In this case, it would have been taking a few extra steps to go get the life jacket size I needed, bringing it back to the register and completing an exchange. Not a crazy ask in my opinion, and it's a standard customer service request and it was not busy at all during this time. It could've been better and for the reason of parking being a little more stressful than other locations and poor customer service, I'd suggest going to another Dick's Sporting Goods or Big 5.

This place is the place to go to for all your Tennis /paddle ball needs!! Very quick turn around…read morestringing of your racquets. Very friendly staff. Nice apparel and accessories and the latest Tecnifibre raquets , bags and string! I highly recommend it

Strung my racket there and charged me extra. They lost my strings. They also messed up my racket…read moreform and they haven't gave me my money.

If Big 5 were an Olympic sport, Mike would be taking home the solid gold. Went in feeling…read morecompletely lost, but Mike navigated the aisles like an absolute legend, found exactly what I needed in record time, and saved my weekend. Give this guy a raise and a championship ring! 10/10.

I was here early today, i need it some pellets for a hunting rifle i just buy, i didn't know the…read morecaliber so i took the magazine, well they lady that help me didn't know anything about it and i was expecting some help that's why i chose this place but i guess they just hired anyone this days, i try on google but unfortunately i got the wrong ones and i spend 10 dollars for a useless pellets i won't be able to use, i hope they worried a little more on their customer and hired people with the right skills to perform, thanks for making me waste my time going here....

All the beach apparel and accessories you'll ever need. Clothing, sandals, surfboards, sunglasses…read moreand more! Right next to Peet's coffee you cant miss it. A corner location that stands out from the parking lot. Large store with varieties of choices and selections. Staff were super helpful and courteous very welcoming. Some great finds here. Plenty of parking in shared lot right in front. Lounge patio seating in front courtyard space.

Three girls working and I couldn't even get a hello. They just gossiped the whole time and wouldn't…read moreeven make eye contact. I didn't buy anything purely because I didn't want to give them my money. Super cute clothes.

I had a really uncomfortable experience at this location…read more I asked an associate if I could try on a specific pair of LightSpray shoes. He told me they were very expensive, intended for marathon runners, and that they generally would not let someone try them if they only planned to use them for walking. He also mentioned that serious buyers might not want a pair after other people had tried it on. I was not even offered one of those dummy shoes for sizing. The way it was said felt dismissive and left me feeling like I had already been judged as someone who was not a serious customer. What confused me most was that a few minutes later, the person shopping with me asked to try the exact same shoe and was allowed to do so immediately, without being questioned about how they planned to use it or being warned about the price. I brought the situation to someone who appeared to be part of the management team. Although she apologized, most of the conversation focused on explaining the store's procedure and suggesting that I could have asked another associate. That did not really address why the same apparent rule was applied differently. They later offered a discount on the other person's purchase and asked whether I still wanted to try the shoe, but by then I no longer felt comfortable shopping for myself. I cannot speak to anyone's intentions, but this interaction left me feeling singled out, embarrassed, and unwelcome. I hope the store reviews how employees explain their policies and makes sure all customers are treated consistently and respectfully.

Got a pair of shoes. Their process to try on shoes is unique. You pick the shoe you want, you try a…read morestock model of it for the size, then you choose the color you want for the sales person to grab for you. Pretty big store that tries to give the boutique vibe. You can pay with the sales rep on a mobile device. Knocked down a star since you feel a bit hounded on initially when you enter the store.

I love Road Runner Sports, I am a huge fan. In fact, I love them so much I have a VIP membership…read more(it is totally worth it!). With the VIP membership, you receive discounts, and cash rewards. I always have some sort of store credit for next purchase lol. This was my first time visiting the Costa Mesa location. This time, I came for a special "meet and greet" with inspirational ultra runner, Andy Glaze. The whole event was so well organized. There was plenty of seatings, water bottles available, and the event ran in a smooth, timely manner. Andrea did a fantastic job of organizing the event, and was so friendly to all the guests. She let us know there was 10% extra discount for shopping the same day. Although I did not buy anything this time, I really enjoyed being at Road Runners. Variety of shoes, and apparel to choose from amongst other items. And I absolutely love that they hold these special events!

This location has scammers working for them. I just got this notification on my phone at home…read more Their employees steal debit/ credit card information. They don't value their customers.

I have been waiting for this store to open for months!! Neutral athletic/lifestyle clothing. Yes…read moreplease! Open concept that includes a men's wear and women's wear side. Along with clothing, they sell backpacks, duffel bags, and hats. Their quality is top notch and you can feel it in every piece. The best part is that you can get stylish gym clothes and outfits to wear when out running errands! The sales associates are welcoming and I appreciate that they wear the clothing because it gives you an idea of how you can piece outfits together.

Respect Your Universe: R.Y.U. based on respect choices, individualism, and one's journey. As…read moresomeone who enjoys fitness and values health conscious like-minded individuals, I was excited for RYU to be opening up at the Fashion Island location. There are so many athletic and fitness brands out in the word, so I was interested in learning what RYU sets them apart from others. RYU (pronounced as RY for Japanese like the Streetfighter character) focus on urban/fitness clothes so you could potentially wear them in the city running errands. Store space/location/atmosphere. Their location is located nearby Tesla and Lululemon. Upon entering, you'll see that there is men and women section. Clothes are hung on hangers as well as on tables. The store appears smaller than other places but I was surprised that they had quite a selection of tops, bottoms, and accessories (hats, bags, backpacks). I (3/5). Customer Service: Upon entering the store, you'll find employees refolding outfits and having them steamed. That's a personal detailed touch that many other stores don't have. The employees will greet and ask if they could help you, offering their recommendations, and items available. They'll pick up items you're interested in trying and hanging them in the dressing room for you. (5/5) Outfits: I displayed some interest in only about 10% of the total items offered in the store. As I spent about 30 minutes looking at their clothes, I picked up about 5 items to try. My favorites are definitely the henley, hoodie, and tech tanks. Some of the items are offered in unique colors, offers a great feel, and like the materials used. The material used ranges from polyester, recycled polyester, cotton, and spandex made in Taiwan or China. I wasn't excited about some of the China items as they appeared cheaper in materials or appeared so plain and uninteresting. As an individual with a smaller stature, I was disappointed when I picked up the small size pants that didn't fit me and bummed that they didn't have XS sizes. My other option was to try on females, which I chose not to. (2/5) Cost and Ease: $$$ The store is pricey for an average joe, with t-shirts $57, $80 shorts, $125 chino pans, $133 ethos crew. I don't know how durable these items are, so I am hesitant about buying them. They do have a 37.5-day return policy though I believe. Other random feedback: The store uses a POS clover system and a Canadian system that takes longer than other POS systems here. I also wish that the store offered clearance or sale items that are more affordable. (2/5)

Extremely knowledgeable and helpful staff at Peter Millar in Fashion Island! The selection of…read morewell-made clothing is to die for!!! This men's store is high end, in my opinion. The inviting design and well thought out displays are elegant and unique! I was immediately greeted when I encountered high quality merch in their store! I felt valued and appreciated! And that made my day! Highly recommended for EVERYTHING in men's clothing! Very impressive!

Bf loves their pants and he came back in today to get another pair in another color. He said…read morethey're very comfortable, and they look great on him! he is quite the fashionista! Opposite of me lol. They have beautiful men's clothing in here and they're very comfortable not that I've worn them. It's a stylin place for happening people who know how to dress to the nines!

I've been shopping at Surfside for decades, since they were on the peninsula. By far still the best…read moreshop around for surf/skate/snow. Stopped in to look at a new snowboard yesterday and ended up with a rad new setup. John in the skate/snow section was super helpful and so was everyone else. It reminded why I used to always get my gear from Surfside. While we were there my son grabbed a skate deck from the $40 bin. Ended up back at Surfside today to build his deck up and had awesome service again. 10/10 service 10/10 vibe 10/10 value Surfside is by far the best neighborhood shop around!

Great selection and service. Friendly staff and easy parking. No issues exchanging a body board for…read moreanother.

Right around the corner from our Airbnb, I was STOKED to see a Jack's! My family are big big fans…read moreof Jack's in San Clemente and look forward to shopping there every year for that trip, so I was stoked about this. This Jack's is split into two almost separate spots, with women's being on one side and men's being on the other. This one definitely had a smaller selection of Rainbow flipflops than what I was used to at the other Jack's location. Which was totally fine. My sister wanted a pair so it was very limited of which ones they had. Thus, I found some for her, but yeah, that was a bit disappointing. BUT I did get a really cute sweatshirt for half off. They always have good deals for sure! It was only $25 for it. We also got baby boy a t-shirt he will have to grow into haha. But of course he needed one! We came back the next day to get my husband something, too. He wanted a t-shirt, too. We also got a towel for $5 since we spent over $100 which was pretty cool. Definitely will be bringing that to the beach next year. The girl that checked us out was nice, but I didn't really see any other staff walking around to help people out even though it was pretty busy.

Greeted right when we walked in. Huge surf shop/store. So many great brands. Men's clothing galore…read more Also, stance socks, viori clothes. Sunglasses for woman & men. Great shoe/sandal options. Nice selection of vans too. I got a great Mexican beach blanket for $24. Also came back for a sidewalk sale & got a jack's surfboard sweatshirt for $23. It was 50% off.