1. Trust Palmdale Honda

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Palmdale, CA

Trust Palmdale Honda

3.7 (95 reviews)
Open • 9:00 am - 9:00 pm

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Our retired law enforcement K9 enjoying our new Honda Pilot.
Alycia A.

I spent the entire day on Labor Day test driving SUVs with third row seats at multiple dealerships. By late afternoon I had decided I wanted a Honda Pilot, but I was at Honda in Lancaster (NOT this dealership) and the salesmen was so unpleasant to deal with that I didn't even get to sitting down and talking numbers, if I had to buy the car with him I wasn't going to buy a car. He was incredibly rude, and disrespectful (again that was NOT at this location!). I knew there was another Honda dealer in Valencia, so I started driving there. Thankfully my husband did a quick Google search and saw that there's a Honda dealer in Palmdale. I honestly wasn't too keen on the idea of giving the Palmdale/lancaster area another shot, but it was getting late, so we decided to give the Palmdale dealership a chance. I am so glad we went to Trust Honda in Palmdale! A salesman named Adrian Gonzales greeted me as I walked on the lot. Keep in mind, I was still in an exceptionally a bad mood from the dealer we had just left, so I wasn't as polite as I should have been. I kinda rudely made a list of my demands (I really should have been nicer) and he politely listened to me, gave me a cold bottle of water and offered me a seat in the lobby with air conditioning while he went and got a car that met my requirements. He was gone for a few minutes getting the car. While I was waiting I called my husband, who was waiting in our car in the parking lot, and jokingly told him I thought I was so mean to poor Adrian that I scared him off. I actually felt bad. I was so rude and frankly an absolute nightmare customer and he hadn't done anything wrong. While I was telling this to my husband I saw Adrian walking back towards me with a smile on his face. How was he smiling? I was so rude to him! Anyway, I decided to leave my attitude behind and I went on a test drive with Adrian, I wasn't going to tell him I had already test drove a Pilot with that other salesman an hour prior. The test drive with Adrian was by far the best test drive of the day and keep in mind, this was my 6th test drive of the day. He didn't spend the whole test drive talking nonstop and not letting me concentrate like other salesman had, he didn't try to annoy me with every random fact he had memorized about the car, he was helpful, he answered my questions, and tailored his sales pitch to focus on the things I cared about. He was a great salesman. So we got back to the dealership and I was ready to talk numbers, but I was NOT willing to let them put a hit on my credit until I knew the exact numbers. I take great pride in keeping my credit over 800 and I wasn't going to get a hard injury unless I was 100% buying a car. I knew that was a bit unconventional, and made me a bit of a hassle to deal with, but he was super polite and respectful. He was willing to do what I asked. I did a few more things that were likely quite annoying to have to deal with, but he handled every hurdle I threw at him like a champ and kept a smile on his face and stayed incredibly polite the entire time. By this time it was getting pretty late and I wasn't comfortable driving a car I had never driven (other than on the test drive); through a city I don't know, in the dark, then make the additional almost hour and a half drive home. Nope, not happening. So before we signed our contract I asked if we bought the car that night if we could come back the next day to pickup the car. It would have been almost three hours of driving for us the next day to pick it up, but I really didn't want to drive it for the first time at night. Adrian said we could, but then said he would be willing to drive it to our house for us. Wait, what, that's a really long drive! I thought there was no way he was serious, but he was. We went and signed our contract and charged our Tesla so it would have enough battery to get home and we drove home. Adrian called his wife and had her follow him in their car all the way to our house. And remember I said we stopped and charged our Tesla, that meant he had to sit and wait at our house for a half an hour for us to get there in addition to making the crazy long drive. We had told him that in advance and he was shockingly okay with it. Talk about going way above and beyond for your customers! I'm not typically fond of most car salesman and I'm an exceptionally challenging customer because I owned a used car dealership myself for many years and I have to say, Adrian was amazing! I wish I had him as an employee back in the day. He's exactly what every salesman should be, but very few actually are. He's amazing! So it turns out buying a car in Palmdale, of all places, actually can be a great experience and I thank Adrian for that 100%! Here's a pic of our retired law enforcement k9 posing for a pic in our new Honda Pilot.

Wow, what a complete joke of a dealership. I have been inquiring about their advertised lease of a civic. The first salesman told me that they had 3 in stock and urged me to make an appointment to come out the next day. I made that appointment, but before I hung up, I reiterated that these three cars were in stock and available for the advertised lease price. He assured me that they were. I decided to call the dealership and make sure that I was not going to waste a 45 minute drive. What do you know, the salesman told me that they only had one white model available. I let him know that I was told they had 3 in stock. He assured me that, no, they only had one white Civic available. I told him that I did not appreciate being lied to and told him I would take my business elsewhere. Five minutes later I get a call from the "sales manager" apologizing that I was upset. He let me know that they had one Civic available in gray! Three different answers from 3 different salesmen. I would not trust this dealership. I don't appreciate my time being wasted by scam artists and sleezy salesmen.

TLDR; dont come unless u want to be completely ignored, disregarded, and lose credit score for no reason Horrible experience. Ran a hard credit inquiry when i specifically instructed them not to. On text, too. Manager was supposed to call me back but never did and kept on delaying jt because they were busy. Been weeks and no call. I asked for their number and was ghosted. They dont answer at all and give the same excuse that theyre busy. i get it, but how r u sp busy that u cant respond for weeks....

Amber W.

It's in the name guys! "Trust" Palmdale was a great experience with Adrian Gonzales as our sales representative. These guys are straight forward and honest! Thank you for my beautiful Honda Accord Sport Hybrid!!

Scratches

They'll lure you in with a good deal and then finance will add a bunch of things that they don't even talk about because they rush through everything . Door protection is $995!? He never even mentioned it, if I never asked about it that would have been free money for them. So I'm leasing a Passport for 60k, and then (it was 55.8k OTD before they added a bunch of shit without telling me the cost. Final straw was the condition of the paint. I'd never come back, and I'd highly suggest you go somewhere else.

2025 Red Honda CR-V Hybrid
Mary M.

Trust Honda went above and beyond for my husband and I when we bought our brand new vehicles yesterday. Dustin, Jerry, and Dennis moved mountains for us. Jerry presented our loan options. Dennis oversaw the financing and gave my very bored teenage autistic son some candy and he darn near are the entire bowl on the poor man. Everyone listened to him with kindness and patience while he spoke in detail about helicopters. It's an aspect of his autism so I appreciate the kindness shown to him. Dustin officiated over the sale of two vehicles, staying late to ensure every detail was taken care of. To add to my very positive experience, he had a beautiful blue bow on my CR-V when the sale was complete, enhancing the joy I already felt. What a prince. Trust Honda has an exceptional team of professionals and I'll be sure to recommend them to everyone looking for a car. Trust In Dustin.

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Review Highlights - Trust Palmdale Honda

“After a short test drive we starting dealing for it and Steven helped us get to the price that we had in budget.”

Mentioned in 22 reviews

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The Body Shop - Car returned undrivable.

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The Body Shop did an amazing job on my car and their service is beyond excellent. Everyone is super…read morefriendly, courteous and kind. Dino and Rick went above and beyond to assist me. Thanks for a great job!

I'm very disappointed with my experience at this body shop in Simi Valley…read more My car was there for about a month for repairs. The actual repair work came out okay, but when I got my car back, the rubber molding around my sunroof was damaged and hanging down. I rarely, if ever, use my sunroof, and this was not an issue before I brought the car in. When I brought it to their attention, they denied causing the damage but offered to order the replacement molding for me. I agreed and paid for the part. When the part came in, I discovered it was the wrong color -- gray/white instead of black, which is what my car has. I returned the incorrect part and was told they would see if it could be returned and that I could get my money back. Now they are telling me they will not refund me and that I'm stuck with the wrong part and need to come pick it up. This entire situation has been incredibly frustrating. Every time I went in, I dealt with Rick, and I constantly felt like I was bothering him or wasting his time just by asking reasonable questions about my own vehicle and the issues I was having. Customers should not be made to feel that way, especially after leaving their car with a business for a month and spending money on repairs. At this point, I'm less upset about the part itself than I am about how poorly this situation has been handled. Good customer service means taking responsibility, communicating clearly, and working with the customer to resolve a problem. Unfortunately, that has not been my experience here. Just wanted to update you I did cancel the $78 on my credit card ridiculous that they want me to pay for the wrong part that they ordered. The owner Dino called me up he left a message saying that he's going to put me to collections and this will go on my permanent record. I got to say Dino it's got to be a huge loser to try to get collections for $78 I don't need any of your business anymore.

Trust Palmdale Honda - autorepair - Updated October 2026

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