I don't know why I keep going here. I've never had a good experience at the service department at AV Mazda. I've had every minor and major service done there until now. On a Saturday morning, I walked in 3 minutes after they opened to get my oil changed and the man working there turned me away because I didn't have an appointment. No compassion he said sorry but he didn't sound like he meant it. He said he could do it on Monday with an appointment. I've had my check engine light come on with my brand new Mazda 3 and the first two times I took it in there and they couldn't fix it. If you live in Antelope Valley I would never recommend you buy a Mazda, unless you're willing to drive down below for every service. I always leave AV Mazda upset. read more

I had a great experience buying my new Mazda3. I had already negotiated the price with Carol over the phone, and went in yesterday to check out the car and finalize the deal. Alvin was very knowledgeable about the car and took the time to show me all the features. No hassling and a very smooth process. Thank you, Carol and Alvin! read more

Great Service! Oscar Cruz has been the best sales man! He did everything in his hands to help me walk out with the exact car I wanted and he made my experience the best! If your looking for high quality, great price and honesty Oscar Cruz is the perfect person to go to:) read more

Do not bring your car to their service department, their customer attention is rude and don't care about your complain if you have any. In my case they put all the car tires at maximum pressure (51psi) and when I was back to complain the lady in the service counter started asking me did you bring it here? are you sure the tires are at 51? and then they realize they did put the tires in the maximum pressure and did not even apologize, she just said here are the keys and the car is ready, I highly suggest you to look for other places in order you don't need to cross check everything is done your car at this dealer and avoid delays; I also tried to contact the manager of the service department by phone and never pick up the phone, also they never call me back and I left my contact details in the voice message..Sales team is great but service department has a lot to improve!! read more

I was originally going to come on here and update that for the third time I got a rental car from Mazda, and they sent my car to a body shop (I have yet to see if the fix actually will work, it always happens on my way home), but I feel I the need to add more due to the reply from Mazda on here. I am not going to get into an internet war or words, but I feel your reply comes across a little snide with the comment about individuals working with a business rather than resorting to Yelp and other such sites. I did try to work straight with you guys, 3 different times before my issues was resolve. I did not know about those two numbers you posted, instead I had to deal with being told "Bought as is", "We cover 50 % labor, 25% parts", "It is fixed now", and sloppy work to done for a quick fix, and other such barriers before I even, maybe, got some kind of results. I was pushed into doing this, I have never used Yelp before, but felt people should know what I went through. I would want to know too. Like I said, I wont be sure my bumper is fixed until tomorrow afternoon and honestly i am expecting it to not be from past experiences. My bumper isn't even properly aligned still with a slight gap between the light and the bumper. We shall see. I would suggest that if I was in your shoes I wouldn't tell people you hope for a day a person and a business can work without 3rd party reviews because it sounds likes you don't want to be help accountable to the public. If you would like to discuss this please feel free to contact me, and I would be more than happy to. Have a nice day sir. read more

I didn't purchase a vehicle from here, but I did bring in my Mazda to get serviced and the service was excellent. Laura, who works the office, was amazing. She explained everything in detail and even went the extra mile in saving me some money! I have never been to a dealership that hasn't tried to add more things to my package instead of saving me money. This is why I will be back to spend more money at this location. read more

I have no patience for car salesmen playing games. I've walked away more than once. I come in knowing the KBB fair trade-in, the Edmunds good deal amount, the factory invoice, and the interest rate I want. I'd built the car online, and gone to a site to figure the payments. If the numbers weren't right, l know it. That makes the negotiations a lot less stressful. Ramon is friendly, helpful, and ready to make a good deal. He found the car I wanted at a different dealership and went to get it, and walked me through the process to a good deal. The manager was good at getting the interest rate, although I provided encouragement. They both listened to what I was saying, and didn't try to sell me something else Nobody mentioned MSRP at any time. I had to wait to talk to the guys I wanted, and to get the car I wanted, but I didn't feel like they were trying to take advantage. I got the Mazda 3 S Grand Touring with tech package. It is exactly the car I wanted. I'd recommend this car to anyone. It's highly rated, especially for safety, fuel economy, and being fun to drive.It has a boatload of gadgets and gizmos (which I love). It also looks like a much more expensive car. I have friends who own one and love it. I'd also recommend Ramon to anyone who wants to buy a Mazda. The car, the salesman, and the manager were recommended to me, and I'll pay that forward! I hope this saves you from dealing with a slimy car salesman somewhere else. They take all the fun out of buying a new car, and this car was meant to be fun. read more

I just had the greatest expetience here with Nate our sales rep, super professional and gave me a greater deal than i figured i could. Thanks Nate and the guys there for one great deal on my Veloster. read more

Walked in and was helped by the amazing Alvin Perry. I've been to several dealerships and have never met anyone more knowledgeable than Alvin. No matter the question, he had an informative answer. He answers the questions while educating simultaneously. In fact, the entire staff at AV Mazda was amazing. I didn't think I would get a deal but they worked some magic and got me into a brand new 2016 Mazda3 with a low interest rate. I'm sending everyone to see Alvin. read more

I sold my Mother's 2016 Kia Sole to Diamond Mazda over a month ago, and have yet to receive payment. They purchased my Mother's car using the KBB instant cash offer, so we agreed on the purchase price, and they stated that it would be 2 weeks, and maybe a month before we would receive payment in the mail. The reason stated was "we don't process checks here at the dealership, only Corporate can issue checks", and "we have to do a clean DMV check", and so on. I have attempted 6 times to contact Diamond Mazda by phone, and no one will return my calls. My initial instinct was to walk out, once I knew that Diamond Mazda was unable to pay us on the spot. LESSON LEARNED. I have asked KBB.com to look into the matter. But, SELLER BEWARE ! You may never see a dime. I will now be forced to drive my 84 year old mother to the dealership, and confront the salesman Chris Spears face to face. See what new excuses they come up with, for not paying for a car they have likely already sold for a very good profit. read more

Three weeks ago I bought a Mazda 6 at AV Mazda through Leonard Egstrom. To my amazement this is the best car I've ever owned and this is why. This past weekend my girlfriend and I decided to visit her sister in Arizona who lives 430 miles away. I was shocked when I traveled the whole distance on one tank of gas. I had it on cruise control and averaged as high as 64.6 miles per gallon. I couldn't believe that I made it all the way there without refueling once. It was awesome. I would highly highly recommend AV Mazda and this vehicle to anybody that's interested in a gas saving car. Thanks Leonard and AV Mazda for this awesome car. You guys freaken rock!! read more

I purchased my Mazda 3 back in February. I took it elsewhere for its first oil change, well the technician told me that they could not do an oil change because my vehicle was missing the oil pan and the bolt they needed to remove couldn't be removed because it had been "rounded off"... I waited over an hour for them to come and tell me this... so I drive to the dealership and walk into the service area and was greeted by Justin. I was upset because a simple oil change was turning into something complicated and annoying. So I explain the situation to Justin and he takes the time to break it down to me to explain that oil pan was cosmetic and could have been removed by the previous owner and the bolt was fine and they could go the oil change for me. So since I was already here I agreed to have my car serviced here. He said he would rotate my tires and just do a full inspection or something of that nature. He came back a few minutes later and told me they would not charge me for my oil change. I was totally taken aback. He could see my frustration and just handled the situation. This is true customer service. Thank you Justin for going above and beyond and handling the situation!! read more

I love Mazda , I recently made a purchase and the whole process was not stressful at all . Ramon was the person who helped me through out the whole process, he made sure I was comfortable with the prices; even down to the questions I asked he was thorough in giving me an informative answer . I do recommend that you come here and ask for Ramon he will definitely help you out ! :) read more

Went car shopping for a long time before stumbling across this amazing place! Went in think it was going to be like all the other places I had been to. Was met by a staff that made sure I was comfortable with everything I was looking at and didn't waste my time. The manager was able to get me the car of my dreams at a price I could afford with it being financed. I have since been back for servicing and the service department is amazing, all of them are very friendly with a very comfortable waiting area. Also close to stores and food and a park so you don't have to sit and wait. Very quick service too. All around amazing dealership. Will buy my next car there too! read more

Was sent a mailing asking me to come in and get an appraisal on my Mazda 3 and get a $25 gift card. So I do it and the sales guy takes the mailer to some office and I wait for a bit, 5-10 minutes, and he comes back to say they aren't running the program anymore. Why did it take that long? Isn't that like an instant answer sort of thing? Or did they look up my car and decide it doesn't fit there target for trade in? Maybe, maybe not but sure seems fishy. Too bad because I really like my 2014 Mazda3 and at some point will upgrade. Good thing theee are quite a few other Mazda dealers UPDATE based on response: Okay, the Deal ending would be a reasonable reason although what stood out on the flier was "While supplies last". This still does not explain the way the guy on the showroom floor acted. That's an instant answer kind of thing, not make him wait. Then not give me a reason, just say no. What's up with that? Salespeople should know how to use words. Seriously, a live body walks in and nothing? I'd be ticked if that were my sales staff. I will give you back 2 stars read more

After a bad car buying experience in Valencia we stopped by antelope valley Mazda where we were greeted by Alvin. We had done our research on the CX-5 and he still taught us a thing or two. Alvin was amazing. He poured actual sweat into the deal to make it happen. We are buying another car in a couple weeks and it will be with him. read more

We went to the Lancaster Madza dealership in November to test drive and purchase CX-5. the salesman started off by telling us he didn't really no anything about Mazda's. I thought he was joking but he was serious. He started by having us test drive the signature-top of the line model. Of course I liked that one but didn't want to spend that much. Next he took us to the bottom of the line and wanted to write up the deal. He didn't know enough to give other options. We said we would come back later in the day. I however went home and did some on line research. Called Glendale and Santa Clarita and was given better prices and info about other models. The salesman at Santa Clarita was and is fantastic , "Jessie Ruiz". He gave me a price, went down to test drive the Grand touring model. Hes like a walking encyclopedia regarding the Madzas. He has called to make sure I'm happy with the car and encouraged me call him if I need assistance with anything. He traded and got me the color interior and exterior grand touring model with extras I wanted with a great discount and lifetime power train warranty. I was really disappointed that I couldn't get a car here where I live and support the local economy but it was definitely worth the trip to Santa Clarita. Their loss as I paid cash for the car. read more

Alvin was the most unprofessional car salesman I have ever tried to work with. I received an instant cash offer through Kelley blue book for my car so I took it to the dealer to try to sell. Alvin had asked to see the instant cash offer so i pulled up the info up on my phone and he said "uhhh most people print it out, never mind ill just have to look it up." It seemed like everything was an inconvenience to him. He interrupted me 3 times when I was trying to ask a question or gain clarity. I finally had to ask him to stop interrupting me. They "reran" my instant cash offer and it came back about $1200 short. When we had asked to see what details they had put in to come back so low he said "i dont know, my manager did it" then we asked to speak to his managed and he said "he is not in his office". He then asked us to go outside, and pretty much shook our hand and sent us on our way. Didn't try to make a deal, or work with us. BIGGEST WASTE OF TIME. Alvin is a joke. read more

I am Ken Hemming. I just bought a 2013 Cadillac XTS from this dealer and love the car. At delivery, there was an issue that could not be resolved and I did not keep the car that day. Then it was time for very fine intervention by Carol O'Connor who proceeded to resolve the issue and sensitively and positively communicated with my and the sales people of the dealership. This transaction would not have been completed without her commitment to excellence and timely attention and service. I recommend all customers make sure she is involved in the processing of the purchase of a car. She is an excellent professional and it was a pleasure to interface with her. Ken Hemming read more

Had an amazing car buying experience at this dealership. Frankie, Manny, and Edwin were amazing, very professional and knowledgeable. We will be a repeat customer for the years to come! We are so happy with our car!!! read more

Very happy how I was treated, Rick answered all my questions and explained every step involved in the process of purchasing a vehicle. Unlike other dealerships that hide a lot of information in order to make the most cash out of you. I was treated with respect, professionalism and Rick made sure I understood the financial aspect of my purchase. Very honest, no hidden costs! I recommend you to go see Rick if you want to deal with someone you can trust. read more

I went in yesterday and I was helped by a guy named Rick Belvins. He showed me a nice car and it was a reasonable price. I didn't purchase it but I will be back to purchase it when I'm all the way ready. Rick has a good impact on why I'll be back in a couple of months.... Thanks Mazda !!! read more

I went in for an appraisal on my 2007 tundra and was set up with appointment with a Franky Alvarez at AV Mazda. When I went in they told me he was not even working that day. They sent me over to Aron in sales at av Ford along with Nate the used sales manager. They looked at my vehicle and after I said to them that I was not interested in buying a vehicle but just getting my old one appraised they changed their attitude with me to indifferent and uncaring. They told me they would send me a response in mail but never did, after many attempts to just get a quote appraisal from them and from "franky" I was given the runaround. Long story short I took my truck to carmax and was in and out with cash in hand in 30 mins.. I can't stand old school shady dealers that only treat you nice if you buy from them. I recommend Carmax to anyone looking for good treatment. read more

Bought our daughters first car tonight. Super quick, nice and easy. Appreciate Alvin's expertise and honesty :)

DO NOT BUY A MAZDA IF YOURE GOING TO HAVE IT SERVICED HERE. Bought a brand new key from them for over $300 it took a crap and they won't replace it even though it shows in their system. Calling to have service is a nightmare, parts dept is closed on weekends so if you call for any info they just tell you to call back, they make NO effort to help. Worst costumer service. I love my Mazda 6 but I will never buy a Mazda again since they're the only dealership in town. read more

Being in insurance, I work with all of the dealerships in the Antelope Valley on a regular business. This dealership is exceptional! Tim Andrade is one of the most professional car salesman I have ever met! The whole team is great to be honest! I had them call me at midnight one night trying to work out a deal for young woman that was buying a car for the first time. They really go the extra mile. Definitely check them out the next time you are looking for a car! read more

I will never do business with Antelope Valley Mazda again. I signed up for their maintenance program, each time I went in I had an issue. They rotated my tires and forgot to torque the lug nuts causing my wheel to come loose over a couple of months time. It cost me $100 to fix it and I was lucky that it wasn't more. They also cost me entire day's pay because they forgot to put the key to my locking lug nuts in my car and when I got a flat tire I couldn't take my tire off. It took me half the day trying to call them with no answer before I went in to see them in person. Their answer was, we have two keys maybe one will fit your lug nuts, if not you will have to have them cut off and new ones put on. In other words it would cost me money. Fortunately one of the lug nuts fit, but it took me the rest of day, of going back and forth to get the tire fixed. When my car overheated I took that into them and they told me that I needed a new engine for $9,000. When towing it to my mechanic to get a second opinion and finding out finding out it was a broken head gasket, which is extremely unlikely, unless it's a manufacturer's defect, on a three and a half year old 60 thousand mile car. It took need 2 months of calling them over and over, not having anybody return my calls, to try and get information on how to fix the problem. Finally, after being referred to the regional part of the company and having to call them over and over, with no return phone calls to me, I found out they were giving me no financial assistance and not willing to work with me to fix this issue. read more

I was very disappointed in the service I received at this dealership. My son purchased his first vehicle and we felt that we had received a fair deal until we were ushered off to the bowels of the Finance department. We met Grant in his office and he proceeded to slide the purchase contract to us with no explanation on his part of what my son was signing. Grant became very rude and condescending when I questioned the 18.64% percentage interest rate that was placed in the contract (my son has a 780 credit score). We also negotiated with the salesman a premium warranty, Grant checked the box for the cheapest warranty. When we explained to him that the contract had the incorrect warranty checked off, he became very defensive and challenged my understanding of the warranty contract. Once he realized that it was in deed an error he became irritated and blamed the salesman for the oversight. Grant made no apologies, he remained very impatient and patronizing, as if we were taking up too much of his time. It saddens me that my son had to witness his mother being disrespected and his first car purchase overshadowed by a dishonest dealership! I truly believe the errors in the contract were not a mistake. They were put there to deceive my son and to pad the pockets of the dealership. Thank goodness I was there to help him! read more

We had a great experience buying our Mazda5 last week. I had seen the car on CarFax a few weeks ago and contacted them. Carol OConnor was my contact person. She let me know when the price dropped-both times! When we were ready, she did all the paperwork by phone so we knew ahead of time that we had approval as it was a 2 hour drive up there. I'm so glad Carol was the one texting me, she did a great job staying in touch. Chad Davis was our salesperson, such a nice young man. No pressure at all, gave us all the information we needed to make our decision and let us a take a long test drive to be sure this was going to be the car for us! He also made sure the car was detailed and sparkling clean when we were ready to drive it home. Grant Tomlinson helped us with all the paperwork for the financing and explained everything very clearly. He also helped us get a AAA discount on some of the add on's and that got our payment where we wanted it. We hadn't had a car payment in 15 years, so we were very hesitant to commit. We have absolutely NO buyer's remorse. We love our Mazda5! read more

I am apalled disgusted and honestly offended at the fact that they would make me come in to make me an offer that is less than what I have been offered online and on the phone when I made it very clear that I didn't want that. This place is ridiculous and your regards for possible customers is down right offensive. I don't think anyone in their right mind is interested in coming in for you guys to waste their time. Don't bother going in to this place. They are not trying to do business they just want you to come, giving you a false idea that they can offer you more. Not cool Carol! read more

I don't not recommend taking your car here for service. Tech just keep throwing parts to see if it would fix it. Customer service was horrible. If you don't mind spending money on a car for it to still not be fixed then take it here. This situation happened a long time ago but still needs to be given a 1 star review read more

Took my car in last year for some preventive maintenance and the check engine light was on. I had to go back 7 times, spoke to a manager and all she did was give me a rental. I spent about $2000 they could have offered me some money back. Just went for an oil change at another place and they said I had a transmission leak, or they did not clean it off all the way when redoing it, called mazda the guy who answered said my work was not under warrenty and I would have to pay. read more

They were pushy they didn't answer my needs. I was completely disappointed with this company it was terrible the experience was worse than I've ever had before read more

Monday night, my husband and I headed to the Lancaster Auto Mall for the third time to look at the cars at several lots again. I wasn't sure what I wanted but I didn't want to be hassled by a salesman nor was I test driving a car. Until we went to Mazda... Jim Chandler was the type of salesman who listened. He let us guide the questions and gave us space to look at multiple models. When I narrowed it down to the Mazda 3 and 6, he got the keys for both and yes, after 3 weeks of car lots, I finally was willing to test drive ~ both of them! Once we narrowed it down to the Mazda 6, Jim started the process alongside Gio. The deal they gave us was amazing! Jim listened to what we wanted on many terms and in less than an hour, we were waiting to sign for the car. I've never owned a Mazda but I am in love with the Mazda 6 Grand Touring!! Thank you, Jim Chandler for being a great salesman. Your customer service approach is just what customers enjoy! read more

We had just started looking for a new car today, and we when we pulled up we were greeted by Jeremy Coslin. He was very professional and knowledgeable about the vehicles and promotions that were available to us. We decided to shop around a little more because we had just started looking. However because jeremy was so nice and easy to work with we will probably be back to buy a car from him in the very near future. read more

1.) I wrote a review of the salesman Oscar Cruz and he is NOT the issue here. Just fyi. I bought a used Honda about 2 weeks ago with a trade in and they were going to take the rest of the payments out weekly. So, I call the bank I was "financed" through on my CONTRACT and they have never heard of me. After that, I called 3x to AV Ford /Mazda to finance LaShawn, Frankie and Manager Gio/Bob. They say that my loan is funded....well they cannot provide a loan id number...nothing that shows I am financed with the bank noted on my CONTRACT. Note: Day after purchase, I added my car as full coverage to my insurance. The insurance required a copy of the CONTRACT so they know who to send the payment to in the event of an accident. It says Santander Finance USA..so cool the payment would go to them...and any payment I will make to pay down car note...you would think..... These are my phone calls on 11/24/2015 after the bank says on the 14th day they do NOT have me financed and have no record of me either by my social and/or name.... Call #1 to Tim : Tim said I was not financed by who is on my CONTRACT. I am financed by AV Ford...I did not know they offered financing......so after 14 days and my insurance thinks my lienholder is Santander........all I want is a contract or a written anything saying AV Ford is financing my loan. Tim says he cannot give me anything saying that. He says "send your payment to whomever is sending you a bill". I hang up frustrated, trying not to be rude. Call #2 to Tim : I ask Tim what is the deal....either I bring the car back or he can tell me who is financing the loan so I can have something in writing. He asks to me "Why would you call the bank on your contract....??" I answer......"because I have the right to know.....right as the consumer? I tell Tim I spoke to an attorney (my best friend is a consumer law attorney out of Las Vegas) and she is telling me this all does not sound legal/legitimate......because it raises a few red flags a.) who will it say on my registration as the lienholder? Am I on the registration? Shouldn't I have received plates and registration by now to remove paper plates?? b.) who will my insurance pay if I was to get into an accident , hypothetically speaking..... Anyways, I tell Tim who is now getting very demeaning to me....I am going to write a Yelp review and go on BBB if he cant just tell me what is going on after almost a month of having the vehicle....he says "GO AHEAD!" He starts being VERY demeaning about my credit. He starts treating me inferior. He does not know I used to have a 789 score and financed and paid off 6 vehicles...which i bought all from Galpin Ford (much better customer service by the way, and less demeaning managers). Only recently has my score suffered from a layoff from the construction industry and a hospital stay from a sickness without insurance. He doesn't have to treat me as below him. All i am asking for is proof of financing, if not....then take the car back and give me my trade back to make it easy on them. I don't mind paying the salesman a commission because this is not his issue, or even a restocking fee. I don't know what to do because now Tim says I am not financed and it could take 2 months to two YEARS to get financed. I have never heard of that. Tim told me in attitude way after I told him I was going to send my payments to the bank on my CONTRACT......that they were affiliated with Santander Finance USA....I called to verify that and the funding department told me "No we are not affiliated with AV Ford other then loaning money to consumers for a vehicle...we do not take payments for AV Ford and if you send us a payment we are going to send it back to you , because you do not have a loan with us." I told Tim this and he said "Goood you must be happy then that they will return the payments" No, ACTUALLY I am not happy, the point of the car was to raise my credit and AV Ford does not report to credit and does not to "in house financing " because if that were true I would be able to get a paper saying that I will pay to them....etc and it will be reported to the credit bureaus. But, Tim said he cannot provide me anything, neither for myself or insurance. So I continue to drive a car that has no funding after 2.5 weeks.....and my insurance will send the payment if I get into an accident to Santander Funding USA. Because that is what is on my CONTRACT.......and Santander will continue to not know who I am...all I am asking for is the truth Av Ford/Mazda.....you did not have to make it this difficult. I am asking who is funding my loan because your finance guys says it was already funded but the manager says it has no financing. Either give me honest answers , or take the car back, because I am driving nobody's car right now and the down payments coming out of my debit card are stopped until someone can give me answers and stop lying to me. So I have bad credit for the moment......does that mean I am not human too? read more

We had a great experience today purchasing a Mazda 3 from AV Mazda! Alvin, Manny and Frankie were friendly, courteous and knowledgeable, and found us the exact car that we were looking for at the price we wanted. Thank you for making this the easiest and most pleasant car purchase we've ever had! We would definitely buy from this dealership again! read more

What a great experience I had Juan Ramona was great . Manny Zecena made everything easy and fast . I hate spending my day in a car dealership he had all the answers and I was in and out in no time. They were a great team and Manny is a great asset to your company. They made my car experience the best ever. read more

Updated review: So, as you can see below, I had originally given them a 5 star review based on the process. Unfortunately, a few days after the deal was made I got a call from Alvin (salesman). He tells me that they were able to lower my payment and needed me to come in to do the paperwork again. I found it fishy since we have outstanding credit and this had never happened to me before... So I called back and asked for a more thorough explanation. After a couple of phone calls, I get a call from Tim (I believe that was the finance managers name) stating that Alvin was incorrect and they forgot to itemize the navigation system so we have to redo the paperwork. I asked the finance manager straight out "Is this going to raise my payment, because I am not going to pay more." He reassured me that the payment would not go up. We had to waste time and gas to go back to fix their mistake. During the signing process, I asked Mishawn or Lashawn (Finance rep) if my payment would stay the same, again I was reassured it would be exactly the same. Only to find out now that our payment went up $6 a month. Yeah, 6 bucks is not a huge deal, but it's the fact that their team in incompetent and lies to their customers. I am very disappointed and will never be purchasing or leasing a car from this Mazda dealer again. Mazdas are great cars and I recommend the brand, but go to another location. read more

My wife and I have been looking for a new car for a while. We weren't sure we would even consider a Mazda until we walked in and took one for a test drive. Now we are driving out of here in a CX-5. Alvin Perry was our salesperson, and he is great. He took the time to help us find the right car. He was very personable and didn't pressure us into anything. He worked with our budget and got us a deal to stay within that budget. Thank you Alvin from AV Mazda! read more